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Modern Solar Reviews

Based on 64 reviews

  • 5 star 9
  • 4 star 21
  • 3 star 16
  • 2 star 5
  • 1 star 12

Average Customer Review

  • Value
    3.27
  • System Quality
    3.74
  • Customer Service
    3.23
  • Installation
    3.65

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About Modern Solar, Solar Installers

Modern Solar is a Solar Power Installation company based in service most parts of Australia and serves NSW. Here are their reviews as submitted by visitors to SolarQuotes

Modern Solar Solar Reviews

We follow up with all reviewers after 12 months to see how their system is going since it was installed. These are all the reviewers who have responded to our 1 year follow up:
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Had solar installed February, still waiting to have it connected, 3months now. When I paid the money ( cash ) they said that the inspector will check the solar. After 4 weeks I rang Modern asking why we haven't had the inspector around. They told us that he has been trying to ring me and left message. I didn't receive anything. Told me that he has tried and tried, later he can and I said have you tried to ring he said yes but you don't answer. So I said let's check, he could not get here quick enough. Found out he had the wrong number. After waiting 3 more weeks I rang my electrical supplier , they told me that Modern had given them the wrong address. Still waiting for connection. So would not recommend Modern. Poor service, and given the runaround. I had to do all the chasing, and ringing. Show additional information
All in all fantastic and pleasant to deal with! Had no problems & already starting to see the difference it's made to my bills!
Highly recommend Modern to anyone wanting a reputable and professional company.
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Yes Modern are a bit more expensive, as others have mentioned the rep used the sales pitch of reducing the cost if you market the solar power by displaying a Modern sign for a few dollars. What everyone fails to mention is there is no point having a warranty if the company goes bust. Modern are a 40 year company, Solar companies that started 12 years ago more than 50% have either changed there name or gone broke. I paid $6720.00. Unlike other companies Modern complete all the paperwork and contact your energy provider. smaller companies have better prices but less product information. I rang Modern on the 23/2/17 the rep arrived on the 24/2/17 the job was completed on the 3/3/17 1 week after paying a deposit. I am now generating 75% capacity on a cloudy day. and my panels are directed to gain capacity after 2pm its 12;30.
Very happy. It will take 20 days for the energy rep to configure the meter to return energy to the grid.
At the end of the day I paid the extra for a quality inverter that I can upgrade and connect batteries when there price comes down,. I paid an extra $1000 for quality PV panels and I wanted qualified experienced Electrical contractors mine was actually an engineer and designer as well as being a Solar Electrician for the past 12 years. They completed the fit in 3 hours. I had all contracts and receipts sent via email within 20 min of the job being completed Modern do all of there paperwork via electronic forms rather than paper.
Its a no brainer you can get deals $1000 $1500 maybe even $2000 cheaper but whats the point if it doesn't work to capacity, if you cant guarantee the company will be around in 2 years, who is doing the job who is walking on your roof.
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Modern Solar completely damaged our roof when the 16 panels got installed. Had to battle it out with them and show photos of the 2 inches of the roofing screws poking down from our ceiling. Modern tried to duck and weave but finally their insurance company paid the bill. Mis informed us about the savings we would get. Never return calls when questions need to be answered on system. I WOULD NEVER RECOMMEND MODERN GROUP FOR ANYTHING. Show additional information
Two weeks ago we rang as our solar stopped working. We've received one returned call, one technician came out, didn't know what to do, turned it off and said someone would call. No one has called. When initial contact is made they tell us that WE are taking up the line for other customers, that they only take messages, they don't know Managers, they don't know if managers or staff are working etc. etc. all they say is we are very busy and we will get back to you shortly. We have a faulty product and no one assisting us. For almost two years they have called us for follow up referrals and additional add on's for their other products but as soon as we needed help NO ONE is available. We have been ringing daily. The customer service line is confused with busy staff. Horrible. Show additional information
Inverter failed after 14 months. Replacement cost me $400.
Warranty conditions were completely crap.
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The salesman promised a big savings on power usage with their 5 KW Solar Panels. We are only getting half the savings he said we would. The hot water solar unit lasted only a month before element blew & i got the run around before a serviceman repaired it. Thank god the roof renovation is ok, i hope. Show additional information
I am anelectrical engineer. Quality workmanship and efficient service. Show additional information
Good company. Everybody I've dealt with has been really helpful. Show additional information
From installation through to today we have had many issues with Modern solar and find them lacking in after sales service and reliability. I can not list all the problems as I will not fit it all in here but I would strongly suggest that if you are buying solar panels that you do NOT buy from Modern. They are too big and really don't care about their customers once they have your money. Show additional information
I went with MODERN Show additional information
Went with Modern Solar, really great experience Show additional information
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They have been really good to deal with and they installed the system 4 days after we signed up with no fuss or without any inconvenience to us at all, very professional Show additional information
Avoid Modern Solar at all costs. The installation was dangerously defective. The price turned out to be extortionate. The after-sales service was terrible. The system still does not work as promised after 4 years! Show additional information
I was told that our electricity bill would be cut each month by the amount we were paying for our solar panels. This is not true: we would retrieve possibly one weekly payment for the whole 3 months of our electricity bill. I thought it was, at least $80, for the three months but no, not even that. I was informed by electricity supplier that it was only around $30-40 per every 3 months. We pay around $130 per month for the solar panels from Modern. We had thought and had been told that our solar power would cover the cost of our payments. Be wary if you are considering installing solar power panels.
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We were obviously taken in by a salesman who sounded as though he really wanted to help us out with an affordable system that would more or less wipe out our power bills in the summer and reduce them to around $220 in the winter.
He told us that he was legally obliged to inform us of the minimum amount of power the system would generate per day with full cloud cover and that was 14kw. We have been lucky to generate 2 to 4 kw per day since installation so we rang Modern Solar to ask them to check the system. My husband was given the name of someone in Melbourne who was extremely rude to my husband on the phone. He told him the the 14 kw per day was an average of a year, yet we don't seem to see that disclosed on the contract anywhere.
When the system was initially being installed they sent subcontactors up to do it and a young guy did all the wiring. Another electrician came up a few days later and had to redo all the wiring because it was all wired up wrong. After our enquiry about the lack of power the system was generating they sent up another electrician who said the system is working as it should so where is our minimum 14kw? When they were installing the panels they had very little regard for our property and we know have dents all over our colourbond roof.
A family member has bought a similar size system for half the price and is generating more power per day. We paid extra in the belief we were getting a superior system with great back-up service but what a croc that was.
My advice is to stay away from Modern Solar. There are many smaller businesses out there that could do with your business and could not possibly suck you in any more than this lot did.
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The installation was dreadful. Another tradesman warned me that it was so defective that it was dangerous. The system has never preformed to specification and Modern Solar has been completely unhelpful and refused to rectify it. Avoid them at all cost! Show additional information
Very angry and upset for paying such a big amount for the products that make from China that not even worth it Show additional information
Have not actually purchased the system offered but felt concerned enough about the sales-tactics to post this review, also it doesn't look like any other Tassie people have posted yet. The guy from Modern Solar initially quoted a price of $11,000 for a 2.25 kW system, then dropped it to $8,990 after having a conversation with his boss, which sounded really fake and rehearsed, about their display-home promotion. I was dubious because the front yard where they were going to put their sign is South facing and nobody would have seen the panels! He then offered us a three-year no deposit repayment plan. My wife and I told him that we wanted to discuss it and get back to him, and he said "we are actually asking people to sign on the day". We felt really pressured and said no. He then tried to say that he'd made it clear at the outset that you had to "sign on the day" - this is a lie, we would never have wasted two hours of our time with the guy if we'd known that we weren't able to discuss the offer with family and friends and get comparison quotes!! Show additional information
Buyer beware my mum & dad went to these pple for a quote and then got pressured into signing up they have no idea how solar works at all. they had seen an ad in the local paper and though they would enquire with no deposit needed sounded good 3 years interest free, well different story with the sales man he got 860 dollar deposit from them and waited at their place till they went to the bank , after 4 weeks and no phone calls from them mum & dad ring MS and then got told that they needed permission from housing trust to put up the panels , they had a approval form on the table form 10 months earlier but had expired , why didn't the salesman pick up on this ??? so now they need to reply for approval from the trust , I rang MS on there behalf and spoke to the manager there in the Adelaide branch explained the situation and then asked for my mums deposit back , he was RUDE and ARROGANT and said NO they wont get their deposit back , so my mum in her 70s had rang later that day and was abused & yelled at so no I have taken the matter further with the help of ACCC and legal services , please beware of MODERN SOLAR not a very pleasant experience at all . NOT A WAY OF RUNNING A BUSSINESS Show additional information
When the rep visited he told be their panels have storage capacity, so I don't need batteries to have free power from the solar panels all night! Absolute rubbish! Then the manager told me the sun shines on their panels for a greater part of the day than their competitors panels Show additional information
Modern Solar have burned us - the salesman told us that the system would generate far more on average than it does. We purchased their system knowing it was more expensive but believing that it would generate more than what other systems produce (based on their sales pitch). Based on what it actually produces compared with friends who have recently purchased the same size systems elsewhere, Modern Solar's system is overpriced and overrated. Furthermore, their after-sales service is terrible - they are extremely unhelpful once they have your dollars in their back pocket. I will NEVER recommend Modern Solar to anybody. Show additional information
Solid Queensland company. Show additional information
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After having the Solar panels for 13months, I have a "Ground Fault", So I called Modern on Wed 4/7/12, had to leave message for service manage, he called back 1/2 hour later - all good. I was told that the service techs would call me to arrange repair ( I also told Modern that I fly out of Perth following Tuesday so need repair prior to that).

I called back Thurdsay afternoon and said that I hadn't heard from techs, I got call from tech half hour later saying that he was not in office but would call next day to arrange time. Friday morning I heard nothing so at 10am I called service tech to see what is happening, was told by secretary that they would call back soon., called again at midday to be told that they are 'sub contractors' and they are having pricing problems with Modern (not my problem as a customer), but they could fit me in on Tuesday, no good as I would not be in Perth, so they could "pencil me in for Monday "maybe".

I called Modern to get another tech's number and to complain, was told that service manager would call me back- which I did not want, I left message for State manager to call me.

Half hour later techs called me - booked in for Monday !. Still no call from manager after an hour so I called back to be told that he left message with his reception that I would get call from techs. Not good enough as I wanted to talk to him personaly.

The state manager called me half hour later and was rude, arrogant saying that I was not the only customer, the techs are comming and "what more do you want" ( A bloody apology for the run araound would be a start !!!!)

I spent excess of $20,000 on solar , plus $2500 on shutters, plus insulation and only once called for after sales service and was treated like a problem, not a customer.
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Part of choice was that I have used the company before for roof renovation and was happy with their quality product. They also provided a contract with an electicity supply company which will mean I will receive payment of 30cents a KWH for sale of electricity back to grid. If I went through any of the other companies I had a quote from I would have received what the electricity companies are offering - 6 cents. Show additional information
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They sent a Rep to our house to explain what we would get and how the system would work. Show additional information
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I originally signed up with modern (with a price secrecy clause) for a 3kw system & 5kw inverter for $18,000 without doing much homework. At that stage I thought they would all be pretty similar. I emailed them on the Friday & they had a salesman at our house Saturday morning with pressure tactics to sign up. On Monday the quotes from solar quotes etc started coming back & all were ranging $9k - $12k. Google of blog sites were negative about over inflated prices and pressure sales tactics by modern salesman (nothing negative about quality however). I activated the cooling off period and withdrew from the contract. Modern contact me & within 30mins dropped $6000 from the price (they said to keep my business).

Installation was very fast and professional. so far we are very happy with the quality and the output is exactly what we were told.
Lesson learnt - do your homework and don't accept their first price!!!!
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Yes I recommend modern solar, very good quick service and very friendly. Show additional information
Go over quote several times so that you ask more questions and understand answer. If in doubt ask more questions. Show additional information
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Our first question was :why are some systems so cheap and others dare , they were the only ones who showed us the answer and for that we went with them , they weren't the cheapest but we wanted quality also the men installing the system were nothing but helpful and had a great deal of information on the product , I can not fault ant thing from start to finish . Show additional information
We went with Modern Solar because of price.
However their after sales service leaves a lot to be desired.
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We are not overlly happy about chosing to go with Modern; their initial service (in order to secure the contract) was very good, although a few porkys were told to try and encourage our business. Their service since has been extremely poor- we were promised installation within 30 days, however it is now 6 weeks, the salesman hasn't returned any of our calls, and the tradesman who was to come out to re-measure organised to come out on a weekend and didn't show up; then turned up about 10 days later, unannounced, at 8.20 in the morning, so we are far from impressed. We have had np contact from the sales team or head office to let us know where things are at. Lets just hope that once installed the thing will be worth the mucking around! Show additional information
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Thanks for the quotes helped me compare products and make a decision. Show additional information
I liked the fact that the panels were made in Australia, not in China. Plus I only had to wait 2 weeks for installation. Show additional information
Very Poor customer interaction with energy company/ electrician concerning meters. Show additional information
All the wires connecting the panels to the inverter were left lying on the roof below the panels which will add to the leaves etc to be cought under the panels. Show additional information
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