Energy Storage Direct Reviews

Based on 9 ratings Aus Ranking

  • 5 star 2
  • 4 star 4
  • 3 star 2
  • 2 star 1
  • 1 star 0

Average Customer Review

  • Value
    4.00
  • System Quality
    4.11
  • Customer Service
    3.89
  • Installation
    4.14

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About Energy Storage Direct, Solar Installers

Energy Storage Direct

Energy Storage Direct serves SA & WA and following are their reviews as submitted by visitors to SolarQuotes

Energy Storage Direct Solar Reviews

Very poor after sales service. No phone calls all by email and never any follow ups unless you do it yourself A lot of name on SAPN but no help in rectifying the problem. When you pay $50 per week for 2 solar systems that dont work plus electricity bills. Do your homework better deals and companies to deal with. Sorry but very let down and disappointed Show additional information
As I was a "country" customer and my roof was non standard (metal tiles over corrugated) many suppliers would not bother quoting, Finn found 3 and Energy Storage Direct, Anthony was extremely helpful. He was the only one who got up on the roof to inspect, no problems he said gave me a good quality quote. System was installed within 4 weeks (over xmas) a little stutter with panels beyond their control and installation really excellent, system performing really well as promised.
Rec panels and ABB inverter.
Would definitely recommend.
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Would not recommend, I have had nothing but trouble, promises not met, owner asking to take facebook review down and he never called back, installer has made 2 appointments within 24 hours and not arrived both times. Show additional information
From Geoff The Salesmen to Brodie and his crew the service was spot on Very helpful polite and prompt couldn't fault them Show additional information
Sales Rep was all over me when I was considering between two companies on Solar Panel purchase.
Installation was fine except one was broken during transit and the replacement took 2.5 weeks.
Three months later still waiting for:
Paperwork to prove the panels are insured
Serial Numbers for panels for personal insurance purposes
Instructions on Bluetooth
Owners manual which isn’t written in German like the one I have so I know how the SMA is working.
Multiple phone calls to sales rep and state manager have proved unsuccessful. Very disappointed in the after service of this company
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The Energy Storage Direct sales person, Sam, visited our home and answered all of our questions - which mostly came after the visit, via email and phone. He was always prompt and informative. We were happy to go with a locally based company.
The other company who provided a quote, iGreen Energy, sent numerous emails with 'limited time offers' even after I asked them to stop. I had to ask 4 times for them to stop emailing me before I marked their emails as spam to stop them. I have since received a phone call from them still trying to sell me a system. This conduct seems shoddy to me and I would suggest steering well clear of iGreen Energy.
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Extremely happy with the performance of my Seraphim panels Show additional information
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