Solar Depot

Solar Depot Reviews

About

Solar Depot provides a wide range of renewable energy solutions - including solar power. It installs the best quality technology which is able to deal with climatic extremes that people throughout the state often face. Customers are assisted in finding the right clean energy solution for their needs, while the experts at Solar Depot will ensure that they are getting the best possible value out of whatever they choose. The team is composed of experienced electricians, plumbers and builders so all the solar power systems can be custom-built and will stand the test of time.

Panels, inverter and battery brands

Inverter brands previously installed

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Solar Depot Reviews (28)

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Average Scores

3.7/5

Value for money

4.2/5

Quality of System

4.4/5

Installation

4.2/5

Customer Service

  • 5 star 1
  • 4 star 20
  • 3 star 6
  • 2 star 1
  • 1 star 0

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Very professional and did an awesome job at accommodating my requirements.

Solar Depot staff were punctual, took the time to explain things, aren’t out for a quick money grab like most of the solar companies around.
They listened to what I wanted to achieve ( Utilise my existing panels, replace the inverter and add more panels )
All the other companies tell you it can’t be done, solar depot did it.

Panel rating: 5/5
Inverter rating: 5/5
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Great experience on our first exploration into Solar with Solar Depot

We shopped around and decided to go with Solar Depot after a meeting with Joff who was informative, helpful, unhurried and explained Solar in comprehensive but easy to understand manner. A major factor was the reasonable price. Communication during the wait for installation was prompt and helpful in answering our enquiries.
Despite Corona restrictions installation occurred on schedule and without a problem. Andre and the team left the site spotless. We are eagerly waiting to reap the rewards of our first electricity bill in a couple of months! Thanks guys for a job well done!
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Had a system installed approx 5 years and have had 3 inverters installed.

Now our system seems to be only generating half of the yearly input and after numerous calls from us nothing has been resolved

Did not return any calls when I spoke to them and manager is very arrogant leaving his office girl to flounder with answers.
Now they don’t even supply the inverters or panels that were supposed “state-of-the-art”
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Other friends have used these guys and are happy with back up service.

thanks
Jim
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Solar Depot were the only company to attend site and to offer different lay out ideas for panels (Landscape v's portrait), Nth facing / NW facing
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Although R & D is improving from my install, costs to go to grid-tie hybrid are still likely to be too high at this time. However, that's the way to go for me with retail costs spiralling & no limit in sight. Just did a few sums re what we put into the grid for what we use & for the feed-in tariff we get, soon ( I hope!) the 1+Mwh that solar generates will mean economics will start working for me for a change! This situation would definitely change if I have any further inverter failures.
Inverter rating: 1/5
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Neighbour was installer so the best choice for any issues down the track

As cost was not my own, I went with 5.6KW battery system as well.

It will be interesting to see how it goes.

So far very well
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Original Review on 07-12-2015:

The Solar system will be installed this Friday. So far the service has been very profesonal. Thankyou for your great service. Original ratings

Panel rating: 4/5
Inverter rating: 4/5

Value for money: N/A
Quality of System: N/A
Installation: N/A
Customer Service: 4/5

8 months later we asked Michael: "Are you happy with the performance of your system so far?"

The system has been in operation for 8 months and is going very well. The installation carried out by Solar Depot was excellent. Very happy at this stage.
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Original Review on 05-11-2015:

SolarQuotes suggested 2 pretty good companies and 1 excellent company to provide quotes. The people at Solar Depot (who we decided to go with) were knowledgeable and able to explain things in layman's terms. They did not get impatient! Thus far they have been efficient. A site inspection was done so that all potential issues could be preempted. Thoroughly recommend this service. Original ratings

Panel rating: 5/5
Inverter rating: 5/5

Value for money: 4/5
Quality of System: 4/5
Installation: N/A
Customer Service: 5/5

8 months later we asked Ania: "Are you happy with the performance of your system so far?"

yes
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The sales person came to our home to speak with us - many others won't even do that! He was very helpful and provided lots of very useful information. The installers (who were Solar Depot employees) were fabulous! Very polite and helpful guys. They did a great job. We are very happy with the system, and particularly love the information we receive wirelessly on our devices (laptops, phones, etc) about the health and performance of the system. As mentioned by another reviewer, SA Power Networks were quite appalling. Our solar didn't perform as intended for the first month because of quality of supply issues. It took a month of numerous phone calls with SA Power Networks and constant checks and tests on the local supply hardware by SA Power Networks, before the problem was resolved to our satisfaction -- Solar Depot were helpful and supportive throughout this procedure. However, our system is now working wonderfully well. We recommend Solar Depot.
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The crew from Bellingen Solar Depot really looked after us.
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We were disappointed that there has been no follow-up contact, just to check that everything was OK. There have been no problems and we are happy with the overall installation. There seemed some reluctance to install a 4kw system, they considered 3kw was sufficient. I visited their office in Bellingen and negotiated the 1kw increase. They were due to install a digital meter, but left the original meter, which goes into reverse. We estimate our daily usage of 18kw-20kw per day and we are making an average surplus of 6kw. The inverter confirms this as it shows us making 22kw-24kw per day. A 3kw system would have only shown a break even and perhaps not even that over time as we have had extremely good "generating" weather throughout the period since installation. Finally, thank you for your assistance.
Kind Regards
Garry
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Communication with Solar Depot has been very good, communication with our energy supplier Energy Australia was also very good, but the third stage of getting meter changed through SA power networks has been very very poor almost felt like cancelling the whole deal.I had to make numerous phone calls to SA power regarding meter connection each time I spoke with someone nobody seemed to know what they were doing and each person has told me something different we are stilll waiting for connection appointment.The whole experience has been very stressful.
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They over-promise and under-deliver!
We paid our deposit on 4th December, with installation promised for end of December.
System was finally installed on 9 May!
Installer actually said I would have been better off buying direct from him rather than dealing with Solar Depot - no upfront deposit and guaranteed installation date.
No contact at all from salesperson or head office to update on progress; we had to continually chase them for any info.
Promised info on how to check readouts on inverter to check operation of system - received info 3 months later, again after chasing a number of times.
Paid final instalment as arranged (once info finally received) - 2 months later get a call from a debt collection agency (not even courteous enough to enquire themselves).
Steer clear of them and go with a professional company instead.
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I can't really comment on the quality of system or the value for money as it only got hooked up today. The price was what I was prepared to pay & whether it's worth the money only time will tell!
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Original Review on 24-04-2011:

Original ratings

Panel rating: 4/5
Inverter rating: 4/5

Value for money: 3/5
Quality of System: 4/5
Installation: N/A
Customer Service: 4/5

17 months later we asked This person: "Are you happy with the performance of your system so far?"

Yes it has
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Original Review on 26-07-2011:

Original ratings

Panel rating: 5/5
Inverter rating: 5/5

Value for money: 4/5
Quality of System: 5/5
Installation: N/A
Customer Service: 4/5

14 months later we asked Bruce: "Are you happy with the performance of your system so far?"

Lived up to our expectations. We came through Winter without a power bill, which was the test. Having said that we are looking to increase the number of panels by another 4 to six so that our power production during winter will be ahead of consumption. The Money credit was due to being paid more for our power to the grid then power consumption offset during winter. We currently have 16 panels
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Original Review on 21-12-2010:

Original ratings

Panel rating: 4/5
Inverter rating: 4/5

Value for money: 4/5
Quality of System: 4/5
Installation: 4/5
Customer Service: 4/5

21 months later we asked Therese: "Are you happy with the performance of your system so far?"

Yes.
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The sales representative was extremely informative and friendly, but didn't 'over-sell' his product. I felt confident that the process would be simple and it was. The installers were friendly and efficient. Oh, and I was very happy that the system was installed by both an electrician AND a roofing specialist.
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Very professional saleswoman who was straight forward, knowledgeable & addressed OUR issues from the outset. Meticulous in also following us up & through installment stages including having their electrician call again after ETSA meter change when we were away interstate to ensure we were correctly connected to the grid.
Firm is based in a nearby suburb (easy physical access in case of later need etc) & provided us with option of Inverter type (a cheaper"chinese' job or an 'Italian" made 'Aurora that we had already heard good reports about from friends).
Initial information provided by Finn Peacock- SolarQuotes.com.au was excellent & gave us comfort to then deal with the previously 'unknown' world of solar power/installers etc.
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Same supplier has installed large systems on local buildings - has very satisfied customers.
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All other suppliers contacted would not do a personal site inspection, even though the site on google earth wasn't clear enough.
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