Fased Pty Limited

Fased Pty Limited Reviews

About

100% locally owned and operated, Fased have been providing friendly & professional electrical and solar installation services to the Canberra region since 2009. Recently rebranded as Fased Solar, we are fully licensed and accredited across the ACT and NSW regions. We pride ourselves on being able to handle jobs from start to finish with initial consultation, design, installation and aftersales service all being done in house. No subcontractors, no chasing loose ends.

Reviewers report paying: $7,800 - $10,300 for depending on hardware choice and installation difficulty ( how is this calculated? )

Panels, inverter and battery brands

Panel brands currently installed

Panel brands previously installed

Inverter brands currently installed

Battery brands currently installed

The views expressed by reviewers are theirs' alone, and do not necessarily reflect those of Peacock Media Group, which makes no representations as to the accuracy of the reviews. For our full disclaimer and further information, see our Terms of Use and our Review Guidelines.

Fased Pty Limited Reviews (13)

Show Most Recent reviews from All timeacross Australia

Average Scores

4.5/5

Value for money

4.9/5

Quality of System

4.9/5

Installation

4.8/5

Customer Service

  • 5 star 7
  • 4 star 6
  • 3 star 0
  • 2 star 0
  • 1 star 0

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Prompt service and very good communication

Fased were the first of the three firms recommended by Solar Quotes to get in contact with us. Their representative was very knowledgeable, a delight to deal with and answered all our questions, however dumb!

One of the other firms didn't even bother to provide a quote, even after we provided additional information they requested. The third company was so slow in providing their quote we had already committed to going with Fased.

Once we signed up with Fased there was very good communication, timetables were adhered to and Frank and his team went about their tasks in a very professional manner, with minimal disruption to our household. WE have no hesitation in recommending Fased P/L
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Professional service from a quality local business

We took a conscious decision to go for a higher quality system and the 25 year guarantee on the solar panels was important to us. A more personal engagement with the supplier/installer provided by a local business was also important to us. Fased fitted the bill and we would recommend Frank and his professional team without any hesitation. We are absolutely thrilled with the work Fased has done in installing our 10.2kW system.

A very professional approach from start to finish. Fased arranged everything - from a new switchbox to the full solar system, including setting up the software and registering the system online. We are very happy with Frank and his team and being a ACT-based business, we are also confident that they will continue be on hand to assist with the system into the future.

Panel rating: 5/5
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Very pleased with our Solar Panel System in Lyons

From the point of getting a quote, to the installation, to the follow-up: we were very impressed with Fased. They were helpful and patiently answered our many questions at the time we were choosing a system and installer; they were very professional throughout the installation phase - polite, tidy and punctual (despite having to work in difficult and trying conditions). Frank assisted in the next phase as well, involving connecting to the grid and getting the right forms completed with the energy supplier.

We are vert happy with our system, and grateful to Fased for their customer service. I would recommend them without hesitation.

Panel rating: 4/5
Inverter rating: 4/5
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Quality System

After a quote, there has been a few site visits from FASE before the installation. Also, FASE has arranged with the power company for me to replace the old electric meter with a smart meter prior to the installation. Frank, the owner of FASE, thoroughly checked the house and the power switch in one of the visits. Answered my questions fairly clearly.

Although the installation had been delayed thanks to many rainy days, Frank plus 3 or 4 staff came and installed the system immeduately after the Easter Holidays. Installation has been done professionally and effcienctly in one day despite some old roof tile issues. The grid connection was done by FASE as well as setting up the online monitoring system. Very happy with the communication and service.

Inverter rating: 5/5
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Highly Recommended - Great Attention to Detail

Fased did an excellent job. Quotation was full of details and helpful information. Panels and inverters are both best-of-class and the installation team was polite, hard-working, and left everything neat and tidy. Not the cheapest quote but still the best value-for-money because of the premium equipment and quality workmanship. System worked flawlessly from day one and has met all expectations.
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Excellent communication

Frank Carbone and his team installed our solar system in a timely fashion, arriving exactly when promised. He said it would happen 4 - 6 weeks after we signed and it did. The rails were installed well in advance of the panels and at that time they said that our TV antennae needed to be moved. They did this and repaired the holes in the roof at no extra expense. Despite the odd glitch (not of their making), the installation went well over the 1.5 days it took. At all times Frank kept us well informed of progress and problems. He organised the connection to the grid the same day the installation was finished and promptly sent through all documentation. His instructions on use and monitoring the system were excellent. We are very satisfied and recommend the company and Frank's team.
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Review for Fased

Fased were very helpful at every step of the journey. We greatly appreciated their professional service and ethos as well.
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Meticulous installation

The quoting process was very detailed and clear with no pressure to choose. When the time came for the installation, there was a pre install double check and explanation of the process. The install team were very tidy and after a very long day, no mess was left and everything worked very well.
Panel rating: 5/5
Inverter rating: 5/5
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Good

Good, not the cheapest but better than the average installers. They will take the time and effort to do it properly.
Panel rating: 5/5
Inverter rating: 5/5
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Absolutely no regrets!

The service from quotation to installation was of the highest calibre. I was impressed by the quality of customer service, throughout the process. The quotation from Fased was not the cheapest we recieved, but what was most relevant to us was honesty and professionalism. And that is precisely what we recieved from Fased. The PV system has now been in service since mid January 2020 and is performing precisely as advertised and with absolutely no complaints or regrets.
Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5
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Fantastic Installation and Installer

I spoke with Frank from Fased and felt immediately at ease. He came to our home and confirmed exactly what was needed for our challenging installation and sent through a detailed quote which was easy to understand. Frank kept us regularly up to date.

Frank was cleverly able to plan the installation so that there was a bare minimum of conduit visible, my nightmare was that we would end up with a nasty white stripe down the side of the grey brick which would stand out like a sore thumb. The job was completed with a minimum of fuss and our garage was cleaner when he finished than when he started!

Very happy with the installed system!

Panel rating: 5/5
Inverter rating: 5/5
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A 10/10 experience

Fased was an absolute pleasure to deal with. From the quote stage - to completion of the job, Fased were very professional and did a fantastic job. They were punctual, kept a tidy site and turned up when they say they will. The attention to detail was second to none. Fased were also very happy to field my calls post installation and followed up to make sure things were working well. I am very happy with my system. I could not recommend them highly enough.
Panel rating: 5/5
Inverter rating: 5/5
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Solar System Installation

The quotation process was straight forward with minimal disruption, FASED could see what was exactly required to that specified.
The installation went really well, not rushed and the team communicated well and were very capable to completing the task in a punctual manner, including the paperwork.
The customer service was exceptional and they had good communication with the suppliers to obtain the required sign-off of the system.
I highly recommended them to anyone.

Panel rating: 4/5
Inverter rating: 4/5
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