SAE Group Pty Ltd Reviews

Based on 677 ratings Aus Ranking

  • 5 star 134
  • 4 star 427
  • 3 star 96
  • 2 star 15
  • 1 star 5

Average Customer Review

  • Value
    4.20
  • System Quality
    4.27
  • Customer Service
    4.22
  • Installation
    4.45

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About SAE Group Pty Ltd, Solar Installers

SAE Group Pty Ltd
Platinum Partner
SAE Group Pty Ltd is a SolarQuotes Client (what does this mean?)

SAE Group are on a mission to switch Australia to solar, one rooftop at a time.

 

We are passionate about solar because we genuinely believe it’s the better way to power the way we live, work and play.

 

A wholly owned and operated Australian company, SAE Group are:

  • Accredited Master Electricians
  • Clean Energy Council Approved Retailer
  • ISO accredited AS/NZ4801 and ISO 9001 for safety and quality

We are committed to raising the bar when it comes to standards in the solar industry.

 

SAE Group offer tailored solar solutions designed specifically to match the energy needs of each customer. Our senior energy consultants conduct a thorough energy assessment and onsite measure and quote and provide each customer with a comprehensive proposal ensuring there are no hidden charges or surprise costs later.

 

We deliver a solid end to end experience from enquiry, to installation and beyond. We are with you every step of the way.

 

  Brisbane Office: 2/8 St Jude Court, Browns Plains, QLD 4118 

  Sunshine Coast Office: 12/43-45 Claude Boyde Pde, Bells Creek 4551

 

SAE Group Pty Ltd Solar Reviews

to a job well done

SAE arrived on time, installation looks great, the team stayed back to make sure the system was running as it should, received a thorough rundown on the system and what to look for. would recommend SAE to all who are considering installing a solar system. Show additional information

Fantastic installer

Sales and quoting was second to none, they were able to match a competitive price from a metro based company. The installers were very professional and knew exactly what they were doing. I know a number of people that have used SAE recently and I have heard nothing but good comments about them. Show additional information

I Got What I Paid For. (in a positive way)

Craig Brown, (the sales rep) was punctual, factual and charismatic. I mentioned to him that I wasn't interested in a low quality system. I mentioned a few high quality brands that I was familiar with. He smiled and pointed to his shirt logo (Sunpower). He also informed me that while SMA were a good inverter, they are now made in China and quality has slipped a little. He recommended Fronius as they are still made in Austria.

The install team were definitely professionals and it was obvious they had installed a lot of solar power systems. A minor hiccup at the start - they required a scissor lift to access the roof (the height of my roof is taller than most due to 9ft ceilings and a flat roof with a parapet around the edge). The start of the install was delayed for approximately 1 hour until the scissor lift was delivered. I did not see this as a major issue. Once the install commenced, it was clear to see that each team member knew their place and exactly what to do. Unfortunately, it was not possible to install the inverter in the garage as I had hoped as the frame of the house prevented any access through the wall cavity (that's how houses are designed - no thought for future expansion). The inverter had to be mounted on the external wall next to the meter box as this was the only solution possible. I will now have to install a cover of sorts to protect it from the harsh UV rays and other elements.

I was not present on the last day of the install so I did not receive a full handover (certainly not SAE Group's fault). I am still working with SAE Group to set up a few more details for my Fronius account.

I have had my electricity supplier install a new meter and am now on a fair solar plan.

Overall, I am happy with the entire process and have no major criticisms.
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Great Company

John came to our home & explained everything to us, answered every question we asked. The follow up when we accepted the quote was awesome, keeping us informed at all times. The installation when without a hitch. The installers were punctual, tidy & polite. Showed me how to read the inverter & the phone app. Show additional information
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From the start SAE have been informative, supportive and highly professional. They are a team and this is obvious from the sales team to the qualified installers. The latter were a pleasure to have on site Show additional information

All round good service.

SAE had done previous solar panels for me so I knew they were trustworthy with a good product. The installation was organised when I wanted it and the installers did a fine job, very friendly, left the area very clean. The office arranged for the Array to be updated on my Enlighten app. so I can see how the panels are operating. The whole operation from the salesman quoting to paying the final account was very professional and I would certainly recommend SAE to anyone wanting solar. Show additional information
Long delay (19 business days) to get smart meter installed. Show additional information
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Excellent solar installation experience

Sales/quoting process was fast and efficient. So fast in fact that I wondered if I might have been pushed into something I wasn't totally happy with. But I quickly came to the view that all was ok when I went over the paperwork.

The installers were punctual, polite and efficient. The only criticism would be that they had to shut down the power for longer than they indicated. But I understand there were some issues with the wiring in the power box so they clearly advised the reason for the delay.

I cannot fault the customer service. Installer explained the online monitoring system; the customer support person who phoned post installation was excellent and answered all my questions. Well done SAE.
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Two friends have signed up for 6.6kw systems as well with SAE. Sales person was really good, knows his job. To get in touch to find out the installation date was very difficult.
Installation due tomorrow.

Supplier Reply

Hi Michael, thank you for leaving a review. First we would like to apologise for the poor communication with installation date. On a positive note, great to see both you and your friends will soon/are now enjoying the benefits of solar with high quality system, and will pass on the great feedback to your consultant. Show additional information

Great company to deal with

Whole process from initial contact to the installation was seamless. Done on time and as per first discussion. Show additional information
All sales persons, area Manager, State Manager and staff organising solar system installation from the SAE group have been fantastic. I have found dealing with The SAE Group has been a very informative and positive experience. A very professionally run company that I will have no problems promoting to family and friends in the future. Show additional information

Solar Panel install

John was an excellent sales person who took time to address all our questions. He was made aware of our need to have the installation made in a time frame and it all happened to plan.
Dean and Jarad made the installation of panels and inverter look easy. They were neat and tidy. Great work.
Emily and the service staff fully explained procedures and time frame efficiently.
Very happy with the whole exercise.
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Ducted air conditioning, Solar panels and Heat pump.

Sales and quote was good.
Installation was excellent
Customer service was excellent
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Great product and no fuss installation

The SAE salesman was easy to talk with and discussed all appropriate options & recommendations.
The installation techs were on time and conducted them selves in a very professional and friendly manner.
All admin staff were very helpful and always in contact throughout the process
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Very happy with the installation - SAE also installed ducted aircon before this. Show additional information

Great Service & Installation!

My experience has been very good & professional dealing with SAE Group from Craig the salesman to Dean & his offsiders with the installation. Everything went smoothly as expected, I have not been connected to the grid as yet but customer service forwarded all correspondence to Energex & our retail supplier. All I have done is called our supplier to verify that they will connect our solar to the grid. Show additional information
I have yet to have this system installed yet, however I went with SAE group, as I found them easy to deal with, had good reviews and were competitively priced for high end system. Show additional information
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No worries or concerns at all,extremely efficient,helpful ,obliging & patient

Everything was perfect from Paul through to Arthur & Drew & everyone I have spoken to in the office ,you are all so helpful & patient. A big thank you to everyone ,you could not have made it easier or simpler for us. Donny & Karyn Mccarron Show additional information
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Informative sales person. Was readily available and was able to answer any questions I had. Provided plenty of options and spelled out the pros and cons of each. The installers where professional and had the installation completed in a timely manner. Have called SAE after installation and they were more than helpful in assisting and providing literature in relation to my query. Would highly recommend. Show additional information

Delivered what was promised

Excellent quoting process, excellent installation and excellent customer service. Happy to recommend SAE. Show additional information

Supplier Reply

Hi Jamie, thank you for leaving a positive review! Show additional information
The installers were very friendly and finished in under 6 hours. Once completed they ran me through how i can view my usage. Very happy with my experience. Show additional information

Excellent company to deal with.

Sales process was very informative and did not feel any pressure at all. All our questions were answered.

Installation went smoothly and they were on time,very polite.

Customer service has been great so far
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Installed without any issues

I found all staff very friendly and knowledgeable. Would recommend SAE Group to anyone considering installing or upgrading their solar system. Show additional information
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SAE were a close second on price for a standard 5kw output system, of the four separate independent quotes we requested. SAE were the most innovative and helpful through a trade knowledgeable representative and backed it up with excellent follow through, instillation (a dream team - neat, tidy, proficient) and completion. Whilst a somewhat larger organization, they performed like a well oiled machine, and provided what feels like real customer service.

Supplier Reply

Hi, thank you for leaving SAE Group such a great review. We are delighted that you picked up on our strong solar knowledge and that you felt well looked after throughout your switch to solar. If you ever have any questions then we're always here to help. We hope you enjoy your solar. Show additional information
SAE Group were prompt and reliable in setting up the time and installation of the solar system. The installers were able to overcome a few problems they encountered along the way. They were professional and courteous at all times.

Supplier Reply

Hi Rudy, thank you for your great review. We're delighted you had a good experience, and will pass this on to the installers team too. Hope you're enjoying your solar! Show additional information
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Very professional, patient, helpful & pleasant installation experience

The sales/quoting process done by Damien was very thorough, open, informative, professional and patient.

The installers led by Leon were all polite, enthusiastic, professional, Tidy - they cleaned up everything behind themselves and carried on their work with minimal fuss or disruption to us. Leon was especially patient and helpful in answering all our many questions about the installation and system, we were impressed and felt that we could trust this company.
Customer service was also polite, professional and friendly, even when they were keen to get me to submit the appropriate documents immediately after the smart meter installation I never felt that they were pushy.
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Friendly and efficient company.

Quoting was very informative and easy to understand. The installation was quick, tradesmen were very friendly. Customer service took care of of everything. We didn’t have to do a thing all was organised for us.

Supplier Reply

Hi Rae! So pleased to read that you had a great experience using SAE Group as your solar partner. We aim to provide a fantastic, end-to-end experience, so it's always great knowing we have infact done that! We do hope you're enjoying your new solar powered lifestyle and all of the benefits it brings you! Thanks again Rae. Show additional information
They provide good price, good system and good service

Supplier Reply

Hi there Jessica, thank you kindly for taking the time to provide your feedback. We are so pleased that your experience with us was positive and have no doubt that you're enjoying all of the benefits that solar has to offer already! Thanks again and kindest regards from all of the team at SAE Group Show additional information

Supplier Reply

Hi Bramwell - thank you for your review. It's always great hearing from satisifed customers. We do hope you're reaping the rewards from your new, solar powered lifestyle! Thanks again. Show additional information
Good follow up, and help with minor problem.

Supplier Reply

Thanks for your great review Doreen. We are so pleased that you had a great experience using SAE as your solar partner. We hope you're loving your new solar powered lifestyle and the benefits it brings you! Kindest regards, all of the team at SAE! Show additional information

Great crew on installation very informative

Great service. Paul was very informative, the installers were fantastic. Would recommend this company to anyone.

Supplier Reply

Hi Michael. Thanks heaps for your review. Great to read that you had a positive end-to-end experience with us as this is something we pride ourselves on delivering. We will ensure that your feedback is passed onto Paul and your install team - positive reviews are always warmly welcomed! Thanks again Michael. Show additional information

Supplier Reply

Thank you for your review and for choosing SAE Group as your solar partner. We are so pleased that you had a great experience and have no doubt you're reaping the rewards of your new solar powered lifestyle! Show additional information

System dramatically underproducing

My system was installed approximately 18 months ago that was done professionally. Unfortunately that is only positive experience I have had with SAE. About 6 months ago I noticed my system was showing a much lower output than when it was first installed. I phoned SAE they were very reluctant to attend my property saying their records indicated it was OK. I eventually agreed to pay $340 for a service call out, when the technicians did attend my house they agreed there was a problem and my system was underproducing by about 40% but didn’t know why. After phone call after phone call from me ( never getting called back when I was told I would), and different technicians attending my house all confirming my system is badly underproducing, 6 months later I am no near a solution, and again not getting any returned calls, emails, visits etc, I am seriously regretting my choice of solar installer and am now having to look at other options open to me to force this company into supply me with a fully functioning system I have paid for. Show additional information

Supplier Reply

Hi Sue - thanks for taking the time to post your review. We hope you're enjoying the benefits of your new solar powered lifestyle! Kindest regards from all of us here at SAE Group Show additional information

SAE are amazing

The sales & quoting process was a breeze. The sales reps were very punctual and knowledgeable in the products and services they offer and how they compare to their competition. I chose SAE because they recently completed the big solar system near the Oxenford motorway exit for Transport & Main Roads.

The installation has been an absolute breeze - SAE Group use high quality products and employ professional tradesman to carry out their work. I spoke to both Jack and Mitch at the two stages of my construction where they were more than happy to explain what they were doing and were more than happy to go above and beyond.

The customer service at SAE Group is significantly better than what I have experienced in the past - all of my questions and queries were answered by people who live and breath solar so I felt like I was being looked after every step of the process.

Supplier Reply

Wow Kristopher - thank you so much for your great feedback! We are thrilled that you had such a positive solar journey with SAE Group as your partner. We will ensure your kind words are passed on to Jack, Mitch and the rest of the team involved with your solar installation - positive feedback is always much appreciated! We do hope that you're loving the benefits of your new solar powered lifestyle. Thanks again Kristopher! Show additional information
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Great teamwork and coordination

Quote was informative and accurate
Installation was coordinated and professional
Customer service was professional all way to end
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Best buying experience ever, seemless process from woo to go.

John from SAE was very professional with his presentation and explained the whole process in great detail. He had good product knowledge and was great at explaining the ins and outs of the whole solar experience.

The installation guys were fantastic. Arrived on time and were neat and tidy with their work and cleaned up after themselves.
After sales customer experience was just as good. The whole experience of this project was a pleasant one from start to finish.

I will have no hesitation in recommending SAE to anyone considering installing solar in the future.
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Excellent service and best price!

Excellent customer service and best price by far for top quality products! Installation guys were fantastic and communication was spot on! Would recommend SAE to everyone wanting to have Solar installed! Thank you SAE! Show additional information
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