Econnect - Company Review Notice Econnect - Company Review Notice
Econnect

Econnect Reviews

4.2

Based on 7 ratings 1 Review removed

About

Econnect is a Solar Power Installation company based in and serves NSW. Here are their reviews as submitted by visitors to SolarQuotes
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The views expressed by reviewers are theirs alone, and do not necessarily reflect those of Peacock Media Group, which makes no representations as to the accuracy of the reviews. For our full disclaimer and further information, see our Terms of Use and our Review Guidelines.

Econnect Reviews (7)

Show Most Recent reviews from All time

Average Scores

4.0/5

Value for money

4.1/5

Quality of System

4.6/5

Installation

4.1/5

Customer Service

  • 5 star 1
  • 4 star 5
  • 3 star 0
  • 2 star 1
  • 1 star 0

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Disappointed

Disappointed in after sales service. Have tried contacting Econnect several times and left messages no one returns my call. Turns out my solar system is faulty so am now waiting for a solar electrician to look into the problem.
Meanwhile I’m still paying off my debt.

Disappointed customer Kulnura
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Original Review on 05-07-2021:

Simplicity

Sales-Quoting was quick person to person, simply explained and detailed
Installation was half a day again on time, straight to the job and went over everything at completion then tidyed up.

Customer service was a little rocky to start then very efficient to assist metre change over and connection.
Original ratings

Panel rating: 5/5
Inverter rating: 5/5

Value for money: 5/5
Quality of System: 5/5
Installation: 5/5
Customer Service: 4/5

8 months later we asked John: "Are you happy with the performance of your system so far?"

Yes the systems has performed faultlessly and now reached peak performance as the sun has changed position with the change in season. So an awareness that systems output performance will vary with the season.
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Original Review on 29-09-2020:

Econnect Review

Typical solar installer, Salesman was polite but typical sales pitch, the install went ahead in 2 weeks and connected to the grid in 4 weeks, Polite tidy and punctual. The only bad things were I felt the system was overpriced, and trying to contact them was hard at times. Original ratings

Panel rating: 5/5
Inverter rating: 4/5

Value for money: 3/5
Quality of System: 4/5
Installation: 4/5
Customer Service: 2/5

8 months later we asked Bruce: "Are you happy with the performance of your system so far?"

After 12 months with this system I had issues with over voltage caused by Ausgrid. Econnect followed up inspecting and testing the system, and contacted Ausgrid regarding the issues. All fixed swiftly. I felt the overall experience after installation service was excellent.
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Great company to deal with

Salesman not pushy, and very helpful . Always answered our many questions and explained everything.
Install team were very thorough and it looks great.
only problem was it took energy supplier a month to change to smart meter.
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System Installation

Very informative sales person. Explained all aspects of the system and made himself available at any time to take calls and promptly answer any questions.
The installation team were fantastic. They worked through weather conditions which were extreme. They were thoroughly professional, polite and their workmanship was first class.
I am looking forward to future contact with this company.
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Review removed. The solar business alleges this review is fake.
Waiting for reviewer to provide proof of purchase.

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Good customer service and very prompt installation

The sales rep was very informative and polite our installation was very prompt and the team were very professional, the customer service so far has been very helpful
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Great service and good prices!

Really happy with this company. The system worked exactly as they said it would and I couldn’t be happier
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