


Inverter Review Supplier Name Withheld Reviews
About
The views expressed by reviewers are theirs alone, and do not necessarily reflect those of Peacock Media Group, which makes no representations as to the accuracy of the reviews. For our full disclaimer and further information, see our Terms of Use and our Review Guidelines.
Inverter Review Supplier Name Withheld Reviews (29)
Show Most Recent reviews from All time across Australia
Average Scores
Value for money
Quality of System
Installation
Customer Service
- 5 star 1
- 4 star 1
- 3 star 7
- 2 star 14
- 1 star 6
View Timeline
25 March 2019
22 March 2019
11 March 2019
Tell me, as I am not an electrician, but how does a brand new solar system have a total breakdown twice? Like 2 inverters going haywire for total failure within 4 months?
Is it me or Solax??
Am I to blame for this equipment being a total failure??
How can 2 BRAND NEW Solax inverters fail one after the other? (under warranty) Within 4 months?
This is a Solax debacle that does not survive scrutiny. There is something really wrong with these units, and do not buy them unless you have them tested before installation. I suggest you be careful. Warranty is provided. But 2 Solax unit failures in 4 months raises the question of quality.
Inverter rating: 1/5
01 March 2019
SolaX products should be avoided at all costs as any form of after sales service is non-existent.
Inverter rating: 1/5
20 September 2018
Inverter rating: 2/5
31 August 2018
Diagnostic logs on the Selectronic system are very comprehensive and give a great picture of what's happening - so troubleshooting is relatively ea
The additional Selectronic optional "select.live" component is well worth it as it gives Internet connected real time monitoring of the system.
System exports up to a peak 5.500 kWh in the middle of winter - so this also tells me that the system is working optimally - it will be interesting to see how it goes in summer when the sun is higher (6.4kW is the theoretical maximum).
We have had several grid outages recently and you don't even notice - the battery and solar combination during the day covers all power demands - we only use grid power for off peak HWS heating.
We previously had an SMA PV inverter system and we were going to go with a new SMA based system, but I'm now very happy we went with an Aussie based system (Selectronic) - it works very well and their after sales support is first rate, especially with all the questions I asked as I learnt about hybrid systems.
Inverter rating: 5/5
27 August 2018
Inverter rating: 3/5
18 June 2018
Inverter rating: 1/5
15 May 2018
Inverter rating: 1/5
18 April 2018
11 April 2018
Inverter rating: 5/5
29 March 2018
Inverter rating: 1/5
13 March 2018
The system installed is a 7.6KW with 22 state of the art at the time panels 340W Sunpower with a 500W optimisers and 7300 series solaredge inverter.
Importantly the reason why the solaredge was deployed is due to the functionality and visibility of the system.
Over the past 8 months the system is installed I have raised many questions about the performance of the system with mainly the solaredge company as the rest of the system and the panels are definitely over performing so full stars ******* for the sunpower panels there.
Can't say the same for the solaredge unit as I have been spending quite some time analyzing its performance and output I have found that the company is misleading their customers by providing information that the unit is accurate of its operation and capabilities to perform as per the systems design.
Over the many months of daily analyzation of my system and benchmarking it across a couple more I have proven and discussed the low performance and translation of power the unit is displaying being very inaccurate.
Here some faults and facts I have found:
1. Inverters Error recording software page on the dashboard has stop communication: This page is important to review errors the unit is producing incase of a shutdown etc. The solaredge company had not idea about this bug which they introduce during a dashboard upgrade late in 2017. 3 months later the issue is still there with no feedback as to what caused it and how they will fix it.
2. Solaredge Performance translation and peak power inaccuracies. The unit is recording clearly Power from the two strings correctly at the string dashboard area including the losses which we expect to have for example when both strings provide a 6.5KWS for a period of more than 30 minutes which is enough for the unit to record, however, the unit fails to translate and display correctly the true input to the output power with a result of not working to its output performance for its design. in fact the output power for this case is recorded at 5.6kWs with a grid voltage at 247.5V
The issue has been noticeable even more with a new software installed from solaredge remotely which in my view is throttling the unit to provide peak power even when the Grid voltage is well with in the limits and under 255V which is the limit for the Ivertors to either turn off or limit the output power. In my view the solaredge company is programing clearly these unit to lower the power of the output when the Grid voltage is only found to be with in the limits at 248V to possible look after the unit for their interest but they are stealing power from the owners in my view as the limits are not even close. This is something that no ones is explaining during the sale of the system.
3. The unit intermittently after the new software installation stops communicating with the cloud server and the unit must be hardware and power rebooted at this stage.
Overall: The engineers at solaredge do see all of these issue for now 3 months with no resolution while their manager who we have escalated these issues is finding every excuse in the book to run away from the problem by blaming the electricity company in the area providing a high Grid power which is clearly with in specification of the Australian standards and the unit must be programmed accordingly and not over programmed as found. The inconsistencies and misleading information received form the solaredge company is a joke at the moment as they are hoping that people will not analyze or capable of doing so their systems since that's the reason they are in the market leaders.
Inverter rating: 1/5
28 February 2018
24 February 2018
Inverter rating: 1/5
20 December 2017
Customer service is non existent and a less patient person would honestly believe they are avoiding any contact at all.
Multiple unanswered phone calls, multiple unanswered voice mails, multiple unanswered text messages.
Inverter rating: 1/5
26 October 2017
Leaving me to make over 30 phone calls 3 of them were answered. Inverter was collected to be repaired on the 15/02/17 it's now 26/10/17 still no inverter. Repeated phone calls no answer. This company is the worst ever. Don't buy any thing from them.
12 October 2017
Inverter rating: 2/5
08 September 2017
13 August 2017
28 July 2017
16 June 2017
Inverter rating: 1/5
12 June 2017
05 June 2017
Inverter rating: 2/5
15 May 2017
Inverter rating: 3/5
08 April 2017
I may have been unlucky but customer care from Fonius is extremely poor. It appears that the installer did their best in dealing with a company with poor customer service values.
The new one has lasted 2 days so far!.
Inverter rating: 1/5
11 March 2017
07 March 2017
Would not recommend Schneider equipment at all.
Inverter rating: 1/5
01 March 2017
14 February 2017
23 January 2017
Inverter rating: 1/5
12 January 2017
19 August 2016
I have written to their parent company and will be interested to see if they share the same indifferent attitude.
Inverter rating: 2/5