

True North Solar Reviews
Based on 54 ratings Aus Ranking
- 5 star 17
- 4 star 33
- 3 star 4
- 2 star 0
- 1 star 0
Average Customer Review
- Value 4.23
- System Quality 4.56
- Customer Service 4.64
- Installation 4.64
The views expressed by reviewers are theirs' alone, and do not necessarily reflect those of Peacock Media Group, which makes no representations as to the accuracy of the reviews. For our full disclaimer and further information, see our Terms of Use and our Review Guidelines.
True North Solar say they "are a passionate renewable energy company that is driven by people's desire to reduce or to eliminate their electricity bills."
"There is no better feeling than when one of our customers contacts us to tell us that their power bill went from $500.00 before solar, to $150.00 in credit after the solar system was installed. Knowing that we can save someone more than $2000.00 per year every year is not only rewarding for myself, but for everyone that works at True North Solar."
"These messages of surprise and amazement from our customers are displayed for all staff to see, and the impact on them is evident."
"We constantly strive to do more, to be better and to deliver outstanding results for our customers."
They have a working 10kW solar display centre at their workshop: Unit 5 22 Hills street Garbutt which is open to everyone.
True North Solar Solar Reviews
Above and Beyond
The communication from the company was excellent and it was installed within a number of hours (About 4-5 hours). True North had about 6 crew working on the install, which if you know how much labour costs, that’s allot of crew to have at one job on a residential property.After the install, one of the installers led me through the inverter, including showing how to shut the system down safely and power it back on. They also connected the cloud part of the system for monitoring and checked the meter for showing usage was also communicating with the inverter.
After the installation within about a week, I received a 25MB zip file with all images of the panels and their serials along with a copy of the invoice, warranty certificates, manuals and a recommended maintenance and inspection schedule. Which I intend on following as close as possible.
As a customer I felt well looked after and setup for solar success.
I would highly recommend True North Solar. Show additional information
Solar replacement
Quote was easily arranged and prompt, they came to site and quoted on the spot.Installation team was courteous and informed, removed old system including rails and installed new system with all new isolators and wiring. Cleaned up pretty well though did get a few bits of earth insulation down the drainpipe in the next rain event. Isolated supply before entering roof cavity as per safety regulations.
They did all paperwork prior to arrival. Show additional information
Explanation and type of unit for my requirements. No hidden costs. Installers recòmmended panel set up for future upgrades
True North Solar were the only ones out of 5 quotes that explained what was the type,and size required to be installed. They kept me informed of when the installation would be done.The installation crew very informative, work was clean and tidy and set up the internet for information.
I am very happy with them and would have no hesitation in recommending them to other friends Show additional information
Excellent Installation
Quote and Sales, had an actual person show up to discuss options.Installation went very well, Turned up on time and completed the job in a professional manner.
All paperwork and grid connections were done by the supplier. Show additional information
They were the only company to do a full monitoring system with the inverter not being mounted at the meters.
Monitoring shows us what is Used by the house, what's made, what's exported or imported via the Fronius app
This is easy done if your Ergon Meter is next to the inverter.
But we have the solar and inverter at our shed and a property pole in the front yard where the meter is.
So we would have only seen what was produced by the panels not what was used by the house.
True north offed a separate Wi-Fi system to cover this issue and it works great.
Ask another supplier, if the inverter is not mounted next to the meter can you monitor the house usage?
The installation is top work. All the crew were very good to deal with and helpful.
Any questions we had were answered straight away.
Highly recommended.
LG Neon 2 panels 330w were installed with 25yr warranty. Show additional information
If you're thinking of going solar, you need to talk to these guys.
Fantastic people, fantastic service. Show additional information
They were also able to advise on and redesign the system after a visit to inspect the roof and meter box. I am very satisfied in all aspects of the installation.
They installed some safety fuses on the roof that I did not expect and I think is a great idea. I am sure not all installers would be this thorough. Show additional information
HOWEVER, the installation appears to be first-class and professional. There is no damage to my roof AND, there was no debris or refuse left in my yard.
The owner of the company explained all facets of the process before I agreed to the service. Further, he explained exactly how the installation was to proceed AND when it would start.
The job took less than a day and before he left my premises, the job supervisor explained how the system worked, and also showed me the operation of the inverter.
I am happy with the whole "deal". Show additional information
Thanks Finn for putting us in touch with such a fantastic team !! Show additional information