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Beyond Solar Pty Ltd Reviews

Based on 159 reviews

  • 5 star 37
  • 4 star 113
  • 3 star 9
  • 2 star 0
  • 1 star 0

Average Customer Review

  • Value
    4.34
  • System Quality
    4.48
  • Customer Service
    4.54
  • Installation
    4.58

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About Beyond Solar Pty Ltd, Solar Installers

Beyond Solar is a division of Beyond Electrical Australia, founded in 2010. We specialise in designing precise solar solutions for homes, farms and businesses. Our vision is to assist Australians in becoming less reliant on the grid, and spending your money on more important things than bills from your retailer. We are confident that our experts are the most knowledgeable in the industry; educating our clients and helping them make an informed decision. We are a company built by installers, who have been working in the industry for a combined total of well over 30 years.

Beyond Solar Pty Ltd Solar Reviews

We follow up with all reviewers after 12 months to see how their system is going since it was installed. These are all the reviewers who have responded to our 1 year follow up:
Had the system installed last week. Seems to be performing well so far. Overall fairly happy with the system supplied and installed by beyond solar and would recommend them to friends. Show additional information
Happy to recommend Beyond Solar to anyone who asks. Friendly helpful and dealt with a couple of minor problems quickly and efficiently. Show additional information
Had our Solar installed in Feb 2017 and it has been working very well. I have been monitoring the system and so far the best it has generated (daily reading) is 35kWh and worst is 1.3 kWh ( rain, cloudy all day).
The customer service is great, and the installers seem to have done a good job, however we are country and were the last customer on their list before heading back to Sydney. They were in a rush! wanting to get home, they did clean up some of the packaging etc. However there was cigarette butts and a lot of plastic ties left lying around and I was picking them up for a good 6 weeks after ( when the rest of them blew down from the roof).
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I found the sale team (Abs) very professional and helpful. The installation team also did a neat job. The supplied products were of the highest quality. There were a few delay issues but they were outside the team control and they tried to sort it out as soon as possible. I would recommend Beyond Solar to all.

Thanks,
Jafar
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Friendly installers, helpful customer service, would recommend them. Show additional information
I originally ordered a 5kwh system with the Trina panels and a SMA inverter. The sales staff was prompt, informative and knowledgeable. The price quoted is cheaper than the nearest competitor by a few hundred dollars.

After 4 weeks since paying my deposit, the sales person called me and informed that there was a problem with the delivery of the Trina panels. The delay could take up to 8 weeks and so instead I was offered a Jinko brand instead. The sales person said that the Jinko brand was of similar quality to the Trina panels. I eventually got Jinko panels and a SMA inverter.

Installation was done relatively well. The guys arrived on time and got the job done in the promised time (5-6 hours).

So far the system have been working well, even on cloudy days. I get daily emails of the power generated by the system for the previous day. The email contains a breakdown of the power generated on an hourly basis and the total power generated daily. Since its winter time, the power generated from the system is about 10kWh per day.
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Very detailed quote provided. Best system, technically, by far (on the advice of my son, a solar scientist). Pre-installation service was excellent - Glen was helpful and responsive. The installation team were terrific - on time, efficient, friendly and non-intrusive. Pre-installation communication was excellent - I was told exactly what the process would be and where the panels would be positioned, and was invited to view progress. The Enphase monitoring system is sensational; I can see in real time when electricity is being produced by the panels but, equally important, how much electricity I am using and how much I am importing from the grid. This has helped us enormously in adapting our usage patterns (pool-pump, dishwasher, clothes-dryer etc). I thoroughly recommend Beyond Solar and can't wait for batteries to come down to a reasonable price to have them installed with the system. Show additional information
At head office they were very obliging and helpful, the communication was great. Installers were very well mannered and workman ship was excellent Show additional information
Took a few dates to get the install, but when we got that sorted, all good. 7kW system with micro inverters. Good price and system was upgraded when the install date was delayed. Guys turned up on time, did a professional job with the installation and kept it all clean and tidy. Got hooked up to the grid on the same day and system all demonstrated clearly. Monitoring system up and running a few days later and can monitor it from any device. Even though it is now winter and reduced daylight, the system is doing very well and level pegging the power required from the property. Would be happy to recommend Beyond Solar if you need a system. Show additional information
Dear Sir/Madam,
To whom it may Concern.
This is my experience for installing Solar on my Roof.
The Personal (Sales-Glenn) from BeyondSolar was the only one from several Quotations I received that gave me a detailed Quote that I expected to get because of several Weeks of my research before. The Communication between Departments (Ashley)was also excellent.
The Installers (Rani)sent to me for installing the System were very good. They were very friendly, accurate ,fast and done a excellent Job.
My overall experience with the Company so far was very good and I would highly recommend them to any one that like to install Solar.
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After a little delay of the installation because of rain it went very smooth. Quality products, good price and excellent customer service. Show additional information
No dramas, installers came on Scheduled day and completed in two. Show additional information
The ordering and installation process went well. All my queries about the new system were adequately answered. In my opinion, the only areas for improvement are the following:
1) I wasn't able to register (for warranty purposes) 2 out of the 12 solar panels I bought because the photos taken by the installer of their serial numbers were extremely blurry
2) I wasn't given, on the day of the installation, a Certificate of Compliance- Electrical Work by the installation team before they left the premises. I had to ask for the Certificate, a photo of which was emailed to me a few days later. I would have preferred to receive by mail the original blue customer copy of the certificate.

Supplier Reply

Hi Van,

We hope you are satisfied with the quality of our installation as well as the system, as it was premium at a very competitive price. It is common procedure that we send out the Certificate of Compliance after the installation so it was always on its' way. Regarding the serial numbers on the panels, we informed you that the serial numbers of each panel were on the bottom of the STC form from the get go, as Live Photos on the day do come out blurry some times.

Kind Regards,
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Initially the installers struggled with the 45 deg roof pitch, but got it installed. I requested to get the panels divided into 3 areas and despite much more work it was done without fuss. Recommended! Show additional information
System just up and running, but I am very happy with all aspects of the installation. Show additional information
They provide good quality devices on a affordable price, very nice services, provide good technical support even after installation. Show additional information
Very pleased with Beyond Solar installing the panels for me. Very efficient with the installation. Also answered any questions that I may have. So quite happy. Show additional information
A very quickly installed system by competent workers. Show additional information
I went with Beyond Solar as they listened to what I wanted and helped me with my package.I purchased a 5kwt system.
The sales people were great. I did interest free terms which worked well for me. Installation went well. Workmen were on time and no problems with installation. I have had the system for 2 quarter bills now and the savings are so much more than I ever imagined. I wish I had solar installed years ago.
I have no hestitation in recommending this company. They wre GREAT.
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Some of the cables installed were not cable tied sufficiently under the house.
One installer wore dirty boots into the house.
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From initial enquiry, system selection & installation we have nothing but praise & thanks for Beyond Solar. Every enquiry was handled promptly & professionally.Installation was on time and again professionally & finished product is working brilliantly. The last couple of accounts have shown significant savings to previous years. Cannot speak highly enough of all we came in contact with & recommend Beyond Solar as supplier & provider of solar installations. Show additional information
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From when I got in touch with the sales staff for a quote until the finish of the job, everyone was very helpful, informative and a really nice bunch of people.
Would definitely recommend Beyond Solar.
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Very friendly and professional. Show additional information
Had several conversations with the service Team at Beyond Solar and I found them to be very efficient.

System Just Installed, quality of installation is good, attention to detail was very good.

I was taken back at first when Installers spoke very little English, but in the end this did not distract from service provided, they were very efficient.

We agreed on how and where the system would be installed all done as per my request, job was completed within 4-5 hours.

So far system appears to be delivering as promised, the proof will be in the first electricity bill.

So far a satisfied customer! Hopefully to be a very satisfied customer.
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I got the solar system (5KW) with them and the installation was completed 30th of January 2016. I have been communicating them since then for warranty documents and they keep giving so many excuses but not the documents.
The system never ever generated up to 5KW for last 3 months, even when it gets 45' C or any other full sunny days.
Not happy with the product or their customer services as I have sent more than 20 emails but the concerns are still remaining thought they replied to the emails with excuses.
Got Jinko Eagle panel and Zeversolar Invertor. I have still waiting for their reply with warranty documents and the system to generate nearly 5Kw power.

Supplier Reply

Hi Kassapa,

The warranty documents were actually issued to you online however it was not made clear to us that you wanted hard copies printed and mailed over. We aim to keep our customers satisfied, as evident through the many reviews left online about us. The Jinko Eagle panels you received are one of the mosts reliable on the market, and our technician has addressed your concerns after assessing your system more than once and it is actually performing wonderfully. We wish you all the best.

Kind Regards,
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Looking forward to the installation this week when I can rate quality of system and installation. I found Finn's site and expertise exceptional. Show additional information
Abs and the install team were fantastic. Great customer services and professional clean installation. The team is always on call to assist with any questions or concerns and the entire process was hassle free. Highly recommended. Show additional information
This system was installed recently, we haven't seeing the financial benefits as yet. Show additional information
Great instalers good price would use again Show additional information
Very happy with the Beyond Solar installation, very professional. I have added 4kW to my original 3.6kW array and without a battery I am still getting credit from the energy retailer. Show additional information
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Very professional, reliable, knowledgeable and brilliantly clean and fast installation. Show additional information
I bought my first 4kw system a couple of years ago and was so impressed with the company that when I decided to get a second 3kw system I didn't hesitate to call them back to carry out the work. When I initially looked into getting a system I got 4 quotes including from a local company and Beyond Solar were the only company that seemed to really look at what I wanted and were always available to help with advice. The price was not the cheapest but the supplied equipment was much better than the cheaper quote that the decision to go with them was easy. Show additional information
Had friendly & professional service from Baker & Ashley from their office. Always helpful. The 2 installers, Adam & Hudge, were friendly & professional and advised me what was happening during installation process. Certainly would recommend Beyond Solar. Show additional information
We were so impressed we have recommended the company to 3 of our friends. Show additional information
very professional and good product, very good installation and after sales service Show additional information
These guys did the job! no complaints here, everything went to plan. They helped with choosing the components and had all the info i needed to make the right choice. Would definitely recommend Beyond Solar! Show additional information
Overall it was one of the most enjoyable purchasing experiences I have encountered. All questions asked were answered, and whenever I had a problem and called I was never brushed off. I have referred BeyondSolar to a number of neighbours and friends both on the far south coast of NSW and in Sydney. Show additional information
The after sales service is what has impressed me the most. Not often do you receive follow up to see if the product is working properly. Show additional information
Very happy with the installers as they cleaned up all their mess and did a very neat job. They also explained everything to me in plain English so I understood everything.
The whole job from purchase to installation went smoothly. Beyond Solar also handled the government rebate paperwork, it made everything so easy. The savings on my power bill have been excellent as well. Very happy customer.
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My bill has dropped from over $1200 a quarter to a bit over $400 a quarter so i'm very happy. Show additional information
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I found Beyond Solar good value for money. Show additional information
Installation was unfortunately delayed by rains on numerous occasions, and had to be completed on two different days. Once commissioned, the system was easy to connect to through the Fronius website and commissioning App. Installers were professional and took great care in meeting my concerns due to corrosive marine environment. Suggest each householder obtain adequate spare tiles as there can be surprises. On this job more than 20 were cracked due to fretting of tiles due to salt air. Installers were very careful in making sure no leaks occurred by changing systematically each broken tile during installation of solar panels. Show additional information
Very friendly staff and very prompt service. Delivered a top rated system for a very competitive price.
Installation was very smooth and very competent and friendly installers. Top rated in my book.
Beyond Solar are clearly the top in the solar systems space.

System up, installed and producing within 4 hours. Nice.

Great service and best and most professional people to do business with. A delight and hassle free. Thank you.
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Great company to deal with. Extremely responsive sales staff, friendly service and very helpful.
I asked a lot of questions and got good technical and prompt answers.
This company and its staff including its installers are tops in the solar 'space.
Just the best to deal with. Thanks Baker Taleb.
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Good people to deal with, took the time to explain things, got the job done. Show additional information
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