DMC Electrical and Energy - Company Review Notice DMC Electrical and Energy - Company Review Notice
DMC Electrical and Energy

DMC Electrical and Energy Reviews

4.0

Based on 4 ratings

About

DMC Electrical and Energy is a Solar Power Installation company based in QLD and serves QLD. Here are their reviews as submitted by visitors to SolarQuotes
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DMC Electrical and Energy Reviews (4)

Show Most Recent reviews from All time

Average Scores

4.0/5

Value for money

4.0/5

Quality of System

4.0/5

Installation

4.0/5

Customer Service

  • 5 star 3
  • 4 star 0
  • 3 star 0
  • 2 star 0
  • 1 star 1

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TTerrible experience, do not recommend dmc to anyone

This seemed like a good company to use, so called 'family operated' and local. Also we had a family member use them so felt happy about our decision. They came out to do a quote and assured us they would install 16 panels. We agreed and I was trusting enough to paid upfront. On the day of installation they left a mess (screws etc dropped on ground and in garden), also the tradesmen were driving off before one advised 'We only installed 15 panels, couldn't fit the last one' (they had already previously advised the layout would be fine for 16 panels on two areas of the roof). After questioning this I was offered approximately $50 back for the panel that wasn't fitted. I asked if we could have the last panel placed on roof, person in office said she would speak to the installers about getting them back to do this. NO RESPONSE from our phone calls and emails.
Also, their promise of a 'referral payment' never eventuated.
Really unbelievable! Do not recommend DMC Electrical and Energy at all!
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Original Review on 23-01-2021:

Great customer service.

All questions answered easily. Felt comfortable with the process. All hooked up and running well. Meter box change over organised without fuss. All completed, just waiting for the first bill. Original ratings

Panel rating: 5/5
Inverter rating: 5/5

Value for money: 5/5
Quality of System: 5/5
Installation: 5/5
Customer Service: 5/5

29 months later we asked Janice : "Are you happy with the performance of your system so far?"

.
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So happy we decided to go with DMC!

We were heavily spammed by pushy salespeople from other companies. SO happy we made the decision to go with DMC because our friends are having a nightmare experience with one of the same big fancy solar companies selling cheap solar. 50% deposit paid and they aren't even installed yet and it's been 3 months. and now they're not replying to their emails. Nightmare. DMC was great to deal with. fast, professional & trustworthy. Megan was really helpful at explaining everything. The boys did an excellent job on the day. And the after-sales service by Megan has been outstanding. Nothing was too hard and she has kept us informed the whole way through. Thanks guys. happy we finally got solar done right. Jacinta and Troy, GC
Panel rating: 5/5
Inverter rating: 5/5
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A small, but wonderful business with some good old fashioned customer service.

From the frist phone call to the consultantant Inger, they were head and shoulders above the rest. Everyone was recommending 8kw systems but these guys looked at our usuage and said that was too much for us. Also, they got the roof design right as the other companies put 4 panels on our western side which we confirmer wouldn't work properly.
After the system was connected the owner Alexander has taken multiple calls regarding getting the best deal from AGL for us.
Very happy and thanks to solarquotes.
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