Cool or Cosy Reviews

Based on 44 ratings Aus Ranking

  • 5 star 8
  • 4 star 25
  • 3 star 8
  • 2 star 3
  • 1 star 0

Average Customer Review

  • Value
    3.91
  • System Quality
    4.30
  • Customer Service
    4.20
  • Installation
    4.45

Show ratings from:

Timeline

The views expressed by reviewers are theirs' alone, and do not necessarily reflect those of Peacock Media Group, which makes no representations as to the accuracy of the reviews. For our full disclaimer and further information, see our Terms of Use and our Review Guidelines.

About Cool or Cosy, Solar Installers

Cool or Cosy

Cool or Cosy are an SA owned an operated company that do Solar Power, Solar Hot Water and Insulation.

Cool or Cosy Solar Reviews

Easy Installation and Monitoring - Local Panels and local experienced company

Only been active a month so early days on performance . Sales and quote easy by sales person who visited personally. Installation was prompt within 2 weeks once SA Power Networks approval received and done without an issue in one day. Had to discuss placement of panels due to shading so do some homework and discuss with the supervisor before installation like we did. Monitoring is excellent by app or online page with production/panel usage/ feed-in, performance, and grid usage interactive and a history to assist in tailoring usage to peak production times. Early spring peak daily production of 17/18Kw with a midday peak of 2.7kw/hr on a fully sunny day for a 3kw inverter with panels split between north and west on a duplex roof using 2 Mpps. Low of 5Kw on a very dull, cloudy and rainy day(Finns average production web page showed predicted max of only 6Kw that day). Can expect better in summer. Not the cheapest even with RAA discount so payback may take a little longer, but a good quality system with local experienced company, local panels, good warranty and with no problem installation and monitoring. Show additional information

Great company

From our consultant Josh to staff installing the system everything was done to a very high standard. Not the cheapest but the only Australian made. We are very happy with our purchase and recommend them. Show additional information

Cool & Cosy Review

I have had a very good experience with Cool & Cosy from the first consult to the installation, I was willing to pay the extra for a Superior product and to keep the money in South Australia and keeping local in jobs, I thank cool & cosy for their great product Show additional information

Fantastic service all round

We felt very informed all the way through the entire process. The quote process was very efficient and informative. Any questions we had were answered promptly and informatively.

Couldn’t believe how quickly the finance approval process occurred and even also with installation! We were kept informed in all steps of the process and even the follow up customer service.
Show additional information

Great Installers

Customer service pre install was great. The installers were on time, very professional and got the job done well even cleaning up everything when they were done. Have had a few hiccups post install but great communications with Cool N Cosy and Solar Analytics Show additional information
Show additional information
GREAT JOB GUYS. Love the Aussie made panels and great service to boot. Show additional information
The installers seemed to know what they where doing but they blew main fuse to house fixed it then said would come back and replace still waiting 3months doesn’t seem to be making enough power for the amount of sun we are getting the solar analytics module has not worked since install so no idea how panel are performing coming to fix 3weeks ago would not recommend them on my experience at the moment Show additional information
Installation slow due to back orders in front of me Show additional information
My parents have called Cool and Cosy 4 times over the last month to come to replace the inverter and nothing but excuses. 1 month has past and still nothing. Very poor follow up service and very unreliable. Next step will be Consumer Affairs!!! Show additional information
Show additional information
The outcome of our solar system in just two weeks after installation was really good. The last billing payable was lower than expected.
Very happy thanks to Solar Quote website where I researched to find what is best.
Show additional information
I know its mind boggling with so many companies out there.
I would suggest go local and the longevity of the business shows track record.
Also after sales service is very important to me.
Show additional information
The company we chose was very poor in communicating with us, we had to chase them to get an install date only to have it changed. After a few words we were given the opportunity to change to the Australian made panels and an install date carried out by their own in house installers. So far they are working ok (fingers crossed)

Supplier Reply

Hi Darryll, please confirm you have reviewed the correct company as we have never dealt with Tindo panels. Also please confirm the sales consultant you have been dealing with? Show additional information
Thank you for your assistance and information sent via email, much appreciated. Show additional information
Show additional information
Local company of 32 years standing. Very prompt friendly salesperson, many years with the company. Showing me pages of installations within SA with quite a few in my local area. In fact an installation next door but one from myself and a few others within a kilometre or two! Show additional information
Been around for over 30 years, so I know they will be around when so many other companies have gone out of business.
Process was easy and hassell free
Show additional information
Cool or Cosy is a company that does more than just solar stuff. They have been around for over 20 years and so you just know that if there are any issues with the system there should not be any problems getting your warranty, whether it is in 1 months time or 5 years time.
The installation was very straight forward and even though they are not the cheapest, I choose them for the proper service. As I pointed out before they are a company that been around for a while which was an other key factor in my decision.
I especially like the trust this company has in its customers. A sales person comes by, you agree on a price, an installation date is made. Then you pay after the installation is finished! - this is as it should be. No hassles with dodgy down payments. Pay when it is finished and when you are happy.
Third time I used this company and currently I am about to use them a fourth time for solar hot water and a cleaning service they are currently setting up. Cheers Barry.
Show additional information
Could not fault anything - Great process, Great system and great installation. Really happy with the Australian owned panels - SUNGRID and the very high quality of these. Great to do business with a company of such long standing that you have confidence will be there for a lot longer. Show additional information
Show additional information
Since the installation of our solar system, we have had cracking of the inner solar collectors which reduces the efficiency of the collectors. We have attempted to have these replaced on for separate occasions but just keep getting the run-around or excuses with delays. Do not purchase your solar arrays with this company. Show additional information
You gave us some great information and found your site really helpful. We would highly recommend your unbiased advice To anyone looking into solar power. Thank you for all your info. Show additional information
Thanks for your help. Show additional information
The Cool or Cosy group were very professional & from the order date to installation was only 2 weeks. The ETSA meter was installed exactly one week later. Cool or cosy were very friendly & customer service was exceptional. Would recommend them to anyone. Show additional information
I was nervous about going with a small supplier and being left with no warranty if that supplier went out of business. Cool or Cosy have been around for a long time. Show additional information
Show additional information
Not a good scope of site by the sales person and had to get installers back twice due to complicated install. They did have 250w panels which allowed me to get the biggest system I could in a small area. I also wanted to avoid the cheap red inverter you see on all the cheap systems.
Once done however excellent job done.
The sales person also told me to change power providers to get the best rate. Unfortuntly I had only just had a reading. Now the new provider cant get the new meter installed until my next read,3 months! and then I have to wait for ETSA from there.
Show additional information
Karl, (Rep) called and explained in plain English about the solar system and how it works. He gave me no pressure to sign up, knew what he was talking about and was patient about answering my questions, with regard to the difference between panel sizes and future rebate through the import/export grid. I live alone and wanted to research properly before committing myself.

I was very impressed with Karl and the Company about getting good quality panels and how to save money leading to when I retire in a few years time. Other companies explained basically, and here is a sheet with the different panels and how much. But not in depth like Cool or Cosy.
Show additional information
Show additional information
Show additional information
Show additional information
Show additional information
Show additional information
Show additional information
Show additional information
Show additional information
had extra cost as switchboard didn't have on/off switch and asbestos backboard Show additional information
Show additional information
Not impressed with the sales person, turned out he was not what he pretended to be as far as what he said to what he did. in discussion with management they met all expectations so far,
and a company i would recommend.
Show additional information
They were very good from Start to Finish. Sales person came to the house within a few days of contacting them. He explained everything,savings etc. Although not the cheapest,it was installed in just under 3 weeks.

Installation was first class,very neat and tidy.
Just waiting for new meter from ETSA. Which takes a while. But yes,definatly reccommend them. They have done a few in our Street,and all are happy.
Show additional information
My roof was a major impediment. It is just not designed for solar panels Show additional information
Show additional information
Show additional information
Show additional information
 To get your quotes, please enter your postcode: