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Beyond Solar Pty Ltd Reviews

Based on 140 reviews

  • 5 star 32
  • 4 star 100
  • 3 star 8
  • 2 star 0
  • 1 star 0

Average Customer Review

  • Value
    4.32
  • System Quality
    4.47
  • Customer Service
    4.55
  • Installation
    4.58

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About Beyond Solar Pty Ltd, Solar Installers

Beyond Solar is a division of Beyond Electrical Australia, founded in 2010. We specialise in designing precise solar solutions for homes, farms and businesses. Our vision is to assist Australians in becoming less reliant on the grid, and spending your money on more important things than bills from your retailer. We are confident that our experts are the most knowledgeable in the industry; educating our clients and helping them make an informed decision. We are a company built by installers, who have been working in the industry for a combined total of well over 30 years.

Beyond Solar Pty Ltd Solar Reviews

We follow up with all reviewers after 12 months to see how their system is going since it was installed. These are all the reviewers who have responded to our 1 year follow up:
I went with Beyond Solar as they listened to what I wanted and helped me with my package.I purchased a 5kwt system.
The sales people were great. I did interest free terms which worked well for me. Installation went well. Workmen were on time and no problems with installation. I have had the system for 2 quarter bills now and the savings are so much more than I ever imagined. I wish I had solar installed years ago.
I have no hestitation in recommending this company. They wre GREAT.
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From initial enquiry, system selection & installation we have nothing but praise & thanks for Beyond Solar. Every enquiry was handled promptly & professionally.Installation was on time and again professionally & finished product is working brilliantly. The last couple of accounts have shown significant savings to previous years. Cannot speak highly enough of all we came in contact with & recommend Beyond Solar as supplier & provider of solar installations. Show additional information
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From when I got in touch with the sales staff for a quote until the finish of the job, everyone was very helpful, informative and a really nice bunch of people.
Would definitely recommend Beyond Solar.
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Very friendly and professional. Show additional information
Had several conversations with the service Team at Beyond Solar and I found them to be very efficient.

System Just Installed, quality of installation is good, attention to detail was very good.

I was taken back at first when Installers spoke very little English, but in the end this did not distract from service provided, they were very efficient.

We agreed on how and where the system would be installed all done as per my request, job was completed within 4-5 hours.

So far system appears to be delivering as promised, the proof will be in the first electricity bill.

So far a satisfied customer! Hopefully to be a very satisfied customer.
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I got the solar system (5KW) with them and the installation was completed 30th of January 2016. I have been communicating them since then for warranty documents and they keep giving so many excuses but not the documents.
The system never ever generated up to 5KW for last 3 months, even when it gets 45' C or any other full sunny days.
Not happy with the product or their customer services as I have sent more than 20 emails but the concerns are still remaining thought they replied to the emails with excuses.
Got Jinko Eagle panel and Zeversolar Invertor. I have still waiting for their reply with warranty documents and the system to generate nearly 5Kw power.
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Looking forward to the installation this week when I can rate quality of system and installation. I found Finn's site and expertise exceptional. Show additional information
Abs and the install team were fantastic. Great customer services and professional clean installation. The team is always on call to assist with any questions or concerns and the entire process was hassle free. Highly recommended. Show additional information
This system was installed recently, we haven't seeing the financial benefits as yet. Show additional information
Great instalers good price would use again Show additional information
Very happy with the Beyond Solar installation, very professional. I have added 4kW to my original 3.6kW array and without a battery I am still getting credit from the energy retailer. Show additional information
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Very professional, reliable, knowledgeable and brilliantly clean and fast installation. Show additional information
I bought my first 4kw system a couple of years ago and was so impressed with the company that when I decided to get a second 3kw system I didn't hesitate to call them back to carry out the work. When I initially looked into getting a system I got 4 quotes including from a local company and Beyond Solar were the only company that seemed to really look at what I wanted and were always available to help with advice. The price was not the cheapest but the supplied equipment was much better than the cheaper quote that the decision to go with them was easy. Show additional information
Had friendly & professional service from Baker & Ashley from their office. Always helpful. The 2 installers, Adam & Hudge, were friendly & professional and advised me what was happening during installation process. Certainly would recommend Beyond Solar. Show additional information
We were so impressed we have recommended the company to 3 of our friends. Show additional information
very professional and good product, very good installation and after sales service Show additional information
These guys did the job! no complaints here, everything went to plan. They helped with choosing the components and had all the info i needed to make the right choice. Would definitely recommend Beyond Solar! Show additional information
Overall it was one of the most enjoyable purchasing experiences I have encountered. All questions asked were answered, and whenever I had a problem and called I was never brushed off. I have referred BeyondSolar to a number of neighbours and friends both on the far south coast of NSW and in Sydney. Show additional information
The after sales service is what has impressed me the most. Not often do you receive follow up to see if the product is working properly. Show additional information
Very happy with the installers as they cleaned up all their mess and did a very neat job. They also explained everything to me in plain English so I understood everything.
The whole job from purchase to installation went smoothly. Beyond Solar also handled the government rebate paperwork, it made everything so easy. The savings on my power bill have been excellent as well. Very happy customer.
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My bill has dropped from over $1200 a quarter to a bit over $400 a quarter so i'm very happy. Show additional information
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I found Beyond Solar good value for money. Show additional information
Installation was unfortunately delayed by rains on numerous occasions, and had to be completed on two different days. Once commissioned, the system was easy to connect to through the Fronius website and commissioning App. Installers were professional and took great care in meeting my concerns due to corrosive marine environment. Suggest each householder obtain adequate spare tiles as there can be surprises. On this job more than 20 were cracked due to fretting of tiles due to salt air. Installers were very careful in making sure no leaks occurred by changing systematically each broken tile during installation of solar panels. Show additional information
Very friendly staff and very prompt service. Delivered a top rated system for a very competitive price.
Installation was very smooth and very competent and friendly installers. Top rated in my book.
Beyond Solar are clearly the top in the solar systems space.

System up, installed and producing within 4 hours. Nice.

Great service and best and most professional people to do business with. A delight and hassle free. Thank you.
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Great company to deal with. Extremely responsive sales staff, friendly service and very helpful.
I asked a lot of questions and got good technical and prompt answers.
This company and its staff including its installers are tops in the solar 'space.
Just the best to deal with. Thanks Baker Taleb.
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Good people to deal with, took the time to explain things, got the job done. Show additional information
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The deal seems quite good, larger panels (290W), micro-inverters and an all in price about $2k under comparable systems.
Just a little short on communication, although there was a reasonable amount of information sent out after the deposit was paid, but heard nothing for five weeks until I chased them up. This might be normal!
System yet to be installed, so time will tell.
Nothing to really to complain about just yet.
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They were very flexible to deal with. Said they would hold price for up to ten months to allow for roof repairs. Upgraded to an SMA inverter and threw in a ten year warranty at no extra cost. Only company to check whether I had one two or three phase coming into my house. When they found out I had two phase informed me there was no need to remove my existing 1.5 kwh system now I have a total of a 6.5kwh array.

They suffered my never ending questions professionally and with good humor, even when I was wrong.
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Quick and pain free install. We have complicated roof, terracotta tiles, 2 storey house. Installers are worth Gold. Perfect alignment and balance. they spent almost 2 full days and result is beyond our expectation, only 2 + 1 (stage 2) broken tiles.
Stage 1 Install of 19 panels was interrupted with accidental breakage off single panel @ depot. Glen stepped in, system was fully operational as promised following day.
We decided to add few more panels and and 3 weeks later we had 8.175kWh working.
Production is higher than I expected. I would be happy with Glen's estimate less 10%-15%.
We have following installed.
1) Stage 1
- Enphase S270 Micro Inverters Inverters
- 6.21kw Premium System
- SUNPOWER 327w Tier 1 Solar Panels X 19
- ENVOY S Metered Communications Device x 1
2) Stage 2
- Enphase S270 Micro Inverters Inverters
- 1.962kw Premium System
- SUNPOWER 327w Tier 1 Solar Panels X 6
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Very happy with our purchase. 3Kw system with Jinko panels and Zeversolar inverter. Everything went like clockwork from the time we payed our deposit. Installers very fast and efficient. Can't really comment too much on the reliability and effectiveness of the system as yet as it's only just been installed but seems a quality product. Show additional information
So far so good. I'm an electronics engineer and the salesman at the Home Show (Glenn) didn't say anything that wasn't right. More than that, there were a couple of things he wasn't sure of, and said so, which is so much better than just saying what he thought I wanted to hear. I also took a look at their website, and some independent reviews, and all looked good. Included some negative reviews (only a few, but ugly) that were responded to in explanation, and these responses sounded reasonable.

Installation is meant to be completed in around six weeks, so more news to follow.
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I thought they were the most knowledgeable and offered the best system. So far good customer service. They are due to install the solar in the next few weeks so we will see how it goes... Show additional information
I found Beyond Solar on the Solar Quotes web site. Although there were not one of the suppliers recommended by the site, Beyond solar was highly professional and also nearby. I would have no problem recommending Beyond Solar as they really know their stuff!!! Show additional information
Service was above and Beyond Show additional information
Beyond Solar were very patient installing on a tricky location in not ideal circumstances. I think other companies may have charged extra but they didn't. The installers were happy to listen to me in regards to where I wanted the panels. The office staff worked hard to solve a unique grid issue which inhibited the system from functioning initially. Show additional information
I could not be happier with the system and the installation,
Mohamad and his assistant had the system installed and connected to the network on the same day! very professional and competent.
It's been installed for 4 weeks and I've already produced over 600kWhrs
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Great service fast efficient will use again Show additional information
Communications was good, some slight delays but more linked to the xmas crazy period, overall very happy with the service and quality of system. Show additional information
Awesome experience The sales team at Beyond Solar especially Glenn Thornton are exceptional , Would highly recommend to anyone interested in solar energy . Show additional information
Good communication
Installers could have cleaned up a little better.
Generally friendly
Efficient
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Until we get our smart meter installed, we cannot switch on the new system, so I can't say that it is working really well yet. At the time of instalation, it was checked and it was working really well. The tradesmen were very neat and thorough in choosing the best positioning for our additional panels. They consulted us at every stage too. Show additional information
Hi Finn find your site of great assistance to prospective solar customers full of valuable information .I find it is very hard to choose between companies as they all give a good sell. in the end I went with Beyond Solar. They encouraged me to go with Enphase it was quite a bit dearer as my house is three phase but I liked the Enphase system after doing some research and your reviews on Enphase. The system was installed on 6/12/2016 I am still waiting on an email from Beyond Solar telling me how to access enlighten program they say they are waiting on Enphase to authorise? I have to contact them all the time, lack of communication and this is why in quality of system question I entered not applicable because I do not know how the system is performing.
Thanks for your assistance. Regards Bill

Supplier Reply

Hi Bill,

Thank you for your feedback. We just want to clarify that Beyond Solar do not grant access to the portal and that Enphase do so. As you can appreciate this is out of our control and we are all suprised to be held accountable for this delay in your review. We have mentioned to you the process with Enphase post installation a few times, but understand waiting can be frustrating. We have contacted Enphase on your behalf and hope that they will resolve this promptly if they have not done so already.
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It is not on yet they have changed the date 3 times and when they did turn up they only wanted 2 put in on 2 sides of the house not 3 as agreed on from the beginning ...then they tell me i will need 2 inverters not 1 and said they will put it on when they have 2 3kW inverters as there is none in Australia till after Xmas. At least you would think that they would of put all the panels on with the inverter that they had, then I would have at least 4kW i could be using in the mean time ...not happy

Supplier Reply

Hi Bob,
We apologise for the few times it has been rescheduled, but as you can appreciate your location is very remote. Our sales are all directly supervised by our installer, so i believe there may have been a misunderstanding with relation to the 3 side issue, when we are well aware that a string inverter can only handle 2 directions. We generally do not like to install the job if is not what the client purchased in full, hence the reason why we did not want to install it partially. We apologise for this, and we hope we can make up for it with our installation in the near future. We appreciate your feedback and thank you for your patience in advance.
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