SAE Group Pty Ltd Reviews

Based on 901 ratings Aus Ranking

  • 5 star 260
  • 4 star 511
  • 3 star 108
  • 2 star 17
  • 1 star 5

Average Customer Review

  • Value
    4.31
  • System Quality
    4.40
  • Customer Service
    4.33
  • Installation
    4.54

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About SAE Group Pty Ltd, Solar Installers

SAE Group Pty Ltd
Platinum Partner
SAE Group Pty Ltd is a SolarQuotes Client (what does this mean?)
ABN: 34 143 698 864  ABN active since 17 May 2010 | Sae Group Pty Ltd
verified
ACN: 143 698 864  ACN active since 17 May 2010 | Sae Group Pty Ltd
verified
Electrical Contractor's Licenses:   (learn about electrical licenses and buying solar)
NSW: 227562C Sae Group Pty Ltd 
verified

QLD: 72258 Sae Group Pty Ltd 
verified

Reviewers report paying: $2,200 - $10,054 for depending on hardware choice and installation difficulty ( how is this calculated? )

Take the power back!

 

SAE Group are celebrating 10 years in solar and more than 18,000 solar installations since 2010.

 

  • We are Gold Accredited Master Electricians first and foremost
  • We are a Clean Energy Council Approved Retailer
  • We hold ISO accreditations 9001 & AS/NZS 4801 for quality and safety
  • We are here for the long run - from your initial enquiry to installation, servicing and beyond – we are with you the whole way
  • We deliver quality installations and offer a 12 year workmanship warranty
  • Our offer onsite assessments to cover off all aspects of your solar proposal, including any electrical work, so there will be no surprises on the day of installation – and because we are sparkies, we can handle your electrical work as well
  • With offices in Brisbane, Tweed Heads, Coffs Harbour and the Sunshine Coast, we are always just a phone call away 

 

 

 

SAE Group Pty Ltd Solar Reviews

Have been looking into solar for a while

Have been looking into solar for awhile and SAE group made the decision easy. They did not push finance or any other options just gave me straight up practical advice. The install went really well and ended up changing the panel positions slightly to harness the sun a bit better. Fantastic and clean install. Very happy

Supplier Reply

Hi Ben, we are really pleased to hear that you are so happy with your new system and our teams performance. Thanks for taking the time to leave your review. Enjoy your new solar powered lifestyle! Show additional information

Very happy with Installation

At all stages of the process from design to installation SAE were responsive and good to communicate with. The staff were friendly and responsive.

During the design process SAE were responsive to my requests for changes and to my questions and gave be excellent advice.

There were a couple of hiccups in communication around agreed installation dates but when identified SAE addressed this well and installed the system pre Christmas as I had intended. The kept me well informed of progress.

I am very happy with the installed system.

Supplier Reply

Hi Stephen, we really appreciate you taking the time to leave your review. It's great to hear how pleased you are with our service and how happy you are with your fantastic new 10kw system. Enjoy! Show additional information

Amazing system best price

I’ve got my solar system installed by SAE Group Pvt Ltd. They are the best the whole process was very easy in everything from starting salesman through all the queries & questions they answer each question & doubts especially Pete Moran he is so nice,humble & very patient. I would highly recommend SAE Group if anyone wants solar system.

Supplier Reply

Thanks for the fantastic review and recommendation Naveen! We will be sure to pass on your feedback to Pete. We have no doubt you will be enjoying your new 6.6kw solar system and the benefits it brings! Thanks again Naveen. Show additional information

Good install

The local contractor did a great job with the installation of our solar system. A couple of last minute changes to the positioning of some panels resulted in a slightly better estimated performance output. Looking forward to the energy savings and a reduced carbon footprint.

Supplier Reply

Thanks for taking the time to leave your review Martin. We're pleased to hear that you are happy with your recent solar install. Enjoy your new solar powered lifestyle. Show additional information

in progress

just waiting on installation happy to provide further feedback upon completition

Supplier Reply

Thanks Steve, we look forward to reading your review. Meanwhile don't hesitate to contact us if we can be of any further help. Show additional information

Well organised crew

Team were well organised and kept to all their promised schedule dates. System install was straightforward. Options were whittled down quickly during the selection phase.

Supplier Reply

Thanks for taking the time to leave your review Muraliganesh! It's great to hear that you are happy with your experience with SAE. If we can be of any help in the future please don't hesitate to get in touch. Welcome to the solar powered community! Show additional information

Quality system with long warranty and no fuss install

We sought out SAE after other operators came door to door offering various deals. While we paid a bit more for the system they are higher quality components with genuine long product warranties (not just "performance warranty") and given SAE has been around a while so is more reliable - a way for the warranty to be serviced. I noticed in my research how some other operators come and go so a reliable company for the warranty is important. The system was installed without problem and works well. We are much more confident in the quality and longevity of the system and the slight extra cost will be worth it, compared to some of the questionable claims made by other operators trying to sell us cheap systems.

Supplier Reply

Hi Graham, thank you for leaving your review. It's fantastic to hear that you did your research and found that a quality system backed by strong warranties was the better option for you. That is exactly what we aim to provide to all our customers, so we have no doubt you will be enjoying your new 6.6kw system and the benefits it brings your lifestyle, now and well into the future! Show additional information

Great customer engagement!

Sales rep gave me great confidence in the system to be installed with warranty and quality. He was expert in his assessment of my system requirements and was able to foresee detailed issues with meter box and circuit breaker rearrangement. Installation was to be the middle of March but has slipped due to covid 19 issues. While I can appreciate there may be possibly long delays of install now a phone call or email from the company would be reassuring to keep my confidence in the company I have engaged.

Supplier Reply

Hi Rob,

Thank you for taking the time to share your feedback. We do apologise for any delays that have occurred as a result of COVID-19. I can see in our notes that our admin team did try to contact you by phone but unfortunately didn't reach you, however - I do sincerely apologise for any lack of communication throughout this time on our behalf and will be sure to bring this to the attention of the appropriate team and manager. We have no doubt that you will be reaping the rewards of your new solar powered home once install is complete. Thanks again for your review Rob.
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Tidy job with no issues and everything is working fine

Tidy job with no issues and everything is working fine

Supplier Reply

Hey Richard,

Thank you kindly for your review. We are thrilled that everything went smoothly and you're happy with your new system - we have no doubt that you'll be seeing the amazing benefits from your solar powered lifestyle in no time at all! Enjoy.
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We just want someone to fix the issue so we can enjoy the full benefits of our solar system.

Supplier Reply

Hello di di, thank you for your feedback. We are unable to locate you in our customer database, I would like to contact you directly so that we can resolve any issues you may be having as a priority. Could you please call us on 1300 18 20 50, or email service @saegroup.com.au
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Excellent, professional service at every stage

Knowledgeable, helpful, courteous solar representative. Excellent communication during the ordering process. There was an anticipated delay because of their work pressures, but this was readily and quickly resolved to everyone's satisfaction.
Installation teams did a great job given huge wind gusts (2 storey house involved) and difficulty in feeding wires through due to the construction of the house. Managed to achieve all wiring out of site and were professional, friendly and cheerful despite the difficulties encountered.
Suggested change to panel layout providing a better, more balanced look to the house.

System creating maximum output immediately it was connected.

Great result.

Would definitely recommend SAE.

Supplier Reply

We really appreciate you taking the time to leave us such a detailed review Philip and thank you for your recommendation. It sounds like our team have managed to satisfy all of your solar needs in a professional and helpful manner and we are really pleased to hear that your new solar system is doing a great job of pumping out the power for you! Welcome to the solar powered community Philip. Show additional information

Great system, installed professionally

Salesman was great and helped us work out the best system for our house. Have been told a few times that we're buying the best you can buy.

Installation went really well. Small muckup with dates and commitments in Contract, but was resolved very soon after the issue was identified.

Professional and quality install, system is working really well and connection to the grid is underway.

Would certainly recommend SAE as they are a company that has been and will continue to be around for a long time for any service issues and to actually fulfill their workmanship warranty.

I would say slightly higher in price than other companies, but in my opinion worth it because there are legitimate reasons - you know you are getting good quality workmanship and a proper warranty (other cheaper companies likely to fold shortly anyway!).

Supplier Reply

Thanks so much for taking the time to leave a thorough review Josh. We really appreciate you identifying the reasons why you chose SAE to accompany you on your solar journey. It's great to hear that you are happy with your new 13kw system and we have no doubt you will enjoy the many benefits it adds to your lifestyle. Welcome to the solar powered community! Show additional information

Great salesman great service

Best quotes and a man who knows his stuff. Customer service is great with a weekly update on where they are at in every step

Supplier Reply

Thanks so much for the great review Kelli-jo! Fantastic to hear that our team have provided you with such great service. If we can be of any further help in the future please don't hesitate to get in contact. Meanwhile, enjoy your new 15kw system! Show additional information

Good quality job!

I was impressed with the sales person James, and the written proposal he produced. The company's website and online information also looked quite professional. I suspect some other suppliers may have offered a lower quote, but I wanted the job to be properly done and felt confident they would deliver that. Mitch and his team did an excellent installation, including spending some time ensuring the connecting cables were routed through the ceiling of my difficult skillion roof so that they are not visible. They completed all the normal post-installation notifications etc., and I was very satisfied with their work.

Supplier Reply

Thanks for your detailed review Christopher. It's great to receive your feedback about our website and online information. James and Mitch will be really happy to hear that you were impressed with their work, so we'll be sure to pass on your feedback. Welcome to the solar powered community! Show additional information

Very Satisfied with Installation

Was quite hesitant about going ahead with a solar installation. Once I posted an enquiry or two I was harassed day and night by organisations form all over NSW and Queensland. All offered me - they said - the best deal on the market.

Being in a regional area I had a preference for dealing with a local supplier so I could get a quick response to problems if they occurred.

While most would be suppliers based their quotes on a Google maps examination a couple of people actually came to inspect the job. One of these was Mark Horley from SAE Group. He was very thorough in his approach and alone among the quoters climbed onto the roof for a personal inspection. Quote was not the lowest but his service was excellent and he showed a real desire to accommodate our needs.

The installation was conducted on the day promised. The installers were on time, polite and tidy. They communicated well with me during the exercise. They also found and fixed a problem with the Whirlybird on our roof.

All connection matters were handled promptly and without fuss. I received a follow up phone call after installation or check if any issues required attention.

Supplier Reply

Hi Doug, it's great to hear that you are so pleased with Marks commitment to providing you with the best system to accommodate your needs. We'll be sure to pass on your feedback to Mark and the team. Enjoy that fantastic new 6.6kw system! Show additional information

Fantastic company to deal with, can't recommend them highly enough.

Have not had any issues, the initial on-site assessment was professional, initial design very good. We asked for a larger system, rather than just upgrading to 6.6Kw and whether pricing could be improved. Everything was done well and truly to our satisfaction. We now have a total of 8.1Kw via two inverters.

The panel installation was faultless. The team obviously all knew their roles during the installation, were extremely professional, polite and courteous. The finished job was extremely neat, and the guys left the house clean and tidy without any mess or leftover material. They even replaced a broken tile (which we knew about) in a part of the roof away from the installation area.

While we had an existing grid connecion for the old system, they did arrange a new connection offer for the new system, which was arranged prior to installation and re-confirmed afterwards. CCEW certificate has also been supplied for the system upgrade.

Great company to deal with.

Supplier Reply

Hi Alastair,

Thank you for sharing your feedback! We are so pleased that you had a smooth end-to-end journey with us as this is something we truly pride ourselves on delivering!

We have no doubt that you'll be enjoying your new solar system in no time at all and will be reaping the rewards for years to come.

Thanks again for your review and choosing to work with SAE Group!
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Quality Installation

Sales process was good, sales guy easy to talk to and explained everything very well.
Good quality install and they cleaned up and removed all rubbish. Only complaint with install team is they didn't advise that they were a bit late - but they still had the install complete on time. Still really happy with the install guys.
Organised grid connection for me in a timely manner.
Overall highly reccomend these guys.

Supplier Reply

Thanks for taking the time to leave your review Dean, it's great to hear that our teams performance has given you cause to recommend us. We look forward to helping your friends and family in the future. Enjoy that fantastic new 6.6kw system! Show additional information

Fantastic company

Prompt quotes, Knowledgeable installers And great customer service. Made the solar experience simple and easy

Supplier Reply

Thanks for the great review Anna! We are really happy to hear that our teams professionalism has made your solar experience simple and easy. If we can be of any further help in the future please don't hesitate to get in touch. Welcome to the solar powered community! Show additional information

Great service

Great service from quote to installation and commissioning, excellent product. Thank you SAE Group

Supplier Reply

Thank you Julian! We appreciate your feedback and we're really pleased to hear that you are so pleased with our service and products. Enjoy your new solar powered lifestyle! Show additional information

High quaility product, well priced, average installation

15kw SMA inverter (with 10yr warranty) with 13kw of Sunpower panels (25yr warranty) ready for future expansion. Product quailty seems very good, although not yet functional. Price was good and we went with SAE given their 10yr installation warranty. Installation quaility was poor boardering on dangerous. SAE have been good arranging for another (differrent) installer to come back and fix the issue (next week). I don't blame SAE as you can't keep an eye on everyone and they trusted this person to do a good job. I'm sure I'll be happy with it once it's up and running.

Supplier Reply

Hi Ian, thank you for taking the time to share your review and bring this to our attention. We appreciate your feedback and apologise that your installation didn’t meet your expectations.o We have checked your account and can see that we have someone scheduled in to visit your property and finalise the installation within the next week – we appreciate your understanding, co-operation and patience with this process. We have no doubt that you’ll be reaping the rewards of your new solar powered lifestyle in no time at all. Should you ever need any assistance with your system, please do give us a call and one of the team will be more than happy to help out! Thanks again for sharing your feedback Ian. Show additional information

Excellent Company! Highly recommend!

SAE Group were fantastic throughout the whole process. Excellent communication before during and after. Ecellent service by installation crew and after service to get it all up and running. Very professional, polite and friendly. Cannot fault them at all. Highly recommend!

Supplier Reply

What a great review to read Karen, thanks so much! We couldn't be happier to hear that our team have provided you with such excellent service and given you cause to recommend us so highly. If we can be of any further help to you or your friends and family please don't hesitate to get in touch. Enjoy that fantastic new 6.6kw system! Show additional information

First time installation so don't really know what to compare it to

Sales/quoting could have been better, poor communication to the point where I almost gave up. Installers were polite, a little bit late, a few dents in the roofing iron and few screws left out which I replaced later. They sent me a little bit of information and a Web link for me to organise the grid connection myself and I had to chase them up for a final payment receipt but none of this was to stressful.

Supplier Reply

Hello Guy, thank you for your detailed review. We do appreciate your response and we do understand its the little things that make all the difference. It's these things that we strive for. We appreciate your feedback and will be working on the finer points of our customer experience moving forward. Show additional information

Very knowledgeable and helpful team.

From the initial quoting all the way through to the installation, SAE were fantastic to deal with. The team is very knowledgeable and helpful with assessing your needs in a solar system and offer a number of option to suit your requirements. The installation went very smooth and the installation team were very polite and approachable, and gave great tips and advice for the future maintenance of the system. I would highly recommend SAE.

Supplier Reply

Hi Tim, we are thrilled to hear that your solar journey with SAE was fantastic! We aim to provide a smooth journey from end to end so we'll be sure to pass on your feedback to all our teams. Welcome to the solar powered community. Enjoy! Show additional information

A+ service and installation

Very easy to contact, information was precise and no question was too difficult, installation was quick and installers were friendly and professional. Communication before, during and after installation was efficient. Highly recommended installers and the system installed looks fantastic.

Supplier Reply

Hi Renee,

We are thrilled to hear that our team have ‘hit it out of the ballpark’ and given you cause to recommend us so highly! If there is anything we can help you or your friends and family with in the future please don't hesitate to get in contact. No doubt you are now experiencing the many benefits of a solar powered lifestyle. Enjoy!
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So FAR so GOOD

I have signed a contract for supply and installation, however it is yet to be installed.
So far their approach has been prompt and professional - which I can't say for the others.
It is a 6.825KW system using Sunpower P19 Panels and 6KW Fronius Inverter - Not the cheapest .
I trust it all goes as smoothly as it has so far and performs as well as anticipated.
Will keep you informed.
Regards
Peter

Supplier Reply

Thanks for the review Peter, we are very glad to hear you have found our service so far to be prompt and professional. That's a great quality system you have chosen. We have no doubt you'll be happy to have gone with a quality system once those electricity bills start rolling in! Show additional information

Thanks solarquotes for providing the multiple options to choose from & get the best price.

The entire process of choosing the vendor & end to end process was smooth.

Supplier Reply

Thanks so much for taking the time to leave your review Gautam. We are pleased to hear that we were able to provide you with a smooth solar journey from end to end. Enjoy! Show additional information

Excellent service from sales, installation and billing. Highly recommend.

Selected SAE from the rest as Matt answered all my questions clear and concise. The installers were highly professional. The office staff were always friendly and helpful with payment and scheduling. Highly recommend SAE. I could not fault.

Supplier Reply

Thanks for your great review Michelle! We really appreciate your recommendation and we are thrilled to hear that you had a faultless experience with SAE. We'll be sure to pass on your feedback to Matt and the team. Thanks again and we trust you will enjoy that fantastic new 6.6kw system and the benefits it brings! Show additional information

Great Service from SAE

Exceptional service and customer follow up from beginning of the quote from sales representative Peter to after installation. The install team Hemi, Alex and Robert are punctual and tidy throughout the professional install.No rubbish was left for me to clean up and I would not hesitate to recommend the SAE Group.

Supplier Reply

Thanks for your recommendation and the 5 star review Barrie! We'll be sure to let Peter and our install boys know that you found their service to be exceptional, they'll be really pleased to hear that their level of professionalism has been appreciated. Welcome to the solar powered community! Show additional information

Good quote still waiting for installation

All good with the quote. However still waiting for installation now over six weeks. Have been advised waiting on Energex connection approval

Supplier Reply

HI Michael,

Thank you for sharing your review. We're pleased to read that you received your quote promptly. You're bang on - the reason for the slower install falls back onto the grid connect application (which can take up to 60 business days to process!). We do appreciate your patience throughout this journey as we know it can be frustrating waiting. I believe one of the team will be in touch with you soon to touch base and advise on the next steps. Should you need any further assistance with anything else, please do not hesitate to give us a call. Thanks again Michael.
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Would recommend every time! 10/10

Seriously, this entire experience was so easy. All I had to do was decide what type of inverter and panels I wanted. Customer service was fantastic, helped me organise the grid connection after installation and informed me of when to contact my service provider to swap the meter over to a comparable one, which is free of charge.

Supplier Reply

We are extremely happy to hear that your solar journey was made so easy by our teams fantastic customer service. Thank you for taking the time to leave your review Natalie. If we can be of any help in the future please don't hesitate to get in contact. Enjoy that great new 8kw system and the benefits it brings! Show additional information

Absolutely recommended company

From go to whoa, the service we received was excellent!
We would thoroughly recommend SAE group to family and friends for solar system installation.

Supplier Reply

Hi Linda, that's fantastic news! We are thrilled to hear that you will recommend us to your friends and family for our excellent service on your solar journey. We look forward to helping them join you in the solar powered community. Enjoy!???? Show additional information

Fantastic install and Sales person

Great service and genuine guidance on what suited us the best from the sales person Pete. Then the install team headed by Stafan we’re professional and efficient, answered any question we had. They made sure everything was cleaned up after install and didn’t leave any rubbish for us to clean up.

Supplier Reply

Hi Cheryl, thanks for the great review! It's fantastic to hear that our team have provided you with great service and guided you well on your solar journey. If we can be of any further help in the future please don't hesitate to get in touch. Enjoy that great new 10kw system and the benefits it brings to your lifestyle! Show additional information

Very professional from start to finish

SAE Group were very competitive with their quoting and provided excellent customer service throughout. The installation teams, on the first day it rained and could not be completed, were very professional and explained everything they did at the time. They were punctual and tidy throughout and cleaned up afterwards. All relevant paperwork and contact with supplier afterwards was quick and efficient. Overall, we would not hesitate to recommend SAE Group.

Supplier Reply

Thanks for your kind review Robert, we really appreciate you taking the time to let us know that we provided you with excellent customer service and a big thanks for the recommendation also. We look forward to helping your family friends in the future. Welcome to the solar powered community! Show additional information

Solar panel purchase.

Sales person was very good in person.
Staff on phone was lovely to talk to and most helpful.
Deposit paid.
Installation not scheduled until early February.

Supplier Reply

Hi Helen,

Thank you for sharing your review. We are so pleased that everything has been smooth sailing this far and have no doubt that you'll be enjoying your new system soon (bring on Feb!).

Please do let us know if you need any assistance in the meantime or post installation.
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Perfect Experience

The installers were on time, very clean and quick. Tye explained the WiFi set up really well and I feel confident that if there is a problem they will be readily available

Supplier Reply

Hi Tony, thanks for taking the time to leave your review. We are really pleased to hear that you have confidence in our service and our work has met with your approval. Enjoy that fantastic new 6.6kw system! Show additional information

#1 Satisfaction from start to finish

I was referred by a friend, and I can't speak highly enough of my experience with SAE Group, Considering the many companies I researched and spoke with before deciding on this team, they truly have confirmed themselves as professionals and great communicators. Even the workmanship provided when installing the system was impressive.

From the first meeting with SAE Consultant Deveron Broxup, he was punctual, personable, explained in a non-technical language that I could understand and was solid and upfront with his information. He had solutions to my unusual roof design/position too where others before him had failed. Deveron did more than give me a great quote - he was contactable to answer questions, politely reinvigorated my interest when I went quiet and kept in touch throughout the entire process. I knew his support was there if I needed it.

Throughout the process, the team at HQ were brilliant in calling me so I knew what was happening every step of the way. Even when I missed their calls (I'm hard to get sometimes) and always called back or kept me in the loop with text messages and emails. Even payment was a welcome, streamlined process.

As for the advance team, and then the installation team crews - WOW. The advance team were professional, re-explained the steps ahead and walked me through the system. On installation day, electrician Mitch and his installers, Arpi and Caleb, were punctual, professional, tidy workers, worked diligently and were so friendly and respectful. Mitch was also brilliant in helping me download the app, explaining the nuances of the system and how to get the best from the power I was generating from the moment the switch was turned on.

Overall, this was a smooth, professional, streamlined experience. The system looks great on the roof and is happily working away, saving me dollars and concern.

A heartfelt thank you to the whole SAE team. I highly recommend them and will be telling my friends, for sure.

Supplier Reply

Wow, wow, wow! What a great review, thank you so much for taking the team to give us such detailed feedback Vanessa, we really appreciate it and can't wait to let Deveron, Mitch, Arpi, Caleb and the rest of the team know just how pleased you are with their work. We look forward to helping your friends to experience the exact same service in the future, thanks for the recommendation and welcome to the solar powered community! Show additional information

Overall

I highly recommend this company as they have been very helpful in installing my solar system. They have kept me all the way through and given me quality at the same time. As for the guy’s that did the job I could not fault their workmanship. Thanks to all involved. Well done.

Supplier Reply

That's great news Trevor, it's our pleasure! We are really pleased to hear your experience with SAE has given you reason you to recommend us so highly. If we can be of any help in the future please don't hesitate to contact us. Enjoy!

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Great installer.

Easy to understand quote. Excellent installers. Neat job. Punctual and polite. No problems with grid connection.

Supplier Reply

It's great to read your feedback Brett. Sounds like our team have ensured a seamless solar journey for you. Enjoy that fantastic new 10kw system! Show additional information

Smooth installation

The installation was extremely efficiently performed. The electrician who worked on the electricity connection was very helpful and informative. tThe only issue was that the inverter could not talk to my Wi Fi. The electrician explained how this could be overcome with a Wi Fi extender and SAE are sending some one out to assist me with this next Tuesday.

Supplier Reply

Hi Alistair,

Thank you for taking the time to share your feedback. Pleased to read that your experience has been a good one this far. We trust everything will be working perfectly for you once you receive your WiFi extender - please do get in touch should you need any further assistance, otherwise - enjoy the amazing benefits your system will bring you!
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Excellent Product and Customer Service

I dealt with Mark from SAE, he was excellent throughout the process both in terms of communication, flexibility and solution design and costing. Settled on a Fronius 8.2kw inverter with 7.92kw 24xSunpower P330 panels facing on a North (14) and East (10) array. System was installed on August 31st 2020.

I was concerned about the what the fan noise from the Fronius inverter would be like however on one of the days in the first two weeks I got over 41kw generated and the Fronius system was not noisy at all from my point of view (it was working hard that day). I would say at worst case noise level (when the fan kicks in which is not all the time) would be about the same as quiet desk fan on level 1, most of the time it is barely audible even if standing right next to it. So if you are concerned about Fronius fan noise levels - don't be! Caveat is that I placed it on the south side of the house so it is nice and cool which I think is a good idea.

Also I opted for the Fronius smart meter which allows real time monitoring of both production and consumption from both solar panels and grid on a browser and also app for smart phone. It has all the graphs etc. It display actually generate and consumption real time and updates the graph each hour. It will retain updates even if not connected to Wifi and update when reconnected (for some days I think at least, not sure on that).

Importantly, I am happy with my product decision, getting over 41kw on one day in September in Nth NSW is great going, I expect it will push well above that in summer, I seem to be averaging round 30kw per day and out of 21/2 weeks we have had lots of cloud and rain, so overall happy. On a day that it basically rained the entire day I still got 21.5kw in mid September. Getting the 8kw is good as allows solar panels to provide maximum capacity without losing anything compared to a 6kw inverter.

I did a lot of research before this purchase and in summary I think the product is fantastic value for money and I highly recommend SAE, there communication, follow up, flexibility, pricing, service, reliability and workmanship was fantastic all up. Mark was excellent to deal with the and installers were great as well.

Feel confident if you choose SAE as they are a great company to go with, and although there are so many products out there, I am happy with what I chose and also getting 10 year warranty on Fronius inverter and 25 year warranty on a high quality panels is an awesome way to go.

Supplier Reply

Hi Tim, what a great review! Thanks so much for leaving such detailed feedback. It's fantastic to hear exactly how our team and products have performed for you. Looks like your research has paid off! We have no doubt you will continue to get such great benefits from joining the solar powered community, enjoy! Show additional information

Great installation experience.

Prompt quote and installation. I'm so pleased that I went with the team at SAE.

Supplier Reply

That's great news Lynne, thanks for taking the time to leave your review. Welcome to the solar powered community! Show additional information

Quality system and install, good service over the phone

Sales process - salesperson replied when they said they would, and gladly worked through numerous scenarios and alternatives until we were happy.
Installation was delayed due to the QLD/NSW boarder COVID lockdowns but otherwise went smoothly - pre-install to the new home means no visible wiring.
Customer service has been fast and efficient through - cannot fault this aspect.

Supplier Reply

Hi Warren, that's great to hear, thanks so much for leaving your review. We are really happy that our team were able to ensure a smooth as possible solar journey for you during these unprecedented times. Enjoy that fantastic new 13kw system! Show additional information

Installers great and neat. Looks good

Tyson the rep was very thorough, professional and was able to answer all questions asked. He was very knowledgeable. The contact from SAE in between accepting quote and installation was great, we haven’t experienced such service before, thanks. The installation team were very polite, clearly knew what to do and were very neat. Corey the team leader kept us informed through the installation and provided us with good information about the app, he also had us connected before they left (we previously had solar) so we can track our usage this time. Customer service has been thorough. Thank you to the whole team.

Supplier Reply

Hi Karen, thanks for your very thorough review, it's great for us to hear exactly how our team is performing to ensure as smooth a solar journey as possible for our customers. We are really pleased that you have found our service to be professional and thorough and we'll be sure to pass your feedback on to Tyson, Corey and the rest of the team. Enjoy that fantastic 6.6kw system! Show additional information

Very Happy from start to finish

Always able to speak with someone .The guys doing our install were confident and professional. The weather on the day of our install was miserable however the two guys happily powered on with a beautiful installation. Finish is perfect and exactly what we wanted.

Supplier Reply

Hi Peter, that's great news! We are thrilled to hear that our team were able to provide you with "exactly what you wanted" for your recent solar installation. Thanks for taking the time to leave your review and if we can be of any further help please don't hesitate to get in touch. Enjoy! Show additional information

Great Service from start to finished

Sales - fantastic from Codey - he did a package for 3 houses in our street

Customer service - Excellent - from the 1st phone call to the last email

Installer - the day they said they where on time and very polite

best service i have ever had in anything i have done -

highly recommended

Supplier Reply

Wow, thanks for the glowing review David! We are really happy to hear the Codey and our install team have looked after you so well. We'll be sure to let them know they've done a great job and that you are so pleased with their work. Thanks for the recommendation also, we really appreciate it. Enjoy that fantastic new 6kw system! Show additional information

Good honest reliable service

Sales and quotation was spot on
Installation was timely and neat and tidy
Customer service was a little hit and miss by office staff but always friendly and effective.

Supplier Reply

Hi Mark,

Thank you for taking the time to share your feedback. We are so pleased that you're happy with the outcome of your solar journey and have no doubt you'll already be reaping the rewards of your new solar powered lifestyle!

We're disappointed to read that some of the customer service you received was anything short of exceptional - we are always striving to improve our processes and services, so please be assured that we have passed this onto our customer care team for consideration going forward.

Thanks again Mark
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Good Service and Follow Up

Prompt clean and efficient.Informative and friendly. Regular updates on installation process and follow up.

Supplier Reply

Thanks Ian, great to hear that you are pleased with our service. We appreciate you taking the time to leave your review. Welcome to the solar powered community! Show additional information

A trusted guiding hand through the Solar maze.

From the outset the sales team worked well to provide clear, easily understandable and concise information about the huge array of options available in the solar market. They catered to my changing requirements without fuss.

The Admin team then provided timely updates on the progress of the project with a very clear time and date for the installation. And while some might think it strange, they actually arrived on time and on the day promised. Dean and Arthur walked me through the activities for the installation and on completion gave a quick run through on the system and the outputs of the energy monitoring.

In all a very professional approach throughout the project from start to finish and have no hesitation in recommending SAE to any prospective solar buyer.

Supplier Reply

Hi Jeff, thanks so much for the great review! It's wonderful to hear exactly how our team have provided you with professional service from start to finish. We'll be sure to pass on your feedback to all our teams and let them know to keep up the good work. Enjoy that fantastic new 6.6kw system! Show additional information

Recommended, large-scale, long-term player

I went with SAE because the were the longest standing, most reputable supplier of all the options I considered.

My sales rep was honest and reputable but sometimes hard to contact. The office staff are well organised and professional. The installers were good but rushed the end of the job, perhaps because it was XMAS eve. I got them back to tidy things up a little and they returned promptly and without any fuss.

Supplier Reply

Hi Aidan, thanks for the honest review of where we've hit the mark and where we can improve! We're glad we were able to get your system installed over this busy time of year and any issues were resolved quickly and easily. If you ever need any assistance in the future, please do not hesitate to get in touch with us. Thanks again Aidan! Show additional information

Nice people to deal with.

Their rep responded to our request for a quote the same day. Upon acceptance SAE kept us informed of the process and progress of the installation. The installation team were on the ball and again kept us informed when the insall was ready to go. SAE organised all the connection requirements. Install was done on 31 July but we are still waiting on the Smart Meter install and connection to the Grid. SAE have done their bit it is now in the hands of Energy Australia.

Supplier Reply

Thanks so much for the great review Mike! We love to hear how our customers have benefited from a smooth solar journey from end to end. Let's hope your connection is imminent and you start reaping those solar rewards as soon as possible. Enjoy! Show additional information
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