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Beyond Solar Pty Ltd Reviews

Based on 97 reviews

  • 5 star 21
  • 4 star 70
  • 3 star 5
  • 2 star 0
  • 1 star 1

Average Customer Review

  • Value
    4.28
  • System Quality
    4.47
  • Customer Service
    4.54
  • Installation
    4.55

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About Beyond Solar Pty Ltd, Solar Installers

Beyond Solar is a formal division of Beyond Electrical Australia founded in 2010. With a vision to cut out the retailers charging people who want quality systems exasperating amounts of money, forcing the consumer to compromise on quality to get on the road to saving. We pride ourselves on having a well informed team of people to ensure the customer is getting factual information about purchasing solar. Unlike your typical sales company, we are a company built by experts and professionals who have been working in the industry for a combined total of 20 years.

Beyond Solar Pty Ltd Solar Reviews

We follow up with all reviewers after 12 months to see how their system is going since it was installed. These are all the reviewers who have responded to our 1 year follow up:
Good communication
Installers could have cleaned up a little better.
Generally friendly
Efficient
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I have been waiting 18 weeks since i paid my deposit and have heard nothing. i probably need say no more. Show additional information
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Until we get our smart meter installed, we cannot switch on the new system, so I can't say that it is working really well yet. At the time of instalation, it was checked and it was working really well. The tradesmen were very neat and thorough in choosing the best positioning for our additional panels. They consulted us at every stage too. Show additional information
Hi Finn find your site of great assistance to prospective solar customers full of valuable information .I find it is very hard to choose between companies as they all give a good sell. in the end I went with Beyond Solar. They encouraged me to go with Enphase it was quite a bit dearer as my house is three phase but I liked the Enphase system after doing some research and your reviews on Enphase. The system was installed on 6/12/2016 I am still waiting on an email from Beyond Solar telling me how to access enlighten program they say they are waiting on Enphase to authorise? I have to contact them all the time, lack of communication and this is why in quality of system question I entered not applicable because I do not know how the system is performing.
Thanks for your assistance. Regards Bill

Supplier Reply

Hi Bill,

Thank you for your feedback. We just want to clarify that Beyond Solar do not grant access to the portal and that Enphase do so. As you can appreciate this is out of our control and we are all suprised to be held accountable for this delay in your review. We have mentioned to you the process with Enphase post installation a few times, but understand waiting can be frustrating. We have contacted Enphase on your behalf and hope that they will resolve this promptly if they have not done so already.
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It is not on yet they have changed the date 3 times and when they did turn up they only wanted 2 put in on 2 sides of the house not 3 as agreed on from the beginning ...then they tell me i will need 2 inverters not 1 and said they will put it on when they have 2 3kW inverters as there is none in Australia till after Xmas. At least you would think that they would of put all the panels on with the inverter that they had, then I would have at least 4kW i could be using in the mean time ...not happy

Supplier Reply

Hi Bob,
We apologise for the few times it has been rescheduled, but as you can appreciate your location is very remote. Our sales are all directly supervised by our installer, so i believe there may have been a misunderstanding with relation to the 3 side issue, when we are well aware that a string inverter can only handle 2 directions. We generally do not like to install the job if is not what the client purchased in full, hence the reason why we did not want to install it partially. We apologise for this, and we hope we can make up for it with our installation in the near future. We appreciate your feedback and thank you for your patience in advance.
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Absolutely fantastic service from Beyond solar. From the start Abs in sales was in contact regularly and installation team worked their buts off to install in country NSW. Highly recommend this company to any of my connections or those looking for reputable solar company. Show additional information
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Great service. Good installation , very tradesmen like. Will have to learn how to use system to it's fullest potential to get good value. Show additional information
On the day there were 3 nice installers it was a pleasure for us, just waiting patiently for new house smart meter connection when house construction is complete. The 15 kW system was installed on the roof of a new shed dwelling 16m x 10m. Show additional information
The installation date was changed a couple of times, which was disappointing and then they turned up on a Saturday with hardly any notice.
But we are happy with the outcome. We were quoted for 16 panels but could only have 14 on our roof. And as yet we haven't had an Electricity bill.

Supplier Reply

Hi Mark, We apologise for this and are aware we had some issues with the dates due to unfortunate circumstances with our team. Thank you for your patience and business. Show additional information
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The team at Beyond Solar were easy and friendly to deal with and the installation team do fast tidy work. Show additional information
The supplier (Beyond Solar) was recommended by solarquotes.com but not in the drop down list in this form...

The route up the side of the house from inverter to roof is an awkward shape. Beyond Solar installers did a splendid job, very neat & tidy. I'm really pleased with how it looks
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FROM START TO FINISH GLEN FROM BEYOND SOLAR HAS BEEN GREAT AND THE BOYS FROM YOUNG WHO INSTALLED IT WERE FANTASTIC I WOULD HIGHLY RECOMMEND THE HOLE TEAM TO ANYBODY THANKS GUYS Show additional information
We received two quotes via Solar Quotes. We chose to go with Beyond Solar because their price was better for superior equipment. I was a bit uneasy about going with a firm that wasn't local but the very positive reviews on Solar Quotes convinced me to give Beyond Solar a try. The Solar system was installed 10 days ago and is working beautifully. The installers were able to do the meter change out on the day as well which was a bonus. I love watching the new meter showing we are producing 4 times the power we are now using from our supplier.
To this point I have been very happy with Beyond Solar. The communication about the installation was good from their office, as well as from the lead installer, Mahmoud. Called two days before intended installation to see if they could do a day early which was fine with us. They showed up right on time to begin work, and Mahmoud spent some time reviewing the planned installation, the location of the inverter, and the layout of the panels on our roof. We went with 10 panels facing East and 10 panels facing West. Has proved very efficient to date with power being generated from early morning to late afternoon. Installation was neat, mostly unseen from the street front, and appears to be well done. Happy customer!
Would also like to put in a plug for Solar Quotes as they were very helpful in the process. Their site is very informative and Finn and his team were responsive to questions I had. Also they don't hound you to make a sale, as they are only providing information and leads to the Solar Installers. Would highly recommend their site as a good starting point for your Solar journey.
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All three of the companies I dealt with through SolarQuotes were excellent. All clear info, equal value for money and no pushy sales talk.

Dealing with Beyond Solar was splendid. very nice people, excellent customer care, very neat install all according to plan.

The side of my house is an awkward shape. the cabling solution was discussed and agreed to ensure i was happy with it. i was exceedingly impressed with how neat and tidy it was. I have only praise for the service provided by all people at Beyond Solar

Can't comment on the quality of the system as it has only been running 1 day
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Sales and product seemed good. Installer left rubbish, packing and pallet on site which surprised me. I liked the fact that the installer put the meter in when installing the solar system.

Please dont use my name on your website.

Thanks for your assistance with this. Really appreciate your help.

Supplier Reply

Dear Customer,

I apologise for the rubbish left behind, and would appreciate if you could kindly contact us so we know which member of our team we can discuss this with.
Abs
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Would Highly recommend Beyond Solar.
They took time to understand our requirement and explained clearly what we needed. We obtained several quotations from others and found Beyond Solar competitive.
Workmanship was neat and tidy. Output of the system is what we expected.
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Metering and updated board completed within 4 weeks of panels and Inverter installation. Black panels survived storm with heavy hail last week. Show additional information
Still early days yet.... just installed 2 weeks. Show additional information
Everything ran well with this company - from beginning to end. The sales team were responsive and provided useful information without the hard sell; the installation team was efficient, courteous and helpful, arrived early and worked hard; and the equipment has been performing very well. Show additional information
It would have been nice just to have had a run down after the guys finished on how the meter and system read back to me. Other than that all was great. Show additional information
So far I am very impressed with all that has happened, these people are very proffessional and courteous and timely. I would have no hesitation in recommending them to anyone. Show additional information
Installation was carried out in a professional manner, all questions answered with full explanation, workmanship was excellent and neat and tidy, rubbish picked up and removed no mess left behind on completion of installation told how the system works and safety procedure to carry out in case of fire or failure of system, would recommend this company to any people thinking of installing solar panels. Show additional information
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Beyond Solar were totally porfessional from beginning to end.
Any questions or concerns were taken care of and the team did their best to fit in with me.
I am in the process of renovating my house and these company is the best I have dealt with to date.
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I would not hesitate in recommending Beyond Solar for quality,service, and giving the best advice to the consumers advantage, not the rubbish sales pitch delivered by 4 other popular suppliers who were interested only in the hard sell. We are very happy with our system. Show additional information
It was the good reviews that prompted me to go with Beyond Solar and it was a very good choice. The total installation was a group of unit owners in a block of units, which was unusual for the Company.
Abs and his team were totally professional from the time of initial contact until the completion of the installation, which only took two days! The team were able to install the system for the owners installing systems without even disrupting the power supply for the other owners- very impressive.
A few days later the Enphase monitoring was made available to all system owners who could then individually monitor the performance of their systems, and have the satisfaction of knowing that all systems have a workmanship lifetime guarantee.
I would recommend Beyond Solar to anyone interested in PV Solar Systems.
John
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Found installers were easy to relate with answered any questions re solar and how system worked also how net meter worked and how to read both net meter and inverter for both input and export to the grid. Show additional information
I received quotes from only two Beyond Solar and Soltek Energy. Show additional information
It was for a replacement Inverter only. But good supplier . Show additional information
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An easy and painless process which hopefully will do us well for the future. Show additional information
I've given Beyond Solar a 4 for Quality of System because I didn't choose their top range on their advice and truthfully I'm unsure of the quality and the Value for money. Their Customer Service was excellent and Adam and Mohammed, the installers, were two wonderful people who answered all the questions I had and many that I didn't have. As I am 5 hours north of Sydney they did not inspect first, however I perceived from the visits I had from other solar suppliers that this wasn't essential, the visits felt more like sales pitches. As I have had a solar system installed previously (another residence) I knew one of the most important factors was a good inverter, (as my last inverter failed, and cost me a lot to replace), I've got an ABB. So now I'm awaiting the Net metering and then I will get some sense of how much I'm saving. Thanks Finn, and thanks Beyond Solar Show additional information
Did a great job explained all parts of system plus helpful tips. Warranty great would have no problem recommending to any prospective buyer Show additional information
Thank you Beyond Solar specially ABS (Sultan).
He has helped me out all the way and kept me up to date. Even he has helped me to reduce from 2 meters to 1 meter on same price (Because type 2 Electrician needed to do this job)
Service is good ,quality is good ,price is good with 5kw SMA 10 year warranty and 20 Jinko Panels.
Once again Thanks all the team.Keep up the good work.
Shujaat Ali
CONDELL PARK
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Customer service has much room 4 improvement. Install was excellent post install is poor. 12 days and no net meter. Many broken promises and excuses, I am actually upset.

Supplier Reply

Hi Tibor, thank you for you feed back and we do take this seriously to assist us in our business development. As mentioned to you prior, the time taken to change your meter is not in our hands. We have done our part in assigning the relevant Level 2 electrician promptly and now like yourself must wait for metering availability in order to execute the job. We appreciate your promptness in following us up, i can re assure you that customer focus is paramount in our business and we are working hard to meet all your queries and demands. We have also altered several company policies to ensure you are satisfied. We thank you again for choosing Beyond Solar and we will endeavour to finalise any outstanding issues as soon as possible. The Beyond Solar Team Show additional information
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I would have no hesitation in recommending Beyond Solar to anyone. They were not only an absolute pleasure to deal with, they also replied to my queries in very short time. I did get one cheaper quote, but it was explained that the Italian Inverter was better value than the Chinese one that was in the cheaper quote. I'm glad I went with Beyond Solar. Installation team were great. Efficient, and an extremely tidy install.
Overall time line was around 4 weeks. Installation started at 8:00AM and finished around 2:30PM.

It was nice to see, within 20 minutes of completion, that electricity meter going backwards!!

Within 24 hours of my final payment clearing, I had a knock on the door from the electrician that is going to install the new metering system. That should be installed this week.
The only thing missing was a manual for the Inverter, though I found that from a google search, and a PDF download.

Thanks Glenn, Muhummad and Noah. Great work!
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I had been told that Abs who quoted me on the system would oversee the install however he did not attend to my knowledge. The two installers (Mohammed and Adam) from a company I was unaware of, were very friendly men who explained what I needed. They worked hard from the time they arrived. I am now waiting on a advice as to when the new meter will be installed. I left a message for Abs yesterday about this. He was an impressive man whom I felt very comfortable with.

Supplier Reply

Hi Tony, I apologise for this mis understanding. I generally leave our installations to our experienced team to carry out. Had i had known that you would of preferred me to be there, i would made a note to do so, or maybe you did and i missed it. We have also spoken to our team to ensure their representation of Beyond Solar is a lot clearer. Thank you for choosing us, and i hope we have met your other expectations. Abs Show additional information
Helpful and they Know their product.
Sales and installation team did everything they said they would do.
Would recommend them to others.
Thanks for your hard work.
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Our system was installed today & am waiting on the Class 2 Electrician to fit the new meter, hopefully within the next week. Happy with the service, material quality & installation expertise. I have already recommended this company to a neighbour who also found them the best value for money he could find. Show additional information
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After negotiations were complete and the panels and inverter decided (LG Neon 2 + SMA) a price was agreed. A deposit was paid and they said they would inform me of the installation date. It was not forthcoming so after four weeks I gave them a reminder and a day was agreed, that got changed to the following day due to delay in obtaining panels. The installation team did an excellent job and cleaned up afterwards, good explanation of how it worked as well. Although we had a slow start, the sales people where good and knowledgeable with an excellent installation team who new what they were doing. I would recommend these to other people looking for a solar system Show additional information