Town and Country Solar Pty Ltd Reviews
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Town and Country Solar Pty Ltd is a Solar Power Installation company based in Gawler SA. Here are their reviews as submitted by visitors to SolarQuotes
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Town and Country Solar Pty Ltd Reviews (57)
Show Most Recent reviews from All time across Australia
Average Scores
Value for money
Quality of System
Installation
Customer Service
- 5 star 23
- 4 star 29
- 3 star 3
- 2 star 0
- 1 star 2
View Timeline
14 November 2023
15 March 2023
They blamed each other
It took 5 months to have the job finished properly and for us to have the roof repaired after damage was done and left like that. It took 5 months before we could deal with Goodwe because they had failed to supply a extender for the Wifi factor. When I speak to Goodwe now(re Inverter) they tell me the unit that was installed was incorrect, But installer says they dont know what they are talking about. VERY POOR BUSINESS ACUMEN. One blames the other and runs them down behind there back. I waited months to see if I got over this. I did not. DO NOT EMPLOY THIS COMPANY. Do yourself a favour get other quotes, pay more if you have to to avoid disappointment. Fortunately Tesla have confirmed to me that another service company can be used for any future warranty Claims. Installer lies to suit the situation.How was the sales/quoting process? Misleading
How did the installation go? Polite? Tidy? Punctual? Ran off before the job was complete. 5 months to come back.
How was the customer service? e.g. did they help organise the grid connection after the install? No it was already in place. Took 5 months of stressing phone calls and there lies to get them to finish the job. NEVER AGAIN.
Panel rating: 4/5
Inverter rating: 3/5
Battery rating: 5/5
13 June 2022
Original Review on 12-10-2021:
Great experience with Town and Country Solar
Town and Country Solar were great to deal with, they came to our home, listened to our needs and recommended a few solutions.This allowed us to get a better understanding of how the system would serve us and to directly compare solutions proposed by others.
From there the order, paper work, installation and clean up was faultless.
And the system is operating as we expected.
8 months later we asked Tony and Tracey: "Are you happy with the performance of your system so far?"
The system has worked perfectly since day one.We remain very satisfied by the system and the installation by Town and Country Solar.
03 May 2022
Excellent value for money
The quote came through the same day as requested. We had lots of questions and they were available, patient and informative. Not pushy at all. Came and inspected our property and install was arranged. Installers weren't Contractors so we were able to change the initial positioning of the panels. After sales service so far has been excellentInverter rating: 5/5
26 March 2022
Good quality system
Quoting and sale of system was great, seemed like a very nice company to deal with.The installation was very good and neat, we did strike one problem where a wayward drill hole punched through a wall(not their fault it was our house and the way it was built by the last owner...).
Connection was prompt, the after sales service is where they have fallen down(for us).
No fault of the system or installation its our power coming in, we are on a rural SWER line that has 6 properties running off the one transformer which causes large voltage fluctuations whenever the other properties use a large load(s).
We've had the system for nearly two years and the payback is a pittance due to our invertor constantly going into protect mode, its hit peak output once in that whole time.
My brother inlaw(a industrial sparky and instrument fitter with solar install experience) has data logged our power (week long, several times)and found our fluctuations are within the rules for this area mostly, rarely exceeding min/maximum spec's.
We've have asked many times over a long period for T&C solar to come and check our system and getting sick off asking, we just want verification(in writing)that our system passes inspection so we can take it to SA Power and prove its not us it's their crappy 1970's transformer that's causing the problem.
Once again I will reiterate its not the actual fault of T&C Solar its our power supply, we just want our system verified by them.
Panel rating: 5/5
Inverter rating: 1/5
18 October 2021
A well done job.
Town and country solar are excellent to deal with. They took care of everything from start to finish. The installation was neat and the site was left tidy. The system was installed in the time frame I was given and staff where respectful and always contactable. They followed up after the meter was changed to check the system was operating correctly. The solar system is generating power at the rate the sales person said it would. I couldn't recommend a better company to install roof top solar.Panel rating: 5/5
Inverter rating: 5/5
12 September 2021
A quick and friendly insall
The owner came to our door the following week after requesting a quote and seemed very country friendly bloke. He answered all of our questions and advised us the best way to go. There was no pressure of signing and gave us time to make our decision, then the install was completed 1 week after signing. Very happy with custermer service.Inverter rating: 5/5
20 August 2021
Really bad value and dissinterest when queried about poor returns
In December 2015 I had 20 panels installed for $3990. The return has been not good. On my latest bill I was charged $960.53 having only received a solar credit of $22.64. The panels are regularly cleaned and I've never had any real value out of this system. I called Town and Country to ask about this and was told the rebate was fine. I definitely DO NOT recommend this supplier!Panel rating: 1/5
Inverter rating: 1/5
14 April 2021
Great customer service
Mick from town and country solar was very keen on helping me get a great solar deal. He came to my house the day I spoke to him and measured up the roof and made sure it was suitable for solar, he then had a tailor made system priced up for me the next day and even came to the party with a better price.09 March 2021
Original Review on 04-07-2020:
Easy to deal with!
Gave me a few quotes for different systems and information about them to compare.Professional installers.
Great customer service after the installation.
8 months later we asked Mykola: "Are you happy with the performance of your system so far?"
System itself works great. But grid overvoltage sometimes reducing output.25 February 2021
Personalised service
As soon as deposit paid emails regarding grid connection, panel change over appeared in minutes. Organised and installed quickly and effectively.Inverter rating: 4/5
10 February 2021
Outstanding service and quality install
Damian provided a thorough inspection of house / power usage with a detailed quote including all costs and best system within my budget.Extremely impressed with Mick and install team. A fortnight of bad weather looked like install date would be missed, not a problem as they reschedule to a weekend!!
Mick took the time to explain features of the SMA inverter monitoring application after install.
Quality job from start to finish including organising smart meter install 5 days later.
I have since highly recommended to friends and family.
Panel rating: 5/5
Inverter rating: 5/5
01 January 2021
Make hay while the sun shines.
Town and Country Solar have been great right from the beginning with our solar installation. We did have a small issue with our energy retailer sending out an electrician to install the smart meter before the solar had been installed, but T&C sorted out the problem. Very happy with the whole experience.Even though we didn't purchase from Solar Quotes, Solar Quote suppliers were very professional, providing similar and alternative solar solutions, and their quotes were in the ballpark, we just decided to go local. Thanks for being informative, your site provides great research material when looking into solar.
Panel rating: 5/5
Inverter rating: 5/5
11 December 2020
Great company - 5 star all the way
A great company that go the extra yard to please. I had a small job installing a replacement inverter and even though they were absolutely flat out they still were kind enough to fit my small job into their busy schedule. Mick and Jordan are great to deal with and I have no hesitation in recommending them. Thanks for a great job, wiring is of an incredibly high standard. Thanks again guys - Dean Michael ( Hillbank )Inverter rating: 5/5
25 August 2020
Excellent customer service
Didnât end up going with any of the companies I was sent through solar quotes. One company never contacted me and the other two I had to chase up. One of which after a few conversations had said he would send quotes through, waited a week rang again and then he just emailed me their promotional flyers not actual quotes. Town and Country solar had the best customer service by far. Their sales rep came to the house after providing an online quote and provided a more accurate quote. He was available at any time to answer all my novice questions. Best customer service we have had in a long time. Would definitely recommend if you are after a quality job done by experienced people.Inverter rating: 5/5
28 June 2020
Local and affordable
Quoting process was excellent. We pestered them with all types of questions and nothing was too difficult for them and all our concerns were addressed.Installation was also excellent. They were punctual, polite and did a very neat and tidy install.
They also assisted with grid connection and made all arrangements for installation of the new smart meter which only took 10 days after installation was complete.
All in all a good job and so far we are very happy with the whole process and company chosen.
Inverter rating: 5/5
06 June 2020
Pleased with system and install.
Was not the cheapest quote overall but was the best quote for the LG system purchased. Quote was done quickly and was followed up. Got 6 quotes overall and they were one of only two that I ever heard from again. Was quoted for a lot of stuff that was not needed by other companies. Customer service was first class.28 April 2020
Fantastic advice and installation
Quote was easily obtained with various options and a willingness to fit our situation and budget. Installation was efficient and good quality workmanship. It would have been very helpful if the installers had assisted with the tracking via smart phone app since we are struggling to achieve this and still not able to track the systemInverter rating: 2/5
18 September 2019
Original Review on 17-01-2019:
8 months later we asked Wayne: "Are you happy with the performance of your system so far?"
Yes even got a 1.98 credit last 1\428 April 2019
25 April 2019
24 April 2019
Inverter rating: 5/5
17 April 2019
15 April 2019
12 April 2019
11 April 2019
11 April 2019
Inverter rating: 5/5
11 April 2019
09 April 2019
03 April 2019
02 April 2019
26 March 2019
07 March 2019
18 February 2019
09 January 2019
Installation was earlier than expected, but certainly no complaints there! Now that it is fully installed and functional the system is doing exactly as promised.
Mick was friendly, professional, knowledgeable, and had a great team with him. I've got no hesitation recommending them to anyone looking for a great solar system in SA.
07 December 2018
Original Review on 07-04-2018:
Pity our electricity retailer wasn't as efficient as Town and Country, the system will be on the roof for nearly a month before we can use it as the retailer (Simply Energy) will have taken nearly two months to change the meter after our initial request in February!8 months later we asked Richard: "Are you happy with the performance of your system so far?"
Yes faultlessly so far11 November 2018
30 June 2018
Town & Country on the other hand provided all the same guarentees, visited the site, fitted on the roof and garage to avoid my existing dishes and solar hot water, were friendly, efficient, and actually rang and spoke to me, they still answer my texts & calls if I have any questions, and they did a quick teaching session for me on the inverter. They quoted me for exactly what I wanted, first time and it was only 2 weeks from deposit to installation. They provided me with an excellent booklet which took me through the process of connecting my system to wifi, and which has useful information about the product and maintenance. I was a complete novice, I have no idea about electricity and knew nothing about solar, I am so grateful for the information on your site which enabled me to be confident and informed.
22 May 2018
04 April 2018
25 February 2018
basically what you need.
First impressions of the company are important.
06 January 2018
04 January 2018
Town and Country provided clear explanations of the system without being condescending. Their installation was done quickly on the date promised, quality of components excellent.
27 October 2017
Would definitely recommend
17 October 2017
Original Review on 15-02-2017:
8 months later we asked Trish: "Are you happy with the performance of your system so far?"
Yes, over and above my expectations. The power saving we make are far better than expected. We'd like to get a battery soon :)16 April 2017
Original Review on 15-08-2016:
Had a long wait to get things installed. 6 weeks in all, why because of ALINTA Energy dragging there feet on changing the meter over.Not happy with the price they charged for the meter change over. Then they had the cheek to add another 90 bucks to switch it over.
If I had known about these extras I would have had second thoughts on the switching to solar.
Also the feedin tariffs are very poor.
8 months later we asked Merv: "Are you happy with the performance of your system so far?"
No it has never reached top performance. I have two inverts installed, one 3kw on my shed panels face north best from that 2.5kw, this is the one that fails sometimes.the 2 kw system installed on my house roof panels face west best I've had from that 1-5kw
05 April 2017
Exceptional communication the whole way through.
23 November 2016
20 September 2016
21 June 2016
Original Review on 18-01-2023:
Applebee solar
Town and Country were excellent. They got back to us straight away. Then came. Out and inspected our shed and gave us some very good advice. We asked all the questions that you had given us. We were happy with the price they quoted for the installation. They suggested we wait for awhile re battery as they think that they might come down. The system was put on before Christmas. Original ratingsPanel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5
Value for money: 5/5
Quality of System: 5/5
Installation: 5/5
Customer Service: 5/5
10 months later we asked Delrene : "Are you happy with the performance of your system so far?"
Excellent