LECA Reviews
About
LECA is a Solar Power Installation company based in Melbourne and serves VIC. Here are their reviews as submitted by visitors to SolarQuotes
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LECA Reviews (7)
Show Most Recent reviews from All time across Australia
Average Scores
3.3/5
Value for money
3.3/5
Quality of System
4.3/5
Installation
3.3/5
Customer Service
- 5 star 2
- 4 star 2
- 3 star 0
- 2 star 1
- 1 star 2
View Timeline
23 January 2022
04 May 2020
Horrible Customer Service After Installation
LECA was fantastic with signing us up and organising the installation, however, after one of the installers accidently caused damage to our ceiling and wall, we have had no response to our requests for an insurance number and steps for fixing the damage.We only recieve phone calls to say someone else will call us later.
It has been almost 1 month, and we have a large hole in the ceiling right as we hit winter.
Not happy.
22 October 2019
Cannot Fault LECA
From our very first contact with their sales person to their follow up every 3 months to ensure we are getting the best possible solar deal available from the retailers, we have been 100% happy with LECA. They showed up when they said they would, took the time to review our electricity usage over the past 12 months, were very knowledgeable about their product, answered all our questions and gave us time to do our homework without feeling pressured to go with them. The installation was quick and LECA organised everything required by the independent electrical inspector and all the paperwork for connection to our current retailer. Got our first bill coming out of Winter, with the panels installed part way through the billing period and our usage has already reduced by 30% - looking forward to what sunnier days bring. They are not the cheapest going around but I am a firm believer in getting what you pay for. I simply cannot fault their product or their customer service at this point of time. They also call every 3 months to update us on the best solar deals available for our area.Panel rating: 4/5
Inverter rating: 4/5
23 September 2019
Very good installer
The initial meetings with the salespeople were friendly and the process explained well. The Staff were easy to communicate with and the Technicians and the panels came as promised. The Technicians were friendly worked hard and finished the same day.The Company took care of all the electricity work and grid connection including the switchboard upgrade.
We are very Happy with the Solar panels.
16 June 2019
Buyer beware
Buyer beware. I exercised my cooling off as I found 4 major mistakes in my contract /quote. Contracts/quotes are poorly written on carbon paper which are hard to read and understand and use vague language like Jinko 24 with no model numbers or information. My wishes were for high efficiency 18_19% mono panels but it appears lower efficiency were sliped in quote.I was also promised 10/10/10/25 year warranty but this was missing from quote/Contract and had 5 years instead.
Lesson learnt.
Get at least 4 CEC accredited quotes AND DONT RUSH( was able to reduce LECA original price by more than 25%)
MAKE SURE ANYTHING PROMISED IS CLEARLY WRITEN AND WITH MODEL NUMBERS
02 May 2019
We had two lovely ladies come and explain the workings of our system today, they were very professional and helpful, a great asset to your organization,
we will also enjoy the bottle of wine they left us on the connection of our system, well done LECA management.
Show Details
we will also enjoy the bottle of wine they left us on the connection of our system, well done LECA management.
24 August 2018
Excellent experience and result. Researched 8 companies and options. Gained a great deal of knowledge about the field with the help of the SOLARQUOTES site and others. Management and technical staff at LECA knew what they were talking about and many staff at other companies told me lots of "porkies" or just had no idea at all what I was asking.
Workmanship quality was excellent and was sales support before and after.
Great Phone app ensures we can turn on washers and dryers etc when we have excess power and can use it for "free"
Very happy with them and will use them to expand the system in near future plus put batteries in.
Price was high but competitive with others comparable. Quality and service was far greater value.
Excellent result.
Inverter rating: 4/5
Show Details
Workmanship quality was excellent and was sales support before and after.
Great Phone app ensures we can turn on washers and dryers etc when we have excess power and can use it for "free"
Very happy with them and will use them to expand the system in near future plus put batteries in.
Price was high but competitive with others comparable. Quality and service was far greater value.
Excellent result.
Inverter rating: 4/5
Poor system performance and terrible customer service
Firstly, the sales that came to the door assured me that the system installed would save me 80 - 90% off my bills.The savings are more like 50% after taking 2 years of data.
Initially LECA customer service said they would need the Sungrow app set up (something that should've been done at time of installation) so they could monitor my system.
The "help" given to me by LECA in setting up the app was poor, they didn't seem to know how to get past a couple of hurdles and i eventually had to get Sungrow themselves to set it up.
My follow up contact with LECA regarding checking the performance of my system was initially answered by was then passed on (handballed) to another employee whom never got back to me and all further enquiries i made by email have been ignored completely.
Even with the threat of legal action, they do not respond.
I'm now stuck with an underperforming system and a monthly repayment bill of almost $200 - a total ripoff.
After speaking with consumer affairs, i am now starting a VCAT application in an attempt to get this white elephant removed and my money back.
Panel rating: 1/5
Inverter rating: 1/5