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NQ Solar Reviews

Based on 23 reviews

  • 5 star 8
  • 4 star 12
  • 3 star 3
  • 2 star 0
  • 1 star 0

Average Customer Review

  • Value
    4.39
  • System Quality
    4.64
  • Customer Service
    4.57
  • Installation
    4.52

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About NQ Solar, Solar Installers

NQ Solar is based in north Queensland and started operating out of Cairns in 2007. The company opened in Townsville two years later.

Although the business is primarily based from Mackay to Cape York, sales are made further afield through its website. Customer advisers are available to provide a quality service and discuss the individual needs of homeowners.

With more than 20 years' experience in the electrical industry, NQ Solar aims to meet the energy needs of its customers and exceed their expectations.

The company is fully Australian-owned and operated, stocking SunPower and ET solar panels, as well as SMA Sunny Boy inverters.

NQ Solar Solar Reviews

We follow up with all reviewers after 12 months to see how their system is going since it was installed. These are all the reviewers who have responded to our 1 year follow up:
I found them myself - they were not on your network.
The quotes from the two installers from your website were never provided.
All aspects of the service were excellent from the initial contact, to the site inspection, quote, knowledge, installation and after installation service.
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The guy that installed the inverter was really good and to the time to explain how the system worked and answered all of my questions easily.
The office staff were all friendly and supplied good service. Overall experience was quite good.
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Very professional service, super friendly staff, very reliable and fast installation! It seemed like they were the only ones who cared about communication and brilliant customer service. I might have paid a little more than I intended but it was worth EVERY cent!!! I couldn't be happier :o) THANK YOU!! Show additional information
Good reliable local supplier. Quick response to queries. Not quite the cheapest but far the most efficient. Only 2 replied quickly the third Infinity took 2 weeks by which time I had made up my mind. Show additional information
Very good service and professional. Quick install, Show additional information
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Very professional solar company in Cairns. From the initial visit to our house to explain our needs through to the installation, they have been very efficient. Show additional information
Chris the consultant was very helpful and did not try to sell us a system that we did not need he was always contactable as was the office staff who kept us up to date with what was happening with installation and were happy to answer and queries.

Very happy with the whole experience.
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The 3 quotes contacted me.

The first one came and saw me. He was a nice young man but I did not feel he explained the system well. He tried to sell a unit which was way too much for money and what I would get from the grid.

The second sent me his quote. His price was again too high for what he was going to install.

The third man did not make to the appointments we had so I did not bother. I waited for him and he did not show up.
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Not fully connected to the grid as yet, waiting on Ergon to do their bit. At least the metres turning in the right direction (backwards). Show additional information
I was very happy with the service from NQ Solar from beginning to end. Great service from the helpful staff in the office on the corner of Scott & Lyons St., Cairns. The site visit was very informative and helpful in guiding us to make our decision and made the process with Ergon very easy. The installation went smoothly, the electricians who installed my system were polite and very capable and had my system installed in no time. I would recommend NQ Solar to anyone.
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Their representative gave a very detailed explanation of all aspects of the various units and went through all the calculations explaining how to get the best out of the unit. They were very clear in explaining their mounting system and how they had thick buffering to prevent metal corrosion between the roof and mounts. They also use a lot of local people for components. Show additional information
Rep who called was a trade person who new what he was talking about and explained the systems in easy to understandable language. The installer crew where neat/tidy and professional, they where in and out in 4-5 hrs. Have already recomended them to someone up the road. Show additional information
Really good to use someone local. Very helpful explanations and great installers. Show additional information
NQ solar have average sales people with limited supply capabilites, seems like there in over there head, but cheap... Show additional information
Somewhat disappointed in the above solar people in your list because of their service and on site quotes. Show additional information
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I did not choose the cheapest system, I chose a Sunpower system based on track record and I know the name and history behind the brand. Unlike many of the other systems currently available where you only have the retailers word that it is a quality system from a reputable manufacturer you have not heard of and that comes with a warranty that is not worth anything when you need it. Size of roof space came into it also in that with Sunpower I could fit a 3.6 Kwh system with only 12 panels. Most other brands would have not been able to put a 3kwh system into this space as they require at least 18 panels for 3kwh.
NQ Solar were only to willing to answer all the questions I had regarding options of brands they offered and the pluses and minuses of each. Extremely happy to recommend them from the salesand admin staff through to the installation crew an easy and painless process. Also the system has produced at the level I was told it would.
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there should be better incentive from the governments
specially a higher price for the power bought back
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