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Austech Solar Pty Ltd Reviews

Based on 22 reviews

  • 5 star 1
  • 4 star 11
  • 3 star 6
  • 2 star 4
  • 1 star 0

Average Customer Review

  • Value
    3.79
  • System Quality
    4.05
  • Customer Service
    3.67
  • Installation
    3.78

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About Austech Solar Pty Ltd, Solar Installers

Austech Solar is a solar energy company based in Perth and servicing West Australia. The company also operates in the UK, Singapore and India. The company says that its advisors come from different backgrounds and education including fully certified electricians, financial services and electrical goods. They say that they work towards taking the burden and paperwork out of customers’ efforts to achieve their goals of reducing or eliminating their electricity bills. Austech is CEC certified and approved. The company says that its panels are all BCSE (Business Council for Sustainable Energy) approved, and installations are compliant with Australian standards , as are their inverters.
Customer testimonials for Austech Solar are available, and include the following:
“ Everything was executed professionally. Right from information through to installation. I was surprised at how fast the installers were; they were on time, neat, and explained all of our questions.”
“ We came to visit the showroom and felt very welcome. We got a tour of the area and all the technology explained to us. It was very interesting and I learnt a lot. It was also good for the kids to understand what we were doing and why.”

Austech Solar Pty Ltd Solar Reviews

We follow up with all reviewers after 12 months to see how their system is going since it was installed. These are all the reviewers who have responded to our 1 year follow up:
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The salesman was very helpful but once I had paid my deposit I was never contacted again. After many phone calls to find out what was happening I ended up calling salesman again who promised to find out when my solar panels would be installed. The office staff seem absolutely hopeless. Always promising to call you back and you never hear from them again. I think I am a pretty tolerant person but this tipped me over the edge and when I called the salesman I told him I would not recommend their company. My neighbours are installing 5Kw panels because of my recommendation but I told the salesman I would not be recommending them to other friends at present. Show additional information
I bought a 1.7kw system and possibly paid a little bit more than other suppliers, but the quality of their panels and fittings seemed to be superior to others - they had no hesitation in showing me their workshop and their fittings before I purchased the system. The staff were all friendly and helpful and answered any further inquiries without any problems. Show additional information
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Installation occurred yesterday, four weeks beyond the agreed date. They suggested I put all 8 panels on a easterly roof, as they didn't want to split the system.

They never returned my phone calls, and despite questioning the wisdom of installing on the eastern roof via email, I was extreemly frustrated by their lack of customer service, despite their assurances it was paramount to the provided service.

The panels went up yesterday, but is not functioning due to a "faulty" inverter. One hopes this is NOT typical of their product. I was assured the company would contact me and arrange a new inverter to be installed. Already I have learnt NOT to "hold my breath" with these guys and will probably try and contact them by phone tomorrow.

Once receiving my deposit, they have; missed installation date by almost 4 weeks, insisted upon easterly installation despite me continually questioning the efficiency and having had their "technitians" confirm a northerly aspect would be far more efficient, (I finally won on having a the system split over two roofs), missed appointments at my home to explain in detail why I couldn't have the split panels on two roofs, and despite being lovely people, seemed to have no idea about installation or basic customer service.

I look forward to having a working inverter installed so I can benefit from a solar system.
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Took 2 months to be installed because I told them that I would not be available on a Tuesday or a Tursday.
Electrical installer did not clean up his mess, the labels on the switchboard fell off before he left the drive way
Didn't know much about the system and complained about all the paperwork.
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A great variety in price's and information, the first one I got was about $8500.00, no mention of govt subsidy. So I decided to get as much info as I could get via the internet. I settled for one costing me about $1900.00. However, the lowest quote I could get (on TV) was about $1800.00. Show additional information
The system is not finished, ie connected. We had to rush to get the panels on top of the 2 storey roof before the scaffolding for renovations was removed.

Installation: I have not been on the roof, but it seems to look Ok from the ground. The planned location for the converters had to be changed. Apparently they need fresh air to keep cool.
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yet to be installed - within next two weeks Show additional information
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I went with Austech because of the price but my brother went with another company. He's getting 25% more energy through his system over mine on the same day. His roof faces exactly the same way and yes the pitch is the same. They both are 1.5 kW but I now know they are not all created equalliy! He spent quite a bit more but using the solar quotes pay back calculator we both will pay our systems back in 2 years but my brothers system will give him $2000 more over 5 years. Go figure! Pay more and in this case you'll get more. Don't necessarily go with the cheapest, you'll possibly loose out in the long run. Show additional information
The salesman pointed out other ways to save on electricity that we could try first so the push to buy wasn't there. Which was good in the fact that you had time to think about if this is what you still wanted to do. Show additional information
Austech sales were very helpful and answered all the questions that I asked.
They organised installation very quickly to suit me (I fly in / out for work ) and the installer in my area knew exactly what he was doing,quick efficeint and friendly.
I am very happy with all aspects of sales and installation
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Yes.... The first name (can find now ) did not response to phone call or call back on machine.

Austech solar once I signed up did not respond to salesman statement of installation date.I rang and queried when. I don't think I was on their installation list because they slotted me in for a week later after ringing them. Although installation took place on 5th February no one has contacted me for my satisfaction or otherwise. I live in hope???
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the questions to ask sheet supplied by solar quotes and the positive answers i recieved from my sales rep. ashley was probably the main factor in helping me make a decision. Show additional information
THEY DID SUCH A GOOD DEAL AND SO PROFESSIONAL THAT I PURCHASED ANOTHER SYSTEM FOR MY INVESTMENT PROPERTY Show additional information
thank you for your interest in what you are doing,and i hope that i have a good system for my money Show additional information
3.6kw inverter (aurora)
3.3kw solar panels

is currently over-performing, producing 20.9 kWh per day (just like a 4kW system)
$9700.00
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We visited the warehouse and inspected all components that could be installed. Salesperson on site provided us with literature to take home to read. He made an appoiintment for the coming week and spent a couple of hours going through everything with us and had no hesitation in giving us comments on the for and against various types of components, what they would and wouldn't achieve. On agreeing to go ahead with his quotation, within a week Western Power had installed a new meter, and several days later the Supervisor arrived with the installers, to inspect where the system would be installed and ensured the electrician knew the earth was an old one and had to be secured properly. Within 10 days the system was installed. I was very pleased with the installers, they were very pleasant and cleaned everything up and took all the rubbish away with them. The Salesperson, Jonathan, rang to see how they went and came around the next day follow up on the installation and to ask if we were happy and if we had any queries. A truly hassle free and really great installation. Show additional information
My experience with Austech was very good. From the initial contact with the salesman through too installation and commissioning the contact and interaction was excellent. Planned follow up is in place in about a month after install. Show additional information