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Key Solar Reviews

Based on 86 reviews

  • 5 star 56
  • 4 star 30
  • 3 star 0
  • 2 star 0
  • 1 star 0

Average Customer Review

  • Value
    4.69
  • System Quality
    4.80
  • Customer Service
    4.93
  • Installation
    4.93

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About Key Solar, Solar Installers

Gold Coast based Solar and Electrical company with 25 years electrical experience and over 3,000 solar system installations to date in South East Queensland as well as major projects in Mackay and Hobart.
We pride ourselves on great customer service, quality equipment and competitive pricing. Our mission is to help home owners reduce their environmental impact and avoid rising electricity prices.
Every solar system is individually designed to suite your family's needs and budget, that's why a FREE onsite no obligation quote is part of our service.
Key Solar is accredited with the Clean Energy Council and members of the Master Electricians which sets the standard for high quality products, workmanship and electrical safety.
Here are some reviews as rated by SolarQuotes users:



Key Solar Solar Reviews

We follow up with all reviewers after 12 months to see how their system is going since it was installed. These are all the reviewers who have responded to our 1 year follow up:
Prompt service, excellent communication and the SMA Inverter is making excellent solar power return. Show additional information
Very happy with whole process. So much to learn and take in when deciding. Key Solar are very knowledgeable and were able to promptly assist with any questions or issues we had. Waiting for Energex to do their part now, can't wait to have things up and running! Would recommend Key Solar to anyone. Show additional information
Great service through out the process form first onsite meeting to final handover. exceptional. Show additional information
Key Solar are very professional and have been a pleasure to deal with. I would recommend Key Solar based on their friendly service, professionalism, accountability, and quality of components and installation. Show additional information
Personal and professional service. Confidence that the equipment used is of excellent quality. Very happy with the outcome. I would recommend Key Solar without hesitation. Show additional information
I had been considering Solar for years and had several quotes from other suppliers but was not at ease with the options or service. I contacted Jeff and Caroline at Key Solar after reading their customer feedback on Solar Quotes and was blown away by the level of service they provide. Jeff came out and talked to my wife and I and it was clear this was no salesman, but a true tradesman who was proud of his work and knew every aspect of the solar business. Jeff and his team do the installation personally and use only the top quality industry leading components. The job was done to an exceptional standard and every aspect of its operation was completely explained to me. The system has been running for just on a week now and it running beautifully. Thank you so much Jeff and Caroline. Show additional information
We recently had a fault on on solar system and called Key Solar to have a look for us. They diagnosed a faulty inverter and advised it should be covered under warranty. The company we used for the installation had gone out of business so we were extremely worried that this may not actually be possible. Jeff & Caroline from Key Solar contacted the manufacturer and organised the warranty replacement for us. Even though their organisation is not the installer for these warranties, they still followed the whole process for us - right through to checking that we were happy at the end and our system was working correctly again.

We would highly recommend them for solar installations - they use quality equipment and offer fantastic service.
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Jeff and Caroline are an absolute pleasure to deal with. Jeff is extremely knowledgeable and experienced in the area, and goes above and beyond to give you the best system tailored for your home. System was also fully installed and functional within 2 weeks of receiving a quote. Would highly recommend talking to KeySolar before committing to another solar company. Show additional information
Jeff and the team from Keysolar were fast and efficient with providing the best price and completing the job on time with no fuss. Very impressed with their professional service. Show additional information
A pleasure to deal with this company
very professional and take plenty of time to make sure you understand everything including all safety aspects.
would highly recommend them
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Jeff from Key Solar gave us the best and most understandable advice compared to competitors. His experience and workmanship was excellent. Being able to find a company that really knew what solar is all about and to provide the highest quality product was essential to us obtaining solar. There are many out there that claim they have the best product but after a lot of research, we found that Key Solar was the most reputable and we highly recommend them. Show additional information
I cant thank the Key Solar team enough - I had been considering solar for a while and was fairly confused as to what would suit my household and the fact that I work from home. After a quick discussion that answered all my questions the installation was booked and within two weeks it was all done. I hate Queensland summers, but this year I am now looking forward to having a nice cool summer knowing that my power consumption isn't going to cost me a fortune. Great service and I highly recommend Geoff, Caroline and the Key Solar team. Show additional information
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Right from the very first contact I could tell I was dealing with a very professional company, Jeff the owner has a comprehensive knowledge of solar and only to happy to pass this knowledge on to the customer, no hard sell for your business only good advise. They only use great quality components with good warranties, installation was on time and very quick and thorougher,very impressed. I don't usually believe testimonials but in this case I am genuinely happy to recommend Jeff and the KeySolar team to anyone considering the purchase of a solar system. Show additional information
Key solar were extremely professional, they explained everything clearly in terms we understood.
The installation process was smooth and the service perfect throughout the entire transaction.
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The 5KW system installed on 16/8/2016 is producing up to 38KW of power a day. An SMA 5KW Inverter with 23 Jinka panels was installed.
Jeff from Key Solar was chosen for doing the complete install and switchboard and wiring upgrade at a very competitive price.
It was not the cheapest, but you get what you pay for.
The process was completed very quickly with no fuss
I would recommend them again.
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Key Solar were always ready to answer my questions. Jeff is extremely knowledgeable and happy to demonstrate every detail of installation. Caroline, in administration, was most helpful with contacting the body corporate and answered all their queries and concerns. On the day of installation the team arrived on time, carried out the work in a timely manner and were most courteous and respectful. They even went the extra mile to fit anti bird devices on our roof ... This was actually not for the solar system. I would recommend Key Solar without hesitation. Show additional information
Caroline and Jeff Connell were very prompt to get back to us,and were very professional and friendly,explained every thing clearly,installed to their schedule and left the site extremely tidy,was a pleasure to meet them .Steve and Gaylene Show additional information
What a wonderful experience.
Jeff and team was recommended by local electrician. Could not be happier with advice and service.
From the onset Jeff was very knowledgeable about a range of options and best choices to suit our needs.
We have been looking for a while and Jeff's no nonsense approach was a deal maker.

Thank you so much for service from all the team
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Initial contact with Caroline was informative, understanding and helpful. She is the office guru and will always be there for questions and replies to enquiries.
Jeff, the main man, is the Qualified Electrical Magician, along with his 2 trusted associates, Lucas and Adam. At installation they turned up on time at 7am, ready to start the day. All were super friendly and got on with the install.
Jeff went through what he was doing very clearly with the SMA 5kw Sunny Boy Inverter, (best on the market) and pointed out features, and recommended installation location. We chose inside the garage as this would help protect the inverter from the harsh weather during summer etc. (though it could have been installed outside too)
Lucas was the roofing expert along with Adam, prepared the roof and the 23 Jinko Tier 1 260w solar panels, and spent hours on the roof. The attention to detail, with correctly lining up the railings, installing the mounting brackets under/ out from the tiles, ensuring that they fitted flush, was expertly completed. They even repositioned an antenna to another location so that it did not give any shadow on the panels. The finished install from Jeff, Lucas and Adam was impeccable, and I truly recommend Key Solar.
5kw system, 23 panels all finished by 1.30pm. Attention to detail- excellent.
Currently, sunny days are producing easily over 30kWh, best so far 36.3kWh Not too bad at all
They are a local operation, do a great job, and are easy to contact. There is nothing better than to have the peace of mind knowing that if anything goes wrong, or questions, they will assist in person. As they are the supplier and installer, it's almost like the feeling of a professional insurance company ready to follow up, on call.
There are cheaper companies out there, but I believe in, you get what you pay for. And for me, that's quality workmanship, no 3rd parties involved and the comfort of knowing I can rely on Key Solar to be there, should any problems arise.
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The owners Jeff and Caroline were very professional and the service was very prompt and everything was explained to us in detail. We wouldn't hesitate to employ this Company again if needed. They also have a great after hours Service. Show additional information
The service was prompt, efficient and a pleasure to deal with all staff concerned in sales and installation Show additional information
Would certainly recommend Jeff and the team at Key Solar. Right from the start Jeff made the effort to come and do a site visit which turned out to be very useful and resulted in a rethink of the proposal compared to what was generated using the satellite planning tools as well as providing a thorough and understandable run down on the system that would suit our needs after a review of current levels of use. Caroline running the office was also helpful in answering queries we had along the way and finally come installation day all staff were friendly and did a great job. Early days and have not had a power bill yet so looking forward to see the financial (not to mention environmental which was equally important to us) benefits but so far very happy with our solar system. Show additional information
KEY Solar were very pleasant and professional to deal with from returning calls, supplying information, turning up punctually and carrying out an excellent job of installation. Caroline in the office is and Jeff with his installers Lucas and Adam were all very efficient, courteous and clean and tidy in their work and appearance.
We are happy to highly recommend KEY Solar to others.
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Thank you for your advice and service .Yours web side is wery helpfull and Keysolar is fantastic solar instalation company. With regards Ludek Show additional information
Only had it installed today, but Key Solar staff were very helpful - contacted our sceptical electrician and he ended up happy.

Last minute change of solar wattage size due to a regulation change - but it seems unavoidable and they were very apologetic.

Thanks,
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A really slick and professional operation. A pleasant surprise to have such good communication in the process. Very happy with the product and the workmanship. Show additional information
Fast good service very happy with finished product Show additional information
From the first conversation with Caroline to the first meeting with Jeff we felt comfortable that we were in good hands. The installation team were fantastic, quick and helpful and no request seemed too much trouble. We cannot commend the team any higher for their service and based on our experience would happily refer any of our friends and family. Show additional information
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KeySolar is a great company to deal with, prompt and also keep they word. Installation went seamlessly and unit is working great after about 3 weeks of usage.
Not the cheapest quote but highly recommended.
P.
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The people at Key Solar were very professional from quote to install, with very good and informative initial presentation. Show additional information
Everything has gone according to plan so far from ordering to installation , hopefully in the next to weeks when my meter is changed i wont have anymore electric bills ,have no hesitation in recommending Key Solar. Show additional information
All people involved were polite and courteous at all times, and if frustration existed it was not shown at the consumer end of proceedings. Show additional information
On choosing a solar company to install a solar system on the house, I first got a price off three major players that advertise on TV for a 6kw system. Over the phone there was a difference in their prices using different solar panels and inverters. It was very hard to choose which were the best on price and best on quality. Confused I found Solar Choice on the internet, filled in the questionnaire choosing a small solar company recommended by Solar Quotes. Three companies promptly contacted me then I chose Key Solar, a small team. The price was competitive with Caroline and Jeff being the owners of the company. I felt in safe hands to get a quality reliable system with back up a phone call away. Key Solar came on the day stated and installed the system in a tradesman like manner at the end of the day I was very pleased with their professional service. Show additional information
Extremely reliable & efficient people.Wish them all the best. Show additional information
Sorting the wheat from the chaff was becoming a lengthy and frustrating experience, UNTIL Key Solar came along.
I have absolutely no regrets in both our decision, and in recommending them to any other person finding it difficult to get around the bombardment of sales pitches.
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Purchasing the right solar system for our house was easy with Key Solar. Jeff from Key Solar helped us through the process to insure we got the best system to give us maximin results. Installation went smoothly and quick and the follow up service was great, Jeff insured we knew how the system worked and how we would get the best out of our solar panels. It was even a great selling point when we put our house on the market, boosting the offers. I will defiantly be using Keysolar again with my new property. Show additional information
I knew straight from the start that with Jeff from Key Solar, I was dealing with an experienced professional trades person. Jeff could see what we needed and explained the system in a language I could understand. His knowledge of the equipment and what it would do for us was outstanding. I have always been wary of 'Tradesmen' purporting to know everything then doing a second rate job. Not only did Jeff stick with facts and explain what we needed, but demonstrated to me how and where he would construct the system. Two years earlier we had used a different installer with hardly a drop in our Electricity costs. Originally we invited Key Solar to do an audit on our apparently inadequate system and Jeff was able to show what was wrong and how he could rectify the problem and greatly increase the benefits we could achieve. Within the next full billing term from our electricity provider, our electricity cost was half of what we were used to. Jeff also demonstrated and explained how we could cut our bill by following a few simple recommendations.
Key Solar came to quote when they said they would, Did the job when they said they would and charged what they said they would and all the time were courteous without pressure. Unlike other Trades experiences Key Solar cleaned up when they were finished and the only evidence of their having been at all was the structure and associated equipment. We were comfortable with Key Solar and in particular Jeff Connell and would gladly recommend Key Solar to friends and family.
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Quick effecient and knowlegable buisness owners/installer with excellent communication in all aspects of the quote and installation. We have 3 phase power, the upgrade cost was very reasonable. We are not connected to the grid as yet, but initiall testing on the day showed we should get excellent results. Looking forward to my reduced power bill. Show additional information
The price of my system just exceeded $6,000 for a 3 phase installation using SMA Tri Power inverter and Trina Panels.
As a retired small business owner that employed electricians, plumbers and carpenters The communication from Key Solars office (Caroline Connell) in organising the job was excellent.
I could not have been more impressed with the with the organisation and efficiency of the three man team incliding Jeff that did the job and their attention to detail and the politeness of these men. They are a credit to their industry.
Not least was being taken step by step through how the system operates and organising with both Energex and Origin to do the changeover.
Then to top it off Jeff went and checked out my daughters solar installation in an adjoining suburb (no charge) to see that it had been correctly installed and was operating correctly because they felt they were not getting the results from their system they had expected.
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Was a very reliable and efficient contractor. Everything happened with the installation exactly as planned. Electricity savings turned out to be around the same amount as was predicted. Show additional information
We were very impressed with the customer service provided by Caroline and Jeff. Jeff made the trip out to evaluate our options before letting us decide on which system we would like. The install went smoothly and we are very impressed with the numbers we have been getting from our system. Overall, extremely good value for money compared to other companies. Show additional information
After years of increasing electricity costs, I decided it was time to bite the bullet and look into solar, after contacting several of the TV Demtel style solar companies and having sales persons come to my house who just seemed to what me to sign the paperwork but failed to answer my questions about what was most suitable and would suit my home, I came across Key Solar and made contact with them.
From the time of the first call to Caroline and the questions I had to ask, I found her mannerism and advice very professional and she organised an appointment for their sales person Jeff to meet with me. When Jeff met with me , I was ready for another smooth sales person with a pen wanting me to sign on the dotted line. Instead I met with a seriously knowledgeable electrican who not only answered all of my questions regarding solar but also tailored a system to not only suit my home, my energy consumption and most importantly my budget. Given that I felt most comfortable with Key Solar, I appointed them for the the job.
What amazed me most , several days later Key Solar came back to install the solar system and Jeff who I assumed was their salesperson was also their installer which led to find out that it was a family business which confirmed and made me satisfied with my decision to appoint Key Solar.
The installation was quick, simple and clean and after finishing Jeff explained in detail what I needed to do.
Summary : have spent today watching my roof pay my electricity account ????
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I am aware that the solar industry has many competitors with various pricing points and as a consumer it is hard to identify the correct system for your needs. Key Solar provided great service with professional advice that suited the needs of my family and our budget. I am extremely happy with my investment and the service and install provided by the Key Solar team. The owner/operator is passionate about the industry and his knowledge and pride in his work is outstanding. The system is performing better than expected and I have no hesitation in recommending Key Solar to service your needs. My advice is to stay away from the heavily discounted systems that offer cheap materials and poor skills but rather deal directly with the professionals at Key Solar to ensure your spend is an investment for the future! Show additional information
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Jeff and Caroline were very professional from the first point of contact, right through to the installation. We researched the major solar energy firms and received several quotes before we decided to proceed with Key Solar. Our decision wasn't made lightly as it was a major investment and we are very happy that we chose Key Solar. Working with the owner of the business was a major draw card. Jeff also holds several accreditations and is a licensed electrician. He knows his products well and our installation was first class. Jeff and Caroline work as a closely-knit team providing superior customer service at all times. We have no hesitation in recommending Key Solar to any prospective customer. Show additional information
Jeff Connell is a pleasure to deal with.The person quoting the job is the person that does the job. We supersized our 3Kw system by 33%.Two other installers said only half of this could be done. That is the difference between salesmen and a Master Electrician. During the installation of the new solar panels the poor workmanship of the original installer became apparent,and was rectified by Jeff. I Had hoped for at least a 30% increase in power to the grid,but after Jeff cleaned the old panels,we are achieving better than 50%. Show additional information