Virtual Power Co Reviews
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Virtual Power Co is a Solar Power Installation company based in Nowra and serves NSW. Here are their reviews as submitted by visitors to SolarQuotes
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Virtual Power Co Reviews (6)
Show Most Recent reviews from All time
Average Scores
4.7/5
Value for money
5.0/5
Quality of System
4.8/5
Installation
5.0/5
Customer Service
- 5 star 3
- 4 star 3
- 3 star 0
- 2 star 0
- 1 star 0
16 September 2025
06 September 2025
Early days
The boys worked really hard into the night to get panels on roof but needed to come back 5 days later to connect everyrhing. Still waiting for them to sign off a week later.Customer service has been very good and helpful but not able to organise with AGL to replace smart meter.
It has been a long drawn out process and still not complete but the solar is working.
25 February 2025
Excellent Customer Service every step of the way
I had previously installed a 10.8 Solar Panel array with a Sungrow Hybrid inverter. Following the introduction of the NSW Battery Rebate scheme I decided it was time to make the planned move to install a battery. While not necessarily convinced about the financial pay-off from a battery when considered in isolation it made sense for other reasons, primarily that we live in an area that experiences a high number of blackouts - however that meant that effective back-up capability was a critical consideration.Following a very unsatisfactory discussion with my previous installer - who didn't seem to grasp what my issues were and just kept pushing Tesla as the 'only' answer to my needs - I decided to look elsewhere. I worked with Virtual Power Company to establish what best suited my needs and installed a Sungrow 12.8kW modular battery. From the initial and ongoing interactions with the phone based customer service team, the site visit and subsequent proposal from Kyle, the time that Chris McDonald - the founder of VPC - took for a detailed technical discussion that answered all my back-up queries, and the subsequent problem free installation by Kris and his team, my experience couldn't have been better. Since installation there have been frequent follow-ups to check that all was in order and a subsequent technical discussion with Chris about how to 'force charge' my battery and take full advantage of the ToU plan I have moved to.
I am looking forward to working with Virtual Power Co on the next step - once I am completely comfortable with the dynamics of my set-up - which is a probable move to Amber Electric, perhaps coupled with additional battery modules, to take full advantage of the possibilities of dynamic electricity pricing.
I should also give a huge thumbs-up to Solar Quotes for providing invaluable information to help guide me on my 'solar journey' from uninformed novice to knowledgeable system owner and self-styled and somewhat tentative 'subject matter expert'!
Battery rating: 5/5
05 July 2024
Simply amazing local solar installer. Truly cares about you loving your solar system.
I have had Virtual Power Co redesign my system due to the original installer delivering a subpar result as they failed to identify shading. Matt at VPC recommended an additional set of 9 panels installed to increase my system to 12.6kw (with Tigo TS4-AO optimisers on all 29 panels) and two new sungrow 5kw inverters to charge my tesla powerwalls and run all of my household appliances with zero grid dependency.Kris, who led the install team on the day of the installation was just amazing. Kris talked me through the new system and delivered the best final result that met my needs and provided the best aesthetic result. Their install team are just incredible.
Kris also backed up one of my new inverters to the batteries so I can still generate solar and recharge my batteries during an extended grid outage (which we have had here many times over the years). The next bushfire/flood/storm that takes out the grid for prolonged periods will no longer keep me without power.
I am thrilled with my new system. It is producing, on average, 100% additional output during these overcast & rainy winter days compared to the old system without optimisers. It's incredible how much the optis have improved my shaded performance and I'm very grateful to Matt and Chris & their awesome installation team for their outstanding install standards and post installation support.
The team at VPC have been checking in with me regularly to make sure I am happy with the system. You don't see this kind of customer service after install from other solar installers- most just move into the next job and forget about you.
Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5
19 June 2024
Beautiful Installation. Knowledgeable and incredible team.
The entire experience from contacting the team at Virtual Power Co for a quote on a solar battery to the final install date and even post-install support has been beyond stellar. Matt and his team have been with me every step of the way to deliver the best solar battery solution for my needs.Matt came by my home right away after I asked for a quote to sit down with me and go over the best options for my particular situation and existing solar setup. He sold me on the Tesla Powerwall 2 as the best option and I am sure glad I went with his advice as I love the battery, its app and its performance.
It was a mere week later that they had the Tesla PW2 installed and it was online and powering my home the very same day. Their installer was very helpful and knowledgeable, he suggested an alternate install location which ended up being perfect and it's little things like this that truly elevate a solar installer over the rest - delivering the best performing system and the best aesthetic appearance for your customers.
I received multiple follow up emails and calls to check in with how the battery is performing and if there's anything they can do to help me get the most out of the new system.
I have since engaged them for another install, to fill the rest of my roof with panels (12.6kw) and to install 2x5kw sungrow inverters & a second powerwall to meet my projected energy needs. They are also going to help me take further advantage of the stored energy for FiT during peak ToU pricing (Amber Electric).
Thank you Virtual Power Co for the simply amazing installation! I can't wait for the second install in 2 weeks.
Battery rating: 5/5
31 January 2024
Big job done in 1 day
Quoting was pretty much straight forward. A lot more than some of the others, but we wanted Quality and Australian made Solar panels.They removed the old system without damaging anything and installed the new 6.6kW system all in one day.
The team of 2 Installers looked and worked as if they had done this sort of thing many times before. They answered all of my technical questions.
Panel rating: 4/5
Inverter rating: 4/5
Oh, what a team journey
I have just purchased a solar system from Virtual Power Co. I would just like to point out the following -Sales/ Energy Consultant Mr Matt Hickmott was an absolute pleasure to deal with. If you want glitz and glamour and someone that can spin you the BS, then don't bother talking to him. If you want to deal with a straight talker/no frills bloke that will sell you a system to fore fill your needs then he's your man. His experience and knowledge will guide you on your solar journey.
He is a very polite, charismatic, honest man. It was his expertise and knowledge that he knew about the produce was what sold me on the idea of spending nearly $25,000 dollars on the system.
Behind each consultant there must be the account managers. Simone Clarke, I cannot say enough about this lady. Truly brilliant she has been with me throughout my solar journey there to answer all my strange and out their questions and concerns. She has done everything to make this journey painless for me. She has organised everything from the finance aspect to the installation never not being contactable sending me texts and step by step emails to keep me in the loop as to what was happening and when.
Her happy and cheerful mannerisms and the way she conversed with helped to alleviate many of my concerns by a person that is forking out the big dollars on an endeavour like this. I'm nearly 70 years old and I'm not very tech savvy, but I was never made to feel small or insignificant. She nurtured and has grown this business relationships. I only hope that one day I could put a face to the name.
I would also like to bring to your attention the installation team that did my installation. Cameron Birkett from Birkett Electrical and his team of Callam, Ethan and Chad were absolutely amazing, polite, well-mannered and so professional never wasted a minute. They arrived at 10am, no mucking around straight into it. They finished the installation in such a timely manner and cleaned up after themselves. Probably even cleaner than when they arrived. Cameron informed me that they are missing a few minor items he needed to complete the installation as they were waiting for them to arrive in stock. I thought to myself oh here we go not going see this bloke for a while. I was totally amazed and gob smacked that on Saturday morning at 8.30am I got a call from him stating that he would be here at my home in 1/2 hour to complete the installation.
So here I am like a kid on Christmas, so happy and feeling like I did the right thing in going on this journey with this company and team.
I can wait until I get my last energy bill from my old supplier.
Matt or Simone - your big, big boss needs to hear what an awesome job you both have done.
Kind regards and many thanks
Rob