Glen Clark and Co Reviews

Based on 76 reviews Aus Ranking

  • 5 star 19
  • 4 star 52
  • 3 star 5
  • 2 star 0
  • 1 star 0

Average Customer Review

  • Value
    4.31
  • System Quality
    4.60
  • Customer Service
    4.57
  • Installation
    4.72

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About Glen Clark and Co, Solar Installers

Glen Clark and Co
Silver Partner
Glen Clark and Co is a SolarQuotes Client (what does this mean?)

Glen Clark and Co serves Melbourne and the surrounding areas and benefits from more than 25 years' experience in the solar power industry. All work is carried out by experienced and registered tradespeople.

The company offers renewable energy solutions to residential and commercial properties - it is also a Registered Electrical Contractor and conforms to current Australian standards.

Customers of Glen Clark and Co are encouraged to make the most of state and federal government incentives for switching to clean energy sources. It strives to provide the highest level of customer service to encourage consumers to return time and time again.

Glen Clark and Co Solar Reviews

Great Value for Money!

I had my solar system installed by Glen Clark on Feb this year. Expertise and installation is very professional. The value (top quality system) vs cost is good and it was the better of three quotes I got.

Sales/quoting process was smooth, no issues. Glen even sent me another layout after chatting and I provided some feedback/requests from the first one. The quotation/report he sends is very good and comprehensive.

Installation: First date had to be cancelled due to a local power outage. Second was cancelled by them due to installaters sick. Room for improvement there was that I was not notified and I had to call 90min to find out. Third installation attempt it all went well, they got on time, very polite and professional and explained me what they were doing and how to use the inverter at the end.

Customer service was good but could be better. I mean, they responded many of my enquiries but some emails I sent got no response so I had to insist or call in some cases. So room for improvement there. They helped with the grid connection. They helped me with the paperwork for the Solar Vic grant, but this was not smooth and I had to send multiple emails. Apparently the broker who does their STCs credits delayed the process, but I was kind of in the dark for some time, not being properly informed. I finally got all the paperwork and got the rebate :)
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Customer service from internal admin needs improving (eg no acknowledgement or receipt for deposit paid) Show additional information
So far so good. Show additional information
Average service. The installer Dave turned up late on the day. He forgot to bring along the job sheet and asked me if I could show him the layout of the panels. Once the installation commenced, Dave realised he had run out of parts and so he went to buy parts while the apprentices sat around waiting for him. He turned up 2 hours later. By this stage, I had contacted their office for an explanation and they sent out Dylan to assist with the job. The apprentices weren’t getting along with Dave and there was constant bickering. Dave was smoking in the garage and entered the house multiple times to use the toilet with dirty work shoes. On a couple of occasions he entered the house to use the toilet without seeking permission. The installation was completed at around 5 pm. They took a couple of minutes to take me over the inverter and quickly left. It took another two weeks to book a safety inspection. The inspector found a couple of faults with the installation and did not approve the system. It took another two weeks for the faults to be rectified. While signing up with Glen Clark, I knew I was paying premium price but I was happy to do so thinking I would get top quality service. Unfortunately, that wasn’t the case. I know of other households who went with other installers, paid less and had their systems up and running without any issues even though their process began after mine. No apologies from the company whatsoever. However, they were very quick to send me the final invoice the following day.

Please shop around so you get better value for your investment. I do not recommend this company.

Supplier Reply

Unfortunately in these busy times it can be difficult to employ excellent tradesmen and I can only offer apologies for these problems which I was unaware of at the time.

These employees have since been terminated after we learned of similar issues, we live and learn from our experiences.

Glen.
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Glen gives good old fashioned, fair, honest service. Everything from information, choice to install was a breeze because we didnt have to worry about whether we were going to be taken for a ride. What a breath of fresh air! We found Glen on Whirlpool and we are very happy we did. Thank you! Show additional information
Recently had my solar system installed by Glen's team and the process from requesting the quote through to install was a breeze.

I had done a bit of research and was looking for a mid range quality system not one of those TV or newspaper deals that flash a lot of big numbers for a bargain basement price as I knew they wouldn't go the distance.

I wanted the same with my installer and if you look at Whirlpool and Solar Quotes as 2 examples, you will find recommendation after recommendation for Glen Clark. I had also requested a quote from Glen back in 2013 so seeing the company still being highly recommended 6 years later meant a lot.

Before install and with no obligation Glen personally came out for a site inspection and to answer any of our questions, no other installer I requested a quote from offered this service.

The team that installed the system did a great job, Dylan called to check first before moving the inverter from the agreed location and I really appreciated his advice.

If you're after a quality system, competitive price and professional service there is no need to look elsewhere.
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You won't go wrong with this man Show additional information
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We had our system installed around 18 months ago and the whole process was very easy, yet thorough and informed. Glen's installers did an excellent job and it hasn't missed a beat. Highly recommend. Show additional information
Glen took the time to explain exactly how the system would be installed and didnt overestimate the percentage of usage that the system would cover which enabled a more accurate payback calculation. Show additional information
Glen is a very upfront and honest guy. everything was fast and professional. Show additional information
I went to several suppliers to get quotes and some returned with quotes (4 did but 1 didn't). I chose Glen Clark because of reviews in Whirlpool forums and from your website. He was rather hard to get hold of. He supplied me the most comprehensive quote with indication of where the solar panels will be located and he did his best to align the panels to the North direction given the limited roof space. Also in the quote, he provided me the calculation of the payback period and how much annual solar generation from the system. He also came to do a site visit to confirm the order and answer all my queries. My system consists of LG NeON 2 335W and Enphase IQ7+ microinverters. Show additional information
Choosing to install solar is not just a financial decision its about quality, service and judgement about reliability. Glen Clark has provided excellent service and responsiveness with no heavy sales tactics. Show additional information
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Glen was very helpful a provided 4 quotes in the end. Giving me options to choose which suited me best. Compared to other quotes for same high end equipment. He was by far the cheapest Show additional information
I very much appreciated all of the information provided by the Solar Quotes website. It felt like a one stop shop for all the information I needed and it seemed trustworthy. I world recommend Solar Quotes to anyone else starting out looking at getting solar panels but not knowing much about it. Although I went with a supplier other than one suggested by Solar Quotes, I feel that Solar Quotes did very much help me to implement my plan to get solar panels, and within a relatively short time frame too. Show additional information
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I had panels and battery storage with backup installed. Glen and installers were very helpful throughout the process from design to installation and through to ironing out minor configuration issues after installation. Very quick to supply quote and arranged install within a couple of weeks. Show additional information
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Well done Finn, you have a very valuable service. I’ll be reading your blog as battery prices come down. That will be the next thing. As a retired woman I could never have gone through this process by myself and made the right decisions, without the information on your site. Keep up the good work. All the best. Show additional information
I went with Glen Clark after reading up some other reviews on your website and the forums

Re the installers recommended by your site -
* One was over priced for the same system Glen Clark provided
* Another did not have the system i was after
* & the other - did not contact them as they took to long to initiate first contact
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I did a lot of research on installers before choosing Glen Clark - key factors included their ratings online as well as them supplying a range of quality hardware (including both string and micro inverter systems). Glen was very knowledgeable and provided useful advice when prompted without being pushy. He visited the site and quote provided was detailed but clear - with 2nd alternative provided later on request. I ended up going with Enphase S270 microinverters and LG Neon 320W panels. The installers were efficient and friendly, and the system has performed faultlessly so far (~4 mths in). The application process involving elec retailer was handled efficiently. The Enphase user interface I have found really useful to analyse both usage, production and net energy export. I have no hesitation in recommending the installers. I'm also grateful to Solarquotes as a great resource for learning all about solar! Show additional information
Glen Clark provided me with the most detailed, most informative quote. Show additional information
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I found your solar checklist very useful. I went with a supplier not through solarquotes. I contacted them based on the positive reviews on Whirlpool forum. He proactively offered to come down and check to provide a quote (which I wasn't really expecting but I appreciated). The price quoted by Glen Clark was up to $1500 cheaper for same system quote by 2 other suppliers from solarquotes. I also found Glen Clark to be not pushy whereas one of the suppliers was too pushy and called far too many times to follow up. Show additional information
Some of the sales people put me off, I didn't trust them at all Show additional information
Glen offered very good alternatives to systems available. He was a bit slow with the initial inquiry but afterwards was very quick to prompt with his replies. Would definitely recommend him to anyone :) Show additional information
At all times, Glen was courteous, helpful, informative and quick to respond to any query or request. He was the only guy willing to quote on the exact system I wanted - without trying to push me down a preferred path of a predetermined panel supplier or inverter supplier - I really appreciated that. His team were all friendly and worked efficiently throughout. We had a couple of teething problems - but one was very minor (and resolved immediately) and the other was a hardware issue that was not Glen's fault and which he had one of his guys devote 2 hours of time to resolve. I'm very glad to have found Glen (via Whirlpool and your website) - and enjoying my new solar system. Show additional information
I found Glen Clark to be very informative. All my questions were addressed patiently and answered to my satisfaction. The installation was extremely well organised and went smoothly. Paul and Tristan were great. I would highly recommend Glen Clark Solar. Show additional information
Glen Clark is organised and efficient; he understood what I wanted and didn't try to oversell. The installation team did a great job too. Very pleased.

Essential Solar were a complete waste of time - didn't read what was asked for, didn't follow through with proposals, but simply delayed the whole process by a fortnight.

Didn't hear from EnviroGroup.

So I didn't really get the chance to compare quotes, but nevertheless am happy with the outcome.
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After meeting with 2 of 3 of the recommended installers by Solar Quotes, I decided not go with them. One of them priced their systems with a significant premium and the other did not have a system that I was after.

Read some other reviews about Glen Clark and decided to get in touch.
Initial response was a little slow, but after the onsite visit by Glen himself, things start moving quickly.

Installation took place within in a week of accepting the quote.
Despite weather challenges, his team did a fantastic job with the installation and were consistently friendly and helpful.

Top notch service and competitive pricing!
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Glen and I discussed my list of requirements and installed exactly the system I was looking for. 5.61Kw is the result. His electrician background meant he was very knowledgable regarding the electrical connection and requirements. His team of installers left the install clean and tidy with no exposed wiring/conduits. Very happy. Show additional information
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As a buyer one needs to put a lot of work into the decision process, and its difficult to cover all bases the first time round. Actually installed a 5.7 kW system. Show additional information
Had an issue with the placement of the panels but that was fixed, other than that everything was great. Show additional information
Glen didn't BS me or try to up sell on anything, and he provided me with honest and forthright advice. The quality of work his team did was clean, neat and professional. The panels on the roof look fantastic too. Glen got absolutely everything spot on, first time. I'm extremely pleased with the focus Glen gave to my requests and the outcomes we achieved. Thanks. Show additional information
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I love the service from Glen Clark & Co. It was amazing what they did and quote. I will go back as a customer again. The company is highly recommended. Show additional information
Glen responded within 24 hours to Solar Quotes' request to supply a quote to extend our exist ting solar electricity system.
He asked one question then generated a quote according to my parameters within 48 hours.
He made an appointment for an on-site inspection and arrived on time and properly briefed.
We discussed use patterns, installation costs, my current energy purchase tariffs and 2017+ feed-in tariffs.

Glen recommended no extension to our existing system on cost recovery grounds.
He would have liked my money.
I would rather spend it on a flight to Hamburg or Paris or ...
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Glen visited and discussed options (last year). Then this when I revisited the idea of getting solar panels he was happy to revise his quote and discuss other options I put forward after further research. He also gets very good feedback on the Whirlpool Forums (which is where I first came across his name). Our system utilises LG 315 w mono panels and Enphase M250 microinverters.

We chose this system because we have some shading (and don't wish to remove the tree cover due to the advantages of micro-climate control) and also with the cloudy Melbourne weather the new LG mono (neon) panels plus the micro inverter system should give use a better outcome.
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