

Chromagen Reviews
Based on 38 ratings Aus Ranking
- 5 star 2
- 4 star 13
- 3 star 4
- 2 star 5
- 1 star 14
Average Customer Review
- Value 3.00
- System Quality 2.84
- Customer Service 2.45
- Installation 3.28
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Chromagen is an international company supplying solar solutions in Australia through its office in Melbourne. The company says that its designers and installers are CEC accredited. They also say that their modules come with a 25 year performance warranty, and their inverters carry a five year warranty. There is a 10 year warranty on roof mounting framing and a one year warranty on installation.
Customer reviews for Chromagen are available, and include the following:
"Chromagen were very prompt in sending a a sales person around to see me. He was very helpful and answered all the questions I asked. He was clear about the costs; eg extra cost for electrician. Installation was only about four weeks after I accepted the quote. The electrician that is contracted to them was also very helpful and gave me some very useful tips when dealing with the slowness of ACL. I'm now up and running with solar."
" I previously had a solar h/w system made by Chromagen installed and I am very happy with the efficiency of the system. As this is our third solar h/w system I feel I am qualified to compare systems."
12 customers reviewed Chromagen and rated the company highly for value for money, system quality, installation and customer service.
Chromagen Solar Reviews
Do NOT use this company
Do yourself a favour and stay away from this company....failed within the warranty period which they replaced but charged for labour to change it.....it now has had more issues just 9mths later and have charged a service fee AGAIN to repair it....They do not back up their product and make every excuse to be able to charge you over and over...Stay Clear Show additional informationHad a solar hot water system put in on a new build the system burnt out les than 24 hrs after moving in. Now the system repeatedly dumps hot water.
Solar hot water system burnt out less than 24hrs after moving in to a new build.Now after having it serviced and told all good this year it repeatedly dumps the stored hot water. Service people said thats how it works. Said climb on roof and cover it up with a cloth. Show additional information
Many thousands of $$$$$.
Should have read the reviews before allowing this product to be supplied by the builder to our new home.
This supplier should NOT exist !!! Show additional information
the connection procedure ran very smoothly and the equipment all carries 10 year warranties. I am expecting to get back my initial outlay in 3 years. The only complaint i have is that the paperwork is abysmal. I have had not one scrap of paper from the company that is specifically job related. Show additional information
I dont often leave reviews but sometimes enough is enough.
Be warned! Show additional information
I rang the builder, I rang Chromagen and the Chromagen rep keeps bouncing it back to the builder and doesn't return my calls. I rang the call centre who said they would put in a service request but I've had to ring another six times too see what's going on.
In my previous house I had a gas instantaneous and a gas cook top. I have used MORE gas in the last 4 months than what I used in a year in my previous home next door. I live alone with my son, so my consumption usually quite low.
In my house before that I had a solarhart system and the booster would only need to be switched on 4 times a year.
I implore anyone who is looking at this product to stay away from it and go with a reputable, proven product like Solarhart. I wish my builder had. Show additional information
He was informative, his product knowledge was excellent as was his customer care and focus
When to busy to take a phone call he always called back later as available.
He responded to all Emails and Text messages sent also as available plus forwarded Product Technical information when requested.
Later Brett also took time to make a follow-up phone call a few days later to see that we'd received our product (that he delivered to a Courier/Transport Service which he'd squeezed in for us at last moment late in the day).
We haven't received service like this from other Suppliers for a long time.
Brett certainly is a credit to his Profession as well as to his Employer. His telephone manner plus his Customer Care and Focus does deserves to be recognized being bought to the attention of Company Senior Management as well as his peers.
Please pass on our thanks and appreciation to him from myself, James Lee in Port Augusta as well Butlers Mechanical Services. Well done Brett, thankyou.
Cheers and all best.
Kind regards, V. James Lee. Show additional information
Just purchased a property very close to the beach & the hot water solar panels/cells are rusting away. I would not recommend using any panel whatsoever from Chromagen. In fact, I have just spoken to them & when questioned about the manufacturing/warranty etc. They chose to hang up, rather than try to assist.
My extremely strong recommendation is to use someone else as a supplier.
Pat. Show additional information
My product was faulty just one year old. I called their service centre to take a look. Two guys showed up and said $210 dollars rather than initial quote of $150. I gave him $250, he said he does not change and just leave it.
And he said he needs to access the panel through outside the house coz we have a flat roof. And I checked with him if it is okay to leave coz I was going to work, and he said it was fine.
Two hours later I got a call from the company and asked me literally: (1) Why did I short pay his staff? And (2) Why I just drove off. As you would understand, how I angry I became. I ended the conversation and called them back asking for the manager. He is not any better, he said to me: take your money back and I will never return to your house! At the time I was fine with it because I dont want people like this to come back! And then I called the builder, he said if they never return and I get someone else to do the job, they can avoid the warranty all together! I will take the matter to the Consumer Affairs, even Media! They dont treat their customers with respect, professionalism and honesty, they dont deserve to be on the market!!! Show additional information
I found your Checklist for comparing solar panels most helpful. Show additional information