SAE Group Pty Ltd Reviews

Based on 813 ratings Aus Ranking

  • 5 star 213
  • 4 star 479
  • 3 star 101
  • 2 star 15
  • 1 star 5

Average Customer Review

  • Value
    4.28
  • System Quality
    4.37
  • Customer Service
    4.30
  • Installation
    4.52

Show ratings from:

Timeline

The views expressed by reviewers are theirs' alone, and do not necessarily reflect those of Peacock Media Group, which makes no representations as to the accuracy of the reviews. For our full disclaimer and further information, see our Terms of Use and our Review Guidelines.

About SAE Group Pty Ltd, Solar Installers

SAE Group Pty Ltd
Platinum Partner
SAE Group Pty Ltd is a SolarQuotes Client (what does this mean?)
ABN: 34 143 698 864  ABN active since 17 May 2010 | Sae Group Pty Ltd
verified
ACN: 143 698 864  ACN active since 17 May 2010 | Sae Group Pty Ltd
verified
Electrical Contractor's Licenses:   (learn about electrical licenses and buying solar)
NSW: 227562C Sae Group Pty Ltd 
verified

QLD: 72258  Sae Group Pty Ltd 
verified

Reviewers report paying: $4,400 - $11,000 for depending on hardware choice and installation difficulty ( how is this calculated? )

SAE Group are on a mission to switch Australia to solar, one rooftop at a time.

 

We are passionate about solar because we genuinely believe it’s the better way to power the way we live, work and play.

 

A wholly owned and operated Australian company, SAE Group are:

  • Accredited Master Electricians
  • Clean Energy Council Approved Retailer
  • ISO accredited AS/NZ4801 and ISO 9001 for safety and quality

We are committed to raising the bar when it comes to standards in the solar industry.

 

SAE Group offer tailored solar solutions designed specifically to match the energy needs of each customer. Our senior energy consultants conduct a thorough energy assessment and onsite measure and quote and provide each customer with a comprehensive proposal ensuring there are no hidden charges or surprise costs later.

 

We deliver a solid end to end experience from enquiry, to installation and beyond. We are with you every step of the way.

 

  Brisbane Office: 2/8 St Jude Court, Browns Plains, QLD 4118 

  Sunshine Coast Office: 12/43-45 Claude Boyde Pde, Bells Creek 4551

  Coffs Harbour Office: 2/19 Engineering Drive, North Boambee, NSW 2450

 

 

 

SAE Group Pty Ltd Solar Reviews

So easily done

Understood our needs and only supplier who adapted the quote to our specific site needs.
In the end the price for the higher quality components was very competitive.
Great installation team on the day as well.

Supplier Reply

Hi Mark, it's fantastic to hear that you are happy with the way we tailor our proposals to suit our customers needs. We have no doubt that your quality 6.6kw system will be meeting your families needs for years to come. Enjoy! Show additional information

great customer engagement!

Sales rep gave me great confidence in the system to be installed with warranty and quality. He was expert in his assessment of my system requirements and was able to foresee detailed issues with meter box and circuit breaker rearrangement. Installation was to be the middle of March but has slipped due to covid 19 issues. While I can appreciate there may be possibly long delays of install now a phone call or email from the company would be reassuring to keep my confidence in the company I have engaged.

Supplier Reply

Hi Rob,

Thank you for taking the time to share your feedback. We do apologise for any delays that have occurred as a result of COVID-19. I can see in our notes that our admin team did try to contact you by phone but unfortunately didn't reach you, however - I do sincerely apologise for any lack of communication throughout this time on our behalf and will be sure to bring this to the attention of the appropriate team and manager. We have no doubt that you will be reaping the rewards of your new solar powered home once install is complete. Thanks again for your review Rob.
Show additional information

Very happy, thanks SAE team!

I was very happy with the sales process, SAE were happy to send someone on-site to assess (I am in Country NSW) and Simon was helpful and knowledgeable.

I was also happy that SAE listened to my specific requirements and didn't just sell me something cookie-cutter. The folks in the office were friendly and proactive in updates on order progress and scheduling.

Install was over two days with two guys on-site. Really happy with the result and the guys were friendly, punctual and extremely knowledgeable of the products being installed. The end result is amazing, the system looks great on the roof and Enphase board is neat and tidy in the garage.

All in all, was a very positive experience and I would highly recommend SAE.

Supplier Reply

Hi Matt,

Thank you for your glowing review! We are so pleased that you're happy with everything and had a great experience using SAE Group. We will be sure to pass your kind words onto Simon and the rest of the team that all played a role in your installation. No doubt you'll be seeing the amazing benefits from your new solar powered lifestyle in no time at all - enjoy!
Show additional information

All good so far!!

Sales process was excellent. Hasn’t been installed yet but have been in constant contact with this group

Supplier Reply

Hi Greg, we are really happy to hear that you are pleased with our sales process. We have no doubt you will be as pleased with your fantastic 6.6kw system when it's up and running! Thanks for taking the time to leave your review. Show additional information

Best all rounder

Was the best value for money. Installation was fast and efficient dispite poor weather conditions slowing the job. 5 Stars! :D

Supplier Reply

Thanks for the 5 stars Morgan! Fantastic to hear that you were happy with the value and install of that great 9kw system. We trust it's coming in really handy in this current climate. Thanks again Morgan. Show additional information

Faultless service would definitely recommend

Could not recommend these guys enough. Great quote from a really knowledgeable sales person, expertly installed by a team of three.

Weather postponed the initial install half way through but they came back a week later and finished the job, leaving everything really tidy in between.

Explained everything after the install and set up solar web accounts and walked me through the app.

Fantastic all around.

Supplier Reply

HI Kingsley, thank you for taking the time to leave your review. We are really pleased to hear that everything went smoothly for you, apart from the weather! No doubt your new 6.6kw system is pumping out the power for you and you are reaping those rewards. Enjoy! Show additional information

Tidy job with no issues and everything is working fine

Tidy job with no issues and everything is working fine

Supplier Reply

Hey Richard,

Thank you kindly for your review. We are thrilled that everything went smoothly and you're happy with your new system - we have no doubt that you'll be seeing the amazing benefits from your solar powered lifestyle in no time at all! Enjoy.
Show additional information
I have yet to have this system installed yet, however I went with SAE group, as I found them easy to deal with, had good reviews and were competitively priced for high end system.

Supplier Reply

Hi Nick,

Thank you for your review - can see you have had your solar installed and connected to Grid. Thank you for your patience and understanding through this lengthy process. Please don't hesitate to contact us if you have any more questions about your solar. Thanks again Nick!
Show additional information

Professional company

SAE provided a very professional service starting with the quote, communication and installation. Unfortunately, there was a 3 month delay for installation however, when the team turned up they looked and behaved professionally. There were no issues at all with SAE and we would highly recommend this company.

Supplier Reply

Hi Michelle,

Thank you kindly for taking the time to share your feedback. Thank you for your patience throughout your solar journey and the waiting period on stock to arrive from suppliers. We are so pleased to read that everything went smoothly and you're happy with the finished result. No doubt you'll be seeing the amazing benefits solar will be bringing you and your home in no time at all? Thanks again Michelle.
Show additional information
Informative sales person. Was readily available and was able to answer any questions I had. Provided plenty of options and spelled out the pros and cons of each. The installers where professional and had the installation completed in a timely manner. Have called SAE after installation and they were more than helpful in assisting and providing literature in relation to my query. Would highly recommend.

Supplier Reply

Hi Tyron,
What an amazing review and thank you for taking the time to explain your experience with us. We are always happy to answer the questions because we believe in educating our customers and in turn so you may spread the word about the benefits of solar. We also would love to hear that you will recommend SAE Group to family and friends! thank you again from all the SAE team!
Show additional information

Value for money

Quoting process, installation and quality of inverter and panels were fantastic. The only disappointment was when my scheduled installation was cancelled the morning it was supposed to come done. I’ve had organised time off work and it has caused an inconvenience to me as I’ve had to take another day off work for the rescheduled date. When I asked if they would offer any compensation for the inconvenience caused such as a discount as a form of goodwill, my request was declined. Instead they offered a $50 gift voucher which I didn’t accept as I find that quite insulting.

Supplier Reply

Hi Alice,

Thanks kindly for taking the time to share your experience and feedback. We do apologise for the delay in install which occurred as a result of rain. Unfortunately the weather is out of our control and we will not risk the wellbeing of employee safety as I am sure you can appreciate. We are however pleased that you're happy with your new solar system and have no doubt at all that you'll be reaping the rewards very soon - enjoy!
Show additional information

Great product and service

Quoting was very thorough and accurate, providing multiple system options during the process. Early contact with office was a bit hit and miss, but after that, customer service and backup from local sales staff was excellent. Installation had a minor hiccup or two, but all completed very accurately and neatly on the one day. System is currently producing significantly better than forecast, which is a nice bonus.

Supplier Reply

Hi Peter, it's good to hear where we hit the mark with our service and where we can improve, we appreciate you taking the time to leave your feedback. We are extremely pleased to hear that your new 6.6kw system is pumping out the power for you! Thanks again for your review and choosing to work with SAE Group. We have no doubt you are enjoying your new solar powered lifestyle! Show additional information

Fantastic company to deal with, can't recommend them highly enough.

Have not had any issues, the initial on-site assessment was professional, initial design very good. We asked for a larger system, rather than just upgrading to 6.6Kw and whether pricing could be improved. Everything was done well and truly to our satisfaction. We now have a total of 8.1Kw via two inverters.

The panel installation was faultless. The team obviously all knew their roles during the installation, were extremely professional, polite and courteous. The finished job was extremely neat, and the guys left the house clean and tidy without any mess or leftover material. They even replaced a broken tile (which we knew about) in a part of the roof away from the installation area.

While we had an existing grid connecion for the old system, they did arrange a new connection offer for the new system, which was arranged prior to installation and re-confirmed afterwards. CCEW certificate has also been supplied for the system upgrade.

Great company to deal with.

Supplier Reply

Hi Alastair,

Thank you for sharing your feedback! We are so pleased that you had a smooth end-to-end journey with us as this is something we truly pride ourselves on delivering!

We have no doubt that you'll be enjoying your new solar system in no time at all and will be reaping the rewards for years to come.

Thanks again for your review and choosing to work with SAE Group!
Show additional information

Great Price, Great Job

The presales work from Codey in answering all my questions and quickly turning around several quotes as I firmed up my specific needs was fantastic. Nothing was too much trouble for him and always returned my calls. Final quote provided a fantastic quote for a 10.5kw tier 1 system.

Installation crew headed by Mitch were fantastic and did a very professional job, turning a 2 day quoted job into 1. (5 crew turned up on installation day). Again answered all my questions on the day with a smile, comprehensive handover and left everything neat and tidy.

Grid connection request efficiently submitted by SAE and now awaiting meter upgrade from Origin.

A very easy, painless process from start to finish. Very comfortable with SAE as a large company that warrants everything that it installs.

Supplier Reply

Hi Michael, thank you for your review! We'll be sure to let Codey and Mitch and his team know that you were impressed with their professionalism. We are really happy to hear that your experience with SAE was an easy and painless process form start to finish and we have no doubt you are now enjoying the benefits of that fantastic 10kw system! Thanks again Michael. Show additional information

Just so easy

My experience with SAE from the beginning to the end was just so easy. From the first contact with Daniel the sales person to the end product.
Daniel was most obliging, knowledgeable and extremely helpful. Compared to other companies who didn't take the time to come out and see the house, which is heritage listed, he did. He gave me good advice I think and didn't try to sell me more than I needed but helped me achieve the best outcome for my home.

The quote was higher than others that I received but I think you get what you pay for. Because I had a small area to place the panels I bought the best I could afford and am happy I did.
The office staff kept me informed and up to date with what was happening re the installation process. Always helpful over the phone and online.
The installation crew led by Tye were polite, friendly, efficient and worked all day to finish the installation. I think they struck a few problems with the house being 100 years old but they worked it out quickly and efficiently and OMG they cleaned up after themselves!!!
At the end of the day they helped me download an app for checking how my panels were working and made sure I understood the process of turning the system on and off.
I could not be happier with the whole process with SAE and would thoroughly recommend them.
Thank you SAE for making it easy!!!

Supplier Reply

Thanks for the glowing review Gail! It's fantastic to hear that our team is smashing it out of the ballpark with their service and professionalism. We're very glad that Daniel, Kye and our install team took great care with your heritage listed house. How fantastic that you've future proofed your 100 year old home. Enjoy your new solar powered lifestyle! Show additional information

Good quality, professional installation, good value

SAE’s response was prompt following our enquiry and the quote was competitive.
Following our acceptance of his quote, SAE’s customer service was excellent, with frequent calls, email and confirmation sms and following approval prompt offers of installation dates were made available.
The installation team arrived on site as arranged and carried out the installation in a neat and workmanlike manner and kept us involved during the whole process. On completion they set up the wifi monitoring and showed us the system operations.
On the following day we were provided with the installation certificate and a prefilled grid connection form for us to sign and forward to Origin.
Overall a very pleasant and professional process

Supplier Reply

Hi Andrew, thanks for taking the time to leave us your review. We're very pleased to hear that our team were able to deliver the level of professionalism we aim to provide from your first point of contact and beyond. We have no doubt you'll be enjoying the benefits of your new solar system now and well into the future, if we can be of any further help to you or family and friends please don't hesitate to contact us! Show additional information

High quaility product, well priced, average installation

15kw SMA inverter (with 10yr warranty) with 13kw of Sunpower panels (25yr warranty) ready for future expansion. Product quailty seems very good, although not yet functional. Price was good and we went with SAE given their 10yr installation warranty. Installation quaility was poor boardering on dangerous. SAE have been good arranging for another (differrent) installer to come back and fix the issue (next week). I don't blame SAE as you can't keep an eye on everyone and they trusted this person to do a good job. I'm sure I'll be happy with it once it's up and running.

Supplier Reply

Hi Ian, thank you for taking the time to share your review and bring this to our attention. We appreciate your feedback and apologise that your installation didn’t meet your expectations.o We have checked your account and can see that we have someone scheduled in to visit your property and finalise the installation within the next week – we appreciate your understanding, co-operation and patience with this process. We have no doubt that you’ll be reaping the rewards of your new solar powered lifestyle in no time at all. Should you ever need any assistance with your system, please do give us a call and one of the team will be more than happy to help out! Thanks again for sharing your feedback Ian. Show additional information

Professional sales and installation process

I had done months of research prior to getting our solar system so I knew what I was after in a Solar company. Of the 3 companies who came out, Roy was the only one who got up on the roof and measured up. I knew this was a good sign. The other companies just overlayed images of panels onto our roof using Nearmaps. The other companies sent salespeople who were not electricians. From accepting the offer to installation was 2 months, but it took Energex an entire month to approve the connection (it was over new year, so not unexpected). Installation went smoothly, the crew were punctual and Hamish and his offsider worked their guts out for over 10 hours on a stinkin' hot day. Hamish was very helpful and knowledgeable and answered all my questions. I was set up with monitoring and got the Fronius app up and running on my phone. I received a notice from Energex whilst the guys were still on site that they had been notified about the new connection, so I was able to kick off the process to get the meter upgraded. I appreciated how quickly this was done, because after 2 months I was itching to get up and running. Still waiting for the Nearmaps plane to do another run over my house so I can enjoy the new panel porn but as far as I can tell, the install looks great. Only thing I would suggest to improve would be the "What's Next" document provided when we signed up - step 2 advised requesting a smart meter when you receive a grid connection approval - when I called AGL about this they refused to even talk to me until I had panels on the roof and had an EWR number. Maybe that document is more specific to other states? Overall I'm happy with the product and install and wouldn't hesitate to recommend SAE to anyone in Brisbane.

Supplier Reply

Wow thanks for the great review Jason. We're very glad to hear that our team did a really thorough job and you are happy with your new system. Thanks for the feedback on our 'What's Next' document, we are actually updating this document as we speak so thanks so much. Really hope you get those new images soon ????! Show additional information

Looks great, perfoms great

From start to finish
Asked for a quote at about 2pm , got a site diagram with pannel placment overlayed on a satellite photo of my house with a complete cost quote by 4 pm.
set a date for site inspection to make sure the pannels would fit and there were no other unknown issue with the roof.
inspection came and was all good
payed the deposit
was called to set an installation date
3 -4 weeks later on an agreed date everything was installed by a great bunch of blokes. installation was 1 day . started at 8am it rained for about 3 hours and the system was still on the roof and being tested by 330 pm the same day.
day after form sent to send to energy supplier 90% filled out to make it super easy for me

Supplier Reply

Thanks for the great review Tim! It's fantastic to hear that you were impressed with our service from end to end. Now it's time to sit back and enjoy the benefits of your new solar lifestyle. Enjoy! Show additional information

Excellent Company and Products

From the Salesman Damien to the administration staff and the excellent installers led by Hemi you can’t go past this company. Damien is knowledgeable and helpful. The installers professional. 100% recommend this company after getting 5 quotes

Supplier Reply

Hi Graham, we really appreciate you taking the time to leave us this fantastic review and we are so pleased to hear that you are a happy customer! We will be sure to pass on your feedback to Damien, Hemi and the team. We have no doubt you will enjoy your new solar lifestyle! Show additional information

Great Result

SAE Group were 2 of 3 providers that responded to my e-mail requesting a quote for my solar needs, the other still hasn't replied - obviously too late now.
SAE Group responded promptly and Damien McMahon arranged a timely appointment to discuss our needs
It was immediately apparent that Damien knew the product and his recommendations for the system required was extremely accurate.
I received a quotation that evening , ( 12% cheaper than the competitor I had spoken to 2 weeks before contacting SAE)
I accepted the SAE quote and paid the deposit by EFT that night.
The professionalism shown by Damien Mc Mahon was just the tip of the iceberg with this company.
I was constantly updated on every step, which happened on time and as promised.
My family and I are truly impressed ( Love the phone app that tells us what is being generated , what is being used , and what is being feed into the grid)
I would ( and have done ) recommend SAE Group for your solar needs

Supplier Reply

Thanks so much Paul for the great review! It's fantastic to hear that we are delivering the level of professionalism that we aim to provide. We'll be sure to pass on your feedback to Damien, he'll be happy to hear that you were truly impressed with his service. We look forward to helping your friends and family in the future. Thanks again Paul - enjoy that fantastic new solar system! Show additional information

Fantastic sales team and installation crew.

Matthew was great to help decided the type of system we needed and always had fast response. Steve and his crew did a great job installing our system and took his time out to answer all my questions. Will definitely recommend SAE to my family and friends.

Supplier Reply

Hi Kirsty, thanks for taking the time to post your review. It's fantastic to hear that our team were able to help tailor a system to suit your needs and answer all your questions. We look forward to helping your friends and family in the future! Thanks again Kirsty.
Show additional information

So FAR so GOOD

I have signed a contract for supply and installation, however it is yet to be installed.
So far their approach has been prompt and professional - which I can't say for the others.
It is a 6.825KW system using Sunpower P19 Panels and 6KW Fronius Inverter - Not the cheapest .
I trust it all goes as smoothly as it has so far and performs as well as anticipated.
Will keep you informed.
Regards
Peter

Supplier Reply

Thanks for the review Peter, we are very glad to hear you have found our service so far to be prompt and professional. That's a great quality system you have chosen. We have no doubt you'll be happy to have gone with a quality system once those electricity bills start rolling in! Show additional information

Supplier Reply

Hi Frank, thanks for leaving a review. It's great to see you've had a good experience s far with SAE Group. Enjoy your solar! Show additional information

Install went well, post-connection customer service left a bit to be desired.

The purchase process was fine.

The installation went fine.

The grid connection went fine (albeit with some incorrect instructions from them as to what I had to do, but all worked out fine).

The post-connection customer service left something to be desired. I paid extra for a good quality Inverter with monitoring via LAN and Internet websites. Post-connection, no communication occurred from SAE to me about how to access these features, and after almost 4 months I have only finally managed to get someone at SAE to set me up with Internet monitoring, and they are refusing to give me login details for the Inverters internal website monitoring via LAN. They insist that the details are for authorised service personnel only, even though the internal website has a detailed usage section in the User Manuals for the Inverter. Additionally, I wanted the login details for that internal website as backup in case SAE or Fronius ever go belly up during the lifetime of the Inverter - I feel that as the owner of the Inverter, it is my right to have the details to provide to a technician of my choice if needed.

Supplier Reply

Hi Damian,

Thank you for taking the time to share your experience. We are disappointed that you feel that we have missed the mark with our post install customer service and apologise for any delays with communication that you've experienced. Looking into your account just now I can see that the service team are communicating internally, as well as with you directly, to assist where possible. However as the service/feature that you're after isn't a typical request that we receive, this is taking slightly longer than usual to resolve - but please be assured the team have escalated this for you and are communicating directly with Fronius to provide a solution for your situation.

As soon as we have an answer or any update for you, we will be in touch. Thanks for your patience Damian.
Show additional information

Helpful installers who offer quality service and equipment!

Very approachable sales reps and installers. We had some delays due to the rain, but the install was smooth. There were some technical issues with the gear - the wifi wouldn't connect & I had the wrong smart meter, nothing major - but they haven't required settlement of the bill until that is cleared up.

Supplier Reply

Hi Byron,

Thank you for sharing your experience - pleased to read that everything went smoothly and any small issues were resolved quickly for you! We have no doubt that your solar will be up and running and you'll be reaping the rewards in no time at all. If you have any further issues or require any assistance with anything down the line - please do not hesitate to give us a call and one of the team will happily assist. Thanks again Byron.
Show additional information

Great Solar Experience

A great experience from the get go. All people in the network chain are keen to deliver quality service and technical support. I would highly recommend SAE to anyone considering the change to solar power.

Supplier Reply

Hi Adrian, thanks so much for the great review. It's fantastic to hear that our service and support are hitting the mark. Enjoy your new solar powered lifestyle, with that great 15kw system! Show additional information

Excellent Company to Work With

Very professional from the sales rep Mark through to the installers Jack and Troy and Daryelle in admin who updates me at each step of the process.
Highly recommend them

Supplier Reply

Thanks for sharing your review Margaret it's always good to hear that our team are making our customers happy! We'll be sure to pass on your feedback. If there is anything we can help you with in the future please don't hesitate to contact us. No doubt you're already seeing the benefits of your new solar powered lifestyle - enjoy! Show additional information

First Time Solar Purchaser

I selected SAE as my solar installation company for a number of reasons. My discussions with Peter(SAE Senior Consultant) on what I was seeking went well and gave me the feeling that I was getting a very good system that suited my needs. The quote covered all aspects including type inverter and solar panels via spec sheets/brochures and type of racking provided. All equipment warranties were clearly covered including workmanship. They also provided an easy to understand guide on the entire process from the quote to post installation and maintenance. The installation team arrived on time and immediately took me through the installation process, location of the inverter and solar panels etc. They were very friendly and professional and were a well organised team. Once the install was finished they took us through the install and ran through the procedures for the running of the inverter. During the process from quote to installation and after, SAE kept in touch via phone or email to provide information on future processes, arrange install date, assisting with grid connection and post installation information/actions. Overall, SAE provided a professional, efficient and friendly experience which I would recommend to anyone seeking solar installation.

Supplier Reply

Hi Chris, we really appreciate you taking the time to leave that wonderful feedback. We aim to provide a professional and courteous service from end to end so it's great to hear when our customers are benefiting from it. We would love to take care of your family and friends solar needs, thanks for recommending us. We trust you’re enjoying the benefits of your new solar system - enjoy! Show additional information

Great installation, looking forward to the savings!

Quick and easy quote and sales process. Fast installation. Good workmanship.

Supplier Reply

Thanks for your review Jennifer, we appreciate you taking the time to let us know that you were happy with our service from 'end to end'. We trust that you’re loving the benefits of your new solar lifestyle - enjoy! Show additional information

Excellent installer and customer communication

From the home consultation, during the planning, installation and then after sales I felt in the loop. The installation was professional, neat and well executed. The product and software feels good and provides good information once you get your head around it.

Supplier Reply

Thanks for taking the time to leave your feedback Derrick. We're very happy to hear that you have benefited from our commitment to provide a professional 'end to end' service. We have no doubt you will enjoy the benefits of your new solar lifestyle now that you have your head around the software! if there's is anything we can help you with in the future please don't hesitate to contact us. Show additional information

Excellent from quoting to installation process

James was clear, informative and most importantly not pushy on the day of quoting. His communication was excellent as well while we were waiting for the installation process.

Took more than a month to install but it was worth the wait as the electrician and the installers (Hemi and team) were very punctual, efficient and did their best to complete the installation before the rain poured down.

Customer service team was good at updating us with the whole process.

Many thanks to SAE team! Job well done everyone! Special thanks to James and Hemi.

From Hennie and Dexter

Supplier Reply

Hi Hennie & Dexter,

Thank you for taking the time to share your experience - much appreciated. We are so pleased that you had a great journey using SAE for your install and have no doubt that you'll be even happier when you receive your first power bill - enjoy the many years of benefits ahead!
Show additional information

Good quote still waiting for installation

All good with the quote. However still waiting for installation now over six weeks. Have been advised waiting on Energex connection approval

Supplier Reply

HI Michael,

Thank you for sharing your review. We're pleased to read that you received your quote promptly. You're bang on - the reason for the slower install falls back onto the grid connect application (which can take up to 60 business days to process!). We do appreciate your patience throughout this journey as we know it can be frustrating waiting. I believe one of the team will be in touch with you soon to touch base and advise on the next steps. Should you need any further assistance with anything else, please do not hesitate to give us a call. Thanks again Michael.
Show additional information

Excellent installation

Very professional,from quote to installation.Have recommended SAE to my friends.

Supplier Reply

Hi Jennifer,

Thank you so much for taking the time to share your feedback. We are thrilled to read that you had a great experience with us and we have no doubt at all that you will be reaping the rewards of your new solar powered lifestyle in no time! Thanks again Jennifer.
Show additional information

Solar in a day

John the salesman was on time, polite, not pushy and knew his stuff. Cory and the install crew were great, clean and tidy and left no mess. They did accidentally bump and aircon cable, when running the wiring but as soon as I alerted them to it, they were in the roof troubleshooting and fixing the issue.

Supplier Reply

Hi Scott, thanks for the great review and for taking the time to let us know you that you are a happy customer. We're glad to hear that the guys were able to fix that cable for you! We'll be sure to pass your feedback on to John, Corey and the install crew. Enjoy the amazing benefits your system will bring you! Show additional information

Great Installation

Initial sales and quoting process was easy and informative.
Professional crew were on time and completed the install ahead of the quoted timeframe. They provided great advice and cleaned up after the job was done.

Supplier Reply

Hi there Colin,

Thank you for your kind words. We are thrilled that you're happy with all aspects of your journey as this is something we pride ourselves on providing for our customers. We have no doubt that you'll be reaping the rewards of your new solar powered home in no time - enjoy! Thanks again Colin.
Show additional information

Great Service

Our experience with SAE has been second to none, from John who explained everything so clearly to the friendly young lady that kept us up-todate as to the progress of our order. The installers who were very professional did an excellent job. It has been a very stress free process. Thank you.

Supplier Reply

Hi Colleen,

Thanks for taking the time to share your review. We love hearing from our happy customers and are so pleased to read that everything went smoothly and was a stress-free process! No doubt you'll be seeing all of the amazing benefits that your solar powered home will bring you in no time at all - enjoy!
Show additional information

Good value for money. Quick Install

Stephen was very knowledgeable as the first POC salesman. The Installers were a bit messy, leaving dirty hand prints on the walls and ceiling insulation on the floors. The patch work on the holes was a bit dodgy. Conflicting information on the procedure about organising a smart meter change over.

Supplier Reply

Hi Dan,

Thank you for taking the time to share your feedback. We are disappointed to hear that your experience was anything short of perfect and apologise for this. Please be assured that your feedback has been passed onto the appropriate manager and has been actioned. Please do give us a call if you need any further assistance with your smart meter change over if this has not yet been completed. Thanks again Dan.
Show additional information

So Easy from first phone call through to installation

Nothing was to much hassle. Right from the start Craig Ashton was so knowledgeable and helpful. The whole process was seamless and such a pleasure. Even though we had to wait for a delayed settlement it was still no dramas.

Constant communication and follow ups to make sure that we were fully informed at every step of the way.

Supplier Reply

Hi Tom, thanks for taking the time to let us know that Craig did a wonderful job of looking after you, we'll be sure to pass your feedback on. It's always nice to hear from a happy customer and to know that our team is hitting the mark with our customer service goals. We have no doubt you'll continue to be happy once you see that first energy bill. Enjoy! Show additional information

Informative quoting and quick installation

The quoting and sales process was very easy and quick. Craig Ashton, the person who supplied the quote, was the first person we’d spoken to about solar who seemed to know the industry and technology well and did not present the ‘I’m only the salesman’ vibe that we have experienced in the past. He was also able to explain what changes we needed for our meter box and why; unlike the previous quotes where we received varying requirements.
The installation was completed within a week of paying the deposit (even though it took a couple of attempts at getting the details in the contract correct). SAE provided step-by-step sheet on what to expect throughout the entire process, which was fantastic.
The crew that completed the installation were polite, punctual and tidy.
We received notification from Energex that the ERW had been received the next business day after the installation. The following day (i.e. 2 days after installation) SAE called to check on the installation and that we had received the ERW notification. They also advised we should follow-up with our energy provider even though they would have received the ERW notification.
The meter upgrade went mostly well - SAE had to return to correct a defect, but this was organised relatively easily and quickly.

Supplier Reply

Hi Ann-Marie,

Thank you! We love hearing from our happy customers and knowing their solar journey has been a positive one. We are glad that any issues were smoothed out quickly for you - should you need any assistance in the future, please do give us a call and one of the team will be more than happy to help. In the meantime - enjoy the amazing benefits your solar powered lifestyle brings you, now - and for many years to come!
Show additional information

Not yet installed I am waiting for cash from an estate

Sales/ Quote done in a meeting at our house.
Very good presentation. Verbal quote with breakdown at the meeting with a written quote received by email the next day

Supplier Reply

Hi there Ian & Sur,

Thank you for your review. Pleased to read that the process has been an easy one for you and everything has met expectations so far. Should you need any assistance at all, please do give us a bell and one of the team will be more than happy to help. We have no doubt that you'll be more than happy come your next power day - enjoy the amazing benefits that your new solar powered lifestyle will bring you!
Show additional information

Solar panel purchase.

Sales person was very good in person.
Staff on phone was lovely to talk to and most helpful.
Deposit paid.
Installation not scheduled until early February.

Supplier Reply

Hi Helen,

Thank you for sharing your review. We are so pleased that everything has been smooth sailing this far and have no doubt that you'll be enjoying your new system soon (bring on Feb!).

Please do let us know if you need any assistance in the meantime or post installation.
Show additional information

Professional Service

The decision to go with SAE was based on the sales person professional manner he handled the process as well as price. Reviewed a few quotes and SAE offered the best price and technical solution. The aftermarket service is good and so far (installation only completed a few day ago) very supportive and helpful.

Supplier Reply

Hi Nick,

Thanks so much for taking the time to share your feedback. So pleased that everything met your expectations and you're happy with your new solar powered home! We have no doubt that you'll have many years of benefits - enjoy!!
Show additional information
I have to say that every body involved was A+

Supplier Reply

Thanks Stephen! We love hearing from our happy customers and are so pleased that everything went smoothly for you. No doubt you'll already be enjoying all of the amazing benefits that solar power brings you now, and for MANY years to come! Show additional information
With the exception of SAE Group, the other suppliers had apparent little interest in supplying a solar system. Said that they would contact me & either did not contact at all after initial contact or said they they would not visit my house until after I had made a decision on their quotes. The system has not been installed yet as I need to have some work completed on the roof prior to installation. I will make contact after installation to give feed back. Show additional information

smooth installation

The installation was extremely efficiently performed. The electrician who worked on the electricity connection was very helpful and informative. tThe only issue was that the inverter could not talk to my Wi Fi. The electrician explained how this could be overcome with a Wi Fi extender and SAE are sending some one out to assist me with this next Tuesday.

Supplier Reply

Hi Alistair,

Thank you for taking the time to share your feedback. Pleased to read that your experience has been a good one this far. We trust everything will be working perfectly for you once you receive your WiFi extender - please do get in touch should you need any further assistance, otherwise - enjoy the amazing benefits your system will bring you!
Show additional information

All good so far

The sales/quoting person was helpful aand polite.
The installers were polite, tidy punctual and appeared to be competent.
The metering changes are scheduled for later this month.

Supplier Reply

Hi Tony,

Thank you for your review. We love hearing from our happy customers and are so pleased to read that everything met your expectations. We bet you'll be reaping the rewards of your new solar powered lifestyle in no time at all - enjoy!
Show additional information

More affordable than I expected.

Very efficient installation. Would have preferred the installers didn’t smoke whilst they were on my property though. Still waiting on connection by energy supplier so not benefitting from this sunshine yet.

Supplier Reply

Hi Trish,

Thank you kindly for taking the time to share your review. Please be assured that your feedback has been passed onto the relevant manager and measures will be put in place to ensure this doesn't happen again - we apologise for this behaviour. No doubt you'll be seeing the benefits very soon - however, should you need any assistance now or in the future - please do get in touch.
Show additional information

Quality Solar System Slightly Delayed

SAE provided a quality solar system, and the installation was performed professionally, the only problem I had was that there were delays in the supply and installation of the system, that being said SAE wore the additional cost due to the rebate drop. SAE organised the grid connection with the electricity provider.

Supplier Reply

Hi Pieter,

Thank you kindly for taking the time to share your feedback. We are pleased to read that everything met your expectations and you're happy with your new system. We do apologise for any delays that occurred and thank you for your patience. No doubt you're already reaping the rewards of your solar powered home - enjoy!
Show additional information

Done with no fuss

I found SAE group very easy to deal with. The system is good quality with a competitive price tag. As the system is fairly new and we are still sorting out our meter it is early days, but no complaints here. I will be very keen to see how the monitoring works once NBN finally get our internet sorted.

Supplier Reply

Hi Catherine, thanks for the great review! We have no doubt you'll also be impressed with the benefits of being able to monitor your solar systems energy production once your internet is up and running. Please don't hesitate to contact us if there is anything we can help you with in the future. Enjoy! Show additional information
 To get your quotes, please enter your postcode: