SAE Group Pty Ltd Reviews

Based on 843 ratings Aus Ranking

  • 5 star 226
  • 4 star 492
  • 3 star 104
  • 2 star 16
  • 1 star 5

Average Customer Review

  • Value
    4.29
  • System Quality
    4.38
  • Customer Service
    4.30
  • Installation
    4.52

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About SAE Group Pty Ltd, Solar Installers

SAE Group Pty Ltd
Platinum Partner
SAE Group Pty Ltd is a SolarQuotes Client (what does this mean?)
ABN: 34 143 698 864  ABN active since 17 May 2010 | Sae Group Pty Ltd
verified
ACN: 143 698 864  ACN active since 17 May 2010 | Sae Group Pty Ltd
verified
Electrical Contractor's Licenses:   (learn about electrical licenses and buying solar)
NSW: 227562C Sae Group Pty Ltd 
verified

QLD: 72258  Sae Group Pty Ltd 
verified

Reviewers report paying: $4,200 - $11,000 for depending on hardware choice and installation difficulty ( how is this calculated? )

SAE Group are on a mission to switch Australia to solar, one rooftop at a time.

 

We are passionate about solar because we genuinely believe it’s the better way to power the way we live, work and play.

 

A wholly owned and operated Australian company, SAE Group are:

  • Accredited Master Electricians
  • Clean Energy Council Approved Retailer
  • ISO accredited AS/NZ4801 and ISO 9001 for safety and quality

We are committed to raising the bar when it comes to standards in the solar industry.

 

SAE Group offer tailored solar solutions designed specifically to match the energy needs of each customer. Our senior energy consultants conduct a thorough energy assessment and onsite measure and quote and provide each customer with a comprehensive proposal ensuring there are no hidden charges or surprise costs later.

 

We deliver a solid end to end experience from enquiry, to installation and beyond. We are with you every step of the way.

 

  Brisbane Office: 2/8 St Jude Court, Browns Plains, QLD 4118 

  Sunshine Coast Office: 12/43-45 Claude Boyde Pde, Bells Creek 4551

  Coffs Harbour Office: 2/19 Engineering Drive, North Boambee, NSW 2450

 

 

 

SAE Group Pty Ltd Solar Reviews

Friendly and professional installation.

I just had a 5kw system installed to replace my existing solar panels and inverter. From the time I received the quote to the completion of the job, SAE staff and contractors were fantastic. The office was in touch on a regular basis to ensure all my questions were answered. The original rep I spoke to clearly described the system and the deal on offer to have it installed. And the two guys who uninstalled the old gear and installed the new system were thorough, professional and very friendly. They even cleaned the area of my roof that sat under the old panels before putting the new panels in.

All in all a seamless experience from start to end; and I can now track my solar power generation and performance via an app. Thanks SAE!
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Great work SAE

SAE were very professional and also helpful with all the questions that i raised which ease my mine with the installation, service and communication from the all the staff was great.

Will consider using them again for a additional system as well we will recommend SAE to others in the future.

Supplier Reply

Thanks for the recommendation Amoy! Great to hear that you were happy with our service from start to finish. We look forward to helping you with your future solar needs! Show additional information

had inverter replaced best service and installation

SAE group is the best for our inverter repkacement would buy the whole system from them salesman went out of his way for us and the installers were informative, polite, tidy and very helpful woukd give them 5 stars

Supplier Reply

Thanks for the 5 stars Jan! We are thrilled to hear that our team have looked after you so well. We trust you will continue to enjoy your solar powered lifestyle now that that great new inverter has your system back up and running! If we can be of any further assistance don't hesitate to let us know. Show additional information

Seamless and extremely professional attitude and installation

Great to deal with a very professional and obliging company, a hard thing to find these days.

Supplier Reply

Thanks Richard, that's great news! We appreciate the feedback. Enjoy your fantastic new solar system! Show additional information

Very professional

After completing the process I can highly recommend the SAE group. The response from the sales team was prompt and the salesman very informative. He was upfront concerning all the costs and the pros/cons of different types of systems. The installation was quick and painless and I must add it was such a pleasant experience having tradies actually arriving on time.
The admin team was also very efficient, polite and took no time responding to queries.

Supplier Reply

Thanks for taking the time to leave your review Paul. It sounds like we've been able to make your solar journey as smooth as possible from beginning to end and that is very pleasing to hear. Thanks for the recommendation and welcome to the solar powered community! Show additional information

Professional and considerate

From start to finish our experience was seamless.
Matt was very informative and gave us plenty of options and scenarios, always taking into consideration our budget and circumstances (as we are totally offgid).
Also he was very prompt when answering any of our questions.
Matt is always a delight to deal with.

All 3 installers were great... always keeping us informed throughout the day on where they were during the process. They were very respectful of the property and very due diligent about keeping everything clean and tidy. Great guys.

Everyone was very professional with a great vibe, we would highly recommend... in fact I have.

Supplier Reply

Thanks for the fantastic review Tracy! It's great to hear that Matt was able to tailor a solar proposal to suit your needs and budget and the install team were professional and considerate of your property. We'll be sure to pass on your feedback. Thanks so much for the recommendation also and welcome to the solar community! Show additional information

Great stuff

Excellent service, we have used SAE several times and the service is excellent

Supplier Reply

Thank you Gerard, great to hear that we have consistently provided you with excellent service! Enjoy that fantastic new solar system. Show additional information

New to Solar Power

Customer service was top notch, from initial phone call to sales consultant follow up and then from the Customer Service team. The installation team were very friendly, introduced themselves and even cleaned after themselves. The only issue or dissatisfaction I have is that the system was installed and now (after day 1) we cannot utilise the unit until we receive an EWK to then go to the Energy Company, upon reading the process can take up to 20 days.

As a Group - SAE are recommended.

Foot note: I wasn't fully aware all the components were from China and that the APP appears to be linked directly to China.

Supplier Reply

Thank you for taking the time to leave your review Darren. We are so pleased to hear that you are happy with our customer service and install teams. No doubt you will enjoy the many lifestyle benefits your fantastic new solar system brings once your energy company connects you. Show additional information

Hassle free installation service

Hassle free installation service. Sales/quoting process was very quick, Mark came out 15 minutes after I spoke with him on the phone. Mark negotiated a great price.

The installation team of Alex and his crew were fantastic. Very courteous, very tidy, polite and very punctual. 20 panel, 6.6 kW system installed in around five hours. They just didn’t stop all day.

Customer service girls were fantastic on the phone, however I wasn’t aware that I had to organise a new meter box with my energy supplier so I am now sitting here with a 6.6 kW system for about three weeks until origin can come out.

Supplier Reply

Hi Leesa-Maree, thanks so much for the great review. We're glad to hear that our team did a fantastic job for you. Our 'What's Next' document that should have been supplied with your contract covers the requirement of a new smart meter and our customer service team covers it with all our customers, so we're sorry to hear you missed this detail. We have no doubt though once your system is up and running that you will be thrilled with your new solar powered lifestyle! Show additional information

Installation a breeze

Installers arrived on time and was trouble free ( apart from the CT which they had to install at a later date). Very happy with the level of workmanship. I would recommend this company to others.

Supplier Reply

Thanks Carl! We are very glad to hear that our level of workmanship met your expectations, and thanks for the recommendation. Enjoy your new solar powered lifestyle! Show additional information

Very happy.

Really happy with the service and product from SAE. From the first appointment their Salesman John was very knowledgeable and pointed us in the right direction with the best value for money system. Being a townhouse ours was a bit of a complicated install with panels on 5 different roof areas. The install team was on time, courteous and tidy. The office team kept us in the loop at all times and flawlessly obtained approvals and organised our power provider to hook up the necessary meters. can highly recommend the team at SAE.

Supplier Reply

That's great news Ian and thanks for taking the time to leave your review. We are pleased to hear that you were happy with our service and that our install team did a great job with your complicated install. We'll be sure to pass on your feedback to John and our team, they'll be happy to hear it. Welcome to the solar powered community! Show additional information

Professional and friendly service!

We were really happy with the quoting stage and how everything was outlined in the email to map out what to expect and what we needed to do. It clearly explained timeframes so we were never in the dark during the process.

The installation was also a good experience, the people were friendly and left no mess behind whatsoever.

The customer service team were great to call us regularly to keep us informed about our grid application, and loved the personal touch the day after to confirm we were happy with everything.

Supplier Reply

Thanks for the fantastic review Sally! We are so pleased to hear that your solar journey with SAE was a smooth one from start to finish. If we can be of any further help in the future please don't hesitate to get in touch. Meanwhile, enjoy that fantastic new 8kw system and the benefits it brings! Show additional information

Courteous solar installation as scheduled.

A very courteous installation team who cheerfully answered all our questions. They displayed initiative in quickly obtaining another long ladder to safely access our roof. Their work in installing 24 panels was completed on schedule in one day before 3.00 pm. We would happily recommend the company to anyone contemplating a new solar roof

Supplier Reply

Thanks Frank it's great to hear that you were pleased with our teams initiative and efficiency and found them to be courteous! We look forward to helping your family and friends in the future. Enjoy your fantastic new 8kw system! Show additional information

Installation great however poor logistics, time loss & no effort to assist with 7 day payment request

How was the sales/quoting process? The quantity surveyor [salesperson] recommended 14 SVP, however the trades person stated that only 12 could be placed upon the eastern side of the roof & two would only deliver 90% energy if placed upon the other side of the roof. Big mistake by the salesperson.

The next issue is that unknown to me the SVP presumably were being dispatched from Mexico being it appears Just In Time [JIT] logistics as if they had stock at their head office, it would not have taken over a month to arrive. Another loss in revenue on my behalf and at the same time a deposit which was paid 07 May 20 for $1600.00.
How did the installation go? Polite? Tidy? Punctual? Found the trade persons all of what your question asks.

How was the customer service? e.g. did they help organise the grid connection after the install? Yes to preparing the paperwork for the energy provider, however SAE already had on my roof and meter box, previous SVP + Inverter, apart from removal of the old system, everything was ready to go... no changes to the meter box nor the energy provider.
However, under the contract i signed and knowing that payment was to be the day that installation was complete, I did ask for an extension to pay the full amount upon the 01 Jul 20 [seven day later] due to the fact that the bank interest earning would put me out of pocket buy $120.00.
The extension was denied and consequently I paid from one of my accounts, $5950.00 via B Pay and Credit Card payment being $2465.00 + 1.5% for the use of the card payment being an additional $36.98.

Overall I would not recommend SAE in that I believe for the time that I waited upon the SVP from Mexico and that the salesperson made a huge blunder in his calculations, you would expect a seven day ability to pay for the total payment is justifiable with loss of income from misinformation not being advised that the panels were not in Australia during the contractual agreement, a lag time just under two months.

I am hoping that SAE will compensate me for my loss in generated energy and the bungling of the quantity surveying as 'give & take'.

Supplier Reply

Hi Roger, we appreciate your feedback and we apologise for any inconvenience caused by the slight delay during these very different times. Thanks and kindest regards, the SAE team. Show additional information

Fantastic installation

Fantastic installation. With the information l was able to access from your site l was able to compare apples with apples and negotiate a good deal with the local company that l wanted to install my solar system.

Supplier Reply

Hi there David,

Thank you for sharing your feedback. Fantastic that everything was easy and your install went smoothly. We have no doubt you'll be reaping the rewards of your new solar powered lifestyle in no time at all - enjoy!
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Very Prompt Service, Sensational Communicators. Quality installation and Guidance.

System has been fully installed within 2 weeks of deposit. Communication by email and phone providing timelines and answering any further questions has first class. The various teams throughout the install were polite, punctual and very clean whilst maintaining caution whilst working at heights.

Supplier Reply

Thanks for the 5 star review Mark! It's great to hear that you found our service to be first class. Enjoy that fantastic new 9kw system! Show additional information

Efficient, polite and installed before I knew it

The sales team were polite and kept me informed.
Didn't seem to be bothered when I rang again asking another question.
Was lucky that they could fit me in by the end of the week.
The installation team were friendly and professional and the office team did a follow up.
The sales gentleman also told me of prices that I should be looking for

Supplier Reply

Hi Lyn, thank you for taking the time to leave your review. We are so very pleased to hear that you were happy with our service. If we can be of any further help please don't hesitate to contact us. Enjoy, that fantastic new solar system! Show additional information

Not happy with the original installation after some discussion problem was corrected to my satisfaction

1 Excellent. did not liaise with office very well for return calls .May be office staff was at fault.
2 All trade persons were very polite and helpful.
3 All ready had smart meter from old system Other than a bit of lack of communication all was good.

Supplier Reply

Hi Peter, thank you for taking the time to leave your review. Sounds like you were happy with our service overall, so we are pleased to hear that. Apologies for any inconvenience caused with return communications, and thank you for letting us know, we will take it onboard. Enjoy that fantastic new 6.6kw system! Show additional information

Supplier Reply

Thanks for taking the time to post your rating Karen. Enjoy your fantastic new solar system! Show additional information

SAE Solar

SAE we quick with quoting and competitive. The installation seemed to go to plan. Later once the system was hooked up to a new meter, I had questions as to what happens with the Tarif 33 which my pool pump only runs off. They were of no help, as were my supplier Origin. I still have no idea how to sort that. Disappointed they didn’t discuss that issue with me before installation and don’t seem interested to help afterwards
Apart from that everything seemed to go smoothly.

Supplier Reply

Hi Jeff, thanks for taking the time to leave your review. We're pleased to hear that the quoting and install process went smoothly for you. I looked into the issue with your Tariff for you and I believe our Energy Consultant Pete has already spoken with you to help clear up this confusion. However, he will be in contact again just in case you have any other questions. Thanks and kind regards the SAE Team. Show additional information

Easy process

I had my solar installed in October 2019. The sales person was very informative and gave me a good range of options from different single invertors to micro invertors along with the panels. He was very good at explaining the difference in quality and the price associated with each system. I ended up opting for a micro inverter system with 32 panels due to my roof structure. The cost for this system and the other options was far better then the other quotes I received.
I was told the panels I wanted had a wait time of 4 weeks and was kept up to date until they arrived. The installation process went well with limited difficulty. The only real issue was fitting panels in as one panel had to be place elsewhere from the original diagram.
Once connected half the system wasn't working which turned out to be a circuit breaker not switched on on the roof. SAE immediately sent someone out to switch it on and this fixed the issue straight away.
I wasn't really told much about the monitoring of the system by the installer except that it would be activated within a few days and I would be able to monitor it through a website which the office workers would inform me how to do and give me a login and password to access.
I was given this after a week and monitoring it is simple.
The only issue I have had since installation has been one panel not working. This occurred on the 20 December and is yet to be fixed. I'm putting the slow fix down to the time of year as SAE explained that they have contacted Enphase to see if there is a remote fix they are able to do.
Overall I'm very happy with the system so far.
The system cost about $10500 and so far the best output has been about 61kWh in a day.

Supplier Reply

Thanks for your review Chris. We value your feedback and are always grateful to hear from our customers. It's good to hear you are happy with your system and we were able to sort out any glitches for you promptly. I can see our technicians are due onsite, apologies for the delay we have worked as quickly as possible to address the issue for you over the xmas break. Thanks again for the feedback and your patience Chris. Show additional information

Very helpful and easy to deal with

Sales and quoting process was the best of all installers I contacted. No pressure, just facts and straight advice.

Installation was hassle free. They were very good with explaining what we needed to know

Customer service post install has been great. A job for grid connection is pending but they have done all they can so far.

Overall very happy with their service.

Supplier Reply

Thanks for the great review Peter. It's fantastic to hear that our team have been able to provide you with a hassle free experience from start to finish, and that you are pleased with our service! Thanks for taking the time to let us know. Welcome to the solar community! Show additional information

An excellent experience dealing with the SAE Group

Seamless process in dealing with these guys, from the initial contact with Mark who explained the best available system for our needs ,through the complete quoting process...

The install by Arthur & Drew yesterday ( 03/06/2020 ) was excellent ,and once completed ,Arthur gave me a complete rundown on how to read the data coming from the inverter using either my phone or my home computer ....

Daryelle in the office is a great front person for SAE as well ,and she kept us informed about install timing, and any relevant forms that needed following up to speed the process ...

Would recommend this company to anyone looking having a Solar System installed, as we were complete novices when we made contact with them initially and have nothing but praise for how they go about their business..

Peter & Robyn

Supplier Reply

Wow, thank you so much for the fantastic review Peter & Robyn! It's great to hear that SAE has been able to make your solar journey a seamless one. Buying solar for your home can be a steep learning curve, and we aim to make our customers journey as smooth as possible. We really appreciate you taking the time to provide your feedback, and we'll be sure to let the team know that they've done us proud! We have no doubt you are now enjoying that fantastic new solar system, and the benefits it brings! Show additional information

Great Job

Thank you, easy process very friendly and explained everything we needed to know.

And thanks to the guys that installed the system look great!!! Left no mess and very friendly.

All paper work was sent away as soon as instillation was complete .

Thanks Again!

Supplier Reply

Our pleasure Barry! It's great to hear that our team was able to make your solar journey an easy process for you. We'll be sure to let the install guys know that you are happy with their work. Welcome to the solar community! Show additional information

Friendly and easy to deal with.

Thanks to Pete! super easy process very friendly and explained everything we needed to know.

And thanks to the guys that installed the system look great!!! Left no mess and very friendly.

All paper work was sent away as soon as instillation was complete just as said.

Thanks Again!

Supplier Reply

Hi Steve, that's great news! Thanks for taking the time to leave your review. It's great to hear that our team has made buying solar a pleasant, and easy experience for you. We'll be sure to pass on your thanks to Pete, and our install team in particular. Enjoy your new solar powered lifestyle! Show additional information

Overall good to deal with but disappointed in installation delay

Sales person was very helpful.
They organised pre-installation inspection.
From the time I paid the deposit until the system was installed took 12 weeks, I think I got lost in their system, so had to follow up as to when the installation was happening.
Installers complete install in a day, informative and polite

Supplier Reply

Hi David, thank you for leaving your review. We are glad to hear that you found our team to be helpful, and informative, and we are very grateful for your patience in this unprecedented time. We apologise for the delay but we have no doubt you are now reaping the benefits of that fantastic new solar system! Show additional information

Great advice and installers were fantastic

Everything went really well from first phone call to installation, the two young guys that installed were very polite and efficient, they clearly knew what they were doing and offered support if needed after installation.

Supplier Reply

That's great news Tammy. We are really pleased to hear that our team have looked after you so well. Thank you for taking the time to post your review and enjoy that fantastic new solar system! Show additional information

Very satisfied

We had a number of questions and changes requested to quotes which were all dealt with professionally and were happy to provide the help that we needed. The installation went smoothly, and the follow up service has been very helpful.

Supplier Reply

Hi Robert, thank you for taking the time to leave your kind review. We are very pleased to hear that our team were able to provide you with professional and helpful service. If we can continue to be of help to you or your family and friends in the future please don't hesitate to contact us. Welcome to the solar powered community, enjoy! Show additional information

Great company!!

The sales guy Matt was no none sense and knew his systems to the install and the office staff that made sure I knew what to do every step of the way!

Supplier Reply

Hey Andy,

Thanks for taking the time to share your feedback. So pleased to know that you had a great experience and everything ran smoothly for you. We will be sure to pass your feedback onto Matt and the admin members that all played a part in your install. No doubt you'll be seeing the amazing benefits of your new solar powered lifestyle in no time at all - enjoy!
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Great Installer

Great product product, installation and customer service. Would recommend this company for solar installation.

Supplier Reply

Great to hear from you Rico, thanks so much for the review. We look forward to helping your friends and family - don't forget to let them know to mention your name and we'll send you a gift card in the mail! Enjoy that great 6.6kw system. Show additional information

Great installation

Fantastic installer who was very thorough and answered any questions we had.

Supplier Reply

Hi Brad,

Thank you for sharing your feedback. We are so pleased that everything went smoothly and you're happy with your new system. No doubt you'll be seeing the amazing benefits in no time at all - enjoy!
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So easily done

Understood our needs and only supplier who adapted the quote to our specific site needs.
In the end the price for the higher quality components was very competitive.
Great installation team on the day as well.

Supplier Reply

Hi Mark, it's fantastic to hear that you are happy with the way we tailor our proposals to suit our customers needs. We have no doubt that your quality 6.6kw system will be meeting your families needs for years to come. Enjoy! Show additional information

great customer engagement!

Sales rep gave me great confidence in the system to be installed with warranty and quality. He was expert in his assessment of my system requirements and was able to foresee detailed issues with meter box and circuit breaker rearrangement. Installation was to be the middle of March but has slipped due to covid 19 issues. While I can appreciate there may be possibly long delays of install now a phone call or email from the company would be reassuring to keep my confidence in the company I have engaged.

Supplier Reply

Hi Rob,

Thank you for taking the time to share your feedback. We do apologise for any delays that have occurred as a result of COVID-19. I can see in our notes that our admin team did try to contact you by phone but unfortunately didn't reach you, however - I do sincerely apologise for any lack of communication throughout this time on our behalf and will be sure to bring this to the attention of the appropriate team and manager. We have no doubt that you will be reaping the rewards of your new solar powered home once install is complete. Thanks again for your review Rob.
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Very happy, thanks SAE team!

I was very happy with the sales process, SAE were happy to send someone on-site to assess (I am in Country NSW) and Simon was helpful and knowledgeable.

I was also happy that SAE listened to my specific requirements and didn't just sell me something cookie-cutter. The folks in the office were friendly and proactive in updates on order progress and scheduling.

Install was over two days with two guys on-site. Really happy with the result and the guys were friendly, punctual and extremely knowledgeable of the products being installed. The end result is amazing, the system looks great on the roof and Enphase board is neat and tidy in the garage.

All in all, was a very positive experience and I would highly recommend SAE.

Supplier Reply

Hi Matt,

Thank you for your glowing review! We are so pleased that you're happy with everything and had a great experience using SAE Group. We will be sure to pass your kind words onto Simon and the rest of the team that all played a role in your installation. No doubt you'll be seeing the amazing benefits from your new solar powered lifestyle in no time at all - enjoy!
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All good so far!!

Sales process was excellent. Hasn’t been installed yet but have been in constant contact with this group

Supplier Reply

Hi Greg, we are really happy to hear that you are pleased with our sales process. We have no doubt you will be as pleased with your fantastic 6.6kw system when it's up and running! Thanks for taking the time to leave your review. Show additional information

Best all rounder

Was the best value for money. Installation was fast and efficient dispite poor weather conditions slowing the job. 5 Stars! :D

Supplier Reply

Thanks for the 5 stars Morgan! Fantastic to hear that you were happy with the value and install of that great 9kw system. We trust it's coming in really handy in this current climate. Thanks again Morgan. Show additional information

Faultless service would definitely recommend

Could not recommend these guys enough. Great quote from a really knowledgeable sales person, expertly installed by a team of three.

Weather postponed the initial install half way through but they came back a week later and finished the job, leaving everything really tidy in between.

Explained everything after the install and set up solar web accounts and walked me through the app.

Fantastic all around.

Supplier Reply

HI Kingsley, thank you for taking the time to leave your review. We are really pleased to hear that everything went smoothly for you, apart from the weather! No doubt your new 6.6kw system is pumping out the power for you and you are reaping those rewards. Enjoy! Show additional information

Tidy job with no issues and everything is working fine

Tidy job with no issues and everything is working fine

Supplier Reply

Hey Richard,

Thank you kindly for your review. We are thrilled that everything went smoothly and you're happy with your new system - we have no doubt that you'll be seeing the amazing benefits from your solar powered lifestyle in no time at all! Enjoy.
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I have yet to have this system installed yet, however I went with SAE group, as I found them easy to deal with, had good reviews and were competitively priced for high end system.

Supplier Reply

Hi Nick,

Thank you for your review - can see you have had your solar installed and connected to Grid. Thank you for your patience and understanding through this lengthy process. Please don't hesitate to contact us if you have any more questions about your solar. Thanks again Nick!
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Professional company

SAE provided a very professional service starting with the quote, communication and installation. Unfortunately, there was a 3 month delay for installation however, when the team turned up they looked and behaved professionally. There were no issues at all with SAE and we would highly recommend this company.

Supplier Reply

Hi Michelle,

Thank you kindly for taking the time to share your feedback. Thank you for your patience throughout your solar journey and the waiting period on stock to arrive from suppliers. We are so pleased to read that everything went smoothly and you're happy with the finished result. No doubt you'll be seeing the amazing benefits solar will be bringing you and your home in no time at all? Thanks again Michelle.
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Informative sales person. Was readily available and was able to answer any questions I had. Provided plenty of options and spelled out the pros and cons of each. The installers where professional and had the installation completed in a timely manner. Have called SAE after installation and they were more than helpful in assisting and providing literature in relation to my query. Would highly recommend.

Supplier Reply

Hi Tyron,
What an amazing review and thank you for taking the time to explain your experience with us. We are always happy to answer the questions because we believe in educating our customers and in turn so you may spread the word about the benefits of solar. We also would love to hear that you will recommend SAE Group to family and friends! thank you again from all the SAE team!
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Value for money

Quoting process, installation and quality of inverter and panels were fantastic. The only disappointment was when my scheduled installation was cancelled the morning it was supposed to come done. I’ve had organised time off work and it has caused an inconvenience to me as I’ve had to take another day off work for the rescheduled date. When I asked if they would offer any compensation for the inconvenience caused such as a discount as a form of goodwill, my request was declined. Instead they offered a $50 gift voucher which I didn’t accept as I find that quite insulting.

Supplier Reply

Hi Alice,

Thanks kindly for taking the time to share your experience and feedback. We do apologise for the delay in install which occurred as a result of rain. Unfortunately the weather is out of our control and we will not risk the wellbeing of employee safety as I am sure you can appreciate. We are however pleased that you're happy with your new solar system and have no doubt at all that you'll be reaping the rewards very soon - enjoy!
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Great product and service

Quoting was very thorough and accurate, providing multiple system options during the process. Early contact with office was a bit hit and miss, but after that, customer service and backup from local sales staff was excellent. Installation had a minor hiccup or two, but all completed very accurately and neatly on the one day. System is currently producing significantly better than forecast, which is a nice bonus.

Supplier Reply

Hi Peter, it's good to hear where we hit the mark with our service and where we can improve, we appreciate you taking the time to leave your feedback. We are extremely pleased to hear that your new 6.6kw system is pumping out the power for you! Thanks again for your review and choosing to work with SAE Group. We have no doubt you are enjoying your new solar powered lifestyle! Show additional information

Fantastic company to deal with, can't recommend them highly enough.

Have not had any issues, the initial on-site assessment was professional, initial design very good. We asked for a larger system, rather than just upgrading to 6.6Kw and whether pricing could be improved. Everything was done well and truly to our satisfaction. We now have a total of 8.1Kw via two inverters.

The panel installation was faultless. The team obviously all knew their roles during the installation, were extremely professional, polite and courteous. The finished job was extremely neat, and the guys left the house clean and tidy without any mess or leftover material. They even replaced a broken tile (which we knew about) in a part of the roof away from the installation area.

While we had an existing grid connecion for the old system, they did arrange a new connection offer for the new system, which was arranged prior to installation and re-confirmed afterwards. CCEW certificate has also been supplied for the system upgrade.

Great company to deal with.

Supplier Reply

Hi Alastair,

Thank you for sharing your feedback! We are so pleased that you had a smooth end-to-end journey with us as this is something we truly pride ourselves on delivering!

We have no doubt that you'll be enjoying your new solar system in no time at all and will be reaping the rewards for years to come.

Thanks again for your review and choosing to work with SAE Group!
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Great Price, Great Job

The presales work from Codey in answering all my questions and quickly turning around several quotes as I firmed up my specific needs was fantastic. Nothing was too much trouble for him and always returned my calls. Final quote provided a fantastic quote for a 10.5kw tier 1 system.

Installation crew headed by Mitch were fantastic and did a very professional job, turning a 2 day quoted job into 1. (5 crew turned up on installation day). Again answered all my questions on the day with a smile, comprehensive handover and left everything neat and tidy.

Grid connection request efficiently submitted by SAE and now awaiting meter upgrade from Origin.

A very easy, painless process from start to finish. Very comfortable with SAE as a large company that warrants everything that it installs.

Supplier Reply

Hi Michael, thank you for your review! We'll be sure to let Codey and Mitch and his team know that you were impressed with their professionalism. We are really happy to hear that your experience with SAE was an easy and painless process form start to finish and we have no doubt you are now enjoying the benefits of that fantastic 10kw system! Thanks again Michael. Show additional information

Just so easy

My experience with SAE from the beginning to the end was just so easy. From the first contact with Daniel the sales person to the end product.
Daniel was most obliging, knowledgeable and extremely helpful. Compared to other companies who didn't take the time to come out and see the house, which is heritage listed, he did. He gave me good advice I think and didn't try to sell me more than I needed but helped me achieve the best outcome for my home.

The quote was higher than others that I received but I think you get what you pay for. Because I had a small area to place the panels I bought the best I could afford and am happy I did.
The office staff kept me informed and up to date with what was happening re the installation process. Always helpful over the phone and online.
The installation crew led by Tye were polite, friendly, efficient and worked all day to finish the installation. I think they struck a few problems with the house being 100 years old but they worked it out quickly and efficiently and OMG they cleaned up after themselves!!!
At the end of the day they helped me download an app for checking how my panels were working and made sure I understood the process of turning the system on and off.
I could not be happier with the whole process with SAE and would thoroughly recommend them.
Thank you SAE for making it easy!!!

Supplier Reply

Thanks for the glowing review Gail! It's fantastic to hear that our team is smashing it out of the ballpark with their service and professionalism. We're very glad that Daniel, Kye and our install team took great care with your heritage listed house. How fantastic that you've future proofed your 100 year old home. Enjoy your new solar powered lifestyle! Show additional information

Good quality, professional installation, good value

SAE’s response was prompt following our enquiry and the quote was competitive.
Following our acceptance of his quote, SAE’s customer service was excellent, with frequent calls, email and confirmation sms and following approval prompt offers of installation dates were made available.
The installation team arrived on site as arranged and carried out the installation in a neat and workmanlike manner and kept us involved during the whole process. On completion they set up the wifi monitoring and showed us the system operations.
On the following day we were provided with the installation certificate and a prefilled grid connection form for us to sign and forward to Origin.
Overall a very pleasant and professional process

Supplier Reply

Hi Andrew, thanks for taking the time to leave us your review. We're very pleased to hear that our team were able to deliver the level of professionalism we aim to provide from your first point of contact and beyond. We have no doubt you'll be enjoying the benefits of your new solar system now and well into the future, if we can be of any further help to you or family and friends please don't hesitate to contact us! Show additional information

High quaility product, well priced, average installation

15kw SMA inverter (with 10yr warranty) with 13kw of Sunpower panels (25yr warranty) ready for future expansion. Product quailty seems very good, although not yet functional. Price was good and we went with SAE given their 10yr installation warranty. Installation quaility was poor boardering on dangerous. SAE have been good arranging for another (differrent) installer to come back and fix the issue (next week). I don't blame SAE as you can't keep an eye on everyone and they trusted this person to do a good job. I'm sure I'll be happy with it once it's up and running.

Supplier Reply

Hi Ian, thank you for taking the time to share your review and bring this to our attention. We appreciate your feedback and apologise that your installation didn’t meet your expectations.o We have checked your account and can see that we have someone scheduled in to visit your property and finalise the installation within the next week – we appreciate your understanding, co-operation and patience with this process. We have no doubt that you’ll be reaping the rewards of your new solar powered lifestyle in no time at all. Should you ever need any assistance with your system, please do give us a call and one of the team will be more than happy to help out! Thanks again for sharing your feedback Ian. Show additional information

Professional sales and installation process

I had done months of research prior to getting our solar system so I knew what I was after in a Solar company. Of the 3 companies who came out, Roy was the only one who got up on the roof and measured up. I knew this was a good sign. The other companies just overlayed images of panels onto our roof using Nearmaps. The other companies sent salespeople who were not electricians. From accepting the offer to installation was 2 months, but it took Energex an entire month to approve the connection (it was over new year, so not unexpected). Installation went smoothly, the crew were punctual and Hamish and his offsider worked their guts out for over 10 hours on a stinkin' hot day. Hamish was very helpful and knowledgeable and answered all my questions. I was set up with monitoring and got the Fronius app up and running on my phone. I received a notice from Energex whilst the guys were still on site that they had been notified about the new connection, so I was able to kick off the process to get the meter upgraded. I appreciated how quickly this was done, because after 2 months I was itching to get up and running. Still waiting for the Nearmaps plane to do another run over my house so I can enjoy the new panel porn but as far as I can tell, the install looks great. Only thing I would suggest to improve would be the "What's Next" document provided when we signed up - step 2 advised requesting a smart meter when you receive a grid connection approval - when I called AGL about this they refused to even talk to me until I had panels on the roof and had an EWR number. Maybe that document is more specific to other states? Overall I'm happy with the product and install and wouldn't hesitate to recommend SAE to anyone in Brisbane.

Supplier Reply

Wow thanks for the great review Jason. We're very glad to hear that our team did a really thorough job and you are happy with your new system. Thanks for the feedback on our 'What's Next' document, we are actually updating this document as we speak so thanks so much. Really hope you get those new images soon ????! Show additional information

Looks great, perfoms great

From start to finish
Asked for a quote at about 2pm , got a site diagram with pannel placment overlayed on a satellite photo of my house with a complete cost quote by 4 pm.
set a date for site inspection to make sure the pannels would fit and there were no other unknown issue with the roof.
inspection came and was all good
payed the deposit
was called to set an installation date
3 -4 weeks later on an agreed date everything was installed by a great bunch of blokes. installation was 1 day . started at 8am it rained for about 3 hours and the system was still on the roof and being tested by 330 pm the same day.
day after form sent to send to energy supplier 90% filled out to make it super easy for me

Supplier Reply

Thanks for the great review Tim! It's fantastic to hear that you were impressed with our service from end to end. Now it's time to sit back and enjoy the benefits of your new solar lifestyle. Enjoy! Show additional information
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