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Australian Solar Designs Reviews

Based on 165 reviews

  • 5 star 57
  • 4 star 100
  • 3 star 6
  • 2 star 1
  • 1 star 1

Average Customer Review

  • Value
    4.40
  • System Quality
    4.57
  • Customer Service
    4.67
  • Installation
    4.71

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About Australian Solar Designs, Solar Installers

Australian Solar Designs specialise in the installation of Solar Power for your Home or Commercial Property.

 

We are a Company that provides professional Engineering advice to determine the best Solar Power System to suit your home or business. We will inform you about all facets of the installation, from planning the layout of the system, the components that will make up your solar system, and arranging the connection of your system to the grid.

 

Australian Solar Designs only supply Tier 1 Quality panels and high quality electrical components. We provide monitoring with all solar installations and will provide advice on how to maintain your system to keep your investment performing efficiently for many years to come.

 

Australian Solar Designs have worked as preferred installers for significant companies and associations such as ACT Government, Harvey Norman Commercial, Solar Switch, Marks Group, RF Industries and many more.

 

We have divisions in all major cities.

Australian Solar Designs Solar Reviews

We follow up with all reviewers after 12 months to see how their system is going since it was installed. These are all the reviewers who have responded to our 1 year follow up:
Since the company has changed management the after-sales service is appaling. they took weeks to return phone calls (in the end I took to calling randomly hoping to finally get the service manager), and ditto emails. and when you did get onto them it didn't move anything forward - you just got a litany of excuses for not acting. Finally they misdiagnosed the problem, and told me that they problem was not covered by warranty, that no individual spare parts were available, so I would have to replace the whole inverter at my expense, and when they could get around to it. And when I challenged this they just gave me the number of the distributor (who only deals with suppliers) and suggested I call them and have the argument.
Eventually I found someone else who was preapred to go around adn look at the system. They diagnosed and fixed the problem within 90 minutes of arriving, and at a cost less than a tenth of the cost ASD proposed.
I strongly recommend that you have nothing to do with this company.
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Company kind enough to replace inverter out of good will Show additional information
The worst experience I have ever had buying a product or service. 34 emails and a half dozen or more phone calls so far. Many of the emails were just to clarify exactly what I was requesting and what I was going to be quoted for. I was quoted for one system which I signed and paid a deposit for - there were no model numbers for the components just a generic description and then I was invoiced for another with different model numbers to those I'd been asking fo and after requesting a clarification the final invoice has less panels to the original quote.

I could never have an investment that I hope to be trouble free for a decade or two be provided by this company.

I have asked for a refund and if I don't get one I'll be cancelling regardless and looking at my options with an ombudsman.

Avoid, avoid, avoid.
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The company is now run via a call center. They were very attentive right up until the deposit was paid then the interest dropped away. They said installation would only take 4 weeks, it took 8 weeks. You have to call them and remind them or they forget about you completely. The service team were professional and friendly but check you driveway after installation, at least a dozen roofing screws were left scattered over our driveway waiting for my tyres.

The display on the (Fronius) inverter stopped working and I advised their service section (same call center). That was five weeks ago, and still waiting. Their registered office is a house in a residential area of Kiama. You only have a 50% chance of getting anyone on the phone, you just have to persist. The 1300 number does not always work and the only other numbers they will give you are mobiles which go to voicemail. The owner of the business is unable to be contacted.

My advice... This is a company on its way out, avoid at all costs.
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The only hitch with the whole experience was that there was a problem with the emphase envoy system not working correctly. The envoy was replaced and then had difficulty connecting with my router using wifi. This was put down to two possible problems. 1: Router two far from the envoy. 2: The envoy mounted in a metal fuse box. I have purchased a wifi extender and the problem seems to be rectified. Show additional information
I was asked to sign a form “on the spot” stating that I understood there would be a reduced performance due to the position of panels. The installer was unable to quantify the reduction and I felt that I should have received this information in advance Show additional information
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Well they were going to install the system about two weeks ago. The installers turned up and found they hadn't been given the correct stuff - wrong inverter, no meter and no optimisers so the panels would never work.

A day away from the office for them to install the inverter and some wiring. Also a two hour trip to the house and two hours back.

They were meant to go back the next week to finish. I call on the Thursday but it appears they only just found out they don't have the meter. Apparently a few days later they sent the meter but since the house is empty during the day that doesn't help. I call again and they say that 'Kristie' signed for it.

" Do I know a Kristie?" NO. "Maybe one fate servants?".

Honestly, I have know idea what is going on, or why they sent a meter to an empty house rather than the installers (who still have my solar panels, and optimisers.

Hopefully something will come good, but some preemptive communication is always a good idea.
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System not yet installed, haven't hear from ASD for some time, so I'd prefer to comment when finally installed. Show additional information
At the moment we are having issues connecting the phone App to the ininverter. ASD have tried to help me but its still not working. I also didn’t know that ASD contracts the installation out to contractors. I found the main guy who installed the system to be very good and knowledgeable but his two helpers were let’s say unmotivated . They put a whole in my ceiling inside my house and no one has fixed it yet. Luckily I was standing a metre away otherwise I would have been knocked out from the conduit that came flying through the ceiling. Show additional information
Had no problems at all would recommend them to all. Show additional information
Aj From Australian Solar Design was so professional and the best service i have come across in my life i actually payed more to go with this company because of Aj customer service was really outstanding!!
I don't do reviews but had to let every one know how happy i am with the Installation of the product and service!
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Were with Origin and their service is poor, still waiting for grid connection four weeks now. Good service from AJ and team Show additional information
We decided on the type and make of panels and inverters and asked for the three quotes to be assessed on those criteria, providing us with consistency between quotes. The installation has not been started to date so can give no detail on installation service at this time. Show additional information
Wes was great to deal with. Very well informed, offered clear explanations and gave honest suggestions on what we needed or didn't need. We've been using our system for many months now and are very happy with installation and performance. Highly recommended. Show additional information
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The people who own and run the company do the installation, so no subbies, that's good top quality workmanship too and friendly blokes. Show additional information
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Installers were very efficient, careful and pleasant. Show additional information
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I have had the system installed for a year now and it has worked flawlessly from day 1.

I chose Australian Solar Designs because of their consistently high quality reviews by past customers and I wanted a "done once and done correctly" installation which is certainly what I have got. Another point for me was that they use their own employees to do the site work unlike some others who simply outsource the installation to contractors.

From the beginning Wes Green was most helpful, answering all my questions and supplying a quality quote which stacked up very well against the others and on the day of the installation he was there supervising the team. Clean up was impeccable and I could not recommend them highly enough. I have actually just recommended them to a neighbour of mine so that says it all.
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Installers came on time and were friendly and helpful. Show additional information
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Apart from having to wait a little while for the inverter I selected, the system was installed with no fuss and to a high standard. Show additional information
I found your Webb site invaluable. I kept on referring back to it each step of the way, plus many hours research on other sites. My wife and I decided to go with Australia solar designs as they offered the Fronius inverter with Trinia panels cheaper than any one else could and Steve was the only one of the three recommended by Finn that actually came to our house. We did get Solarhart to our house but they wanted more than double the amount that Australia solar designs quoted. They are due this Friday for installation so fingers crossed all goes well.

Thank you Finn for all the available info. For a complete novice it definitely helped.
Thank you
Mark
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Solar Quotes provided details of one provider in the Port Macquarie area. The quote obtained from that provider was reasonable, however, after further research (including reading numerous positive reviews of Australian Solar Designs (ASD) on the Solar Quotes website) and detailed discussions with Scott at ASD, we obtained a quote from ASD giving us five options covering five price ranges. After further research and discussions with ASD, including confirming the suitability of the preferred option for our yet-to-be-completed property, we selected a system comprising LG panels and an SMA inverter. Although at the high end price wise, we are satisfied that the selected system provides good value for money and our experience with ASD throughout the process has been excellent. They have been quick to respond to information requests and queries; we are confident that when installed, the selected system will meet all our needs, including its suitability for future connection to battery storage. Show additional information
Wes Green was very helpful and explained everything well.
He also recommended that we should be battery ready rather than install one now.
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I have full confidence in ASD as I was talking to engineers. Their customer service is wonderful. Nothing is too much trouble. They emailed instructions on how to connect my iPad or smart phone to monitor my system and offered for one of them to come to my home on the South Coast to do it if I had difficulty. Show additional information
Very happy with process and result. Particularly appreciated the way Scott got back to us promptly when we had questions or concerns during the whole process. Show additional information
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Very painless, with the Installer keeping me informed all through the process.
Great job with no mess and the meter is running backwards at a great rate.
Wouldn't hesitate to recommend this installer to anyone who asks
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Scott from ASD answered all of my questions honestly and I felt confident that the information he gave me was correct. A lot of other quotes that I got had salesmen who gave very misleading information. The installation was done in a morning and the whole process was very smooth. I'd definitely recommend! Show additional information
We were not unhappy with any of the suppliers that you suggested and your service was very helpful in getting us started. All your recommended companies were helpful, particularly Martin from Solar Hub, who came to our home and explained his system well and gave us good information. I did a lot of research, and in the end decided to go with Solar Designs as they provided what we wanted at a better price. We were very happy with Wes, from Solar Designs. His customer service, installation and so far, after sales service has been excellent. We haven't had our solar panels very long, but feel confident that the decision to go with solar will well and truly pay off. Show additional information
I thought ASD were brilliant. Wes was very knowledgable; being an electrician and not a generic salesman is a huge plus. As an electrical engineer I appreciated ASD's command of the technology and quickly adapting to my evolving requirements. They have a simple an efficient business model. The installation by a team of 4 was done within a day. The quality of the workmanship was excellent. They offered plenty of flexibility in systems they could install and knew the cost/benefits. I'd unconditionally recommend them. Show additional information
Wes the salesman was excellent and easy to talk to. Came to inspect our house and advise on the best solar input consumption we would achieve also came on site during installation. Able to answer a lot of the questions we thew at him. Very quick installation from time of inspection. Very prompt returning my messages. Show additional information
The installation has not yet been finalised as we are waiting for regulatory approvals and switchover by the local authority. This is not the fault of the supplier, whose performance has been highly satisfactory throughout the tendering and installation process. They have been very good in keeping us informed of developments at all stages, and in responding to questions Show additional information
In addition to the 3 quotes triggered through the amazingly informative SolarQuotes web site I also got quotes from two highly rated installers nearer to where I live. Those two came to the property for site inspections and very helpful discussion. Scott Mason from Australian Solar Designs was outstanding and I chose to go ahead with him because of his excellent advice on component quality and suitability to a sea side environment, and being a locally based installer. Being in a small regional town I feel follow up service and proposed future battery addition would be much easier than with a capital city based company over two hours away. ASD's top ranking was also a big factor!
From quote to sign off the whole process was smooth and seamless, with Scott and Wes being in contact and available all the time. The two guys who did the actual installation in one day on Dec 3rd did the most careful and tidy job - way better than my expectations. (spirit levels on the switches,all wiring to the switches and inverter hidden in the wall cavity etc.) To have the company owners/directors on site at times during the work, and to have it grid connected the same day was a real bonus. I could not be happier and would rate them way above 5 if it was possible.
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The only reason I have said 'Good' and not 'Fantastic' for all of the ratings is because the system has only been commissioned and running for one week so it is a little early to crack open the champagne (I'm tending towards 'Fantastic'). So far I am very impressed with almost all aspects. Australian Solar Designs (ASD) streamlined and facilitated the whole process of approvals and inspections. The whole operation, from proposal to completed installation took just over 3 weeks, with inspection and final commissioning another 12 days - this is not under their control. The only downside is that sometimes I felt out of the loop as the client when the details of dealings between ASD and the other players were not always made known to me at the time. Having said that, ASD worked very efficiently with the ACT Government agencies and the electricity supplier. ASD do not require a deposit up front, another plus, and an indication of the relationship of trust they have with the client, but having paid the full amount by EFT upon installation, I had no confirmation of the financial transaction for a week and had to ask for a receipt, which ASD then promptly supplied. In summary, ASD could do better at making sure the client is well informed and feels like a full partner at all times in the process, but their proposal was sound and flexible in terms of future addition of storage, good value for money, in short the best; their installation was quick and efficient, and their relationship with government authorities and electricity supplier, key ingredients, was very good. Show additional information
I had 5kW systems installed on two properties I rent out on Thursday and Friday last week. Tiles were cracked at one house, leading to leakage at one of the properties, but the company has been excellent so far in terms of repairing the damage. I would still recommend them. Show additional information
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All of my questions were answered. The installers did a good job and were very polite and cleaned up after themselves. I did not go with the cheapest quote, I did my own research on the equipment offered and made my decision. I dealt with Wes Green from Australian Solar Designs, he and his team did everything they said they would do and turned up when they said they would. This was a really good and painless experience. The output of my system thus far has exceeded my expectations. Show additional information
Gave an honest appraisal of what to purchase and install and did not oversell going to three phase and battery system when were initally keen to do so. Suggested we wait. Show additional information
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One other Supplier tended to be supplying the cheaper products but was pleasant to deal with.
ASD was very professional,listened,easy to communicate with and bent over backwards to give satisfaction.
Supplies top of range products with heaps of information and alternatives.
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Thank you Finn for providing this service. It meant we were able to trust the companies that contacted us through your vetting process. All companies were attentive but not overly pushy. As we had no idea on what would service our needs, companies took time to step us through the process and explain what would suit us best. ASD were wonderful...prompt and efficient. We have recommended them to others contemplating moving to solar. Show additional information