Hiconics solar batteries reviews
Based on 3 ratings Aus Ranking
- 5 star 2
- 4 star 1
- 3 star 0
- 2 star 0
- 1 star 0
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While Hiconics is a brand that many Australians may not be familiar with, the firm's parent company probably is — Midea.
Australian Contact Information
Address: 3/49 Miller Street, Murarrie QLD 4172
Phone: (07) 3543 3201
Email: [email protected]
Website
Company Info
Founded in 2003 in Beijing, China, Hiconics is a subsidiary of Midea Group, which has been around since 1968. Hiconics specialises in residential energy storage, solar inverters and high voltage Variable Frequency Drives (VFDs). The company says it has more than 1,000 employees, of which about 20% are core scientific research and development personnel.
Hiconics Home Batteries
The interesting/confusing thing about Hiconics battery systems is the only product line approved by the Clean Energy Council for installation at the time of writing is the Hienergy series — but this wasn't featured on the Australian Hiconics website at the time of publishing.
The Hienergy series single-phase all-in-one modular residential energy storage system is produced in 5 kW and 6 kW power outputs and 5 - 30 kWh storage capacities, with the larger storage capacities (20 kWh - 30 kWh) requiring two stacks of modules.
The Hienergy provides critical load backup features to keep essential appliances running in a blackout situation. It offers 5-level cell protection and " advanced thermal management", but doesn't have a fan. The operating temperature range of the system is -20C - +55C, with derating above 45C.
Hiconics says the Hienergy is Virtual Power Plant (VPP) capable, but see notes on warranty below regarding this.
Warranty Details
Hiconics warrants that it will repair or replace (at its discretion) a battery system or any part thereof if it is faulty or defective in manufacture or materials for a period of 5 years from the date of purchase.
For systems being used under self-consumption mode, the warranty for each battery module is at least 70% of its usable capacity for 10 years or 6,000 cycles; whichever comes first. For other applications, which may include VPPs (documentation isn't clear), the warranty can expire earlier if a total energy of 3MWh per kWh usable capacity has been dispatched from the battery.
If you've had a Hiconics home battery installed at your place, let us know your thoughts by leaving a review and/or rating.
Hiconics Solar Battery Reviews
Excellent customer support and great app/website for reports and viewing the system.
Bought From: Amazon Energy SE VIC Show additional information
Minimalist modular designed battery system in 2x15kWh stacks with a HEC2=S6.0Hr2 6kW single phase inverter.
Excellent system, looks great and easy to navigate via the SolarMan app and website.
Highly configurable and very detailed information available.
Hiconics customer support has been EXCELLENT and of the best customer service experiences I've received in my years. Lee from Amazon got me in contact directly with their tech support Luqman from the start. So no messing around with customer service departments and waiting for call backs.
I had a few little niggles early with the app and my account not displaying the system, which was easily and quickly fixed by Luqman. Firmware update performed remotely and adjustments as per my needs and requests with Luqman to take advantage of the TOU feature with the 3hr free grid to battery charging.
The company who installed were Amazon Energy, Lee Faisal has been super helpful, answered a million questions and had the install sorted within 2.5wks of deposit. Install team did a great job and explained everything, the Hiconics systems appears to be one of the easier available and AC coupled to my existing solar system.
Backup circuits installed and tested, I'm definitely a very happy customer knowing support from both Amazon and Hiconics is right there, with the teams always getting back quickly to any questions.
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