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SAE Group Pty Ltd Reviews

Based on 451 reviews

  • 5 star 78
  • 4 star 289
  • 3 star 73
  • 2 star 8
  • 1 star 2

Average Customer Review

  • Value
    4.18
  • System Quality
    4.23
  • Customer Service
    4.20
  • Installation
    4.41

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About SAE Group Pty Ltd, Solar Installers

SAE Group is a wholly owned and operated Australian company specialising in energy efficient technology, solar power, Air conditioning and overhead and underground Powerline Construction and High Voltage Electrical for Energex, Ergon and Essential Energy networks.

We directly import solar products which gives us a competitive price point and the ability to control the supply and quality of the products we install.

SAE Group is a multi award winning company and a Master Electrician, we are working to make Australia 100% renewable and supply quality products at a competitive price.

SAE Group Pty Ltd Solar Reviews

We follow up with all reviewers after 12 months to see how their system is going since it was installed. These are all the reviewers who have responded to our 1 year follow up:
SAE delivered a quality system for a great price and i was really impressed with their installation team and process. It was good to have the people supplying the product also doing the work and providing after sales support. Show additional information
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All good! :-) Show additional information
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Great experience with SAE. At the initial site visit Mark listened to our needs, answered our many questions and presented quote options for us to consider. We felt confident that we were choosing the best quality and choice for our household at a great price. The sale process was smooth and easy, we didn't have much of a wait time for installation as we already had a NSW net meter. The installation crew - Leon, Travis were professional and considerate. Leon took the time to run through how things worked and showed me the online monitoring. Couldn't fault them. So happy with our new panels and love being able to see online how much electricity we are producing, using and exporting back to the grid. Highly recommend. Show additional information
John from SAE group was the most informative and helpful out of all quotes we received. Thank you Show additional information
As well as providing the best price, SAE also took the time to visit us and explain things in detail. Once awarded the job, they were in touch from day one. They completed the installation shortly after and the installers appear to have done a very neat job. We are presently waiting for Origin to install the meter. Show additional information
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Great sales support and information provided about set up and options. The install team were a little difficult to deal with but quality of work was good. Dealing with the energy supplier was the slowest part and took 2 months to get the new meters installed. Show additional information
The system is being installed today
So far the SAE group has been very good to deal with .
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Company was very competitive with others.Happy so far, only been installed for 3 weeks. Downside. Still waiting for a Paid Invoice. Emailed them a couple of times but seem once they have your money that's it or either their Office staff are very slow. Show additional information
Deposit paid 2 months ago and nothing on the roof, no back-up calls. Was advised that work would begin 2-3 weeks after deposit paid......... Show additional information
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Had quite a few quotes (5). All were excellent - I ended up choosing these guys as they had their own installers and have constantly received good reviews (keep away from marketing companies). Everything done on time as promised - and they were a little cheaper. Quotes ranged from $4000 to $7500 (depending on inverter). SAE were $4500 with a Zervoserver Inverter with 5 year warranty on inverter. Have to wait and now see if it will pay itself off in 4 years (this was my goal). Has all the bells and whistles like wi-fi connection and you can get an app to monitor the inverter (do I really want to do that ... mmmmm). Anyway all in all a pretty smooth experience. Batteries are not an option at this point in time (won't pay for themselves before replacement required). You have to get the quotes around to get a good idea of what will work with your roof etc. I spent a long time on line trying to get a price. My advice is to budget around $5500 and get them around - don't fall for the marketing companies on TV - look for someone local who has been around a while and will give you backup if you ever need it. Show additional information
System not installed as yet. Show additional information
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SAE has to be the best customer service business I have ever dealt with...... Great communication from the office & installers Show additional information
The panels are up but they have not been connected as yet. Everything went well but we will only be able to evaluate the system with time. Show additional information
We intended to get the three quotes but after the attention of SAE initially, who were so professional and attentive, we ran with them. Show additional information

Supplier Reply

Thanks for your feedback Andrew, glad we could be of assistance. Show additional information
Finn recommended we get quotes from 3 installers including SAE. Having done this there was no comparison. Pete at SAE was excellent at following up and satisfying all our queries, listening to our questions and being mindful of our budget. Explanations were made in terms we could understand. Nothing was too much trouble. The tradesmen who erected the system were professional and polite - our site was muddy and they were respectful of our new home. We have already recommended SAE to others enquiring about solar systems.

Supplier Reply

Hi Alan & Frances,
Thanks for taking the time to share your experience with us. We make it our business to ensure our customers are well informed at every step along the way. Thanks for recommending us to your friends, we look forward to helping them to a positive outcome as well.
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Matt @ SAE Solar has been great explaining our system an what needs to be upgraded an amended, you couldn't ask for a better customer service from him,will put every effort into making sure customers are happy an satisfied.. (please disregard my previous review as a can't delete it for some reason)

Supplier Reply

Hello Debbie,

Thank you for taking the time to leave a review.

We are glad to hear that you had that experience with us as we believe knowledge is power.

Have a great day

Thank you.
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Out of the quotes SAE were the only ones who new the product and great after sale service

Supplier Reply

Hello Jasmine,

Thank you for taking the time to leave a review.

We are very happy to hear that you feel confident in making the decision to change to Solar.
We believe Knowledge is Power and that allows us to provide the best possible information to our customers.

Thank you
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After much research and deliberation, we decided on a SunPower/Fronius system and thanks to Solar Quotes we had many providers to select from. We finally chose SAE Group mainly due to their Senior Consultant Pete Moran. He was professional, courteous, informative and all of our questions were followed up personally with a prompt reply. After negotiating a fair price, SAE went out of their way to meet our requests and confirm an installation date within 3 weeks. On the day of installation, Zaren and his team of professional installers were prompt and very courteous. Installation was over two days and we were kept informed throughout the installation process. Upon completion, we were shown the site area and we were very impressed to see that the whole area was tidy and clean and all rubbish had been removed. We were given a quick instructional brief on how the system works and also how to use the Fronius App. The system fired up on first go and to this day has met all of our expectations. Setup with our electricity provider (AGL) was very straight forward and took less than a week. Overall, we are very impressed with the SunPower/Fronius system and were very satisfied with the installation. Thank you Pete Moran and we can highly recommend SAE Group.
Note: after reading through previous testimonials, we realized that the delay in connecting solar was going to be with Energex. An application to Energex and changeover to a smart meter was made about 2 months before we had solar installed, hence why it took less than a week to connect with our electricity provider.

Supplier Reply

Hello Lara,

Thank you for taking the time to leave a review.

We are very happy that you have enjoyed your experience with us.

Thank you.
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Supplier Reply

Hello,

Thank you for taking the time to leave a review.

We hope that you enjoy your experience with us whilst you change to Solar.

Thank you.
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Supplier Reply

Hello,

Thank you for taking the time to leave a review.

We are glad we were able to provide you with a solar system within the price range you wanted.

Thank you.
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All quotes were very similar and very good, which made choosing very, very difficult. The salespeople were all wonderful to deal with as well: courteous, patient and knowledgeable. The specs and reviews (from your website) for the panels and inverters did my head in a bit but were ultimately helped me understand what I would be dealing with. In the end, it was almost a case of 'point while blindfolded' but, the salesman gave a little extra and that swayed our choosing.

Supplier Reply

Hello Colin,

We believe Knowledge is Power and we are very happy to hear that we were able to assist you with choosing the best products for you system.

Thank you.
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I can only recommend the team from SAE. From James (the sales person), to the office staff to the installation team. All interactions have been very helpful, they were always on time and super friendly.

Installation team did an awesome job, super friendly, although due to height of house have had a challenging day!

Can only recommend SAE

Supplier Reply

Hello Bert,

Thank you for taking the time to leave a review.

We are very happy to hear you enjoyed your experience with us.

Have a fantastic day.
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If u want to waste 25grand this is the place to go, our system hasn't worked properly for over 15mths...3mths into an off grid system an it won't last the night, no TV, no fans, had to buy a 2grand generator so our kids could have a fan at night (its just blown up so buying a new one)...now got to send batteries back to company at our expense (freight)...once they have ya money there done....always the same excuses every time u ring "we will call u back" "so an so is busy they will get back to you"... Read your warranty first cause it pretty much says buy from us an we won't cover BS!!!!!!! Legal advice is now our only option!!!! Show additional information
Very poor customer service. ive had to chase this company constantly to find out what is happening with getting my system operational. Inverter didn't work when powered up.

6 months since i signed the paperwork, paid in full and had system installed and i still dont have an operating solar system.........

Supplier Reply

Hi Dale,

Thank you for your feedback. I am very sorry to hear you have not had a positive experience with us in this instance We pride ourselves on delivering a great customer experience so we take these matters very seriously. I can see your new inverter is scheduled to be delivered to your home tomorrow. We will give you a call tomorrow afternoon to confirm this and arrange a time to install this for you.
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Exceptional Service from Sales person (James) through to follow up with Installation from SAE staff and install team.
Only down side is we are now waiting for Energex/Retailer to change out the Meter.
We were told by SAE that existing meter was good to go with the Grid but now have to wait up to 20 days or so before we can use the system and we have to chase up our retailer for this to happen.

Supplier Reply

Hi Chris,

Thanks for taking the time to tell us about your experience with us. There has been some miscommunication as we work through the new PoC regulations, so I do apologise about the info we have given you in terms of your meter. Thanks for your patience as we work through these changes.
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Great experience by a team that knew what they were doing.Quick but good quality workmanship.Would highly recommend and the follow up and customer service were brilliant. Andrew did a great job of achieveing our budgeted requirements.

Supplier Reply

Hi Paul,

Glad your'e enjoying the switch to solar! I'll pass on your great feedback to Andrew.
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Great service from first contact to the finish of installation of the system

Supplier Reply

Hi Les,

Thanks for your feedback, glad we could be of great service to you
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SAE's quotes was around the high end of recommendations for the cost of a 5kW system on a tiled roof. The two other quotes were over $12k

Supplier Reply

Hello,

Thank you for taking the time to leave a review.

We are very happy to hear we could provide you with a solar system at a price you are happy with.

Thank you.
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Supplier Reply

Hello John,

Thank you for taking the time to leave a review.

We are very happy to know that we have provided you with the best quality products at a cost that you are happy with.

Thank you.
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Energy Australia is crap with organising meter installation. After notifying them of install they said they would contact me to organise Meter install. It took 2 weeks of no contact so I called them and then they said before a meter can be organised I needed to agree to a new contract. This then required a 10 day cooling off period and then a meter installer contractor would be contacted to organise install. Why after paying $8k for a system do I need to wait 10days to cool off (um... no I want it working ASAP). I am still waiting to hear from meter installers after repeated contact with energy Australia a month after installation of panels. They have said it may take up to 21 business days for then to contact me and then schedule an install. I would encourage posting negative feedback about energy Australia. Show additional information
Finn, thank you for your help i ended up getting 6 quotes and found SAE to supply the best value for money, however there are hiccups that people out there need to be aware of "do not" expect to get one's system turned on straight away. Make sure you get a clear and precise clarifacation how the process works. expect to wait 2-6 weeks before it is connected to the grid as one's provider seems to be the one installing the smart meter. however a mate of mine did the research on the products and the manufacture's warranty of all the quotes and between your write ups his research and my own bit i made the choice. In the long run after some misunderstandings i am pleased with the outcome. Ewan.

Supplier Reply

Hello Ewan,

Thank you for taking the time to leave a review.

I apologise you had to wait that long to have your meter install but we are very happy to hear that you are pleased with your solar.

Thank you.
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Supplier Reply

Hello Keran,

Thank you for taking the time to leave a review.

We are very happy to see that you are pleased with quality of the products offered.

Thank you.
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Supplier Reply

Hello JP

Thank you for taking the time to leave a review.

We are happy that you feel you received the best price for your solar system.

Thank you.
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Supplier Reply

Hello Rachel

Thank you for your review, we appreciate you feedback.

We are glad that you chose us to complete you solar installation and that your enjoying saving money on your electricity bills.

Thank you.
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Supplier Reply

Hello,

Thank you for taking the time to leave a review.

We are happy to see that you feel you got the best price for your solar system.

Thank you.
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Customer service is only marked low as i have had to ph three times to have access to Solar Web to monitor usage and warranty registration. Still unable to access it

Supplier Reply

Hello Jeremy

Thank you for taking the time to leave a review, your feedback is important to us.

I'm sorry to hear that your monitoring was not set up when you initially requested, I can however see that it has all been rectified for you.

We hope your enjoying your new solar system.

Thank you.
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Supplier Reply

Hello

Thank you for taking the time to leave a review.

We are happy to know that you feel you got the best quality products for you solar system.

Thank you.
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Their installers showed up on time and the job was completed that day they cleaned up everything it was like they were never here they spent 30 mins or more explaining how it works and how to use the app on the phone to make sure I’m getting the most out of my system I would recommend sae group to any one looking for solar

Supplier Reply

Hello Shannon,

Thank you for taking the time to leave a review, we value your feedback.

We are so pleased to hear you had a great experience with us.

Thank you.
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James (salesperson) was very helpful and reacted well to all my questions and requests for different options. Installation was fantastic, the guys were great: fast, clean, neat. Very happy.

Supplier Reply

Hello Nathaniel,

Thank you for taking the time to leave a review.

We are very pleased that you had a great experience with us and that your enjoying your new solar system.

Thank you.
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Installers arrived unannounced and said they could only install 22 panels as the proposed system exceeded the 6.5 kw limit on a 5 kw inverter. This meant we had to negotiate a revised contract price over the phone while the installers waited. Job could not be finished in one day and installers returned 3 days later. During installation hot water system timer was blown/or faulty and we were without hot water for several days. The new contract price was paid on day of installation but their accounts people kept invoicing us for an extra $179. Management did not respond to several requests for help to sort out the problem and the EWR number was delayed for 12 days until we were able to get the sales rep to sort out the problem. Two months later when the new meter was finally installed I emailed SAE on 28/3/18 indicating the poor level of service we had received and requesting assistance in setting up the app to monitor the system to date there has been no response. Show additional information