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Baseline Energy Reviews

Based on 8 reviews

  • 5 star 3
  • 4 star 1
  • 3 star 0
  • 2 star 2
  • 1 star 2

Average Customer Review

  • Value
    3.57
  • System Quality
    3.71
  • Customer Service
    2.88
  • Installation
    3.25

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About Baseline Energy, Solar Installers

Baseline Energy is a Solar Power Installation company based in Tweed Heads and serves NSW. Here are their reviews as submitted by visitors to SolarQuotes

Baseline Energy Solar Reviews

We thought our solar was all hooked up only to find 3 months later when we received the bill our electricity company had not completed to paperwork. Many phone calls later to Brendan both by myself and husband with the promise the paper work had been done and sent we had no resolve. Brendan ignored our calls and requests. We paid another electrician to complete the paperwork 5 months later after back and forth the electricity company. Now 9 months down the track and 3 visits by Origin we MAY get this completed next week. A complete balls up by Baseline and Origin!! Show additional information
There is no after sales service from Brendon, i say this, because he left a hole in my roof, that i discovered by accident,
When i rang him, he said he would comeback the next day and sort it, the next day and a lot of days after that he did not answer or return my calls, i fixed the hole myself in the end, his workers also screwed through the valley of the corrugated iron ,to the layman, this is the low point in the iron where the water runs, the screw hole will eventually rust and leak, ask any plumber, they will confirm, we had the smart meter fitted the other day, energex told us that he should have fitted a seperate set of fuses on the switchboard as part of the job, this was not done, i will be talking to energex tomorrow about this. Like Anon we were promised a certificate of guarantee and a booklet on the inverter once payment was made, no sign of this, even after texting him, and receiving no reply. It is also funny that the sales rep was going to send me some info/specs on the panels and inverter, but also never arrived, ( i had forgotten about that ) he also leaves no card or contact number, dodgy, now i think about it.
BUYERS BEWARE, THE SUPPLIER OF THE SOLAX INVERTERS IN MELBOURNE WAS CONTACTED BY MYSELF, AND SENT ME AN OPERATIONS MANUAL OF SORT, ONLINE, BUT WHEN ASKED WEATHER HE WOULD HONOUR A WARRANTY CLAIM, HE WOULD NOT REPLY BACK, SO IF THIS UNIT FAILS WHICH IT PROBABLY WILL CONSIDERING THE LACK OF AFTER SALES SERVICE CULTURE THAT EXISTS IN THE ELECTRICIANS COMPANY , I WILL BE SCRATCHING MY HEAD AS TO WHAT TO DO.
If you happen to read this review Brendon, i am happy to meet and defend the factual statement above, be a man and get in touch.
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Baseline took two months to complete the application to Energex. I also didn't get any certificate of warranty. The boss Brendan doesn't reply to calls, emails nor text message when I ask for my certificate of warranty. Very BAD BAD BAD after sale service!!!!!!!!!!! Show additional information
They were so helpful explaining everything so I could understand. It looks very nice and best of all, I don't have an electricity bill to pay anymore!!
I'm so happy I chose Baseline Energy
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No more surprise bills!
Great quality install, products and customer service. It looks great, I couldn't be happier!
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After installation my inverter started to malfunction and after 5 weeks of my completes it still not fixed bad after sales service Show additional information
4 young men installed our system on a 37 degree day on a 2 storey house. They were 4 of the most polite well mannered young people I have met in a long time. Tbey are a credit to your company Show additional information
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