Harvey Norman Commercial - Company Review Notice Harvey Norman Commercial - Company Review Notice
Harvey Norman Commercial

Harvey Norman Commercial Reviews

4.1

Based on 26 ratings
Leave a review

About

Harvey Norman Commercial Division is a Trade Only wholesale business with over 24 years’ experience and a name you can trust. We are the largest franchise under the Harvey Norman umbrella, grossing more than $300m annually and have over 4,500 active accounts. We offer heat pumps, Solar PV Systems, ground mounts, off grid, battery options, electric vehicle charging and whole energy management solutions for your company to reduce your bills by 60%. Approved accounts can receive 1 Qantas Point per $ you spend on Solar – once paid and up to 60 Days From end of month credit terms. We will appoint a project manager as your single point of contact who will follow through your project. We implemented a strict process to engage fully licensed subcontractors who value our quality standards and enable us to give you 5 year labour warranty. Our dedicated Customer Service Team will happily assist you with any warranty claims.

Panels, inverter, battery and EV charger brands

Panel brands currently installed

Inverter brands currently installed

Inverter brands previously installed

The views expressed by reviewers are theirs alone, and do not necessarily reflect those of Peacock Media Group, which makes no representations as to the accuracy of the reviews. For our full disclaimer and further information, see our Terms of Use and our Review Guidelines.

Harvey Norman Commercial Reviews (26)

Show Most Recent reviews from All time  across Australia

Average Scores

4.0/5

Value for money

4.1/5

Quality of System

4.3/5

Installation

4.2/5

Customer Service

  • 5 star 3
  • 4 star 19
  • 3 star 2
  • 2 star 1
  • 1 star 1

View Timeline

Bodgy Installation

Harvey Norman installed our solar hot water system quite a few years ago when the government were giving rebates. It wasn't that cheap even with the rebate as the prices were inflated because of that rebate. Once it wasn't being offered the prices dropped dramatically but we weren't to know that at the time. We also weren't to know that it was never properly installed.
We did notice there was no difference in our electricity bills but for years just accepted that until recently we really started querying why our bill was always so much higher than other friends we spoke to. We mentioned about having solar hot water and were told to check the solar control near our meter box. What control?? We didn't have this thing, just a circuit breaker makes solar off peak. Really strange as we don't have off peak. We have an electrician coming around to inspect this installation but it appears Harvey Norman never correctly installed our system and one of the reasons we have such high power bills is the booster constantly heating the water, not the solar. Complaint to HN has been met with silence after filling in the form they asked us to.
Show Details

Never ending excuses, terrible customer service in ACT

Advised we are moving in to the new house and solar system can be installed in August 2022 and paid the balance amount required. Now we are in late January 2023, no confirmed installation date yet.
Show Details
Took months to get the system installed, surprised to have inverter problems.
Inverter rating: 1/5
Show Details
Service second to none. High quality detailed quotes with alternatives. Willing to negotiate better deal. Good quality latest inverter and panels. Installers willing to stop and answer questions. Did not leave until I was familiar with system and turning it off in emergency. Always answered phone. Familiar with my job. Completely on the ball. Complete manual of system delivered after install with all certificates and approvals from engineers and electrician. Installing electrician totally familiar with different rules and regs in Canberra.
Show Details
Overall, I found the companies that you offered were all good except one company would not come out and physically give a quotation and we knew that a board upgrade was required even though they thought otherwise.

I would still definitely use your company to get quotations but because of the high price of the solar system the 3 year interest free terms was more beneficial to us.
Show Details
Harvey Norman Commercial run a very efficient operation so they were able to do the installation well before the end of the 2010-11 financial year, which was an important factor as I wanted to get it done before the government decided to reduce the rebate again. Also, none of the suppliers nominated by SolarQuotes provided quotes. (Andrew Towndrow of HTS did contact me promptly but advised he would not be competitive with Harvey Norman, being into high-end next-generation technology. EcoKinetics did not quote, but it turned out they were subcontracted by Harvey Norman Commercial to do the wiring diagram for the grid connection application to ActewAGL.)
My only quibble with Harvey Norman is that they didn't provide a lot in the way of warranty information until six months after the installation!
Show Details

Original Review on 13-06-2011:

There are several things that I found were important.
The main thing was the price paid for the RECs.
Another is the quality of the inverter.
The last was the customer service. Original ratings

Panel rating: 4/5
Inverter rating: 4/5

Value for money: 4/5
Quality of System: 4/5
Installation: 4/5
Customer Service: 5/5

16 months later we asked Geoff.: "Are you happy with the performance of your system so far?"

Yes
Show Details

Original Review on 18-05-2011:

I did initially select Mark Group from your recommendation of suppliers. However, after putting up with Mark Groups pathetic service I gave up. I emailed them twice with no response. I called, and a guy called me back, arranged a meeting at my place and then did a no show. I called again, got transferred to another guy who promised to get back to me and then he didn't. This would have to be the most incompetent comapny I have had to deal with in the past few years. God help me if I had actually got as far as the installation as that would have also no doubt been a bigger disaster. Harvey Norman on the other hand responded immediately, gave me a great price of $1899 and have been in contact ever since. Original ratings

Panel rating: 4/5
Inverter rating: 4/5

Value for money: 4/5
Quality of System: N/A
Installation: N/A
Customer Service: 4/5

16 months later we asked Benny: "Are you happy with the performance of your system so far?"

The claims were that the system would generate roughly a 1/4 of your daily use and that seems to be the case, normally sunny days = 6 to 6.4 kWh. I will eventually double the size of my 1.5kw system in the next 2 years.
Show Details

Original Review on 16-05-2011:

Original ratings

Panel rating: 4/5
Inverter rating: 4/5

Value for money: 4/5
Quality of System: 4/5
Installation: 5/5
Customer Service: 5/5

16 months later we asked Dennis: "Are you happy with the performance of your system so far?"

Yes
Show Details

Original Review on 15-09-2010:

I am very happy with the service I have received regarding initial selection of tpye of solar I need
salesman very polite and helpful As I have not yet received and installed the panels I can't comment
on the installation. I was given 2 years interest free for payment. As I am a pensioner this was very agreeable to me in making it more appealing.Integral are behind in installation because of the volume of purchases. Original ratings

Panel rating: 5/5
Inverter rating: 5/5

Value for money: 4/5
Quality of System: 4/5
Installation: N/A
Customer Service: 5/5

24 months later we asked Dianne: "Are you happy with the performance of your system so far?"


better than my expectations
Show Details

Original Review on 10-10-2010:

I emailed the sales person a list of about 15 questions obtained from your website. Harvey Norman Corporate promptly answered all questions and included additional info which they thought I might find of interest. Original ratings

Panel rating: 5/5
Inverter rating: 5/5

Value for money: 5/5
Quality of System: 5/5
Installation: N/A
Customer Service: 5/5

23 months later we asked Troy: "Are you happy with the performance of your system so far?"

The system has performed fantastic.
They only hassle I had was with my energy provider - Origin who failed to take the solar reading and provide me with my solar credit for my gross solar feed in tariff. I had to fight with them for 6 months. Only after I had put a complaint into the NSW Energy and Water Ombudsman was the problem rectified after being threatened to have my power disconnected and Origin taking legal action for power I had used that they had charged me without taking into account my feed in credit they did they finally fixed it.
Show Details
Everything occurred in the time-frame advised and the when the person came to check the installation prior to connection, they said the installers are very good - he's never had a problem with their work - and we don't need to worry at all about the safety of the unit.
Show Details
Show Details
The panels were installed this week, and now look forward to a new meter being installed so the process can be finalised. Realise ACTEW AGL might be the 'slow point' here.
Show Details
Installed in about three weeks of order, and by excellent and very pleasant tradesmen.
Show Details
Haven't had the actual install yet but have had good phone dealings with the same guy and questions answered when needed.
Show Details
Show Details
24 Months interest free, 1/3 deposit.
Show Details
Show Details
Show Details
Most systems are made in china with overseas guarantees therefore it is important to have an Australian company behind the product.
Show Details
They had 2.28kw system at a very good price
it was installed within 2-3 weeks and connected to grid another week. They had interest free if needed.
Show Details
Show Details
Yes, it was very difficult, as you did not get back to me, after the first installer was dropped due to his rude attitude. There was only one other, they wanted to quote without attending, but seemed ok; I found Harvey Norman (in a newspaper ad.) to be prompt, and helpful. After contacting CSIRO re. the materials described in the quote, I was directed by them to Alternative Technology Association, who were able to answer all my queries--on the strength of this, I decided to go ahead with Harvey Norman, have paid a deposit, and also lodged an application with Country Energy for Grid Connection ( with the help of Harvey Norman).Another important (to me ) factor in my decision is the offer of interest-free terms for 2.7 years, freeing up my funds for other projects--I can easily repay the balance within this period. Thank you for your help, at least you got me started on the right path.
Show Details
The more quotes I got the more I learnt about solar power. I thought I had made up my mind. However, when I saw an advertisement from Harvey Norman I checked it out and found it was better. I was particularly taken by the pictures from the Internet about my roof. I was able to use this information to fine tune the positioning of the panels to get the maximum amount of sun with the minimum amount of shading, something of critical importance on our roof.
Show Details
We wanted monocrystalline panels but got polycrystalline by mistake however the situation was quickly recified. The company assumed that we would prefer poly not sure why. we particularly wanted mono so hope we made the right decision we wont know until we start using it.
Show Details
X
 To get your quotes, please enter your postcode: