EPC Solar Reviews

Based on 7 ratings Aus Ranking

  • 5 star 4
  • 4 star 2
  • 3 star 0
  • 2 star 1
  • 1 star 0

Average Customer Review

  • Value
    4.83
  • System Quality
    4.86
  • Customer Service
    4.29
  • Installation
    4.33

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About EPC Solar, Solar Installers

EPC Solar

EPC Solar is one of Australia’s fastest growing commercial solar specialists, having delivered over 39MW of generating capacity (equating to 120,000 solar panels) since it was founded in 2015. Our clients come from a range of industries, schools, retirement villages, foreign embassies and federal, state and territory government departments. We provide customised turn-key ‘engineering, procurement and construction’ solutions including zero upfront cost financing options.      

We combine national capability with local knowledge, with branches supported by the ACT Head Office.

Specialty: Commercial, Off-Grid, Solar Farm, Residential.

EPC Solar Solar Reviews

The staff was very professional and trust worthy. We had a great price for the brands that we selected. The installation went smoothly. We highly recommend EPC Solar. Show additional information
I recently installed solar on my business and already we are noticing a substantial difference to our power bill - as promised by the team.
We elected to go with the quality system due to longer warranties and installed solar monitoring.

The install was straight forward and they worked around our business hours.
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Staff were great to deal with and the whole process was trouble free.

I spoke to two other suppliers and one provider has slightly cheaper batteries (different brand though), but I decided it was worth spending a little bit more for the good service.
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We have had the team at EPC Solar install several systems on our properties over the last few years. The team have always been extremely professional, and their work speaks for itself. Thank you EPC Solar - see you for our next project. Show additional information
EPC Solar installed a 6kW grid connected system on our house and we are very happy with everything.

They analysed our bills and usage profile and showed us a graph of when we use our power, what portion of the use can be covered by solar, how much money we would save etc. which we were very impressed by.

We recently received our first bill since having the solar installed, and our savings were even more than we expected. We couldn't be happier with the service we received from EPC Solar and have recommended them to many of our friends.
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Our experience with EPC Solar Canberra has been a case of 'everything that can go wrong will go wrong'. The list is way too long to explain fully.

Our system is totally Off Grid - it is our only electric power source. The system that was installed in 2017 was not the system EPC quoted us on. Everything was left to the last minute throughout, including the ordering of the equipment, the installation process and the submission of the necessary paperwork for warranties, despite EPC being given regular updates by us regarding timelines.

Throughout 2018 the only immediate response from EPC came when the system shut down altogether one weekend in mid-2018. They came straight out but they couldn't do anything. We were without solar power for a week and had to manually turn the generator on and off to run things. The generator installed by EPC Solar was installed inside the battery room but without an external exhaust. Toxic fumes were a real problem during this time.

When we were asked in early 2019 by the Clean Energy Regulator to date and list the contacts and issues we have experienced with EPC in chronological order, I stopped counting at 30.

The Clean Energy Regulator did an inspection in January 2019. Their report listed 3 Medium non-compliance issues, 5 Minor non-compliance issues and 2 Non-regulatory issues. None of which have since been remedied by EPC Solar. These are things we were totally unaware of and not included in the list of issues we noted in our diaries.

Even now, sixteen months after the installation, our generator still will not kick in automatically, no matter how often the inverter calls for it. The last communication we received from the EPC Solar Canberra was a text message from the Managing Director which included the 'F' word and a denial of any responsibility for the generator. All of this can be verified (by emails, texts and videos...) or I would not want it published.

Despite our horrible experience with this particular company, I would recommend anyone given the opportunity to install off-grid solar power, to just do it. We have been able to get assistance from some other, very qualified installers, who have helped remedy many of our issues (of course we had to pay them, but that is just how it goes sometimes). On the whole, being off-grid can be quite liberating.

Supplier Reply

Dear Anon,

We are sorry you feel this way about your experience with EPC Solar. We have made numerous attempts to contact you in relation to the matter.

Please contact us on 1300 372 765.

EPC Solar
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