SAE Group Pty Ltd Reviews

Based on 651 ratings Aus Ranking

  • 5 star 120
  • 4 star 414
  • 3 star 97
  • 2 star 15
  • 1 star 5

Average Customer Review

  • Value
    4.19
  • System Quality
    4.25
  • Customer Service
    4.19
  • Installation
    4.43

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About SAE Group Pty Ltd, Solar Installers

SAE Group Pty Ltd
Platinum Partner
SAE Group Pty Ltd is a SolarQuotes Client (what does this mean?)

SAE Group are on a mission to switch Australia to solar, one rooftop at a time.

 

We are passionate about solar because we genuinely believe it’s the better way to power the way we live, work and play.

 

A wholly owned and operated Australian company, SAE Group are:

  • Accredited Master Electricians
  • Clean Energy Council Approved Retailer
  • ISO accredited AS/NZ4801 and ISO 9001 for safety and quality

We are committed to raising the bar when it comes to standards in the solar industry.

 

SAE Group offer tailored solar solutions designed specifically to match the energy needs of each customer. Our senior energy consultants conduct a thorough energy assessment and onsite measure and quote and provide each customer with a comprehensive proposal ensuring there are no hidden charges or surprise costs later.

 

We deliver a solid end to end experience from enquiry, to installation and beyond. We are with you every step of the way.

 

  Brisbane Office: 2/8 St Jude Court, Browns Plains, QLD 4118 

  Sunshine Coast Office: 12/43-45 Claude Boyde Pde, Bells Creek 4551

 

SAE Group Pty Ltd Solar Reviews

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SAE were a close second on price for a standard 5kw output system, of the four separate independent quotes we requested. SAE were the most innovative and helpful through a trade knowledgeable representative and backed it up with excellent follow through, instillation (a dream team - neat, tidy, proficient) and completion. Whilst a somewhat larger organization, they performed like a well oiled machine, and provided what feels like real customer service.

Supplier Reply

Hi, thank you for leaving SAE Group such a great review. We are delighted that you picked up on our strong solar knowledge and that you felt well looked after throughout your switch to solar. If you ever have any questions then we're always here to help. We hope you enjoy your solar. Show additional information
SAE Group were prompt and reliable in setting up the time and installation of the solar system. The installers were able to overcome a few problems they encountered along the way. They were professional and courteous at all times.

Supplier Reply

Hi Rudy, thank you for your great review. We're delighted you had a good experience, and will pass this on to the installers team too. Hope you're enjoying your solar! Show additional information
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Very professional, patient, helpful & pleasant installation experience

The sales/quoting process done by Damien was very thorough, open, informative, professional and patient.

The installers led by Leon were all polite, enthusiastic, professional, Tidy - they cleaned up everything behind themselves and carried on their work with minimal fuss or disruption to us. Leon was especially patient and helpful in answering all our many questions about the installation and system, we were impressed and felt that we could trust this company.
Customer service was also polite, professional and friendly, even when they were keen to get me to submit the appropriate documents immediately after the smart meter installation I never felt that they were pushy.
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Friendly and efficient company.

Quoting was very informative and easy to understand. The installation was quick, tradesmen were very friendly. Customer service took care of of everything. We didn’t have to do a thing all was organised for us.

Supplier Reply

Hi Rae! So pleased to read that you had a great experience using SAE Group as your solar partner. We aim to provide a fantastic, end-to-end experience, so it's always great knowing we have infact done that! We do hope you're enjoying your new solar powered lifestyle and all of the benefits it brings you! Thanks again Rae. Show additional information
They provide good price, good system and good service

Supplier Reply

Hi there Jessica, thank you kindly for taking the time to provide your feedback. We are so pleased that your experience with us was positive and have no doubt that you're enjoying all of the benefits that solar has to offer already! Thanks again and kindest regards from all of the team at SAE Group Show additional information

Supplier Reply

Hi Bramwell - thank you for your review. It's always great hearing from satisifed customers. We do hope you're reaping the rewards from your new, solar powered lifestyle! Thanks again. Show additional information
Good follow up, and help with minor problem.

Supplier Reply

Thanks for your great review Doreen. We are so pleased that you had a great experience using SAE as your solar partner. We hope you're loving your new solar powered lifestyle and the benefits it brings you! Kindest regards, all of the team at SAE! Show additional information

Great crew on installation very informative

Great service. Paul was very informative, the installers were fantastic. Would recommend this company to anyone.

Supplier Reply

Hi Michael. Thanks heaps for your review. Great to read that you had a positive end-to-end experience with us as this is something we pride ourselves on delivering. We will ensure that your feedback is passed onto Paul and your install team - positive reviews are always warmly welcomed! Thanks again Michael. Show additional information

Supplier Reply

Thank you for your review and for choosing SAE Group as your solar partner. We are so pleased that you had a great experience and have no doubt you're reaping the rewards of your new solar powered lifestyle! Show additional information

System dramatically underproducing

My system was installed approximately 18 months ago that was done professionally. Unfortunately that is only positive experience I have had with SAE. About 6 months ago I noticed my system was showing a much lower output than when it was first installed. I phoned SAE they were very reluctant to attend my property saying their records indicated it was OK. I eventually agreed to pay $340 for a service call out, when the technicians did attend my house they agreed there was a problem and my system was underproducing by about 40% but didn’t know why. After phone call after phone call from me ( never getting called back when I was told I would), and different technicians attending my house all confirming my system is badly underproducing, 6 months later I am no near a solution, and again not getting any returned calls, emails, visits etc, I am seriously regretting my choice of solar installer and am now having to look at other options open to me to force this company into supply me with a fully functioning system I have paid for. Show additional information

Supplier Reply

Hi Sue - thanks for taking the time to post your review. We hope you're enjoying the benefits of your new solar powered lifestyle! Kindest regards from all of us here at SAE Group Show additional information

SAE are amazing

The sales & quoting process was a breeze. The sales reps were very punctual and knowledgeable in the products and services they offer and how they compare to their competition. I chose SAE because they recently completed the big solar system near the Oxenford motorway exit for Transport & Main Roads.

The installation has been an absolute breeze - SAE Group use high quality products and employ professional tradesman to carry out their work. I spoke to both Jack and Mitch at the two stages of my construction where they were more than happy to explain what they were doing and were more than happy to go above and beyond.

The customer service at SAE Group is significantly better than what I have experienced in the past - all of my questions and queries were answered by people who live and breath solar so I felt like I was being looked after every step of the process.

Supplier Reply

Wow Kristopher - thank you so much for your great feedback! We are thrilled that you had such a positive solar journey with SAE Group as your partner. We will ensure your kind words are passed on to Jack, Mitch and the rest of the team involved with your solar installation - positive feedback is always much appreciated! We do hope that you're loving the benefits of your new solar powered lifestyle. Thanks again Kristopher! Show additional information
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Great teamwork and coordination

Quote was informative and accurate
Installation was coordinated and professional
Customer service was professional all way to end
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Best buying experience ever, seemless process from woo to go.

John from SAE was very professional with his presentation and explained the whole process in great detail. He had good product knowledge and was great at explaining the ins and outs of the whole solar experience.

The installation guys were fantastic. Arrived on time and were neat and tidy with their work and cleaned up after themselves.
After sales customer experience was just as good. The whole experience of this project was a pleasant one from start to finish.

I will have no hesitation in recommending SAE to anyone considering installing solar in the future.
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Excellent service and best price!

Excellent customer service and best price by far for top quality products! Installation guys were fantastic and communication was spot on! Would recommend SAE to everyone wanting to have Solar installed! Thank you SAE! Show additional information

Rest assured

Good price for quality system and very professional installation team. Show additional information
I was told no pre-installation inspection is required, and on the installation day, I was told that the part of the roof can only hold 9 panels instead of 13 X 330W which was drafted by the salesman, installation guys were nice to deal with and tried their best to add another 3 panels on the other side of the roof. Considering the origin draft plan was to install 16 panels 285W in the same place, I'm disappointed with the salesman, not professional and misleading. Show additional information

Fantastic

James in Sales - was knowledgeable, factual and honest.
The Installation team were polite, tidy and punctual
The after sales team have been helping me through the grid connection
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Did a very professional gob from start to finish.

Did a very professional gob from start to finish.
Quote was competitive for the quality and provided the quality and equipment i wanted.
Installed feet so i could paint roof and then came back later and installed panels without a tile broken.
Neat and tidy job.
After sales service when i needed the PUK to reset the wifi password was quick and efficient.
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Amazing installation and service

The sales process was extremely informative and helpful. Installers - I cant speak highly enough- very courteous and polite, and efficient! Customer service has been great in giving me information on how to proceed Show additional information

Supplier Reply

Thanks for your great review - we are so pleased that you're happy with your solar system. Kindest regards from all of the team at SAE Show additional information
Thx for your help

Supplier Reply

Hi Glen, thank you for leaving us this great review. Here at SAE Group we are on a mission to switch Australia to solar one rooftop at a time, so it really was our pleasure to help you. We hope you enjoy your solar! Show additional information

Supplier Reply

Hi there Geoff. Thanks for your great review. We are pleased that you're happy with your solar process - and are thrilled that you've made the switch - we're sure you'll be reaping the rewards already! Show additional information

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Thanks for your review and thank you for choosing SAE Group as your solar partner. We hope you're enjoying the various benefits of your new solar powered lifestyle! Show additional information

Solar installation review for SAE Group

The quote initially provided was complex and confusing with way too much detail but essentially gave us enough information to make an informative decision. However the complexity of the quote became evident that it wasn't what we were able to receive on the day of installation. The technicians turned up and advised us that the quotation for fitting the solar panels couldn't be done as per the quote. Very disappointing and somewhat frustrating but the technicians were very good and quickly came up with alternative options. Show additional information

Really pleased with the whole service from John,s quote to the team doing the installation. Great job, well done people.

Very happy with Johns quote, he gave us all the info we needed and took the time to explain everything in plain English. He knows his stuff. And the installation guys were fantastic they went up on the roof and didn't come down till they had finished the job and it was a big job. Look after them, good worker are hard to come by.
Really pleased wih SAE great team effort.
Highly recommended.

Supplier Reply

Hi Philip. Thank you for your fantastic review. We are so pleased to read that you're happy with your new solar system, and we have no doubt that you're reaping the rewards too! We will ensure your feedback is passed onto John - positive feedback is always warmly received! Thanks again Philip. Show additional information

SAE Solar Panel Maintenance reviews

I have several properties with Solar panels and contacted SAE (installer) to conduct cleaning and maintenance if needed. I was able to have the services completed with the minimum of disruption to the occupants and can confirm that SAE arrived on time and was able to answer questions about the process and adequacy of the system sizes for the properties. I also received a written report on each service performed. I can recommend SAE as a cost-effective installer and for great customer service for Solar panels.

Supplier Reply

Thanks for taking the time to post your feedback, Sioux! We are thrilled that you're happy with the end result and found the process to be an easy one - as that's what we're aiming for! Kindest regards from all of us here at SAE Group. Show additional information
With the exception of SAE Group, the other suppliers had apparent little interest in supplying a solar system. Said that they would contact me & either did not contact at all after initial contact or said they they would not visit my house until after I had made a decision on their quotes. The system has not been installed yet as I need to have some work completed on the roof prior to installation. I will make contact after installation to give feed back. Show additional information

100% Hassle Free

From quote to installation no fuss, no drama. Great communication throughout the process. Finished our job ahead of schedule. Couldn’t be happier with it.

Supplier Reply

Hi Andrew. What a fantastic review to read - we are so pleased you found your solar journey with us to be an easy one! We have no doubt that you're now enjoying the benefits of your new, solar powered lifestyle! Thanks for choosing to partner with us and for taking the time to post your feedback! Show additional information

Best experience

From the first point of contact through the quote stage, keeping me informed along the way, the installers, the follow up has all been such a smooth and easy process and we could not be happier with the quality of our product. I would highly recommend this company if you are looking for quality, integrity and good old fashioned honesty then this is the company for you.

Supplier Reply

Hi Sue - wow, thank you for your great review! We are so pleased that you're happy with your new solar system and are thrilled that your end-to-end experience was nothing short of positive, as this is something we pride ourselves on providing. We're sure you'll be enjoying the benefits of your solar powered lifestyle. Should you ever need any assistance, please don't hesitant to get in touch. Thanks again, Sue! Show additional information

Good people to deal with.

James Fulley explained the solar systems offered & he is very knowledgeable. The installation, connections & commissioning teams were very professional and accommodating of our needs at our home.

Supplier Reply

Hi Dirk, thanks for your great review! We are thrilled to read that you're happy with your new system and everything met your expectations. We're sure you'll be enjoying the benefits of your new solar powered lifestyle as we type this! Thanks again Dirk! Show additional information

Great sales person! Very neat, tidy, efficient installers.

The sales person James was fantastic. He was objective and friendly. He provided me with heaps of unbiased information about panels and inverters. There was no feeling of pressure, just help and assistance.
Gareth and his team who installed for us were really friendly, neat & tidy, and professional. They took away all their rubbish and gave me a really comprehensive talk round the system.
I’d use them again without question.

Supplier Reply

Hi David. Thank you for taking the time to post your review - we are so pleased that you had a great experience using us as your solar partner. James is fantastic and certainly ensures our customers are well looked after - we will be sure to pass on your kind feedback as it will be much appreciated. We do hope that you're reaping the rewards of your new solar powered lifestyle! Thanks again David. Show additional information

SAE group

Smooth installation, quality components are well worth it. SAE team knew their product and what was the best for us. Installation team where fantastic, very professional, answered all questions that we had and left the site spotless.

Supplier Reply

Hi there Erik & Tracy. Thank you for choosing SAE Group as your solar partner. We are so happy that you had a fantastic experience. We will pass on your feedback to the install team - as positive feedback is always much appreciated! Thanks again and kindest regards from all of us here at SAE. Show additional information

Supplier Reply

Hi Gary. Thank you kindly for taking the time to leave a review. We always love hearing from our happy customers. We hope you're enjoying the benefits of your new solar lifestyle! Show additional information
I had two different crews come one week apart to install two 6.5KW systems. Both crews were polite, on time, did a nice install, and left the place clean. The second crew even took away an old 1.5Kw system we had. They said they would donate it to some developing county on my behalf. Happy days.

Supplier Reply

Hi Jason. Thanks so much for your review. We are so pleased that you had a great experience using SAE Group and received support at all phases of your installation, as we pride ourselves on a strong end-to-end service. We hope you're enjoying the benefits of your new, solar powered lifestyle. Thanks for choosing SAE Group once again Jason! Show additional information
We have purchased our solar panel from SAE group last year Around November. The solar panel itself is doing really great, the installation was done professionally .
The only problem I had at the beginning was installing the Solar web which has taken a great difficultly and few phone calls before I finally found the right app.

But then again I was promised that with the app I should see how much is being produced by the solar panel, how much the house consumed and how much goes back to the grid but as what the previous review said in here, they have told me that is a separate matter and that I had to pay extra, which was not mentioned when I signed the contract. Was very disappointed and until now was not rectified. We’re planning to buy a battery in the future but might think twice now.

Supplier Reply

Hello Rowena, I am sincerely sorry this has been your experience with us. We truly value your feedback and your experience is shaping the way we are training our team to be better.
I would like to look in to this further. I will contact you directly to discuss this with you.
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Our system was not producing very much power and made little impact on our bills. We requested help and checks multiple times over a 1 year period. We didn't receive call backs, we got no checks and no after sales assistance or technical investigation. After 1 year and constant requests we finally got them to come out and the system was not functioning correctly. One entire array out of three was not working. I paid for this system and I have lost one entire year of its value, worth impact and warranty - with no apology or means to compensate for the issues. Not impressed and I do not recommend SAE at all. We even approached afterward for a battery and they offered us no amends for their previous failure.

Supplier Reply

Dear David,
Thank you for taking the time to provide us with your feedback. I am genuinely sorry your experience with us in this instance has been disappointing. Your feedback is valuable to us and I would like to look in to this further. I will contact you directly to discuss this with you.
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Supplier Reply

Hi Margaret, Thanks for taking the time to provide us with your feedback, we are so happy you're now enjoying a quality solar system at a great price you can trust. Its been a pleasure helping you to reach your solar goals. Show additional information

Supplier Reply

Hi Stephen, Thank you for taking the time to provide us with your review. Its great you have enjoyed our service. Enjoy your new solar! Show additional information
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Supplier Reply

Hi Ian, Thanks for taking the time to offer your feedback, It's a quality system that will serve you well. Enjoy your new solar!
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Waiting on the new metre to be fitted but a few days of test runs showed more kwh produced than expected. Installation was very professional as was the huge help supplied by solar quotes with information about products and installers.

Supplier Reply

Hi Neville, thank you for leaving such a great review. We're delighted you're already seeing the benefits of solar with the test runs. We hope your up and running soon with your system soon. All the best with your new solar. Show additional information
Sales person John was excellent and spent a long time with us and answered all our questions so we had confidence in him.
Installation was prompt.

Too early to tell about quality of system but we have a 5kw Inverter with a 6.6KW panels just installed and it is producing up to 4.989 kw at times so Happy with that.
Time will tell....
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Supplier Reply

Hi Vanessa, thanks for taking the time to leave a review. We strive to deliver the best quality systems at the best prices so we're glad you picked up on that. Enjoy your solar Show additional information
System hasn't been installed yet so we don't know if it will fulfil expectation, but it should be a premium system.

Supplier Reply

Hi Peter, thanks for taking the time to leave a review. We strive to deliver the best quality systems at the best prices. If you have any questions before your installation do get in touch on 1300 18 20 50. Thank you
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