

Glen Clark and Co Reviews
Based on 83 ratings Aus Ranking
- 5 star 22
- 4 star 52
- 3 star 8
- 2 star 1
- 1 star 0
Average Customer Review
- Value 4.29
- System Quality 4.60
- Customer Service 4.47
- Installation 4.64
The views expressed by reviewers are theirs' alone, and do not necessarily reflect those of Peacock Media Group, which makes no representations as to the accuracy of the reviews. For our full disclaimer and further information, see our Terms of Use and our Review Guidelines.
Glen Clark and Co serves Melbourne and the surrounding areas and benefits from more than 25 years' experience in the solar power industry. All work is carried out by experienced and registered tradespeople.
The company offers renewable energy solutions to residential and commercial properties - it is also a Registered Electrical Contractor and conforms to current Australian standards.
Customers of Glen Clark and Co are encouraged to make the most of state and federal government incentives for switching to clean energy sources. It strives to provide the highest level of customer service to encourage consumers to return time and time again.
Glen Clark and Co Solar Reviews
Quality components and quality install
Quoting was prompt and detailed.Installation was seamless and site was left relatively clean. Customer service was fantastic. Highly recommend getting solar installed from Glen and his team. Show additional information
still not happy
Its been a long and drawn out process. Some of it relating to a difficult neighbour but even allowing for that I have had to get them back to fix safety switch and monitoring wasnt working (and still isnt) as I remain unable to get my log in information. Every time I send an email or text it requires a follow up to get a response. Its been too protracted a process so far Show additional informationGood system
Sales/quoting - prompt.Installation - Very polite, tidy and punctual.
I'm still waiting for an inspector. Show additional information
No complaints
We planned to put on solar panels and apply for a Victorian government rebate, so we sought three quotes. One was ridiculously cheap and the proposed equipment was low quality (and the company didn't have a good review here). The second was a bit cheaper than Glen Clark, but the panels and inverter were not well rated (on this site). Steve (a nice guy to deal with) from Glen Clark came out to inspect including going on to the roof, and we received a quote for 18 LG Neon 2 345W panels and Fronius Primo 5.0.1 SC inverter. The warranty on the LG panels was a major factor in our decision. We had no issues dealing with Glen Clark and all our questions were answered quickly. After the rebate was approved, we were advised (by Glen Clark) that the Fronius inverters were not available so they offered two alternatives. We went with the ABB UNO as it had better reviews on this site (and it also saved us some money). We had plenty of notice for the installation date and the four Glen Clark employees completed the job efficiently and cleanly. They also helped to move and put sealant on a couple of tiles that already had cracks in them. They were even kind enough to take multiple photos as the panels were being installed. In a nutshell, great company to deal with, good communication at all times, we had no problems at all. Show additional informationSupplier Reply
This issue was advised to us by the client on two separate occasions after he had been on the roof himself.The issue was corners cracked on the tiles (two) in question which had been siliconed as our installers felt full replacement was not required.
On being notified of the issue we remedied the works to the clients satisfaction by removing panels and replacing the tile in question.
We cannot agree that this was due to shortcuts in our work as rectification was undertaken at time of installation, there was no chance of leaks, the corners had been siliconed in place and the tiles in question were under the solar modules.
These are concrete tiles and the corners can be quite thin and brittle and will often break over time but as we like our clients to be happy with our works the rectification was undertaken promptly and without complaint by us. Show additional information
Great valued installation
Communication was good from quoting to installation. Of the three installers contacted, these guys offered the best overall system. Their price point came in at a similar price to a competitor for a 5kw system, but they provided much better panels.The system was only just installed, but they are organising for the inspection to be completed, amd once that's done they will contact the local electricity distributor to connect me onto the grid.
On the second day in with some clear weather at the tail end of winter, the system managed to generate 29kwh in a day. Show additional information
Great Value for Money!
I had my solar system installed by Glen Clark on Feb this year. Expertise and installation is very professional. The value (top quality system) vs cost is good and it was the better of three quotes I got.Sales/quoting process was smooth, no issues. Glen even sent me another layout after chatting and I provided some feedback/requests from the first one. The quotation/report he sends is very good and comprehensive.
Installation: First date had to be cancelled due to a local power outage. Second was cancelled by them due to installaters sick. Room for improvement there was that I was not notified and I had to call 90min to find out. Third installation attempt it all went well, they got on time, very polite and professional and explained me what they were doing and how to use the inverter at the end.
Customer service was good but could be better. I mean, they responded many of my enquiries but some emails I sent got no response so I had to insist or call in some cases. So room for improvement there. They helped with the grid connection. They helped me with the paperwork for the Solar Vic grant, but this was not smooth and I had to send multiple emails. Apparently the broker who does their STCs credits delayed the process, but I was kind of in the dark for some time, not being properly informed. I finally got all the paperwork and got the rebate :) Show additional information
Please shop around so you get better value for your investment. I do not recommend this company.
Supplier Reply
Unfortunately in these busy times it can be difficult to employ excellent tradesmen and I can only offer apologies for these problems which I was unaware of at the time.These employees have since been terminated after we learned of similar issues, we live and learn from our experiences.
Glen. Show additional information
I had done a bit of research and was looking for a mid range quality system not one of those TV or newspaper deals that flash a lot of big numbers for a bargain basement price as I knew they wouldn't go the distance.
I wanted the same with my installer and if you look at Whirlpool and Solar Quotes as 2 examples, you will find recommendation after recommendation for Glen Clark. I had also requested a quote from Glen back in 2013 so seeing the company still being highly recommended 6 years later meant a lot.
Before install and with no obligation Glen personally came out for a site inspection and to answer any of our questions, no other installer I requested a quote from offered this service.
The team that installed the system did a great job, Dylan called to check first before moving the inverter from the agreed location and I really appreciated his advice.
If you're after a quality system, competitive price and professional service there is no need to look elsewhere. Show additional information
Re the installers recommended by your site -
* One was over priced for the same system Glen Clark provided
* Another did not have the system i was after
* & the other - did not contact them as they took to long to initiate first contact Show additional information
Essential Solar were a complete waste of time - didn't read what was asked for, didn't follow through with proposals, but simply delayed the whole process by a fortnight.
Didn't hear from EnviroGroup.
So I didn't really get the chance to compare quotes, but nevertheless am happy with the outcome. Show additional information
Read some other reviews about Glen Clark and decided to get in touch.
Initial response was a little slow, but after the onsite visit by Glen himself, things start moving quickly.
Installation took place within in a week of accepting the quote.
Despite weather challenges, his team did a fantastic job with the installation and were consistently friendly and helpful.
Top notch service and competitive pricing! Show additional information