A1 Solar and Electrical Gippsland

A1 Solar and Electrical Gippsland Reviews

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A1 Solar and Electrical Gippsland is a Solar Power Installation company based in Bairnsdale and serves VIC. Here are their reviews as submitted by visitors to SolarQuotes
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A1 Solar and Electrical Gippsland Reviews (2)

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Average Scores

4.0/5

Value for money

5.0/5

Quality of System

5.0/5

Installation

5.0/5

Customer Service

  • 5 star 0
  • 4 star 2
  • 3 star 0
  • 2 star 0
  • 1 star 0

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Power to the people. Well, us, anyway.

Summary: a great team, diplomatic negotiators, uber-professional from quote to installation.

Once upon a time, in a land about as far south as you can go on the big island, we got three quotes from SolarQuotes. The businesses who responded were punctual, professional, and good with the follow-up, but they were all massive enterprises. I didn't want to fork out for their TV advertising budget, nor did I want to be 'sold' a system based on their needs rather than my own. It was the sparky who installed our heat pump HWS who hooked us up with A1 Solar and Electrical Gippsland. (The HWS is another great story of modern triumph over ancient technology!)

From the outset, the service was so much more personal and flexible than the big-name installers. Their prices were competitive and we tweaked the system to hit our sweet spot between affordability and build quality (Longhi panels and Fronius inverter).

We settled on a quote in mid-August. Unfortunately, choosing a reputable small business doesn't insulate you from the corporate indolence of the distributor. Our system couldn't be accepted without their engineers doing a 'manual inspection' of our local grid. So we pay the fee for the manual inspection and the receipt comes back saying it might take a staggering 65 days to get that box ticked. It took 99 days from receipt to authorisation, the last twenty of which A1 Gippsland sent them dripping-tap daily needling with escalating font size and eventually the use of ALL CAPS. Tamara and Liz at A1 kept me in the loop. The distributor holds all the power (so to speak) and they did eventually tick the box.

Trent and the install team were on site the following week, done and dusted by 1pm, including removing an existing 1.5kW system built in the early noughties. I thought the quote included the removal of the old system but the final invoice included it as an extra charge of $500. Following the email trail, I found where I'd mentioned the old system and its removal. It definitely wasn't included in their original quote, either, I just hadn't noticed. We agreed to split the difference and I paid $250 on top of the quoted price for the removal.

It was another week before the system had its electrical inspection (thanks, Jock) and was commissioned. Take out the box-ticking with the distributor (which in other reviews on SolarQuotes has been automated and easy) and the team at A1 Solar and Electrical Gippsland took three weeks from quote to install. They were professional and amicable throughout and we got exactly what we paid for.
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This our first home, and we have been in less than 6 months but I was already speaking to A1 before we even moved in. They took the time to go through the systems they offered and even demonstrated the solaredge monitoring system all before we settled on our house. This level of service is rare regardless of industry. They pretty much managed the entire process for the Vic rebates for us as well. Could not have been happier with their service.

On the day of the install the system was installed professionally by a full team of staff. They made a point to discuss multiple aspects of the installation during the day to make sure everything was exactly as we would like, from the exact placement of inverter to the options available for the switch board upgrade. With the completed install looking clean and professional and all within the same day.

I will now be watching the monitoring portal every day while I decide what I can do with all of our additional power.

Inverter rating: 5/5
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