Kangaroo Valley Solar Reviews
4.3
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- 4 star 6
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Average Customer Review
- Value 4.00
- System Quality 4.17
- Customer Service 4.67
- Installation 4.40
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Kangaroo Valley Solar has been in business since 2003 and is owned and operated by Kangaroo Valley Electrical. The company is committed to lowering the carbon footprint of the community, while encouraging the use of sustainable energy.
The team prides itself on offering honest advice on how people can improve their efficiency and will always consider their individual circumstances.
Installers working for Kangaroo Valley Solar are efficient and thorough and aim to complete projects in a timely manner. The company operates in and around the Kangaroo Valley area and offers 25-year warranties on monocrystalline panels.
Kangaroo Valley Solar Solar Reviews
We follow up with all reviewers after 12 months to see how their system is going since it was installed. These are all the reviewers who have responded to our 1 year follow up:
A very professional team, the salesman turned up at the correct time, he explained everything fully,the office staff were very efficient & the crew that installed the system were excellent. A very neat, well installed system, with all the DC wiring fully enclosed in condute I would recommend them to anyone.
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Of the three suggested installers, one turned up 5 days after his appointment whilst I was out - left a scrap of paper stuck to my front door with prices and no follow-up. He lived 2kms from me! The second company were outrageously expensive, and not particularly informative.
Kangaroo Valley Solar were helpful, informative, on time and professional. They have kept us informed of the time line for our installation, and we are hoping that will take place on 20th December weather permitting. Show additional information
Kangaroo Valley Solar were helpful, informative, on time and professional. They have kept us informed of the time line for our installation, and we are hoping that will take place on 20th December weather permitting. Show additional information
It is difficult to compare quotes as the different firms quote differently, despite you asking specifically for th same thing from each supplier. Is this a marketing ploy?
Some firms seem to exaggerate the performance of panels and the potential earnings from your solar system. Is this ethical?
Buyers of solar systems need to do their homework or thy could be overwhelmed by providers. Show additional information
Some firms seem to exaggerate the performance of panels and the potential earnings from your solar system. Is this ethical?
Buyers of solar systems need to do their homework or thy could be overwhelmed by providers. Show additional information
I guess our only real concern before proceeding was that there is still insufficient information available to truly assess the quality of the various systems on the market. Almost all offer the same warranty and, for the most part, only time will tell whether we have chosen wisely with respect to the long term performance and reliability of the system.
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Products used were on the approved list but the inverters and solar panels were not any of the well known brands like SMA or Sony. Warrantys were the same but I suppose one never knows and time will tell. The system has been running for 2 weeks now and produced 164 kWh, which is not as much as we have used over the same period (220 kWh), but this is not surprising, seeing it's winter and we have had several overcast days. However, in terms of power cost/received we are obviously in front. 2 kW of panels are nth facing while the other 2 kW set of panels face west. 2 inverters had to be used.
Kangaroo Valley Solar we most helpful, did what they said they would (which these days is hard to find) and all their installers (up to 3) were friendly and polite. The second quote from Russell Seymour took a while and was a few thousand dearer, probably because of the use of SMA inverters and Sony(I think) panels. He seemed quite busy but turned up when he said he would, seemed very professional in his approach, as well as being easy to get on with. The 3rd quoter I didn't hear from. Show additional information
Kangaroo Valley Solar we most helpful, did what they said they would (which these days is hard to find) and all their installers (up to 3) were friendly and polite. The second quote from Russell Seymour took a while and was a few thousand dearer, probably because of the use of SMA inverters and Sony(I think) panels. He seemed quite busy but turned up when he said he would, seemed very professional in his approach, as well as being easy to get on with. The 3rd quoter I didn't hear from. Show additional information
We went with Kangaroo Valley Solar mainly because they are local to our area and they were prompt with a quote and wanting to come around and look at our house to see where the best place to put our panels would be. If anything goes wrong they are only 30 minutes away. Cathy and Mike were friendly, yet professional people to deal with. They followed up the quote with a phone call and nothing was a problem for them. They organised everything. I have no hesitation in recomending them.
We got other quotes from local suppliers - they were more expensive. We also got quotes from Sydney companies who were ridiculously cheaper - their explanation was they rely on high quantities of systems sold and used contractors to install. We took that to mean quantity NOT quality. We believe you get what you pay for. We are very happy with our system - our first bill with solar power paid for our usage in that period, and we are a family of 5. Show additional information
We got other quotes from local suppliers - they were more expensive. We also got quotes from Sydney companies who were ridiculously cheaper - their explanation was they rely on high quantities of systems sold and used contractors to install. We took that to mean quantity NOT quality. We believe you get what you pay for. We are very happy with our system - our first bill with solar power paid for our usage in that period, and we are a family of 5. Show additional information
