Horizon Power feels the force of consumer fury

17th Apr 2012

We reported earlier this month how Horizon Power had decided to introduce location-based solar power pricing, which was billed as a fairer way for Western Australians to pay for their electricity.

Just a matter of days after the announcement, disgruntled customers have aired their views on the changes…and they're not happy.

This is particularly the case for Broome residents, who were told that they would not be receiving as much money back for their solar electricity than they had expected.

Horizon Power had hoped to make its scheme fairer by offering more money to those who provide energy back to the grid in remote locations, as power is typically more expensive to supply.

For those in built-up areas, however, this will mean being paid less for exporting electricity back to the grid – and this is where the bone of contention lies.

The electricity supplier had hoped to introduce these changes in a civilised manner by inviting residents of towns throughout Western Australia to forums, where they were told of how they would be affected.

However, some people in Broome feel hard done by, including resident Gary Waldron, who vented his frustrations to the ABC.

"I think they've shot themselves in the foot and plus they've shown that the contracts they've written or the promises they've made are worthless because they've just gone out in our case six months later and changed their minds."

As you would probably expect, Horizon was quick to defend its decision, saying that the amendments would not have much of an impact on customers.

The changes aren't due to come into force until July 1, which is when we will get the first real indication of how true this statement is.

In the meantime, we're just going to have to keep making our voices heard.

Posted by Mike Peacock


All solar power news categories

Government Rebate & Regulations
Solar Power & Technology

More Solar Power & Technology

Australia to be a part of huge Asian renewable energy growth
SunPower steps up to make solar more affordable
Canberra makes strides toward carbon neutrality
GTM puts solar's massive growth in perspective
Examining Australia's falling solar PV rooftop prices
Australia's shift toward renewable energy picks up the pace
Australia shines at solar decathlon
University of Queensland tapped as lead researcher on massive solar project
100 per cent renewable energy is possible in 10 years, environmental group says
Climate Commission releases report on solar progress
Aussie government actually shows spine for solar power
Be gone, skeptics: One million solar installations and counting
Australia embarks on its greatest solar journey ever
Australia looks to solar thermal for commercial success
Solar power helps King Island reach 100% sustainability
Australians 'heavy supporters of solar power'
Mildura solar plant officially unveiled
Solar power trumps other renewables in Australian minds
Sunshine Coast solar farm "fantastic initiative"
Sunshine Coast cashes in on namesake with solar plans
Energy storage 'could maximise solar power utility'
Solar powered family car - a world first?
Code of conduct for solar installers in the works
'Stop punishing households' for solar PV
Australian solar companies 'adjusting well'
Australian mining 'next solar frontier'
"Rooftop revolution" underway across Australia
Global PV market emerging from sluggish period
Royalla solar farm receives final approval
Leadership challenge a "debacle" for Australian solar power
Solar power giving global renewables a helping hand
Australia's largest CPV solar power plant up and running
Renewable energy misinformation "staggering"
CEC: Don't underestimate consumer desire for solar
Setting energy efficient examples on TV
Solar PV brightening up household bills
World's largest solar powered boat on the move
Climate change is heating up
The global solar power shift
New solar tech win for NSW
Industry orgs praise City of Sydney solar efforts
Clean Energy Council supports Regional Renewables scheme
Asian nations emerging as PV leaders
Solar PV demand continues to grow
Regional areas of Australia to receive more renewables
Australia's significant renewable energy growth
Solar panel reprieve for Queensland
New funding for solar research
Find love with sustainable speed dating
New Victorian solar power deal
 To get your quotes, please enter your postcode: