Genpac Energy Reviews
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About
Genpac Energy is a Solar Power Installation business who have an office in VIC, NSW & QLD. Here are their reviews as submitted by visitors to SolarQuotes
Inverter brands previously installed
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Genpac Energy Reviews (13)
Show Most Recent reviews from All time across Australia
Average Scores
Value for money
Quality of System
Installation
Customer Service
- 5 star 9
- 4 star 1
- 3 star 0
- 2 star 1
- 1 star 2
05 November 2021
01 December 2019
Result finish very happy
Took bit of time to get sorted but very happy with end result.Inverter rating: 5/5
19 July 2019
Quality Product, Quality Install, Competitive Pricing.
A pleasure to deal with salesman Dane Jones, he knew is product, answered all my questions & quoted to suit my budget. I was so impressed with Ron the installer/electrician from ProSpark Electrical that I since contracted him & his company for two further major electrical jobs.02 July 2019
Highly recommend these guys
The people at Genpac have been a pleasure to deal with. Our installation looks amazing and the professionalism of the electricians was a credit to this company. I would not hesitate in recommending Genpac to anyone looking for a quality solar system.27 June 2019
Very happy with Christine, Sam and the Team at Genpac. Service is the real difference here
The process was very professional and well informed. All questions answered. Very honest and transparent21 June 2019
A joke and full of broken promises
After being told that installation would take 6 weeks in Dec 2018 I have been constantly told that there have been issues. They lied told me they had installers everywhere and then keep giving me dates which again fall through. I have to chase them they never contact me and when I do I get nothing or told another date. I would not recommend this company to anyone.03 June 2019
Great work in a timely manner
Very pleased with Genpac from the initial visit and quote right through to after installation. Genpac organised Pro Spark electrical Qld to carry out the install work which also did an exceptional job. Unlike most solar mobs -GENPAC was ontop of it all the time and had the install date set within a week or two of initial visit. Genpac offered a great price for me and i am very pleased with out 6.5kw qcell array and goodwe invertor. Works brilliantly with app and my system was accepted into solar grid last werk no problems what so ever. Thanks guys.21 February 2019
17 February 2019
31 January 2019
23 January 2019
14 January 2019
04 December 2018
Completely disappointed with Genpac
Genpac installed a solar system at my Springside, NSW property in March 2019. It took a number of weeks to get it to work and has had numerous faults since installation, the main being repeated Circuit Breaker failures on the supply. An electrician who came to replace the last failed CB said the installation was not only very poor quality workmanship but it is illegal with two main supply breakers on the board.I have tried for 2.5 years to get assistance from Genpac but they won't even reply. I complained to NSW Fair Trading and they indicated that the installer was unlicensed, and because of this can't help me. What a rip off! The unit cost probably double of what was advertised on TV at the time and I was expecting, and promised, better quality. A very hollow promise. Beware and stay aware from these.
Inverter rating: 3/5