Hardware Rating Supplier Name Withheld

Hardware Rating Supplier Name Withheld Reviews

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Here is where we upload feedback received where we interpret it as an Inverter and Panel brand issue rather than an installer issue and as such do not disclose the installer name.

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Hardware Rating Supplier Name Withheld Reviews (4)

Show Most Recent reviews from All timeacross Australia

Average Scores

3.5/5

Value for money

3.8/5

Quality of System

3.8/5

Installation

2.3/5

Customer Service

  • 5 star 1
  • 4 star 0
  • 3 star 1
  • 2 star 2
  • 1 star 0

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Original Review on 20-04-2018:

Original ratings

Panel rating: 5/5
Inverter rating: 5/5

Value for money: 4/5
Quality of System: 4/5
Installation: 5/5
Customer Service: 2/5

8 months later we asked Ken: "Are you happy with the performance of your system so far?"

YES , my power bill has reduced by 75 % for the same 8 month period last year -Very happy !
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Original Review on 03-01-2018:

Deciding to install a solar system took a lot off research (of which Solar Quotes was one source), but it was worthwhile.

While we didn't go with one of the three companies recommended by Solar Quotes, it was valuable information and set us on the appropriate path for our installation.

Viewing the app to see how much we are consuming and producing each day certainly brings the matter into sharp focus.

Haven't had a bill as yet but expect much lower invoice.
Original ratings

Panel rating: 5/5
Inverter rating: 5/5

Value for money: 5/5
Quality of System: 4/5
Installation: 5/5
Customer Service: 5/5

8 months later we asked Keith: "Are you happy with the performance of your system so far?"

The system has worked perfectly since installation and, as expected, has made the family focus on the use of electrical appliances.

We regularly check our consumption and have recorded a 50% decrease in initial electricity bills (I guess partly because of installing a solar system but also because the initiative has made us more aware about using electricity).

So far, all good
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Bought the solar system from this supplier as they appeared to be a local provider with an outlet set up in the town. Once the solar boom finished they left town and when I needed a warranty follow up for a faulty inverter it took over 8 weeks to get a replacement inverter under warranty and there appeared to be no urgency to assist at all. After the new inverter was installed I did not receive any follow up or paperwork instructions for the new inverter. I complained in writing about this poor delivery and there was no care factor from this business. Now another problem has occurred with a Low Riso reading and after phoning for assistance I was told it would take over two weeks to service a known problem. Will not recommend Horan and Bird for any sort of solar product.
Panel rating: 2/5
Inverter rating: 2/5

Supplier Reply:

His claims that we left town (Ayr) once the solar boom finished is completely incorrect.

We have 3 full time staff in Ayr since 2013. (it is also my home town where I was born and my Mum and Dad still live there)

My Brother still runs the Burdekin region today.

Ayr is only 80km from our Townsville Head Office.


We attended site 9/8/2016

Sent a warranty claim to ABB (waited for new inverter to arrive)

The replacement Inverter arrived on 20/9/2016

We replaced the inverter on 22/9/2016

That is as good as we can do.

This is also not 8 weeks.


With regards to his other problem with Low Riso.

5/3/2018.

We have attended site, tested all his panels (Trina) and are currently awaiting some replacement panels.

We are claiming them under warranty also with Trina Solar. "

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