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GoSolar Newcastle Reviews

Based on 68 reviews

  • 5 star 10
  • 4 star 53
  • 3 star 4
  • 2 star 0
  • 1 star 0

Average Customer Review

  • Value
    4.19
  • System Quality
    4.48
  • Customer Service
    4.42
  • Installation
    4.38

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About GoSolar Newcastle, Solar Installers

GoSolar Newcastle is a Solar Power Installation company based in Islington and serves NSW. Here are their reviews as submitted by visitors to SolarQuotes

GoSolar Newcastle Solar Reviews

We follow up with all reviewers after 12 months to see how their system is going since it was installed. These are all the reviewers who have responded to our 1 year follow up:
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Some Solar companies would not come out to quote, only quoting online.
Go Solar were very professional and came out to my home and made it a personal decision.
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24 Pv 330w AC Enphase/LG Neon 2
Enphase S270 Microinverters
PV EnvoyS Comms/Control/Consumption & Production Monitoring Unit

1 Enphase AC Battery 1.2 KWh

Already had a 30 tube Evacuated Solor hot water system fitted
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After 3 weeks since installation we are still waiting for a solar meter. I called AGL on the day of installation and have had to chase up 5 times before being asked to contact another company called Activestream who have given me an ETA of the 5th June. GoSolar Newcastle has told me not to turn in the solar and battery system until the meter change has been done, with the beautiful sunny days we have been having it is a little frustrating having such an expensive investment on our roof that we can’t turn on. Show additional information
Everything went well until the installation was "complete". The provision of quotes, the prices, sales follow-up, competitive package, component quality, installer performance, and response times to emails were all excellent. The disappointing issues relate to communication and failure to know what to do to arrange net metering.

I cannot understand how a major Newcastle-based solar installer in April 2018 can fail to know what is necessary to arrange net metering in NSW after the changes introduced on 1 December 2017. I was told by the installer (the boss in the office, not the electricians on site) that his practice was to send a completion report to AusGrid and they took care of metering and that he did not deal with retail providers. However, the requirement is that installers advise the retail provider (with a very specific form for Origin, as I discovered) who then arranges a level 2 Authorised Service Provider to attend to the metering. This became a messy business, causing stress and resulting in delays (metering still has not been done). For all I know, every other customer with installation performed by this company since the policy change may still be waiting for metering!
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we haven't had it installed yet Happy to review once installed Show additional information
Very happy with the system so far. Obtained half a dozen quotes and GoSolar Newcastle were one of the few that bothered to come out to discuss the system. Show additional information
I wasn't interested in going with a company outside of Newcastle because I think they would give better after sales service and I believe in keeping things local as far as I can.
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I asked for 7 quotes (6 responses) from various suppliers but only one made a site visit to discuss the options open to me. All of the others used Google Earth to demonstrate panel positioning on the roof some of which would not physically fit! A couple only offered a site visit after I had paid the deposit. Some of the quotes were very light on information being just a page with 4 lines, panel price, inverter price and installation cost then the total- not much to work with there! A face to face meeting every time for me. Very important to be able to ask direct questions and get an immediate answer and clarification, if required, to make a decision on a substantial financial investment. I have no hesitation in recommending Gosolar Newcastle to install and monitor a solar power system. Show additional information
The quote was comparable with others but included a battery for free. The system was very quickly installed and a few teathing problems with electronics were quickly dealt with. There was a delay in replacing the electricity meter so we could start to get credit for our surplusses. This was due to an issue with the network operator. GoSolar were always prompt and couteous and efficient to deal with. I have all supporting warrantees, contracts, instructions, and a fantastic mobile app to manage the system. The whole experience was better than my expectations. Show additional information
This company was the only one who came and consulted as to what unit would be best for our needs and followed up on installation Show additional information
Thanks Finn for helping make the whole process much easier.

Of the 3 quotes we were very happy with our choice and so far the very efficient service. (system installed this week).
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Excellent service from all involved Show additional information
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Excellent advice from Wayne the Sales Person. Installing subcontractor here on time with people who knew their work. Monitoring system with enphase excellent. Warranty statements given on Panels & Enphase but follow up from GoSolar re monitoring was very excellent. Phoned us when someone turned the switch off in our electrical box whilst house was still being built. Will be adding batteries at a later date after we move in as GoSolar will be monitoring and then advise us how to best use the system. Have recommended their system to 4 people who will be building in our neighborhood. Show additional information
Good advice from Sales Person. Installing subcontractor here on time with people who knew their work. Monitoring system with enphase excellent. Warranty statements given on Panels & Enphase but not particularly from GoSolar but follow up from GoSolar re monitoring was very good. Happy with overall performance and would use them again for expansion of system and battery installation. Please use my Christian name only on your website. Show additional information
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Wayne's technical knowledge and focus to match me up with a system to suit my needs plus the ongoing lifetime support to help me get the optimum usage from my system. Show additional information
The enlighten computer system does not appear to be working OK.....still says using power from grid despite having half full batteries Show additional information
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Gosolar contacted me the same day I requested quotes from your site. I was not sure about going solar. After talking to the sales person and beiing shown the product they had I could see the benefits of solar. I ended up installing a 3.4kW panel and battery system and it has been great virtually off the grid. I am very glad I found your site it made things so much easier for me. Through no fault of yours , the only thing I was disappointed in was the other two companies never contacted me for several days, a phone call doesn't take much. GoSolar's quick contact made all the difference. Show additional information
Very knowledgeable and only suggested the system most optimal for our situation. Comprehensive run through of why this system. All questions answered and follow up of any queries were prompt. Installation process was quick and efficient. The system is operating well and the enlighten analysis tool for our system will enable decisions to be made on storage at a future date. Show additional information
Won't try to sell you a system you don't require. Know their stuff and honest to boot Highly recommended Show additional information
Sales person technically competent and electrical staff and contractors worked together to achieve optimal quality installation.Workmanship excellent and all waste removed from site. Overall a pleasant experience and after sales and installation service first rate.All queries responded to within the hour and resolved ASAP. Not the cheapest per kWh price,but technically advanced top quality products and service to match. So pleased I went with GoSolar Newcastle. Having said that, I believe the other two quotations were competitive and offered good value for money.
Thank you Fenn for pointing me in the right direction on specifications and obtaining quotations from quality suppliers,that took a lot of stress out of the exercise.All completed within three weeks from contacting you and completion and metering of output.
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They were a bit slow to contact and come out to talk and do a quote, BUT, the system was installed a few days after that. The sales person took Photo's of the switchbox, but when they came out and started to wire it up, we were told that the switchbox would have to be rewired, because it had the old type fuses in it, and the energy inspector would not pass it like it was. This cost a further $1400. I agreed to this, so we are up to date with the new safety rules. BUT, i think this should have been picked up when the sales person did the quote and looked at the switchbox. Other than this , a great transaction. Show additional information
This company supplied a quote for the system that we had requested rather than their cheapest system.
Their representative explained the system and how it worked with clear and concise information and demonstrated results of other systems in our local area.
They also monitor the system and calculate / advise battery storage requirements for our particular needs.
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No hype, no hard sell, advised me to proceed incrementally re batteries. Seemed to be on my side! So far, so good Show additional information
Installation took one day and charges were $1847 a good days pay for one person. Show additional information
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The system was installed on 15/06/2015 and was operational the same day. I can highly recommend GoSolar Newcastle, they delivered what they promised; a high quality solar system at a reasonable price and on the agreed schedule. Show additional information
They were not the best price but no hidden costs or Adonis or extras a job well done . Show additional information
Only negative was the installer was smoking during the entire installation and we have a small baby. Show additional information
Go Solar were very efficient. We had the whole microinverter sytem installed and up and running within 2 weeks. The installation team were very good. Very courteous , considerate and efficient. I have had a few questions about the internet feed which have been followed up and answered very quickly. Overall, we are very happy with everything and almost looking forward to our next bill. Show additional information
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The three quotes were three different experinces. One was just an email with very little info. Another, was alright but he was scatty and seemed desperate thus putting pressure on for a sale. Go Solar was the most professional, knowledgable and no pressure sale. Show additional information
From the first contact Go Solar were very professional and did everything they said they would.
Definitely recommend them to anybody looking for solar.
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Anyone in the Hunter region thinking of going solar, should contact GoSolar Newcastle. They are up to speed with the latest in Solar technology and have been established in the Hunter region for decades. I without hesitation, recommend GoSolar Newcastle as a main contender for your Solar power needs. Show additional information
Early days on the installation ,seems to be going well. A lot of the issues are in regards technology and to be expected, but easily sorted out. A misunderstanding by the installer on location on the roof, but also an easy sort out once I called Go solar. Overall a good experience by a local company, that really trades on it's reputation. Show additional information
It's not always about the price, most suppliers think that everyone wants the cheapest, sometimes they forget that some people do their homework & investigate there product & services. Show additional information
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Sales team was good with no pressure to buy, installation was completed in one day, professional, cleaned up afterwards, and after sales contact was good. Show additional information
Very professional, panel installation and electrical hook up.

All staff very friendly and supportive highly recommended.
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Overall, the experience was quite good. No hassles. The solar panels were installed on the day nominated and was connected to the grid the following day. Show additional information
The installation was good but there was no contact with these people. they kept saying someone would contact us for every part of the transaction but no one ever did. We were told we would get a call within 24 hours of accepting the quote. I Waited 4 days then rang. Was told they would be here on the following Thursday. they did come and install the system, saying the electrician would ring to arrange a time to finish the connection. He didn't,t ring but just turned up a few days later. t was lucky we were home. The installers had only connected half the panels and the electrician could only do half of his job. He phoned the installers who said they would phone us to say when they would be coming back. Waited over a week then started making calls to the office. Twice I was told someone would contact me but another week went by then someone finally rang to say they were coming.

Finally, the job was complete but if someone had told us what was going on it would have made it a lot easier on us. I paid the account by direct credit to their bank account then waited for confirmation that it had been received. after a few days I sent an email asking for confirmation the payment had been received and received a reply saying yes the payment had been received. Not even a thank you from them. The system seems to be working great so that's the main thing.
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These guys seemed to be excellent with their information up front and there were no surprises or delays with installation.

They were much more positive with the product compared to the other quotes that we received.

All contact with office and installers was well above average.
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