Chromagen Reviews
3.5
Leave a review Based on 22 reviews
- 5 star 2
- 4 star 10
- 3 star 4
- 2 star 2
- 1 star 4
Average Customer Review
- Value 3.64
- System Quality 3.45
- Customer Service 3.09
- Installation 3.86
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About Chromagen, Solar Installers
Chromagen is an international company supplying solar solutions in Australia through its office in Melbourne. The company says that its designers and installers are CEC accredited. They also say that their modules come with a 25 year performance warranty, and their inverters carry a five year warranty. There is a 10 year warranty on roof mounting framing and a one year warranty on installation.
Customer reviews for Chromagen are available, and include the following:
"Chromagen were very prompt in sending a a sales person around to see me. He was very helpful and answered all the questions I asked. He was clear about the costs; eg extra cost for electrician. Installation was only about four weeks after I accepted the quote. The electrician that is contracted to them was also very helpful and gave me some very useful tips when dealing with the slowness of ACL. I'm now up and running with solar."
" I previously had a solar h/w system made by Chromagen installed and I am very happy with the efficiency of the system. As this is our third solar h/w system I feel I am qualified to compare systems."
12 customers reviewed Chromagen and rated the company highly for value for money, system quality, installation and customer service.
Customer reviews for Chromagen are available, and include the following:
"Chromagen were very prompt in sending a a sales person around to see me. He was very helpful and answered all the questions I asked. He was clear about the costs; eg extra cost for electrician. Installation was only about four weeks after I accepted the quote. The electrician that is contracted to them was also very helpful and gave me some very useful tips when dealing with the slowness of ACL. I'm now up and running with solar."
" I previously had a solar h/w system made by Chromagen installed and I am very happy with the efficiency of the system. As this is our third solar h/w system I feel I am qualified to compare systems."
12 customers reviewed Chromagen and rated the company highly for value for money, system quality, installation and customer service.
Chromagen Solar Reviews
We follow up with all reviewers after 12 months to see how their system is going since it was installed. These are all the reviewers who have responded to our 1 year follow up:
On the 16/5/16 i bought and paid for a 5 kW solar system from Chromagen and had it installed the following Wednesday , what i did not know is before a company installs a system bigger than 4.5 kW they must have a letter of approval from the electricity company, in this case it was sp ausnet, , Chromagen did not have this approval before they installed my solar system which means sp ausnet refused to switch my system onto the grid. so they got my money upfront and then forgot about me. No amount of emails or phone calls from me would get any response, I wrote a letter to ACCC who contacted Chromagen but they took no notice, it was only when I started to talk about v-cat they got of there and made it happen. 289 days I earned nothing from my $6000.00 investment with no offer of compensation from this company , no apology , nothing so anybody out there thinking of getting a solar system on their roof please go to a reputable company and save yourself a lot of drama - TOZE.
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If there is rating worse than awful I will use it! I have never experienced a service worse than Chromogen hot water in Melbourne Australia.
My product was faulty just one year old. I called their service centre to take a look. Two guys showed up and said $210 dollars rather than initial quote of $150. I gave him $250, he said he does not change and just leave it.
And he said he needs to access the panel through outside the house coz we have a flat roof. And I checked with him if it is okay to leave coz I was going to work, and he said it was fine.
Two hours later I got a call from the company and asked me literally: (1) Why did I short pay his staff? And (2) Why I just “drove off”. As you would understand, how I angry I became. I ended the conversation and called them back asking for the manager. He is not any better, he said to me: take your money back and I will never return to your house! At the time I was fine with it because I don’t want people like this to come back! And then I called the builder, he said if they never return and I get someone else to do the job, they can avoid the warranty all together! I will take the matter to the Consumer Affairs, even Media! They don’t treat their customers with respect, professionalism and honesty, they don’t deserve to be on the market!!! Show additional information
My product was faulty just one year old. I called their service centre to take a look. Two guys showed up and said $210 dollars rather than initial quote of $150. I gave him $250, he said he does not change and just leave it.
And he said he needs to access the panel through outside the house coz we have a flat roof. And I checked with him if it is okay to leave coz I was going to work, and he said it was fine.
Two hours later I got a call from the company and asked me literally: (1) Why did I short pay his staff? And (2) Why I just “drove off”. As you would understand, how I angry I became. I ended the conversation and called them back asking for the manager. He is not any better, he said to me: take your money back and I will never return to your house! At the time I was fine with it because I don’t want people like this to come back! And then I called the builder, he said if they never return and I get someone else to do the job, they can avoid the warranty all together! I will take the matter to the Consumer Affairs, even Media! They don’t treat their customers with respect, professionalism and honesty, they don’t deserve to be on the market!!! Show additional information
JFY will not call you back they will avoid calling customers. They have not replied to my email even though they give you a service record number its been months and they will just not answer the phone, if they do I can't understand them - not professional.
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I did write to Chromagen not once but several times. I called them 4 times but I get directed to JFY which is worse than Chromagen. I spent over 5000.00 dollars and now am in my own to repair the system that they should be repairing. I was told a manager from Chromagen will call me - still waiting. Don't buy from such companies that's all I can say.
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Appalling organisation to deal with. When they installed the solar power system 4 years ago it took me a month of daily phone calls to get them to finish and install the inverter. This should have warned me to whats ahead! Recently the inverter packed it in, OK have a 10 year warranty, got a quote from their service guy, $1500 to install. Reason they installed a transformer inverter, Aero sharp they no longer stock transformer inverters but transformer less inverters which they say meets their warranty requirements, replace like with like. Anyhow only limited co-operation from Chromagen. Ended up sourcing an inverter on Ebay.
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The solar system worked well but the 'cheap' inverter failed within 3 years. Chromagen used every excuse possible to NOT honour the warranty. Their local (Busselton) agent had already terminated their agreement with Chromagen due to Chromagen's financial mismanagement. A second (nearly) local agent (Bunbury - 50 kms) was used however we were charged a call-out fee to simply have their technician come and verify that the inverter had failed. Several weeks later there was no sign of any replacement inverter despite repeated email and phone calls requesting service. We decided to extract ourselves from the Chromagen mess by getting an independent supplier to install a new inverter at our own cost. Chromagen have failed to provide anything like a satisfactory customer service and failed to honour their warranty. As a business they may have saved their money but have clearly lost their reputation and any future business from me or any friends of mine.
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Received a $23,000 quote for an 8Kw system - over sold. The other two suppliers didn't turn up to the site inspection arranged.
I found your Checklist for comparing solar panels most helpful. Show additional information
I found your Checklist for comparing solar panels most helpful. Show additional information
I would like to thank you for giving me the start with the purchasing of my solar system. All the three companies that you provided to me gave me good quotes and the service was excellent. Your site is of great help in deciding which solar system to buy. Thank you!
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I went looking for system prices while awaiting your contact response which I felt took some time and no prices were given, where Chromagen & others that advertised in papers with prices led me to followup.
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Chromagen installed my solar hot water system in 2010 after going through the processes of finding a solar power installer I went with the company I previously used and had no problems and was happy with price and service. Thank you for the trouble of finding quotes in my area, all were comparable but in the end I went with a company I had good dealings with in the past.
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Different brand panels installed initially. No problem getting them changed to those quoted.
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The Installers would need to be able to install the scaffold themselves without have to wait for the scaffolding installers which resulted in considerable delay in my case. The scaffold was also not removed several days after the completion of the installation, causing water leak through the roof during those heavy raining days.
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The most difficult part of the whole process was dealing with the electricity supplier. (in my case AGL) They seem to go slow with the changeover and are not helpful at all. I was amazed when they told me that the agreement form that they were posting me would take several weeks as it was sent offshore then posted to me. How crazy is that! After much wrangling I convinced them to email it to me instead, so that made it all much faster. When I was ringing them daily to find out where the process was at I was able to tell them the date and time of the email that I sent with the signed form attached. That seemed to speed things up and they couldn't use the excuse that the paperwork hadn't arrived. Thank your for your fantastic service. The salesman from Solar Dynamics was very impressed when I was asking him the questions you had sent. He commented that I had obviously done my homework. I have recommended your site to several of my friends who are considering going solar. Thank you
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I only got one quote $3600 because of the nearby asbestos nearby
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I previously had a solar hot water system made by Chromagen installed & I am very happy with the efficiency of the system. As this is our 3rd solar hot water system I feel I am qualified to compare systems.
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Chromagen, Braeside
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