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Gotta Getta Group GGG Solar Panels Solar Installer Reviews

reviews

Based on 23 reviews

  • 5 star 0
  • 4 star 12
  • 3 star 4
  • 2 star 5
  • 1 star 2

Average Customer Review

  • Value
    3.22
  • System Quality
    3.30
  • Customer Service
    3.04
  • Installation
    3.81

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About Gotta Getta Group GGG Solar Panels Solar Installers

The Gotta Getta Group has been in business for 26 years and provides a wide range of home improvement services, including solar panels. It is based in South Australia

Gotta Getta Group GGG Solar Panels Solar Reviews

3 years on the inverter failed. I believe GGG have changed their ABN and now call themselves GGGplus - SO WILL NOT HONOUR WARRANTY!! They will replace it at a cost of $1500 - I DON'T THINK SO. I will spend my money elsewhere. The number of phone calls over the last 3 years trying to get me to buy something else has almost been harassment. I would not deal with them again. Show additional information
Initial service and installation was good, my inverter has failed and they will not honour the five year warranty. They now expect me (an old age pensioner) to find $920 to get it fixed. The inverter cannot be fixed and has to be replaced. It has only been just over three years which tells me that the inverter was not fit for purpose, according to consumer law it should be replaced with no charge to me. But I cannot spend the time or money fighting it. SHAME ON YOU Gotta Getta Group, SHAME, SHAME, SHAME. Show additional information
Initially I was very satisfied with every aspect of the deal and I was assured it was a quality system. After two years the inverter failed. I was told it would be two weeks before it could be repaired but after endless phone calls and promises it took months and then when it was done it took one minute!! It is still not perfect but when I asked the installer why the lights no longer worked he just said it was not his concern. I have given up and am just hoping it will work. They did tell me the inverter often breaks down as it is poor quality. I have been very disappointed. Show additional information
We where told we would save at least 3rd of our bill which was about $300 on a 3 kW system and in actual fact we saved $30 off every bill. Show additional information
Inverter is broken & have been waiting a ridiculous amount of time for repair. Apparently the imported inverters are breaking down & GGG have the parts to get it going again.. but the installer needs training before he can bodge up the broken inverter!! Please give GGG a wide birth folks. Product breaks down, they don't seem to have a solution to fix it & customer service is zero. Show additional information
Hi we installed a 3kW system last June 2013. We thought we were getting a good deal. The salesperson looked at out electricity bill and suggests 5 kW. Our main concern was just not having or as little as possible electrical bill. The sales person suggested 3kw to just wipe out our bill ?? We have had the system for 1 year and still receive bills for the amount over $400.00. I would like to get out inverter check ed and our panels to see what we have actually paid for. I have contacted the Company late last year and they suggested we should see a fall soon - YEAH RIGHT. I would like to have the system checked out, can anyone please suggest something/someone. We live in the western suburbs of Adelaide. Show additional information
The Sales Rep was fantastic, install was easy and quick.....then our problems began. They told us if they broke any roof tiles, they would replace them. LIES. They didn't even tell us they broke some, they used our spare tiles, used silicone to fix one and then just didn't bother with another one. We only found out when it rained and we had a leak in our lounge room, they are claiming zero liability, we have to go through our insurance company to get repairs done and now they don't want to know us. Customer service is VERY VERY POOR. Show additional information
I had an absolute nightmare with the installers(rtc electrical). The house was already fitted with a clipsal safety switch(small three circuit) but required a mains switch which i said ok. They gave me the option to install an enclosed switch for $220 or a full board upgrade for $1000. I went for the cheaper option as the safety switch works perfectly. During the first day the guy fitting the switch pulls the cover off, checks to see how to wire in the mains switch, drills holes in the wall and mounts the new mains switch. then, spends the next 4 hours going too and thro staring at the switch and talking to another guy outside. Next, they both tell me that i need a complete board upgrade as its too small, doesn't have nma/lma or something, only has neutral and is not earthed properly(they told me it also only had 1 bar which i could clearly see 2 and pointed it out to them, then he recanted and said, yes 2 but both neutral,no earth and i required a third). I said wow, really, this was made to gov,reg,standards and fitted by a gov approved installer back in the day (maybe only 20 odd years ago. Sufficed to say that was the end of day one. Come day 2 and a third person rolls up and their all having a good chat outside for about an hour. Then, all three come inside and this third person tells me i require to do a full board upgrade, and states the same reasons, my reply was, give me a quote. So after about 20 minutes he hands me a scrap piece of paper without a name, number or anything, with a list of items without prices and tells me all these need to be done before we continue with the install of the board and the solar. Everything was in pieces, all the panels were laying out under the carport, their associated parts scattered all over the place, i was being held to ransom. They also proceeded to tell me with smiles on their faces that they've had to do the same recently to a few other property installs. All this, plus putting up with a guy running around on my roof, stomping his feet, who infact was probably the only one i could ever hear on the roof out of the rest who treaded up there. Needless to say, yes, he eventually fell through the bathroom ceiling and i'm still waiting for someone to fix it! well, i just grabbed the yellow pages, found a reputable company and called them, told them the situation and the telephonist told me relax, stay calm and we'll send someone out to you asap. I received a call 15 mins later from one of their technicians and he arrived less then 10 mins later.(The tech that arrived has over 20yrs experience as a qualified electrician). He inspected my switch board and pointed out to me that everything was there and correct. Looked outside and told me that for a house that was built in the sixties that the grounding wire still looked brand new(without any age related wear and tear,stretching and that the coils were still tightly wound). I couldn't thank him enough. as soon as he left, i didn't hear not one word from these so called professional installers and they must of did more work in 3hours than the whole of the 2days that they were here. Gotta getta group(ggg) insist that their installers are trained professionals and screened to sift out the cowboys and scammers who are rife in the industry. Well, i think they should change their name to gonna getcha group. I'm also going to have to stop listening to leon byner spruiking this company as it seems only high profile clients are emune to the traps. I'll update this post at a later date. Just had the bathroom ceiling repair finished after a couple of days of incident. Show additional information
We were using about $800 per quarter. The system in 17 days has gained us more than 250 Kwh reverse on the meter with all normal appliances going and the pool motor running in the daytime. Show additional information
We signed up to ggg 60 cents feed in for three years with Simply Energy but for 7 months havnt got the right feed in... Numerous calls to ggg have not fixed the problem. they say simply energy are to blame but I can't get any resolution from them either we haven't had a bill right in 7 months! ggg didn't return our last call... we are contacting consumer affairs/ energy ombudsman Show additional information
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We signed up in relative haste thanks to a salesman who was quite good at his job and the looming June 30 deadline. Since we signed, there seems to have been no apparent haste on their part to have the sytem installed by June 30, which has made us realise that we have probably overpaid. In terms of customer service, they have responded to all of my queries to this point, although not necessarily with any sense of urgency. Show additional information
Man came out to look at roof. A;; of the others went onto Google. Our roof is not what it seems and so the panels could not fit where the others said they would. The man was informative and friendly and knew his product well. Installation much better than any of the others. No attached to tiles but roof beams. Wiring inside the roof and walls nit in a pipe outside the building. Delivered on time, no mess no fuss. Cleaned up afterward. Very very pleased. Follow up from GGG has been brilliant. We are swapping our electricity provider and they have been in touch right the way through to make sure everything is on track. The rep from GGG is fabulous. We are very very happy. Show additional information
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As stated above, most compaines would not even quote when asked about installation on an Alulite (aluminium re-roofed) tyled roof. Great care must be taken in not breaking any tiles or creating future water leaks and GGG have done this type of install before and are willing to add extra battons & plastic sheeting under the tyles and guarantee their work. Show additional information
Thanks for your advice and helpful tips on the website it helped me alot. Show additional information
I would like to thank you for your help and all the information you gave me. It did help me understand solar power. Thanks Solar Quotes. Show additional information
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The only problem was a lack of notice to arrange access to the property by both GGG and the installers. If I was home all the time this would not be an issue. Show additional information
Very pleased with the service. I enquired on-line at 4 sites. The Gotta Get Group were the first to reply the next day with a rep in the Barossa area and an appointment cancellation. They quoted and I accepted and it has been installed for 2 weeks. All very pleasant and easy with no problems and I am very happy with the quality and the workmanship. The other replies to my enquiry dribbled in at least a week later. Show additional information