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Key Solar Reviews

Based on 110 reviews

  • 5 star 69
  • 4 star 41
  • 3 star 0
  • 2 star 0
  • 1 star 0

Average Customer Review

  • Value
    4.67
  • System Quality
    4.78
  • Customer Service
    4.94
  • Installation
    4.93

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About Key Solar, Solar Installers

Gold Coast based Solar and Electrical company with 25 years electrical experience and over 3,000 solar system installations to date in South East Queensland as well as major projects in Mackay and Hobart.
We pride ourselves on great customer service, quality equipment and competitive pricing. Our mission is to help home owners reduce their environmental impact and avoid rising electricity prices.
Every solar system is individually designed to suite your family's needs and budget, that's why a FREE onsite no obligation quote is part of our service.
Key Solar is accredited with the Clean Energy Council and members of the Master Electricians which sets the standard for high quality products, workmanship and electrical safety.
Here are some reviews as rated by SolarQuotes users:



Key Solar Solar Reviews

We follow up with all reviewers after 12 months to see how their system is going since it was installed. These are all the reviewers who have responded to our 1 year follow up:
Both Jeff and Caroline were very helpful when I was making my inquiries about a solar panels. Jeff and his team were very helpful and very professional on the day of installation. Thank you Jeff and Caroline Show additional information
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From asking for initial quote to installation Jeff and Caroline were very easy to deal with. Excellent advise and professional installation all done in the time frame quoted. Would definitely recommend Jeff and his team. Show additional information
Fantastic service from Jeff And Caroline at Key Solar. Key solar gave us good advise with a prompt competitive quote and very quick installation. We are very happy with the service, product and installation. Thankyou KeySolar. Show additional information
The small team at Key Solar were exceptionally good at what they do, from initial advice on what system was best for us, to providing a competitive quote and being prompt and efficient with the actual installation. Show additional information
I have wanted to install some sort of solar system for years but got discouraged by the complexity of it all until I met a very satisfied acquaintance of mine who referred me to Key Solar. I was so impressed with the professionalism, friendliness, punctuality and no nonsense approach of this family team: from Caroline at the office who answered my questions almost before I send them .... to Jeff on site who patiently explain all to me right from the start. I am now enjoying a system that is performing beautifully and designed specifically for me. I love it. Thank you.
Chantal
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Jeff agreed to come out on a public holiday and he showed up on time. He saw to all my solar needs and was very informative and Caroline couldn't be more helpful on the phone.
They're both wonderful people to deal with and i wouldn't to hesitate to use them again and to recommend to anyone.
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I would not hesitate to recommend Key Solar to anybody looking to invest in a Solar system. Jeff's expert knowledge and very honest advice was reassuring given some of the other providers we engaged to quote. The install was completed very quickly and looks fantastic - Great service and exceptional skills! Show additional information
Key Solar provided us with great service, quality products, professional installation and very competitive pricing.
Good communication every step of the way. We highly recommend this great company to anyone wanting a solar system
Very happy customers!
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Right from the start Jeff from Key Solar was professional, on time, and knowledgeable on all aspects of installing a value for money Solar System. Any questions we had were answered with legitimate comparisons so we could choose the right system for our needs. The installation was no fuss neat and tidy and was completed without any problems. Everything about the process was explained clearly and easy to understand. We are excited about the prospect of significantly reducing our power bills going forward. We would highly recommend Key Solar as a company you can trust to deliver on what they promise. We have recommended Key Solar to our Friends and Family. Thank you Jeff & Caroline Show additional information
Key Solar did a great job and we would highly recommend them to anyone. Show additional information
Jeff & Caroline were both very knowledgeable & made our decision to choose Key Solar over their competitors very easy. Everything was extremely organised & we would highly recommend this company to anyone who is looking at getting solar panels in the future. Show additional information
Firstly, I specifically requested that a salesperson visit my place to look at it. Jeff was the only one that did. I even rang one of his references who spoke volumes about this Team
Second, he turned off my existing Inverter. After explaining how it was costing me money. Instantly saving me $$
Third, his wife Caroline lead me to options for finance that I appreciated but didn't need
Fourth, their expertise guided me through every process. They were invaluable
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We were very happy with Key Solar’s thorough knowledge of the products and the industry in general, giving us confidence to select the product that was suitable for our needs.
The entire team were very professional, helpful and meticulous over the installation period, with follow up communications until the completion of the connection to the grid.
Thank you Jeff & Caroline
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Our system is still very new and we are getting used to it but a huge thank you to Jeff and Carolyn for what certainly felt like good old fashioned service of a family owned business. Excellent follow up. Overall a very good experience for us who knew very little about a system but received comprehensive information in an easy-to-understand manner. Thank you! Show additional information
Hi guys,
Thank you for the great work that you have done, this is the second system you have installed for us. We would glady recommend you guys to anyone that needs solar.
Professional job done right the first time. very happy.
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Highly recomdmend this company. Show additional information
Key Solar delivered on time, to order and with no hidden cost or drama. Great people to deal with, friendly and at the same time professional. The installation went seamlessly and the end product is currently working as it should. Overall this is one of the best procurement experiences in my home construction project. Show additional information
Would recommend to anyone thinking of getting solar Show additional information
I choose Key Solar because of the excellent level of knowledge the owner had of the systems.I wanted to go for the best quality not the cheapest panels and inverter to get the most out of the system.I got three quotes and Key Solar offered me the best options they did exactly what they said they would do and I would highly recommend them to other customers Show additional information
The end to end process to have solar installed was a very enjoyable experience. Beginning with solarquotes.com.au and Finn's Team. Without using solarquotes.com.au, I doubt that we would have solar installed now as we had spent quite a lot of time reviewing emails from organisations advertising solar energy and did not have the confidence to start. solarquotes.com.au with a single point of information that took us on the journey to be at least well informed at a technical and economic level solved our issue of understanding exactly what was involved, where to start and knowing who to trust.

The concept of having 3 recommended / trusted companies to provide a quote (if they wished) was very good for us. Once we decided on Key Solar Pty Ltd as our preferred supplier, I must say the process was seamless. We are also very happy with the quality of the products recommended by Key Solar Pty Ltd and the quality of the install. I would have no hesitation recommending solarquotes.com.au or Key Solar Pty Ltd to any of our Family or Friends.
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Key Solar is a small company with outstanding customer service. We consider we received sound advice, a quality product and a trouble free installation.
Everything was done on time and in a most professional manner.
Early days yet, but so far electricity produced is exactly what we were told our system would be generating.
We would definitely recommend Key Solar
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This was the best experience with tradies ever. Friendly comprehensive advice and service. Great attention to detail Show additional information
The supplier arrived on time.....efficiently installed the system.......were friendly and knowledgeable before,during and after installation......would recommend Key Solar to friends and family..... Show additional information
Prompt service, excellent communication and the SMA Inverter is making excellent solar power return. Show additional information
Very happy with whole process. So much to learn and take in when deciding. Key Solar are very knowledgeable and were able to promptly assist with any questions or issues we had. Waiting for Energex to do their part now, can't wait to have things up and running! Would recommend Key Solar to anyone. Show additional information
Great service through out the process form first onsite meeting to final handover. exceptional. Show additional information
Key Solar are very professional and have been a pleasure to deal with. I would recommend Key Solar based on their friendly service, professionalism, accountability, and quality of components and installation. Show additional information
Personal and professional service. Confidence that the equipment used is of excellent quality. Very happy with the outcome. I would recommend Key Solar without hesitation. Show additional information
I had been considering Solar for years and had several quotes from other suppliers but was not at ease with the options or service. I contacted Jeff and Caroline at Key Solar after reading their customer feedback on Solar Quotes and was blown away by the level of service they provide. Jeff came out and talked to my wife and I and it was clear this was no salesman, but a true tradesman who was proud of his work and knew every aspect of the solar business. Jeff and his team do the installation personally and use only the top quality industry leading components. The job was done to an exceptional standard and every aspect of its operation was completely explained to me. The system has been running for just on a week now and it running beautifully. Thank you so much Jeff and Caroline. Show additional information
We recently had a fault on on solar system and called Key Solar to have a look for us. They diagnosed a faulty inverter and advised it should be covered under warranty. The company we used for the installation had gone out of business so we were extremely worried that this may not actually be possible. Jeff & Caroline from Key Solar contacted the manufacturer and organised the warranty replacement for us. Even though their organisation is not the installer for these warranties, they still followed the whole process for us - right through to checking that we were happy at the end and our system was working correctly again.

We would highly recommend them for solar installations - they use quality equipment and offer fantastic service.
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Jeff and Caroline are an absolute pleasure to deal with. Jeff is extremely knowledgeable and experienced in the area, and goes above and beyond to give you the best system tailored for your home. System was also fully installed and functional within 2 weeks of receiving a quote. Would highly recommend talking to KeySolar before committing to another solar company. Show additional information
Jeff and the team from Keysolar were fast and efficient with providing the best price and completing the job on time with no fuss. Very impressed with their professional service. Show additional information
A pleasure to deal with this company
very professional and take plenty of time to make sure you understand everything including all safety aspects.
would highly recommend them
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Jeff from Key Solar gave us the best and most understandable advice compared to competitors. His experience and workmanship was excellent. Being able to find a company that really knew what solar is all about and to provide the highest quality product was essential to us obtaining solar. There are many out there that claim they have the best product but after a lot of research, we found that Key Solar was the most reputable and we highly recommend them. Show additional information
I cant thank the Key Solar team enough - I had been considering solar for a while and was fairly confused as to what would suit my household and the fact that I work from home. After a quick discussion that answered all my questions the installation was booked and within two weeks it was all done. I hate Queensland summers, but this year I am now looking forward to having a nice cool summer knowing that my power consumption isn't going to cost me a fortune. Great service and I highly recommend Geoff, Caroline and the Key Solar team. Show additional information
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Right from the very first contact I could tell I was dealing with a very professional company, Jeff the owner has a comprehensive knowledge of solar and only to happy to pass this knowledge on to the customer, no hard sell for your business only good advise. They only use great quality components with good warranties, installation was on time and very quick and thorougher,very impressed. I don't usually believe testimonials but in this case I am genuinely happy to recommend Jeff and the KeySolar team to anyone considering the purchase of a solar system. Show additional information
Key solar were extremely professional, they explained everything clearly in terms we understood.
The installation process was smooth and the service perfect throughout the entire transaction.
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The 5KW system installed on 16/8/2016 is producing up to 38KW of power a day. An SMA 5KW Inverter with 23 Jinka panels was installed.
Jeff from Key Solar was chosen for doing the complete install and switchboard and wiring upgrade at a very competitive price.
It was not the cheapest, but you get what you pay for.
The process was completed very quickly with no fuss
I would recommend them again.
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Key Solar were always ready to answer my questions. Jeff is extremely knowledgeable and happy to demonstrate every detail of installation. Caroline, in administration, was most helpful with contacting the body corporate and answered all their queries and concerns. On the day of installation the team arrived on time, carried out the work in a timely manner and were most courteous and respectful. They even went the extra mile to fit anti bird devices on our roof ... This was actually not for the solar system. I would recommend Key Solar without hesitation. Show additional information
Caroline and Jeff Connell were very prompt to get back to us,and were very professional and friendly,explained every thing clearly,installed to their schedule and left the site extremely tidy,was a pleasure to meet them .Steve and Gaylene Show additional information
What a wonderful experience.
Jeff and team was recommended by local electrician. Could not be happier with advice and service.
From the onset Jeff was very knowledgeable about a range of options and best choices to suit our needs.
We have been looking for a while and Jeff's no nonsense approach was a deal maker.

Thank you so much for service from all the team
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Initial contact with Caroline was informative, understanding and helpful. She is the office guru and will always be there for questions and replies to enquiries.
Jeff, the main man, is the Qualified Electrical Magician, along with his 2 trusted associates, Lucas and Adam. At installation they turned up on time at 7am, ready to start the day. All were super friendly and got on with the install.
Jeff went through what he was doing very clearly with the SMA 5kw Sunny Boy Inverter, (best on the market) and pointed out features, and recommended installation location. We chose inside the garage as this would help protect the inverter from the harsh weather during summer etc. (though it could have been installed outside too)
Lucas was the roofing expert along with Adam, prepared the roof and the 23 Jinko Tier 1 260w solar panels, and spent hours on the roof. The attention to detail, with correctly lining up the railings, installing the mounting brackets under/ out from the tiles, ensuring that they fitted flush, was expertly completed. They even repositioned an antenna to another location so that it did not give any shadow on the panels. The finished install from Jeff, Lucas and Adam was impeccable, and I truly recommend Key Solar.
5kw system, 23 panels all finished by 1.30pm. Attention to detail- excellent.
Currently, sunny days are producing easily over 30kWh, best so far 36.3kWh Not too bad at all
They are a local operation, do a great job, and are easy to contact. There is nothing better than to have the peace of mind knowing that if anything goes wrong, or questions, they will assist in person. As they are the supplier and installer, it's almost like the feeling of a professional insurance company ready to follow up, on call.
There are cheaper companies out there, but I believe in, you get what you pay for. And for me, that's quality workmanship, no 3rd parties involved and the comfort of knowing I can rely on Key Solar to be there, should any problems arise.
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The owners Jeff and Caroline were very professional and the service was very prompt and everything was explained to us in detail. We wouldn't hesitate to employ this Company again if needed. They also have a great after hours Service. Show additional information
The service was prompt, efficient and a pleasure to deal with all staff concerned in sales and installation Show additional information
Would certainly recommend Jeff and the team at Key Solar. Right from the start Jeff made the effort to come and do a site visit which turned out to be very useful and resulted in a rethink of the proposal compared to what was generated using the satellite planning tools as well as providing a thorough and understandable run down on the system that would suit our needs after a review of current levels of use. Caroline running the office was also helpful in answering queries we had along the way and finally come installation day all staff were friendly and did a great job. Early days and have not had a power bill yet so looking forward to see the financial (not to mention environmental which was equally important to us) benefits but so far very happy with our solar system. Show additional information
KEY Solar were very pleasant and professional to deal with from returning calls, supplying information, turning up punctually and carrying out an excellent job of installation. Caroline in the office is and Jeff with his installers Lucas and Adam were all very efficient, courteous and clean and tidy in their work and appearance.
We are happy to highly recommend KEY Solar to others.
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Thank you for your advice and service .Yours web side is wery helpfull and Keysolar is fantastic solar instalation company. With regards Ludek Show additional information
Only had it installed today, but Key Solar staff were very helpful - contacted our sceptical electrician and he ended up happy.

Last minute change of solar wattage size due to a regulation change - but it seems unavoidable and they were very apologetic.

Thanks,
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