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SAE Group Pty Ltd Reviews

Based on 466 reviews

  • 5 star 82
  • 4 star 300
  • 3 star 74
  • 2 star 8
  • 1 star 1

Average Customer Review

  • Value
    4.19
  • System Quality
    4.24
  • Customer Service
    4.21
  • Installation
    4.43

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About SAE Group Pty Ltd, Solar Installers

SAE Group is a wholly owned and operated Australian company specialising in energy efficient technology, solar power, Air conditioning and overhead and underground Powerline Construction and High Voltage Electrical for Energex, Ergon and Essential Energy networks.

We directly import solar products which gives us a competitive price point and the ability to control the supply and quality of the products we install.

SAE Group is a multi award winning company and a Master Electrician, we are working to make Australia 100% renewable and supply quality products at a competitive price.

SAE Group Pty Ltd Solar Reviews

We follow up with all reviewers after 12 months to see how their system is going since it was installed. These are all the reviewers who have responded to our 1 year follow up:
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SAE were helpful and efficient and available for questions. My system is just installed, I am not sure of savings yet. Show additional information
System has been running now for a couple months. 6.4kw of Seraphim Eclipse panels and a 5kw ZeverSolar inverter. I found the salesperson genuine without the usual pushiness with plenty of time spent going through options and ensuring the roof areas were appropriate. The package offered was a good balance of quality vs. cost, 6.4kw of Seraphim Eclipse panels and a 5kw ZeverSolar inverter. There were a few issues with emails sent via their customer management portal not coming through but once they sent these emails directly I received them fine. Would happily recommend them to friends and family.

Supplier Reply

Hi Luke, thank you for taking the time to write a review. The difference with SAE Group is that we tailor the solar system around your home, energy usage and budget - so it's great to hear we hit the right balance for you. I'm sorry to hear their was some issues with the customer management portal, I will follow this up my end to ensure this has been resolved. Thank you for recommending us, and we hope you're enjoying your solar. Show additional information
Their man Pete Moran was excellent to deal with, contactable any time day or night.

Supplier Reply

Hi Les, thank you for leaving a review and for mentioning our consultant Pete Moran. We're delighted you had a great experience and will pass these comments on to Pete. Enjoy switching to solar. Show additional information
There seems to be a dislocate between sales and installers. The sales have all the technical knowledge and some very good ideas and advice. The installers come and do their thing and go. And they were good. But when the customer wants information from the installer at the time of installation (such as how to connect the wifi dongle to the notepad) there is a blank look and words to the effect, "I am an electrician, I don't know such things."
Also the sales person advised that wiring would be placed in the roof cavity. The installer suggested/told me it would be conduited across the roof. No big deal but it seemed there was a lack of communication between sales, installers and customer.
There has been no follow up from the sales person. The company has been very good through emails especially on a warranty issue that was fixed promptly.

Supplier Reply

Hi Ross, thank you for taking the time to leave a review and for making us aware of this issue. We have taken this feedback on board and started to look at options to resolve this dislocation, and hopefully deliver a smoother process overall. On a positive note, we're glad to hear your issue was fixed quickly and that you are hopefully now enjoying the benefits of solar. If you have any further issues then please do not hesitate to call our office on 1300 18 20 50. Show additional information
The salesman James has been good value. He has followed up on all inquiries and kept me informed. There were many more tiles broken than anticipated but they have followed up and made sure everything is OK! One part still remains to be completed but overall no problems!

Supplier Reply

Hi Anne, thank you for leaving a review and for mentioning our consultant James. All our consultants pride themselves on great customer service and solar knowledge so we're thrilled to hear you had a good experience. We hope you are enjoying your solar soon - if there are any issues then do get in touch with our office on 1300 18 20 50. Show additional information
House not built yet so can't comment on install. Pete from SAE was not pushy and answered all my questions have already referred others who are also signing up.

Supplier Reply

Hi Anthony, thank you for writing a review on your experience with SAE Group so far. When it comes to investing in solar, knowledge really is key - that's what makes us stand apart from other sales companies. So we're delighted to read that Pete was able to answer all your questions. Thank you for referring us, and don't forget to ask them to add your name as a referee so you can enjoy a $100 gift card from us. We hope you enjoy your solar journey. Show additional information
SAE were very helpful willing to come and have a look and give accurate quote. Sales man was very nice and helpful. Very happy overall with product and service.

Supplier Reply

Hi Nerida, thank you for taking the time to leave SAE Group a review. We are delighted to read that you were happy with the overall service from SAE Group and with your switch to SAE Group. Quality is of the upmost importance to us so we're glad you picked up on that. Enjoy your solar. Show additional information
Great clean installation. Easy to deal with. Good communication. I would recommend

Supplier Reply

Hi Edward, thank you for taking the time to leave SAE Group a review - we really appreciate it. Delighted to read that you had a positive experience with us, especially when it came to our customer service. Thank you for your service, and we hope you're enjoying your solar. Show additional information

Supplier Reply

Hi Madonna, thank you very much for such a great review! We're delighted to read that you had a positive overall experience with us in all aspects. We hope that you enjoy your solar. Show additional information

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Hi Andrew, thanks for leaving such a positive review. We're s glad you've had a great experience with SAE Group. We hope you are enjoying your new solar lifestyle. Show additional information
Pete Moran was very professional and provided great follow-up calls and also remained in contact throughout the process. Would recommend him any time.
The installation team were wonderful, polite and very mindful.
This has been a really good experience and love that they are Australian owned.
With thanks. Helma

Supplier Reply

Hi, thank you for leaving such a great review, and for mentioning our consultant Pete Moran. All our consultants pride themselves not only on their solar knowledge, but on delivering a seamless journey for our customers - so we're delighted to hear you had that. Thanks again for the recommendation and we're glad to hear your enjoying your solar. Show additional information
The Sales Rep initially came across as pushy with answers for everything as to why his quote was the best. With hindsight, he really did know his subject well. The final product outcome is an bit of an upgrade on what was offerred, at additional cost, but that was OK to us because we think we will have a better system. We compared it with a mate's solar and it seems to be quite comparable in terms of product and at a better price.

Supplier Reply

Hi Dick, thank you for the positive feedback. All our consultants pride themselves on their solar knowledge as they really do know their stuff, but we're sorry to hear this initially came across as pushy. On the positive side, we're delighted that you are happy with the final product outcome. Hope you're enjoying solar. Show additional information
The installers, led by Leon, are the best things about SAE. Leon and his team worked hard during the installation and left our place clean and tidy.

The post sales customer service of SAE needs some serious improvement:

- lack of contact after paying the deposit about when the system was expected to be installed;
- not allowing sufficient time for the installers to sort out the installation (they company only allowed 1 day when it should have been apparent it was a 2 day job - being home during the installation I know how hard the installers were working so it definitely was not an issue with the speed of the installation team); and
- I needed to follow up with them 3 times to arrange to fix up a faulty part with our battery, which was finally sorted 3 weeks after the installation was completed.

Whilst I'm already glad we've had Solar and the batteries installed, the poor customer service from SAE has left a bit of a sour taste in my mouth.

With the Redback battery, I'm super impressed with how compact and smart looking the system is (particularly when compared to the battery system that most people only seem to know about!). I'm a bit disappointed that twice in the last week the system has lost communication so we haven't been able to track our usage/storage/generation requiring a reset of the system, but I have been assured that this does just impact our ability to track usage, the system does continue to work properly). Apparently Redback are looking at sending out a software update in the next couple of months to deal with this type of issue and hopefully they do, as it'd be a real shame for that to impact my impression of the battery and the company. Despite this system communication issue, my impression of our Redback battery is very favourable.

Supplier Reply

Hi Bryan, we're sorry to read that you had a bad experience with us regarding our customer service. We have honestly taken on board your feedback and have since decided to put further processes in place to try to rectify this, including training and scheduling, and hope to work towards changing your opinion. On the positive side, we're delighted to hear that you're as impressed with the Redback's compact system as we are. Although, if you need any further assistance regarding the lost communication then please contact our office on 1300 18 20 50. Again, thank you for making us aware of our successes and negatives, feedback like this is greatly appreciated in helping our company to further develop and improve the overall customer experience we offer. We're glad your enjoying your solar and energy storage solution, but please do get in contact if you have any further issues, we'd be happy to help. Show additional information

Supplier Reply

Hi, thank you for leaving a review. I'm sorry to see that you weren't as happy with the level of customer service, this is an area we are concentrating on in terms of training as we want all customers to have the best experience with us as possible. On the positive side, we're delighted to read that you were happy with your installation. Hope you're enjoying the many benefits of a solar lifestyle. Show additional information

Supplier Reply

Hi, thank you for leaving a great rating. Delighted to hear you've had a positive experience with us so far, and I'm sure that will continue. Here at SAE Group we strive to give the best quality systems at highly competitive prices, so we're delighted you chose us for that reason. Show additional information
I am awaiting for my meter board to be reconfigured before we start the solar.

Supplier Reply

Hi Krishnan, thank you for leaving such a positive review about your solar experience so far. We hope that your meter board is up and running soon and you can start enjoying the many benefits of solar. If we can assist in any way then please call our office on 1300 18 20 50. Show additional information
SAE delivered a quality system for a great price and i was really impressed with their installation team and process. It was good to have the people supplying the product also doing the work and providing after sales support.

Supplier Reply

Hi Kevin, thank you for leaving such a positive review. We like to be involved in the whole process to ensure the best overall experience, so we're glad we hit the mark with you. The installation team will be delighted to hear they impressed, we will make sure to pass this on. Hope you're enjoying your solar. Show additional information

Supplier Reply

Hi David, thank you for leaving such high ratings. We're delighted you had a positive all round experience with us. Hope you're enjoying your solar. Show additional information

Supplier Reply

Hi, thank you for leaving a positive review about SAE Group. We aim to be competitively priced with all our systems so it's great to see that's the reason you chose us. Thanks again. Show additional information

Supplier Reply

Hi Frans, thank you for leaving such a great review. Quality is very important when it comes to solar so we're glad you chose us for that reason. We hope you are enjoying your new solar lifestyle. Show additional information
All good! :-)

Supplier Reply

Hi Ben, thank you for the review. Always great to hear our customers had a positive experience. Hope you are enjoying the many benefits of solar. Show additional information

Supplier Reply

Hi, thank you for leaving a great review about SAE Group. We only supply high quality systems but strive to be as competitively priced as possible, so we're glad we hit the mark with you. Hope you are enjoying your new solar. Show additional information
Great experience with SAE. At the initial site visit Mark listened to our needs, answered our many questions and presented quote options for us to consider. We felt confident that we were choosing the best quality and choice for our household at a great price. The sale process was smooth and easy, we didn't have much of a wait time for installation as we already had a NSW net meter. The installation crew - Leon, Travis were professional and considerate. Leon took the time to run through how things worked and showed me the online monitoring. Couldn't fault them. So happy with our new panels and love being able to see online how much electricity we are producing, using and exporting back to the grid. Highly recommend.

Supplier Reply

Hi Darren, thank you for that great review. We really appreciate you taking the time to tell us about your positive experience with us. Here at SAE Group we strive to be different by tailor designing all our systems and installation by our own teams. We will pass on this great feedback to Mark, Leon and Travis - I'm sure they'll be delighted to hear it. All the best with your new solar lifestyle. Show additional information
John from SAE group was the most informative and helpful out of all quotes we received. Thank you

Supplier Reply

Hi Lisa, thank you for leaving a positive review. We will definitely pass on this great feedback to John, he will be delighted to hear it. We hope you are enjoying your solar. Show additional information
As well as providing the best price, SAE also took the time to visit us and explain things in detail. Once awarded the job, they were in touch from day one. They completed the installation shortly after and the installers appear to have done a very neat job. We are presently waiting for Origin to install the meter.

Supplier Reply

Hi Alan, thank you for leaving such a positive review. We all strive to give the best customer service, so we're delighted we hit the mark with you. We hope that you're meter is up and running so you can start enjoying the a new solar lifestyle. Any queries then please feel free to get in touch. Show additional information

Supplier Reply

Hi Frank, thank you for taking the time to write a review. Quality systems is of the upmost importance to us here and we're glad that's the reason you chose us. We hope you are enjoying your new solar. Show additional information

Supplier Reply

Hi Bernie, thank you leaving a great rating. We hope you are enjoying your new solar. Show additional information
Great sales support and information provided about set up and options. The install team were a little difficult to deal with but quality of work was good. Dealing with the energy supplier was the slowest part and took 2 months to get the new meters installed.

Supplier Reply

Hi Richard, thank you for taking the time to leave a review. We believe knowledge is power when it comes to solar energy so we're delighted to hear that you were given a good amount of information. I'm sorry to hear that you felt the install team were difficult to deal with, this isn't something we usually hear but I will look into this further for you. Hope your situation with your energy supplier is all sorted and you're now enjoying your solar savings. Show additional information
The system is being installed today
So far the SAE group has been very good to deal with .

Supplier Reply

Hi Mal, thank you for leaving a review. I hope that your experience with us continues to be positive, and that you enjoy the switch to solar. Show additional information
Company was very competitive with others.Happy so far, only been installed for 3 weeks. Downside. Still waiting for a Paid Invoice. Emailed them a couple of times but seem once they have your money that's it or either their Office staff are very slow.

Supplier Reply

Hi Pam, thank you for leaving a review. Delighted that you are happy with your system and that it was competitively priced. I have resent a final paid invoice for you now just to ensure that you definitely have it. Please call the office on 1300 18 20 50 if you have any further issues, and we'd be happy to help. We hope you are enjoying your new solar lifestyle. Show additional information
Deposit paid 2 months ago and nothing on the roof, no back-up calls. Was advised that work would begin 2-3 weeks after deposit paid......... Show additional information

Supplier Reply

Hi Joseph, what an incredible rating. Thank you very much for taking the time to add a review, and we're delighted you had a great experience with us.
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Had quite a few quotes (5). All were excellent - I ended up choosing these guys as they had their own installers and have constantly received good reviews (keep away from marketing companies). Everything done on time as promised - and they were a little cheaper. Quotes ranged from $4000 to $7500 (depending on inverter). SAE were $4500 with a Zervoserver Inverter with 5 year warranty on inverter. Have to wait and now see if it will pay itself off in 4 years (this was my goal). Has all the bells and whistles like wi-fi connection and you can get an app to monitor the inverter (do I really want to do that ... mmmmm). Anyway all in all a pretty smooth experience. Batteries are not an option at this point in time (won't pay for themselves before replacement required). You have to get the quotes around to get a good idea of what will work with your roof etc. I spent a long time on line trying to get a price. My advice is to budget around $5500 and get them around - don't fall for the marketing companies on TV - look for someone local who has been around a while and will give you backup if you ever need it.

Supplier Reply

Hi Jeff, thank you for leaving such a great review. We are delighted that you had a smooth experience with us, and that you're enjoying your tailor made system designed around your roof and energy usage. We really hope you're enjoying your solar system, and we're here if you ever need it. Plus, great advice! Show additional information
System not installed as yet.

Supplier Reply

Hi, thank you for leaving a positive review. I hope that your experience with the solar installation will be just as positive. Show additional information

Supplier Reply

Hi, thank you for leaving us a great rating. We're delighted to read that you enjoyed your experience with us. Hope you're enjoying the benefits of solar energy. Show additional information
SAE has to be the best customer service business I have ever dealt with...... Great communication from the office & installers

Supplier Reply

Hi Alan, thank you so much for the great feedback. We strive to give the best customer service possible and we're delighted to hear that you had that. Hope you're enjoying your solar lifestyle. Show additional information
The panels are up but they have not been connected as yet. Everything went well but we will only be able to evaluate the system with time.

Supplier Reply

Hi Anna, thank you for your positive review. We only recommend the best systems and strive to ensure they are competitively priced. I hope that your system is up and running, if you have any issues then please don't hesitate to contact our office on 1300 18 20 50, we'd be happy to help. Show additional information
We intended to get the three quotes but after the attention of SAE initially, who were so professional and attentive, we ran with them.

Supplier Reply

Hi Anthony, thank you for this great feedback. We strive ourselves on trying to give the best customer experience so we're glad we hit the mark with you. We hope you're enjoying your solar. Show additional information

Supplier Reply

Thanks for your feedback Andrew, glad we could be of assistance. Show additional information
Finn recommended we get quotes from 3 installers including SAE. Having done this there was no comparison. Pete at SAE was excellent at following up and satisfying all our queries, listening to our questions and being mindful of our budget. Explanations were made in terms we could understand. Nothing was too much trouble. The tradesmen who erected the system were professional and polite - our site was muddy and they were respectful of our new home. We have already recommended SAE to others enquiring about solar systems.

Supplier Reply

Hi Alan & Frances,
Thanks for taking the time to share your experience with us. We make it our business to ensure our customers are well informed at every step along the way. Thanks for recommending us to your friends, we look forward to helping them to a positive outcome as well.
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Matt @ SAE Solar has been great explaining our system an what needs to be upgraded an amended, you couldn't ask for a better customer service from him,will put every effort into making sure customers are happy an satisfied.

Supplier Reply

Hello Debbie,

Thank you for taking the time to leave a review.

We are glad to hear that you had that experience with us as we believe knowledge is power.

Have a great day

Thank you.
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Out of the quotes SAE were the only ones who new the product and great after sale service

Supplier Reply

Hello Jasmine,

Thank you for taking the time to leave a review.

We are very happy to hear that you feel confident in making the decision to change to Solar.
We believe Knowledge is Power and that allows us to provide the best possible information to our customers.

Thank you
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After much research and deliberation, we decided on a SunPower/Fronius system and thanks to Solar Quotes we had many providers to select from. We finally chose SAE Group mainly due to their Senior Consultant Pete Moran. He was professional, courteous, informative and all of our questions were followed up personally with a prompt reply. After negotiating a fair price, SAE went out of their way to meet our requests and confirm an installation date within 3 weeks. On the day of installation, Zaren and his team of professional installers were prompt and very courteous. Installation was over two days and we were kept informed throughout the installation process. Upon completion, we were shown the site area and we were very impressed to see that the whole area was tidy and clean and all rubbish had been removed. We were given a quick instructional brief on how the system works and also how to use the Fronius App. The system fired up on first go and to this day has met all of our expectations. Setup with our electricity provider (AGL) was very straight forward and took less than a week. Overall, we are very impressed with the SunPower/Fronius system and were very satisfied with the installation. Thank you Pete Moran and we can highly recommend SAE Group.
Note: after reading through previous testimonials, we realized that the delay in connecting solar was going to be with Energex. An application to Energex and changeover to a smart meter was made about 2 months before we had solar installed, hence why it took less than a week to connect with our electricity provider.

Supplier Reply

Hello Lara,

Thank you for taking the time to leave a review.

We are very happy that you have enjoyed your experience with us.

Thank you.
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Supplier Reply

Hello,

Thank you for taking the time to leave a review.

We hope that you enjoy your experience with us whilst you change to Solar.

Thank you.
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Supplier Reply

Hello,

Thank you for taking the time to leave a review.

We are glad we were able to provide you with a solar system within the price range you wanted.

Thank you.
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All quotes were very similar and very good, which made choosing very, very difficult. The salespeople were all wonderful to deal with as well: courteous, patient and knowledgeable. The specs and reviews (from your website) for the panels and inverters did my head in a bit but were ultimately helped me understand what I would be dealing with. In the end, it was almost a case of 'point while blindfolded' but, the salesman gave a little extra and that swayed our choosing.

Supplier Reply

Hello Colin,

We believe Knowledge is Power and we are very happy to hear that we were able to assist you with choosing the best products for you system.

Thank you.
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I can only recommend the team from SAE. From James (the sales person), to the office staff to the installation team. All interactions have been very helpful, they were always on time and super friendly.

Installation team did an awesome job, super friendly, although due to height of house have had a challenging day!

Can only recommend SAE

Supplier Reply

Hello Bert,

Thank you for taking the time to leave a review.

We are very happy to hear you enjoyed your experience with us.

Have a fantastic day.
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Very poor customer service. ive had to chase this company constantly to find out what is happening with getting my system operational. Inverter didn't work when powered up.

6 months since i signed the paperwork, paid in full and had system installed and i still dont have an operating solar system.........

Supplier Reply

Hi Dale,

Thank you for your feedback. I am very sorry to hear you have not had a positive experience with us in this instance We pride ourselves on delivering a great customer experience so we take these matters very seriously. I can see your new inverter is scheduled to be delivered to your home tomorrow. We will give you a call tomorrow afternoon to confirm this and arrange a time to install this for you.
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Exceptional Service from Sales person (James) through to follow up with Installation from SAE staff and install team.
Only down side is we are now waiting for Energex/Retailer to change out the Meter.
We were told by SAE that existing meter was good to go with the Grid but now have to wait up to 20 days or so before we can use the system and we have to chase up our retailer for this to happen.

Supplier Reply

Hi Chris,

Thanks for taking the time to tell us about your experience with us. There has been some miscommunication as we work through the new PoC regulations, so I do apologise about the info we have given you in terms of your meter. Thanks for your patience as we work through these changes.
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