NQ Solar

NQ Solar Reviews

About

NQ Solar is based in north Queensland and started operating out of Cairns in 2007. The company opened in Townsville two years later.

Although the business is primarily based from Mackay to Cape York, sales are made further afield through its website. Customer advisers are available to provide a quality service and discuss the individual needs of homeowners.

With more than 20 years' experience in the electrical industry, NQ Solar aims to meet the energy needs of its customers and exceed their expectations.

The company is fully Australian-owned and operated, stocking SunPower and ET solar panels, as well as SMA Sunny Boy inverters.

Panels, inverter and battery brands

Panel brands previously installed

Inverter brands previously installed

The views expressed by reviewers are theirs' alone, and do not necessarily reflect those of Peacock Media Group, which makes no representations as to the accuracy of the reviews. For our full disclaimer and further information, see our Terms of Use and our Review Guidelines.

NQ Solar Reviews (28)

Show Most Recent reviews from All timeacross Australia

Average Scores

4.3/5

Value for money

4.6/5

Quality of System

4.6/5

Installation

4.6/5

Customer Service

  • 5 star 9
  • 4 star 15
  • 3 star 4
  • 2 star 0
  • 1 star 0

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New system

All of your suppliers were good but only wanted to sell me what they had
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this system was installed in 2009
Inverter rating: 2/5
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Local supplier with excellent service and quality product and installation
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Original Review on 19-12-2017:

We had quite different quotes, including different system sizes that the installers said could be put on our roof (e.g. max 4 kW vs.13 kW!). We ended up going with NQ Solar, which suggested a 7.15 kW system, close to the max value calculated using the web-tools that you (SolarQuotes) have available/recommend, so was more credible. Also, they explained things very well with no time wasting and no pushy sales, and were available to answer my multiple questions about the system. Installation was incredibly fast and pain-free, and all workers in the company were very friendly. I would not hesitate recommending them. Original ratings

Panel rating: 5/5
Inverter rating: 5/5

Value for money: 5/5
Quality of System: 5/5
Installation: 5/5
Customer Service: 5/5

8 months later we asked Katya: "Are you happy with the performance of your system so far?"

Yes it has indeed! Looking forward to receiving my electricity bill all the time now :)
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I found them myself - they were not on your network.
The quotes from the two installers from your website were never provided.
All aspects of the service were excellent from the initial contact, to the site inspection, quote, knowledge, installation and after installation service.
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The guy that installed the inverter was really good and to the time to explain how the system worked and answered all of my questions easily.
The office staff were all friendly and supplied good service. Overall experience was quite good.
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Very professional service, super friendly staff, very reliable and fast installation! It seemed like they were the only ones who cared about communication and brilliant customer service. I might have paid a little more than I intended but it was worth EVERY cent!!! I couldn't be happier :o) THANK YOU!!
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Good reliable local supplier. Quick response to queries. Not quite the cheapest but far the most efficient. Only 2 replied quickly the third Infinity took 2 weeks by which time I had made up my mind.
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Very good service and professional. Quick install,
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Original Review on 11-04-2014:

Original ratings

Panel rating: 5/5
Inverter rating: 5/5

Value for money: 5/5
Quality of System: 5/5
Installation: 5/5
Customer Service: 5/5

9 months later we asked Carsten: "Are you happy with the performance of your system so far?"

I have had NQ Solar out here for a courtesy visit to see how everything worked, and they were extremely surprised by the amount of Watt our plant delivered. It completely took them by surprise. So apparently the system is great, but also the place we live is good for achieving the best outcome.
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Very professional solar company in Cairns. From the initial visit to our house to explain our needs through to the installation, they have been very efficient.
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Chris the consultant was very helpful and did not try to sell us a system that we did not need he was always contactable as was the office staff who kept us up to date with what was happening with installation and were happy to answer and queries.

Very happy with the whole experience.
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The 3 quotes contacted me.

The first one came and saw me. He was a nice young man but I did not feel he explained the system well. He tried to sell a unit which was way too much for money and what I would get from the grid.

The second sent me his quote. His price was again too high for what he was going to install.

The third man did not make to the appointments we had so I did not bother. I waited for him and he did not show up.
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Not fully connected to the grid as yet, waiting on Ergon to do their bit. At least the metres turning in the right direction (backwards).
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I was very happy with the service from NQ Solar from beginning to end. Great service from the helpful staff in the office on the corner of Scott & Lyons St., Cairns. The site visit was very informative and helpful in guiding us to make our decision and made the process with Ergon very easy. The installation went smoothly, the electricians who installed my system were polite and very capable and had my system installed in no time. I would recommend NQ Solar to anyone.
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Original Review on 05-08-2011:

Rep who called was a trade person who new what he was talking about and explained the systems in easy to understandable language. The installer crew where neat/tidy and professional, they where in and out in 4-5 hrs. Have already recomended them to someone up the road. Original ratings

Panel rating: 4/5
Inverter rating: 4/5

Value for money: 4/5
Quality of System: 4/5
Installation: 4/5
Customer Service: 4/5

13 months later we asked Michael: "Are you happy with the performance of your system so far?"

yes currently have $200 credit on my power bill after3 bills
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Original Review on 05-07-2010:

I did not choose the cheapest system, I chose a Sunpower system based on track record and I know the name and history behind the brand. Unlike many of the other systems currently available where you only have the retailers word that it is a quality system from a reputable manufacturer you have not heard of and that comes with a warranty that is not worth anything when you need it. Size of roof space came into it also in that with Sunpower I could fit a 3.6 Kwh system with only 12 panels. Most other brands would have not been able to put a 3kwh system into this space as they require at least 18 panels for 3kwh.
NQ Solar were only to willing to answer all the questions I had regarding options of brands they offered and the pluses and minuses of each. Extremely happy to recommend them from the salesand admin staff through to the installation crew an easy and painless process. Also the system has produced at the level I was told it would.
Original ratings

Panel rating: 5/5
Inverter rating: 5/5

Value for money: 4/5
Quality of System: 1/5
Installation: 5/5
Customer Service: 5/5

26 months later we asked Sebby: "Are you happy with the performance of your system so far?"

Yes, power production is what we expected and we have had no problems at all or any need to call back the installers.
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Original Review on 17-06-2010:

there should be better incentive from the governments
specially a higher price for the power bought back
Original ratings

Panel rating: 5/5
Inverter rating: 4/5

Value for money: 4/5
Quality of System: 4/5
Installation: 4/5
Customer Service: 4/5

27 months later we asked Ariel: "Are you happy with the performance of your system so far?"

It has performed beyond my expectations

it may payback the investment 2 to 3 years earlier
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Their representative gave a very detailed explanation of all aspects of the various units and went through all the calculations explaining how to get the best out of the unit. They were very clear in explaining their mounting system and how they had thick buffering to prevent metal corrosion between the roof and mounts. They also use a lot of local people for components.
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Really good to use someone local. Very helpful explanations and great installers.
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NQ solar have average sales people with limited supply capabilites, seems like there in over there head, but cheap...
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Somewhat disappointed in the above solar people in your list because of their service and on site quotes.
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