Renewable Energy Centre

Renewable Energy Centre Reviews

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Renewable Energy Centre is a Solar Power Installation company based in and serves SA. Here are their reviews as submitted by visitors to SolarQuotes
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Renewable Energy Centre Reviews (3)

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Average Scores

4.3/5

Value for money

4.7/5

Quality of System

3.0/5

Installation

3.3/5

Customer Service

  • 5 star 1
  • 4 star 0
  • 3 star 2
  • 2 star 0
  • 1 star 0

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Worst customer service

The initial process was quick, received a visit from a salesperson. Waiting for the system was an ongoing delay. Was meant to be installed in December 2019. Was finally installed February 2020. Dont try calling their office number - no-one ever answers the call - it is diverted to an answering machine and no-one bother to get back to you.

Their office shows as being in hindmarsh, but the phone number is a Sydney number. I contacted them numerous times (via a mobile number that I had kept) to complete installing a piece of equipment in the meter box. This took approx 4 calls before they came back out and completed the install. I tried to call another 10 times and believe me I have kept the records for someone to come out and make sure the system was working as it should, since our power bill was still in the $800 area. The installer said he was close by - 30 mins was completing a job and would come after. Received a call from him later to say he had been held up on the job and would speak with his higher ups as to when he could come back to check. I also need help understanding the APP, bloody useless, no help - no-one has come back as PROMISED. Don't waste your money. I made the mistake of paying for the whole system before it was completely finished to my satisfaction.
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Took long time to installation.

Installation took 3-4 weeks. Person promised to Install witin a week But finished around four weeks. Thanks
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Original Review on 17-09-2019:

Very professional installation, work I would be proud of myself

Friendly and very informative, maintained contact throughout the process, grid connection has now been applied for today also by them. 18kW system installed. Original ratings

Panel rating: 5/5
Inverter rating: 5/5

Value for money: 5/5
Quality of System: 5/5
Installation: 5/5
Customer Service: 5/5

8 months later we asked Trevoir: "Are you happy with the performance of your system so far?"

Average ~$500 feed in credit after usage paid each quarter, expect this will even improve after Tesla 13kWh battery is installed soon, to cover night usage, we have signed up for the virtual power plant scheme.
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