SAE Group Pty Ltd Reviews

Based on 870 ratings Aus Ranking

  • 5 star 242
  • 4 star 502
  • 3 star 105
  • 2 star 16
  • 1 star 5

Average Customer Review

  • Value
    4.30
  • System Quality
    4.39
  • Customer Service
    4.32
  • Installation
    4.53

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About SAE Group Pty Ltd, Solar Installers

SAE Group Pty Ltd
Platinum Partner
SAE Group Pty Ltd is a SolarQuotes Client (what does this mean?)
ABN: 34 143 698 864  ABN active since 17 May 2010 | Sae Group Pty Ltd
verified
ACN: 143 698 864  ACN active since 17 May 2010 | Sae Group Pty Ltd
verified
Electrical Contractor's Licenses:   (learn about electrical licenses and buying solar)
NSW: 227562C Sae Group Pty Ltd 
verified

QLD: 72258  Sae Group Pty Ltd 
verified

Reviewers report paying: $2,200 - $10,500 for depending on hardware choice and installation difficulty ( how is this calculated? )

Take the power back!

 

SAE Group are celebrating 10 years in solar and more than 18,000 solar installations since 2010.

 

  • We are Gold Accredited Master Electricians first and foremost
  • We are a Clean Energy Council Approved Retailer
  • We hold ISO accreditations 9001 & AS/NZS 4801 for quality and safety
  • We are here for the long run - from your initial enquiry to installation, servicing and beyond – we are with you the whole way
  • We deliver quality installations and offer a 12 year workmanship warranty
  • Our offer onsite assessments to cover off all aspects of your solar proposal, including any electrical work, so there will be no surprises on the day of installation – and because we are sparkies, we can handle your electrical work as well
  • With offices in Brisbane, Tweed Heads, Coffs Harbour and the Sunshine Coast, we are always just a phone call away 

 

 

 

 

SAE Group Pty Ltd Solar Reviews

Great installation experience.

Prompt quote and installation. I'm so pleased that I went with the team at SAE. Show additional information

Quality system and install, good service over the phone

Sales process - salesperson replied when they said they would, and gladly worked through numerous scenarios and alternatives until we were happy.
Installation was delayed due to the QLD/NSW boarder COVID lockdowns but otherwise went smoothly - pre-install to the new home means no visible wiring.
Customer service has been fast and efficient through - cannot fault this aspect.

Supplier Reply

Hi Warren, that's great to hear, thanks so much for leaving your review. We are really happy that our team were able to ensure a smooth as possible solar journey for you during these unprecedented times. Enjoy that fantastic new 13kw system! Show additional information

Installers great and neat. Looks good

Tyson the rep was very thorough, professional and was able to answer all questions asked. He was very knowledgeable. The contact from SAE in between accepting quote and installation was great, we haven’t experienced such service before, thanks. The installation team were very polite, clearly knew what to do and were very neat. Corey the team leader kept us informed through the installation and provided us with good information about the app, he also had us connected before they left (we previously had solar) so we can track our usage this time. Customer service has been thorough. Thank you to the whole team.

Supplier Reply

Hi Karen, thanks for your very thorough review, it's great for us to hear exactly how our team is performing to ensure as smooth a solar journey as possible for our customers. We are really pleased that you have found our service to be professional and thorough and we'll be sure to pass your feedback on to Tyson, Corey and the rest of the team. Enjoy that fantastic 6.6kw system! Show additional information

Very Happy from start to finish

Always able to speak with someone .The guys doing our install were confident and professional. The weather on the day of our install was miserable however the two guys happily powered on with a beautiful installation. Finish is perfect and exactly what we wanted.

Supplier Reply

Hi Peter, that's great news! We are thrilled to hear that our team were able to provide you with "exactly what you wanted" for your recent solar installation. Thanks for taking the time to leave your review and if we can be of any further help please don't hesitate to get in touch. Enjoy! Show additional information

Great Service from start to finished

Sales - fantastic from Codey - he did a package for 3 houses in our street

Customer service - Excellent - from the 1st phone call to the last email

Installer - the day they said they where on time and very polite

best service i have ever had in anything i have done -

highly recommended

Supplier Reply

Wow, thanks for the glowing review David! We are really happy to hear the Codey and our install team have looked after you so well. We'll be sure to let them know they've done a great job and that you are so pleased with their work. Thanks for the recommendation also, we really appreciate it. Enjoy that fantastic new 6kw system! Show additional information

Good honest reliable service

Sales and quotation was spot on
Installation was timely and neat and tidy
Customer service was a little hit and miss by office staff but always friendly and effective.

Supplier Reply

Hi Mark,

Thank you for taking the time to share your feedback. We are so pleased that you're happy with the outcome of your solar journey and have no doubt you'll already be reaping the rewards of your new solar powered lifestyle!

We're disappointed to read that some of the customer service you received was anything short of exceptional - we are always striving to improve our processes and services, so please be assured that we have passed this onto our customer care team for consideration going forward.

Thanks again Mark
Show additional information

Good Service and Follow Up

Prompt clean and efficient.Informative and friendly. Regular updates on installation process and follow up.

Supplier Reply

Thanks Ian, great to hear that you are pleased with our service. We appreciate you taking the time to leave your review. Welcome to the solar powered community! Show additional information

A trusted guiding hand through the Solar maze.

From the outset the sales team worked well to provide clear, easily understandable and concise information about the huge array of options available in the solar market. They catered to my changing requirements without fuss.

The Admin team then provided timely updates on the progress of the project with a very clear time and date for the installation. And while some might think it strange, they actually arrived on time and on the day promised. Dean and Arthur walked me through the activities for the installation and on completion gave a quick run through on the system and the outputs of the energy monitoring.

In all a very professional approach throughout the project from start to finish and have no hesitation in recommending SAE to any prospective solar buyer.

Supplier Reply

Hi Jeff, thanks so much for the great review! It's wonderful to hear exactly how our team have provided you with professional service from start to finish. We'll be sure to pass on your feedback to all our teams and let them know to keep up the good work. Enjoy that fantastic new 6.6kw system! Show additional information

Recommended, large-scale, long-term player

I went with SAE because the were the longest standing, most reputable supplier of all the options I considered.

My sales rep was honest and reputable but sometimes hard to contact. The office staff are well organised and professional. The installers were good but rushed the end of the job, perhaps because it was XMAS eve. I got them back to tidy things up a little and they returned promptly and without any fuss.

Supplier Reply

Hi Aidan, thanks for the honest review of where we've hit the mark and where we can improve! We're glad we were able to get your system installed over this busy time of year and any issues were resolved quickly and easily. If you ever need any assistance in the future, please do not hesitate to get in touch with us. Thanks again Aidan! Show additional information

Nice people to deal with.

Their rep responded to our request for a quote the same day. Upon acceptance SAE kept us informed of the process and progress of the installation. The installation team were on the ball and again kept us informed when the insall was ready to go. SAE organised all the connection requirements. Install was done on 31 July but we are still waiting on the Smart Meter install and connection to the Grid. SAE have done their bit it is now in the hands of Energy Australia.

Supplier Reply

Thanks so much for the great review Mike! We love to hear how our customers have benefited from a smooth solar journey from end to end. Let's hope your connection is imminent and you start reaping those solar rewards as soon as possible. Enjoy! Show additional information

Excellent all round

We had a second system added to our existing system.
Fronios inverter and Sunpower 20 x 330w panels

*Fantastic service and communication from Mark our sales representative.
*Excellent price matching, went that extra mile to get the absolute best price for us.
*Great communication throughout the whole process from start to finish.
* Installers were very professional and really helpful.
GREAT EXPERIENCE ALL ROUND!!!
Thanks

Supplier Reply

We are thrilled to hear you had a great all round experience with SAE Wayne! Thanks for taking the time to leave your review. We'll be sure to pass on your feedback to Mark and let him know to keep up the good work. Enjoy your new extra solar powered lifestyle! Show additional information

Helpful & friendly team

We had a great experience with the SAE Group. The sales team were very helpful, Damian was able to explain the different systems and which one would work best for our property and needs. The installation team were very easy to work with. The communication was very prompt when we needed help. The install itself was quick and the the install team on site were able to answer any questions we had. Once it was installed the grid connection was handled by the customer service team, I didn't have to chase anyone up at all.

Overall was a great experience, would highly recommend!!

Supplier Reply

We are thrilled to hear that you had a great experience with SAE Group Ashlea! Thanks for taking the time to leave your review.We appreciate your recommendation and look forward to helping your family and friends. Welcome to the solar powered community!???? Show additional information

Great Solar Experience from Quote to Install

James the Solar Consultant from SAE very professional, approachable and knowledgeable.

Solar support team kept me informed throughout the process.
Installers with Hemi as Supervisor made it a Efficient and trouble free.
After install support Excellent.

I will use SAE for general Electrical.

Supplier Reply

That's great news David! We'll be sure to pass on your feedback to James and Hemi and the rest of our team. Thanks for taking the time to leave your review. Welcome to the solar powered community! Show additional information

SAE Group, great service all the way to the end

Sales guys came onsite and explained everything gave us lots of information, answered all our questions, plus was very happy to answer all our queries along the way.

Installation went as they said, ontime and very polite, even offered a better place to relocate our meter box to.
Explained all the info about the smart metre and how to use it, plus was happy to answer any questions we had at the time.
They left the place as it was before starting.

Wow customer service was brilliant as they kept me informed all the way up to the Installation and after.
Also they helped with the grid connection, to be honest I didn't have to do anything as they had everything done for me.
SAE Group is just a good company to deal with.

Supplier Reply

Thanks for taking the time to leave that fantastic review Michael! It's great to hear that your experience with SAE was seamless from end to end. If we can be of any further help to you or your friends and family please don't hesitate to get in touch. Enjoy your new solar powered lifestyle! Show additional information

Our experience with solar

Sales staff were punctual, polite and very helpful.
Service followup very professional.
Installation was without a problem and very neat and tidy.
Early days yet but we are very happy with our solarquotes installer.

Supplier Reply

Thanks Graham, it's wonderful to hear that you are very happy with your experience with SAE from end to end. If we can be of any further help please don't hesitate to get in touch. Enjoy that fantastic new 6.6kw system and the benefits it brings! Show additional information

Very professional

Excellent sales and quoting. Very professional and prompt installation. Highly recommended

Supplier Reply

Thanks for your review Joe and for the recommendation! We are thrilled to hear that our team from sales to installation provided you with professional and prompt service. Welcome to the solar powered community! Show additional information

Quality system at a great price.

The sales person was informative and answered our questions promptly. The installers were punctual & friendly and answered our questions regarding placement of the panels decisively. The company was very communicative throughout the whole process providing regular updates by phone/text/email. They also provided all the details needed to request a Smartmeter from our energy retailer. All in all we've very happy with the company and the installation.

Supplier Reply

That's great news Janine! Sounds like we've hit the mark with making your solar journey as seamless as possible. If we can be of any further help to you or your friends and family please don't hesitate to get in touch. Welcome to the solar powered community! Show additional information

Highly recommended

All round good experience from the quoting process, with Emily in the office keeping me informed throughout the process.
The installation was great, no tiles broken & well explained by Ty.
Very polite & no dramas.
Have recommended already to many friends.
Alison

Supplier Reply

Hi Alison, thanks for the great review, we are really pleased to hear that your experience with SAE from end to end was a smooth one. We really appreciate the recommendations and the opportunity to help your friends join the solar powered community. Enjoy that fantastic new 6.6kw system and thanks again Alison! Show additional information

Havnt done instal yet

I’m very thankful for your service it made things a whole lot easier

Supplier Reply

Making our customers solar journey a whole lot easier is our aim, so we are really happy to hear that Jodie. Thanks for taking the time to let us know and enjoy your new solar powered lifestyle! Show additional information

Awesome service

Got a quote from Damian, he explained everything simply and advised me on what to look for in a system and questions to ask when going to other companys for quotes. Initially I found SAE more expensive but i liked the after service component of dealing with them. Damian was not pushy and genuinely helpful, a true gentleman!

After receiving 3 more quotes and a discussion with Damian we agreed on price and the job was booked in. Installation ran smoothly with the guys being extremely polite and informative. Arrived on time and cleaned up after themselves SAE organised the grid connection and nothing was a hassle. Even after the install ive had questions which i sent to Damian and he promptly answered my concerns around FITs.

Cant fault the service and professionalism of this company. I definitely made the right choice!

Supplier Reply

Hi Suzzanne, thank you for taking the time to leave your review and what a great review it is! We are thrilled to hear that you feel that you made the right choice to have SAE Group accompany you on your solar journey. We'll be sure to let Damian know that his efforts to go the extra mile for his customers has been appreciated. Thanks again and enjoy your new solar powered lifestyle! Show additional information

Tim - Margate QLD

In home sales and quoting was excellent, the salesman listened to what I wanted and helped me achieve a system that suits my needs.
Installation was professional and tidy.

If I had to find a fault with the process it would be lack of information on progress, I was able to find out where we were up to but only from my phone calls. the office seemed reluctant to return calls.

Overall I am very pleased with the final outcome.

Tim

Supplier Reply

Hi Tim, thanks for taking the time to leave your review. We are glad to hear that overall you were pleased with your experience with SAE. It sounds like we've done a great job in providing you with a system that is tailored to your needs and professionally installed. We appreciate the feedback for our customer service team and we will definitely take that onboard. Apologies for any inconvenience caused. Welcome to the solar powered community and enjoy that great new 8kw system! Show additional information

Very informative and helpful

SAE did not try to sell me the most expensive option available, they gave me a few suitable options to choose from. They explained everything to be so I had an excellent understanding of each product. Any questions I have are answered efficiently. I would recommend SAE to all of my friends and family.

Supplier Reply

Hi Lauren, we are really happy to hear that we have been able to make your solar journey a smooth one. We are even happier to hear that we have earnt your recommendation to all of your family and friends and we look forward to helping them join the solar powered community. Enjoy your new solar powered lifestyle! Show additional information

Simple Process & Professional Installation

The whole process was made easy and simple. I tried several companies which over complicated everything. Roy from Sparky Solar, came out and provided a solution that made sense and had a quote to me within a day. From there SAE provided regular updates and great customer service.

The installation was done on time with no hassles and the installers where polite and friendly.

Highly recommended!

Supplier Reply

Thanks for the the 5 star review Ben! It's great to hear that our team are worthy of your recommendation. Welcome to the solar powered community, enjoy! Show additional information

Installation was effecient and professional. Very informative crew.

Great installation crew, professional and informative. Worked efficiently and did a tidy job.

Supplier Reply

Thanks Navid! We'll be sure to pass on your feedback to our installation crew, they'll be really pleased to hear that you were so happy with their work.Thanks for taking the time to leave your review and enjoy that fantastic new 6.6kw system! Show additional information

SAE solar installation

Dealing with the sales person was easy(via email at my request). Pertinent information was provided when asked for. Negotiations were short and meaningful. Installation went well with a 2nd crew arriving to help finish the installation. Admin staff were always helpful to deal with and the post installation work(connecting to the grid) has been easy.
2nd time I have dealt with the SAE group(Air conditioning, solar)and they have been excellent both times.

Supplier Reply

Hi Dominic, thanks for the great review! We're really happy to hear that both your experiences with SAE Group have been excellent. It sounds like everything went as smoothly as possible on your solar journey and you were well looked after. Now you can sit back and enjoy the many benefits of that fantastic new solar system! Show additional information

Great service, quality installation.

Very professional to deal with, installation was done very well. Very happy.

Supplier Reply

Hi Ben,

Thank you for taking the time to share your feedback. We love hearing from our happy customers and we are so pleased that everything met expectation - we have no doubt that you'll be enjoying the amazing benefits your new solar powered lifestyle will be bringing you now, and for MANY years to come! Thanks again Ben.
Show additional information

Satisfied customer

Some lag time between signing and hearing any information about the next step, so needed to follow up. Customers like to hear from companies so as to at least feel something is progresssing.

Installer was considerate and able to keep me informed during installation

Grid connectrion still to be completed

Supplier Reply

Hi David, thank you for sharing your experience. I am sorry to hear that you experienced a delay in our communications - please be assured that your feedback has been passed onto the team for consideration to avoid this happening in future. We are pleased to hear though that your experience with our install team was a positive one. Welcome to the solar community! Show additional information

Great customers service.

Communication was great throughout the whole process and the install was quick and tidy.

Supplier Reply

That's great to hear Roth! Thank you for taking the time to let us know. Enjoy your new solar powered lifestyle! Show additional information

"ABSOLUTELY FANTASTIC"

ABSOLUTELY FANTASTIC "
What a wonderful experience it was to have the SAE GROUP supply & install our Solar System.
I believe this company gives 110%. Their ATTITUDE, ENTHUSIASM & PROFESSIONALISM is 1st class. The sales team, the office team & the installers go out of their way to satisfy their clients. I would have no hesitation in recommending the SAE GROUP to anybody who wishes to install a Solar System. They were a pleasure to deal with & to have in one's home.
A big Thank you to SAE Group & Services NSW.
Yours Sincerely
Glen Wyatt
Townsend NSW 

Supplier Reply

Wow - what a fantastic review to read! Thank you Glen - we really appreciate you taking the time to share your experience and are thrilled that all aspects of your journey were great. We will be sure to pass your kind words onto everyone that played a part in your install. Now - to sit back and enjoy your new solar powered lifestyle! Show additional information

Solar

Basically it came down to price n system quality, all good

Supplier Reply

Glad to hear you are happy with your new 6.6kw solar system Lewis. Thanks for taking the time to let us know. Enjoy! Show additional information

Friendly and professional installation.

I just had a 5kw system installed to replace my existing solar panels and inverter. From the time I received the quote to the completion of the job, SAE staff and contractors were fantastic. The office was in touch on a regular basis to ensure all my questions were answered. The original rep I spoke to clearly described the system and the deal on offer to have it installed. And the two guys who uninstalled the old gear and installed the new system were thorough, professional and very friendly. They even cleaned the area of my roof that sat under the old panels before putting the new panels in.

All in all a seamless experience from start to end; and I can now track my solar power generation and performance via an app. Thanks SAE!

Supplier Reply

Thanks for the 5 stars Mike! We aim to make our customers solar journey as smooth as possible so we are thrilled to hear that you had such a seamless experience with SAE. Enjoy that fantastic new 6kw system and the benefits it brings! Show additional information

Great work SAE

SAE were very professional and also helpful with all the questions that i raised which ease my mine with the installation, service and communication from the all the staff was great.

Will consider using them again for a additional system as well we will recommend SAE to others in the future.

Supplier Reply

Thanks for the recommendation Amoy! Great to hear that you were happy with our service from start to finish. We look forward to helping you with your future solar needs! Show additional information

had inverter replaced best service and installation

SAE group is the best for our inverter repkacement would buy the whole system from them salesman went out of his way for us and the installers were informative, polite, tidy and very helpful woukd give them 5 stars

Supplier Reply

Thanks for the 5 stars Jan! We are thrilled to hear that our team have looked after you so well. We trust you will continue to enjoy your solar powered lifestyle now that that great new inverter has your system back up and running! If we can be of any further assistance don't hesitate to let us know. Show additional information

Seamless and extremely professional attitude and installation

Great to deal with a very professional and obliging company, a hard thing to find these days.

Supplier Reply

Thanks Richard, that's great news! We appreciate the feedback. Enjoy your fantastic new solar system! Show additional information

Very professional

After completing the process I can highly recommend the SAE group. The response from the sales team was prompt and the salesman very informative. He was upfront concerning all the costs and the pros/cons of different types of systems. The installation was quick and painless and I must add it was such a pleasant experience having tradies actually arriving on time.
The admin team was also very efficient, polite and took no time responding to queries.

Supplier Reply

Thanks for taking the time to leave your review Paul. It sounds like we've been able to make your solar journey as smooth as possible from beginning to end and that is very pleasing to hear. Thanks for the recommendation and welcome to the solar powered community! Show additional information

Professional and considerate

From start to finish our experience was seamless.
Matt was very informative and gave us plenty of options and scenarios, always taking into consideration our budget and circumstances (as we are totally offgid).
Also he was very prompt when answering any of our questions.
Matt is always a delight to deal with.

All 3 installers were great... always keeping us informed throughout the day on where they were during the process. They were very respectful of the property and very due diligent about keeping everything clean and tidy. Great guys.

Everyone was very professional with a great vibe, we would highly recommend... in fact I have.

Supplier Reply

Thanks for the fantastic review Tracy! It's great to hear that Matt was able to tailor a solar proposal to suit your needs and budget and the install team were professional and considerate of your property. We'll be sure to pass on your feedback. Thanks so much for the recommendation also and welcome to the solar community! Show additional information

Great stuff

Excellent service, we have used SAE several times and the service is excellent

Supplier Reply

Thank you Gerard, great to hear that we have consistently provided you with excellent service! Enjoy that fantastic new solar system. Show additional information

New to Solar Power

Customer service was top notch, from initial phone call to sales consultant follow up and then from the Customer Service team. The installation team were very friendly, introduced themselves and even cleaned after themselves. The only issue or dissatisfaction I have is that the system was installed and now (after day 1) we cannot utilise the unit until we receive an EWK to then go to the Energy Company, upon reading the process can take up to 20 days.

As a Group - SAE are recommended.

Foot note: I wasn't fully aware all the components were from China and that the APP appears to be linked directly to China.

Supplier Reply

Thank you for taking the time to leave your review Darren. We are so pleased to hear that you are happy with our customer service and install teams. No doubt you will enjoy the many lifestyle benefits your fantastic new solar system brings once your energy company connects you. Show additional information

Hassle free installation service

Hassle free installation service. Sales/quoting process was very quick, Mark came out 15 minutes after I spoke with him on the phone. Mark negotiated a great price.

The installation team of Alex and his crew were fantastic. Very courteous, very tidy, polite and very punctual. 20 panel, 6.6 kW system installed in around five hours. They just didn’t stop all day.

Customer service girls were fantastic on the phone, however I wasn’t aware that I had to organise a new meter box with my energy supplier so I am now sitting here with a 6.6 kW system for about three weeks until origin can come out.

Supplier Reply

Hi Leesa-Maree, thanks so much for the great review. We're glad to hear that our team did a fantastic job for you. Our 'What's Next' document that should have been supplied with your contract covers the requirement of a new smart meter and our customer service team covers it with all our customers, so we're sorry to hear you missed this detail. We have no doubt though once your system is up and running that you will be thrilled with your new solar powered lifestyle! Show additional information

Installation a breeze

Installers arrived on time and was trouble free ( apart from the CT which they had to install at a later date). Very happy with the level of workmanship. I would recommend this company to others.

Supplier Reply

Thanks Carl! We are very glad to hear that our level of workmanship met your expectations, and thanks for the recommendation. Enjoy your new solar powered lifestyle! Show additional information

Very happy.

Really happy with the service and product from SAE. From the first appointment their Salesman John was very knowledgeable and pointed us in the right direction with the best value for money system. Being a townhouse ours was a bit of a complicated install with panels on 5 different roof areas. The install team was on time, courteous and tidy. The office team kept us in the loop at all times and flawlessly obtained approvals and organised our power provider to hook up the necessary meters. can highly recommend the team at SAE.

Supplier Reply

That's great news Ian and thanks for taking the time to leave your review. We are pleased to hear that you were happy with our service and that our install team did a great job with your complicated install. We'll be sure to pass on your feedback to John and our team, they'll be happy to hear it. Welcome to the solar powered community! Show additional information

Professional and friendly service!

We were really happy with the quoting stage and how everything was outlined in the email to map out what to expect and what we needed to do. It clearly explained timeframes so we were never in the dark during the process.

The installation was also a good experience, the people were friendly and left no mess behind whatsoever.

The customer service team were great to call us regularly to keep us informed about our grid application, and loved the personal touch the day after to confirm we were happy with everything.

Supplier Reply

Thanks for the fantastic review Sally! We are so pleased to hear that your solar journey with SAE was a smooth one from start to finish. If we can be of any further help in the future please don't hesitate to get in touch. Meanwhile, enjoy that fantastic new 8kw system and the benefits it brings! Show additional information

Courteous solar installation as scheduled.

A very courteous installation team who cheerfully answered all our questions. They displayed initiative in quickly obtaining another long ladder to safely access our roof. Their work in installing 24 panels was completed on schedule in one day before 3.00 pm. We would happily recommend the company to anyone contemplating a new solar roof

Supplier Reply

Thanks Frank it's great to hear that you were pleased with our teams initiative and efficiency and found them to be courteous! We look forward to helping your family and friends in the future. Enjoy your fantastic new 8kw system! Show additional information

Installation great however poor logistics, time loss & no effort to assist with 7 day payment request

How was the sales/quoting process? The quantity surveyor [salesperson] recommended 14 SVP, however the trades person stated that only 12 could be placed upon the eastern side of the roof & two would only deliver 90% energy if placed upon the other side of the roof. Big mistake by the salesperson.

The next issue is that unknown to me the SVP presumably were being dispatched from Mexico being it appears Just In Time [JIT] logistics as if they had stock at their head office, it would not have taken over a month to arrive. Another loss in revenue on my behalf and at the same time a deposit which was paid 07 May 20 for $1600.00.
How did the installation go? Polite? Tidy? Punctual? Found the trade persons all of what your question asks.

How was the customer service? e.g. did they help organise the grid connection after the install? Yes to preparing the paperwork for the energy provider, however SAE already had on my roof and meter box, previous SVP + Inverter, apart from removal of the old system, everything was ready to go... no changes to the meter box nor the energy provider.
However, under the contract i signed and knowing that payment was to be the day that installation was complete, I did ask for an extension to pay the full amount upon the 01 Jul 20 [seven day later] due to the fact that the bank interest earning would put me out of pocket buy $120.00.
The extension was denied and consequently I paid from one of my accounts, $5950.00 via B Pay and Credit Card payment being $2465.00 + 1.5% for the use of the card payment being an additional $36.98.

Overall I would not recommend SAE in that I believe for the time that I waited upon the SVP from Mexico and that the salesperson made a huge blunder in his calculations, you would expect a seven day ability to pay for the total payment is justifiable with loss of income from misinformation not being advised that the panels were not in Australia during the contractual agreement, a lag time just under two months.

I am hoping that SAE will compensate me for my loss in generated energy and the bungling of the quantity surveying as 'give & take'.

Supplier Reply

Hi Roger, we appreciate your feedback and we apologise for any inconvenience caused by the slight delay during these very different times. Thanks and kindest regards, the SAE team. Show additional information

Fantastic installation

Fantastic installation. With the information l was able to access from your site l was able to compare apples with apples and negotiate a good deal with the local company that l wanted to install my solar system.

Supplier Reply

Hi there David,

Thank you for sharing your feedback. Fantastic that everything was easy and your install went smoothly. We have no doubt you'll be reaping the rewards of your new solar powered lifestyle in no time at all - enjoy!
Show additional information

Very Prompt Service, Sensational Communicators. Quality installation and Guidance.

System has been fully installed within 2 weeks of deposit. Communication by email and phone providing timelines and answering any further questions has first class. The various teams throughout the install were polite, punctual and very clean whilst maintaining caution whilst working at heights.

Supplier Reply

Thanks for the 5 star review Mark! It's great to hear that you found our service to be first class. Enjoy that fantastic new 9kw system! Show additional information

Efficient, polite and installed before I knew it

The sales team were polite and kept me informed.
Didn't seem to be bothered when I rang again asking another question.
Was lucky that they could fit me in by the end of the week.
The installation team were friendly and professional and the office team did a follow up.
The sales gentleman also told me of prices that I should be looking for

Supplier Reply

Hi Lyn, thank you for taking the time to leave your review. We are so very pleased to hear that you were happy with our service. If we can be of any further help please don't hesitate to contact us. Enjoy, that fantastic new solar system! Show additional information

Not happy with the original installation after some discussion problem was corrected to my satisfaction

1 Excellent. did not liaise with office very well for return calls .May be office staff was at fault.
2 All trade persons were very polite and helpful.
3 All ready had smart meter from old system Other than a bit of lack of communication all was good.

Supplier Reply

Hi Peter, thank you for taking the time to leave your review. Sounds like you were happy with our service overall, so we are pleased to hear that. Apologies for any inconvenience caused with return communications, and thank you for letting us know, we will take it onboard. Enjoy that fantastic new 6.6kw system! Show additional information

Supplier Reply

Thanks for taking the time to post your rating Karen. Enjoy your fantastic new solar system! Show additional information

SAE Solar

SAE we quick with quoting and competitive. The installation seemed to go to plan. Later once the system was hooked up to a new meter, I had questions as to what happens with the Tarif 33 which my pool pump only runs off. They were of no help, as were my supplier Origin. I still have no idea how to sort that. Disappointed they didn’t discuss that issue with me before installation and don’t seem interested to help afterwards
Apart from that everything seemed to go smoothly.

Supplier Reply

Hi Jeff, thanks for taking the time to leave your review. We're pleased to hear that the quoting and install process went smoothly for you. I looked into the issue with your Tariff for you and I believe our Energy Consultant Pete has already spoken with you to help clear up this confusion. However, he will be in contact again just in case you have any other questions. Thanks and kind regards the SAE Team. Show additional information
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