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Grand Solar

Grand Solar Reviews

4.8

Based on 20 ratings 1 Review removed
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About

Grand Solar is a Solar Power Installation company based in Parramatta and serves NSW. Here are their reviews as submitted by visitors to SolarQuotes

Reviewers report paying: $7,000 - $10,000 for depending on hardware choice and installation difficulty ( how is this calculated? )

Panels, inverter, battery and EV charger brands

Inverter brands previously installed

Battery brands previously installed

The views expressed by reviewers are theirs alone, and do not necessarily reflect those of Peacock Media Group, which makes no representations as to the accuracy of the reviews. For our full disclaimer and further information, see our Terms of Use and our Review Guidelines.

Grand Solar Reviews (20)

Show Most Recent reviews from All time  across Australia

Average Scores

4.9/5

Value for money

4.8/5

Quality of System

4.9/5

Installation

4.8/5

Customer Service

  • 5 star 16
  • 4 star 4
  • 3 star 0
  • 2 star 0
  • 1 star 0

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Excellent Service

I contacted Grand Solar to obtain quote for solar panel installation. Their quotation was not the lowest. but after weighing up all possibilities I decided to go with Grand Solar. The technician Ken was Excellent. He explained everything that was in the quote and consulted with me on every step of the installation. Took extreme care not breaking a single tile during the installation. After service is equally impressive. Have no hesitation in recommending Grand Solar to anyone who wants a quality solar system
Panel rating: 5/5
Inverter rating: 5/5
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Grand Solar Installed on 20/03/2017 7.83 kW - 27 x 290W Trina Solar panels 8 kW Power-One inverter

I received my quote from Kenan from Grand Solar within hours of my phone call.
They supplied a new system to replace an existing system that was old and taking up too much roof space with little output.
I had the following installed Installed on 20/03/2017
7.83 kW - 27 x 290W Trina Solar panels
8 kW Power-One inverter.
Grand Solar showed up on the day promised and removed the old system so i could get the roof refurbished, they then returned 1 week later as promised and installed the new system.
All work was done as per the regulations required all cables in conduit and all signage where required.
When the installation was complete they removed all rubbish and ran me through how the system worked and all warranty paperwork was handed to myself.
Grand Solar helped organise the required electrician for the meter connection.
Any time i have needed any help Kenan has always taken my calls and sorted things out so a great customer service.
Panel rating: 5/5
Inverter rating: 5/5
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Best thing we’ve done for our home!

Our new solar system is the best thing we’ve done to improve our home yet! We’re saving power, saving on bills.. saving lots!
The installation process was streamline and the gentlemen who installed them were great! Answered our questions and were very efficient and professional!
Highly recommend!
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An incentive was offered by Grand Solar for this review. Learn more here.

Awesome service

Grand solar is a awesome professional company, very satisfied with the quality and installation of work.
My calls and question were allways answered, communication was spot on, mr kenan also gave me multiple solar options to pick from.
I've chosen a hybrid inverter just to make it future proof if I wanted to add solar batteries in the future.
Speaking from experience,  I'm one happy customer,  great people, great warranty, I have no worries with recommending grand solar.
Thank you guys again, regards Akin ?
Inverter rating: 5/5
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Home Solar system

The Team at Grand Solar were fast, professional and very easy to deal with. The installation was quick and convenient and I've had no problems in the past couple of years.
Highly recommended.
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Professional and informative

Ken had great communication through out the process. Readily available to answer any of my questions. He was professional and polite in all our dealings. Would definitely recommend
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Would recommend

The whole process was so fast. Ken provided several quotes for various systems and his recommendations. The install process was quick and easy. The team was punctual, polite and respectful. They installed my system and explained everything.
Panel rating: 5/5
Inverter rating: 5/5
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Professional and fantastic installer

Process was efficient. The time I got the quote and agreed to the installation was a streamlined process.
Ken spoke to me about the best price and his recommendation what would work best at my property.
The team was there early, walked me through the whole process. The install was tidy and clean, everything was hidden.
They cleaned as they went and left the area spotless when they finished.
Would definitely recommend.
Panel rating: 5/5
Inverter rating: 5/5
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Grand Solar - Honest, Punctual, Reliable and second to none

Kennan at Grand Solar answered all our questions right through every stage of the whole show.
His teams patience ability is outstanding and second to none as we had a few extra things done to our system for our specific needs. Their expertise in our installation was very professional, neat and tidy. Kennan went the extra mile in every way and connected us to the grid allowing our system to recoup a return from our energy supplier due to our feed-in. His after sales service was one of which we have never experienced before. His remote monitoring of our systems performance and follow up phone calls making sure we understood the use of the app he supplied ensuring ourselves as consumers can easily monitor and see our usage and grid feed-in. He was and still is never too busy to answer our phone calls with any questions we might have even to the point of assisting us with overcoming an issue that had nothing to do with his installation but was due to our geographical position and our Wi Fi which has been rectified, also with his help. My wife and I would very highly recommend Grand Solar to anyone wanting a seriously great system.
Panel rating: 5/5
Inverter rating: 5/5
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Excellent service and great customer satisfaction with all aspects including bills discount

Sale and installation was the best and reliable honest man.
Inverter rating: 5/5
EV Charger rating: 5/5
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Fantastic experience installing solar and EV charger

I recently had Grand Solar handle my solar panel installation, EV charger setup, and switchboard upgrade, and the experience was fantastic.

The sales team really knew their stuff and answered all my questions quickly and thoroughly, helping me choose a system that was right for me.

The installation itself was smooth and efficient. The crew did a great job and took care in their work.

I'm really happy with how everything turned out. Their prices were competitive, and I would definitely recommend Grand Solar to others.
Panel rating: 5/5
Inverter rating: 5/5
EV Charger rating: 5/5
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Sungrow

Very good customer service. Smooth and easy quoting of price. Good installation.
Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5
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I didn't end up going ahead with any of the 3 companies that were recommended to me by SolarQuotes, as they were quite a lot more expensive, or were only interested in pushing certain brands/packages.
I had in my mind what I wanted, and asked to be quoted specifically on that. One of the three companies couldn't even manage that, clearly not reading my emails when I requested a specific model inverter and panels.
I would definitely give SolarQuotes another go if I installed or upgraded in the future, but only if different companies were recommended to me. I am not sure how the algorythm works or if it's just totally random, but for all of the solar companies around me, the 3 that were recommended turned out to be not the ones I would have been happy doing business with.

The sales/quoting process was professional. I needed some extra re-cabling work done in the meter box, which one of the other 3 companies had included in their quotes. They only said "this might change on the day and you could end up paying more". The company I went with had a look and included it in the quote. I also got Sungrow consumption monitoring, which is fantastic. The installation was smooth, installer on time and did a thorough job.

Customer service is great, I had some issues with my inverter shutting down regularly after installation, it would literally be off between 10am-4pm due to overvoltage in the grid. On the installer's advice, I contacted Western Power who did some testing and then arranged some urgent fault works to get me moved onto a different power circuit on the pole out the front of my house. This all took a week to be fixed, and since then my C phase voltage is no longer peaking at 257v during the day, and mostly sticks below 250v.
Panel rating: 5/5
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Top quality installation and excellent after sales support

We have large roof areas and we were able to accommodate 6.6kw each on both north and west facing roofs. The quoting process was trouble-free. The installation was very professional with top-quality components used. We requested to finish the job in 1 day if it was possible, so they sent a team of 4 on the installation day, they were very tidy and cleaned up the area after the installation was completed. Grandsolar was very professional and patient, they were available all the time to answer any of our queries. Furthermore, they were monitoring our solar outputs and noticed a solar string wasn't producing as much electricity as it should, especially it was north facing one. They booked the time with us and came out to check the panels and rectified the issue straight away. I am super happy with Grandsolar's service and my solar investment.
Panel rating: 5/5
Inverter rating: 4/5
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Review removed. The solar business alleges this review is fake.
Waiting for reviewer to provide proof of purchase.

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Original Review on 11-10-2017:

Very dedicated team, always asking approval prior to any changes. Constant inspection of each other's work minimised any errors (none to my knowledge).
The guys were polite and respectful, they cleaned up each day and kept us informed all the way through the installation process. Original ratings

Panel rating: 5/5
Inverter rating: 5/5

Value for money: 5/5
Quality of System: 5/5
Installation: 5/5
Customer Service: 5/5

8 months later we asked Michael: "Are you happy with the performance of your system so far?"

So far very happy with the performance of our system.
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System not finished due they didn't have correct panels
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The salesman was easy to understand and very knowledgable.
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The grand solar team relocated my existing solar and added an extra 5 2kw. Very professional in their design, workmanship and installation quality. Sales team were very flexi ble and provided more than I asked for. Installation team were adaptable to the onsite differences they discovered and did a great job. Gave me a full inspection before they left, including setting up the monitoring software. Has been operating for 2 months now and I cannot fault the quality of the product they installed.
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