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Green Engineering Reviews

Based on 111 reviews

  • 5 star 14
  • 4 star 47
  • 3 star 22
  • 2 star 16
  • 1 star 12

Average Customer Review

  • Value
    3.86
  • System Quality
    3.93
  • Customer Service
    3.08
  • Installation
    3.75

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About Green Engineering, Solar Installers

Green Engineering Pty Ltd is a large solar installation company with an office in Queensland, New South Wales, Western Australia and the Northern Territory.


They are a different company to "Green Engineering (Vic) Pty Ltd" who operate in SA and Victoria.


I cannot in good conscience recommend them as an installer. This is not just because of their relatively low overall rating and their large number of one and two star reviews, but also because they now engage in the very questionable practice of charging their customers to simply request they fix a problem with one of their installations.


Green Engineering fined $15,000 by the WA Government for flouting cold calling laws


The Perth Magistrates Court found Green Engineering guilty of flouting door to door trading laws and offering contracts which restrict consumer rights. They were fined $15,000 on 31 August 2016.


A Picture Is Worth A Thousand Words But Not Necessarily Good Ones


Currently on the main page of the Green Engineering website there is a prominently displayed picture of a group of buildings with their roofs completely covered in solar panels. I have placed a screen capture of it below in case it gets changed:



Looking at that picture a Dutch person might be forgiven for thinking that Green Engineering is an international company, because those buildings are in Langedijk in the Netherlands. However, Green Engineering did not install them. At some point someone took a picture which became a stock photograph that Green Engineering has used.


I understand why people use stock images, it makes putting a website together a lot easier, but if you are running a national solar installation company I don't think you should be putting pictures of other people's installations on your site. You may have noticed Mitsubishi doesn't try to sell its cars by putting up pictures of Teslas. I think in this day and age of mobile phones with built in cameras it is probably not that difficult to take some photographs of your own installations and use them on your site.


Green Engineering Sells Solar In Shopping Centers


If you've ever wondered where those people who try to sell you rooftop solar in shopping centers out of little booths come from, well, I can tell you that some of them come from Green Engineering. At the time of writing they appear to have 4 little shopping centre kiosks.


Green Engineering Warranty


Green Engineering provides only one year workmanship warranty on their rooftop solar installations. This is a very short workmanship warranty. It does not inspire confidence as there are other companies that offer 5, 7 or 10 year warranties for workmanship.


Note that under Australian Consumer Law, even if their 12 month workmanship warranty has expired, Green Engineering can still be required to repair problems caused by poor workmanship at their expense. So if you have issues with a Green Engineering installation, don’t be afraid to take it to your local Consumer Tribunal.


Green Engineering Will Charge You $50 Just To Ask Them To Fix Their Mistakes


From the 18th of April 2016, Green Engineering started charging customers a $50 fee in order to ask them to fix a defective installation. If you find this hard to believe, I quote their own words which are currently on the front page of their website:


“In order to improve our service quality, our management has decided to impose a service fee of $50 inclusive GST for every service request executed. For more information, please visit our Service Request page.”


If you go to their Service Request page they inform you:


“In order to improve our service quality, a service fee of $50 inclusive GST shall be payable upon submission of Service Request. The service fee will enable priority processing, reducing processing time from 30 working days to two weeks. Service fee shall be waived for installations within one year from date of installation.


Click our Payment page to make payment before you submit a service request.”


I don’t know how it is legally possible to charge people for talking to your company about fixing a problem with a product you’ve sold them.


Regardless of its legality, obviously you do not want to deal with a company that expects you to pay them in order to even discuss fixing a problem with a product they sold you.


Green Engineering’s VIP Programme Charges Money To Do What They Should Do Anyway


Green Engineering offers its customers a “VIP Programme” where they charge $500 in return for giving you a phone number on which you can call them, dedicated after sales service, and not charging you $50 each time you ask them to do their job.


In my opinion this is not VIP service, it is called doing your job and meeting your obligations under Australian Consumer Law.


Green Engineering Pty Ltd Is Not A SolarQuotes Client


SolarQuotes has never included Green Engineering as one the installers who will contact you if you are seeking quotes. They come nowhere close to meeting my standards for being a reputable installer and I can’t see that they ever will.


Full Disclosure: SolarQuotes is a commercial site, albeit one run by a solar enthusiast. We make money by referring you to installers we trust, if you ask for quotes through this site. When we make a referral we get paid by the installer. We have about 200 solar installer clients throughout Australia that we've built up slowly since 2009. Those clients pay us every month for those referrals whether they make a sale or not.


We would not have Green Engineering as a client because we would not be comfortable referring them to our friends. In the spirit of transparency, Green Engineering are welcome to respond to our criticism, and we'll link to that response here.


Green Engineering Solar Reviews

We follow up with all reviewers after 12 months to see how their system is going since it was installed. These are all the reviewers who have responded to our 1 year follow up:
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Just heard about this company from my friend in town, sales person Kelvin Singh is very professional, answered my all questions, installation team was excellent . Very happy with the product and service so far . Show additional information
Subsequent inspectors opinion that the Green Engineering had done an excellent job. It was not an easy installation. No scaffolding was needed and the fuse box connection had to go under the house. The workers were most pleasant and efficient. Show additional information
Inverell was way out of the ball park on price,would of went with him if the quote was closer cause they are in the local district
The guy from Sydney was in the running but we didnt have the deposit for the finance
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An extremely comprehensive quote, giving 9 different options in one quote, Not at all pushy in any way. Rep was very easy to talk to, more than happy to answer questions and queries. Just over a week from deposit being paid to install happening. Installers were excellent. Will be giving a call when we are ready for our ducted air. Nice to deal with professionals. Thanks again! Show additional information
The sales rep was very friendly and knew what he was talking about. He was upfront and answered all my questions. The installation was very quick and professional, the guys came at about 7:30 am and were done by 10:30 am. They explained the system afterwards. I am very happy with the process so far. Show additional information
We initially contacted this company after visiting a solar comparison web site because the overall cost was within our budget. The installation went smoothly and any questions we had were answered politely. We have been surprised and impressed by the after sales service, we have received both a phone call and email to inquire if we are happy with both the product and installation. We highly recommended it to friends, family and sometimes even strangers. With a great product and great customer service, this truly is the complete package! Show additional information
The staff were and continue to be fantastic. From the initial contact of making an appointment, to meeting with the sales rep, and then the ongoing support has been a great experience, as all the staff have been extremely professional and helpful, a real pleasure to deal with. The electricians who installed the system were also great, efficient, and very friendly and cleaned up after themselves. Couldn't have asked for a better service and really glad chose them to go with in the end. They assisted with best system based on their thoughts, which ended up being exactly what I was thinking of installing from my own research, so was really happy they confirmed the right system. Would definitely recommend them to anyone considering installing a solar system. Show additional information
Green Engineering answered all our queries regarding solar panel system showing us how the system would be wired so we knew exactly how the end product would look, they did onsite inspection going up on roof to check panel locations then they told us about different options we could have as we had no roof space north so were looking for best design layout west and east and the whole team have been amazing, found them very helpful all through the process. The skillful installation team arrived on time and worked hard all day the bad weather didn't make it easy for them did a wonderful job cleaned up after leaving, no mess, all completed in the day . They let a booklet with us detailing all about our new solar system which is wonderful. Highly Recommend Green Engineering for their excellent services and installation. Show additional information
Our system has been good for 4 years, but our inverter is not working. The inverter company said to call the installer but after many phone calls Green Engineering are yet to show any interest to assist at all. Show additional information
After I decided to install a solar system, I started to do a lot of research and had four quotes from different companies. I did compare them, even the panels they are using, green engineering has the best offer. There is only one word that I can say about green engineering, fast! response fast, almost instant reply on calls and email; fast installation, everything for level one were done within one week; although level 2, installation for the solar meter box was a bit slow, took one week. But the guy who installed my solar meter box was very funny which wiped out all the unhappiness. Definitely recommend to everyone. Show additional information
I totally recommend this company, the sales guy was very honest and helped us to decide what's best for our needs and didn't push for a larger unit which would have been a waste of money. If we wanted, we can upgrade if our power needs change in the future. I was blown away that I didn't need to organize anything, they did all the ground work. Also the electrical installers they contracted are very professional. Show additional information
We recently had solar power installed on our roof. The roof is flat, unshaded by trees or other buildings, with lots of space for a 15-panel, south-facing array mounted on a rooftop rack.
I found this company to be fair and honest, transparent in their business conduct, work efficiency, and were accommodating to our needs with the added indoor electrical work. My system is fully up and running smoothly.
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we are having a problem the inverter is not working. Rang the company and experienced the following. 1 - went to fax, 2 - 5 hang ups, 6 reply but unable to hear operator, END OF DAY 1.
Day 2, more hang ups, my son then rang from Brisbane - no number displayed and he was answered, was asked to take a photograph of the inverter showing the red symbol and send it to them, eventually she said they would look into it and ring back within by Thursday or latest Friday. Also gave him name on installer but he informed us he no longer worked for them. Many more calls and many more hang ups. Final option will have to be CONSUMER AFFAIRS
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These people where payed cash, check on the day of instalment , at the time it was at 31 cents a kWh , with a 10 month window before any changes, Green Engineering took my money , never completed the final inspection. I got stuck with 8 cents a kWh. After many calls to Ombudsrman and Green Engineering, still no result, still fighting. I refuse to pay power company, just sold my home as a result to get rid of them. I would never do solar again, Green Engineering are
not a good company, I had a very bad experience with them and my power company ... they will tell you anything to get the work , and if your not up with things, your in trouble, my advice stay clear of them ,,,,,,, all very true ,,, regards chris h
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Had my system installed in July, just after 3 months the inverter gone faulty, took 2 weeks for a technician to come and checked on the system, took another 2 weeks to submit warranty claim paperwork, then i got a phone call stated that the inverter will arrive end of November. Now is December, haven't heard anything from them. Requested for production lost compensation, right away customer service rejected any compensation, i have to cope 3 months or longer production lost. Before purchasing the system, the sales guy will keep pitching but once the contract was signed, you heard nothing from anyone anymore. Will never ever recommend anyone to go near this company. Show additional information
We paid $6500 for a 5kW system with Jinko panels. Installation was fast but it took 2 1/2 months to get connected to the grid. The paperworks were not submitted immediately by Green Engineering and we have to consistently followup. And along the way, everyone delayed the connection to the grid. Now we have received our first bill and we are also able to track our usage plus the electricity generated by the solar panels and we are very happy with it. The delay to the grid connection was the only problem we had. Show additional information
Green Engendering solar installed my solar system right away. I payed a cash cheque on the day of instalment, then they did not complete the work, at the time it was 31 cents a kW , one year later final inspection still not completed. I lost my 31 cents a kW, now 8 cents a kW. I had to pay for my own inspection $500 more. I know they worked in with my power supplier POWER DIRECT, a hard lesson learnt for me , a lot of stress , dealing with power companies, there's no one you can go to speak to. Show additional information
Use sub contractors to install panels which resulted in bad installation. Panels not secured at ends so they flap in the breeze. In process of installing the panels 46 screws were put through the ceiling. Despite numerous phone calls and promises for someone to come and look at the panels and screws no one came. They then told us we should get it fixed. The finance company who we were dealing with to pay off the panels considered our contract in dispute and issued us with a statement saying we owe zero dollars until such time the damage was repaired by Green Engineering and a new contract signed. Green Engineering still has not done anything over the past 18 months with any of the complaints and has now taken us to court to retrieve the monies owing to them. Cost of fixing their mistakes is well over the cost of the panels. DO NOT GO EVER EVER EVER WITH GREEN ENGINEERING IF YOU LIVE IN REGIONAL QLD....... Show additional information
Smooth and convincing sales pitch....but once they have sold you the system they drop you like a hot potato! Rude or no responses to queries, e mails ignored...Save yourself the aggrevation please do not use this mob! Show additional information
Steven
1 review
Being fooled around on annual saving and ROI
1 out of 5, reviewed on May 20, 2015
I had a solar system 3kw installed by Green Engineering at Victoria back to Nov 2014. Connection back to grid and setup was completed by end of Jan 2015 after long delay and processing time by retailer and distributor.

Received bills for 3 months. which only get it around $10 per month.

Consider Feb and March weather still alot fine and sunny days, but feed in rebate only $10 per month.

Based on average $10 x 12 months = $120 per year saving. Return on Investment will take approx 33 years.

Despite my daily usage not being decreased since I installed solar system.

Before i signed up, the sales rep said all the beautiful story how much you can save per year and within 5 years you will get money back on ROI and start enjoying.

Based on the current rebate vs my rebate calculation 33 years, by the time it reach to 33 years the life of the panels surely end.

I am expecting a full investigation and explanation from Green Engineering for my 3kws which I have paid few thousand dollars and ROI in 33 years.
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There was no sales pitch.Very good service and all paper work supplied. Show additional information
The entire experience was painless, very positive. Although we did not go with one of your installers, we had no problems with any of the companies that contacted us. Green Engineering were our choice - they provided a system for a friend and he was very happy. We had a personal visit from their rep at a very convenient time and they were prompt with the installation. Thank you for the follow up. Show additional information
I have had an inverter failure and cannot get anyone to arrange a warranty call
I have rang multiple times and cannot get anyone higher that the call centre the owner is overseas and apparently there is no one higher to speak to than the call centre
DONT USE GREENENGINEERING!!!!!
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STAY AWAY FROM THIS SOLAR COMPANY!!!

They were quick to hound me for payment of over $12,000 and my solar isn't working properly 6 months down the track because metres need to be consolidated. Their electrician would have known this at the time on installation but as long as they get their money they don't care whether you are connected to your electricity provider or not!

I had to call and argue with their customer service! Your business practice is disgusting!!!
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I RANG THIS COMPANY 4 MONTHS AGO WITH A PROBLEM ABOUT THE INSTALLATION, MY ROOF WAS LEAKING, THEY ASKED FOR PHOTO'S I SENT THEM IN ,THEY IGNORED ME ,I HAD A PHONE NUMBER FROM A MOBILE SO I BOMBARDED IT WITH QUESTIONS AND PHOTO'S,STILL NOTHING, FINALLY AFTER TELLING THEM I WAS GOING TO FAIR TRADING AND THE TV, THEY MESSAGED ME (NO PERSON TO PERSON PHONE CALL) THEY WERE SENDING A PLUMBER AROUND, I QUESTIONED A PLUMBER FOR A ROOF THAT THE CELING WAS FALLING IN Hmmm, SUPPOSED TO TURN UP NEXT TUESDAY, WILL LET YOU KNOW IF IT GETS FIXED ,BUT IM IN DOUBT,I THINK I WILL BE TAKING IT TO THE TV TO WARN OTHERS. Show additional information
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i was able to get a good bargain on a Solax battery ready system with 1 build-in charger & 4kw of Jinko poly panels but not including batteries at this point of time. Show additional information
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The worst experience from so called one of the best around. Sales person was to good to be true, signed up straight away. We told him we would probably have trouble putting panels on the roof...he called the office and they Googled our property. ...no problems at all he said, 24 panels will fit no problems.
Was booked for the installation the following Thursday, took time off work. ..couldnt do it...came back the following day only to be told we had to go from a 6 kilowatt to a 4 kilowatt inverter because 24 panels wont fit!!!!... we had to settle for 16 panels.
Two days to install. ...1 week later still not connected due to the panels hooked up wrong...and all their so called technicians were set away to install else where.
Not once did anyone follow through with this...each time we called they were oblivious to the goings on, and they laughed in our face.Still waiting for a call.....we are ready to have them taken off.
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Out of 3 quotes they were the only ones to offer micro inverters. I purchased a 5KW system with 20 panels, 20 micro inverters & a Monitor. Installation occurred within 2/52 of signing the contract. Total cost of the system was $7200. On installation 6 panels/micro inverters failed to report to the Monitor, and the installer was unable to fix it. I had to wait 2/52 for the installer to come back and fix the issue. It's unclear to me if the panels in question were not working, or if they were and the Monitor was just not detecting them for some reason (it uses wireless). 3/52 after installation SA Power Networks installed my Import/export meter. They were quick to install, quick to fix my issue, and lodged paperwork quickly. My biggest irritation is that they use a phone answering service when you call their main number. It took awhile before I spoke to someone who actually worked at the company. All in all, I am pleased with the speed of installation & the system. Show additional information
I saw lots of reviews about Green Engineering, most of the bad reviews are about customer service. I would like to help Green Engineering a bit. I bought my first solar about 3 years, it’s still working very well (5kw solar system, between 18 to 20kw per day). I bought it from a salesman call Alex at Sunnybank, he patiently explained everything about solar to me. Every time I get the bill, I brought it to Sunnybank and asked him the reasons I pay amount of bill. Alex answered all my questions with smile face. Sometime Alex busy, his brother will help me too. I think his name is Steve? They are really nice, really polite. I am an old Greek women and I don’t usually write review, but I like these brothers two. Show additional information
This company lied to us, telling us they could get a 6KW approval for our solar system and feed in would not be a problem. Ergon have informed us that they fitted the system without pre-approval, and we ended up with 6KW of German made panels. Happy with the German panels very high quality and a 5KW inverter, and they didn't change the fuse box over to 3 phase like they promised, its still single phase, and Ergon have refused to pay any feed in tariff, even though the Ergon system can take the loads because there happy to take the power being fed in still, just will not pay a feed in tariff, so both Ergon and Green Engineering have lied. We have placed half a dozen calls to Green Engineering and they have a reception system that just takes a message, and they NEVER return the call, unless your ringing to buy something. I know this because I rang on the mobile for a new quote and they rang back that same day, yet we have been waiting around a month just for them to ring back about the problems with this system they have installed. Show additional information
Everything went as planned and very efficient Show additional information
SolarQuotes provided a single window to get in touch with Solar Installers and also a helped me to get a competitive price. Show additional information
The system was installed within 2 weeks.
The installation was done to a very high standard.
The system is performing very well.
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Never again Show additional information
I would have liked to have phone numbers of the firms you recommended as I wanted to talk to different suppliers. Show additional information
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My Mate told me about these Guys. Very nice sales team and helped me a lot to understand about the system. So I bought a 5Kw Sunny boy SMA and now I don't have to worry about my power bill..it's in credit now. Go For Green Engineering Show additional information
I need to qualify my *awful rating for customer service ... The installers were great ... Don't however expect to hear so much as a "Boo" from the company ... Deafening silence when it comes to email correspondence or call backs ... Good products, great price ... BAD CUSTOMER RELATIONS ... !!! Show additional information
I am writing on behalf of my 77 and 76 year old parents. Had a system installed around 2 years ago. First 2 quarters the electricity bill was nice. Amount from solar around $300. Then the amount from solar went to around $100. I checked the display and on bright sunny day at around mid day it was producing around 1kw. I rang the company on 5 occasions and on 1 of those was told I needed to take a picture of the inverter and add it to the online form. I explained none of us here had a camera or the equipment to transfer the image to a computer. The receptionist said ok I will help you do it over the phone and put it in for you. After doing this I got a phone call from a very rude woman who told me I needed to reset the system and take readings of things I know nothing about because she didnt want to send an electrician there for nothing. I said I didnt know how to do these things and she said you can turn off a computer cant you. I put in a form to fair trading and she replied that the online form wasnt filled out and they wouldnt send an electrician until I did these tests that are apparently are as simple as turning off a computer.
It appears that these people have supplied us with a system that doesnt work and make it extremely difficult (for 77 year olds impossible) to comply with the warranty. When you buy a system and pay $5000 with 25 year warranty I dont think its over the top to expect it to work properly. In the end their system doesnt work and we are loosing hundreds of dollars while they brush off old people without any hesitation. Would I buy a system of Green Engineering? Not a chance. Faulty system, rude people and no integrity.
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System installed first week in December. Ergon arrived first week in January. Main power board didn't comply and only half the panels were connected. I have been contacting them every week since but can only speak to a receptionist who doesn't even work in the building with them. She lodges your concerns via internet and you wait and they "DO NOT" return calls. I had one person turn up on a Sunday afternoon returning from holidays on Fraser Island and said he wasn't qualified to touch anything electrical, had a look and left. Had a electrical contractor turn up on a Friday, had a look and said he would be back in a short time as he needed to get some parts, disappeared not to be seen again. Show additional information
I signed up with Green Engineering on the door.They organised obligation free assessment and i liked their price and the way i have been explained was good.They said my system will be installed in three weeks and it was installed in 2 and the half weeks.Happy customer and their installation team was good Show additional information
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When I was searching about solar companies I met Green Engineering at the shopping center. The sales person was very convincing and we were even ready to sign up on the spot but the sales person said he would prefer to come to my house and just make sure everything was right. He came to my place and explained everything to me and my husband. The system was installed within 7 days after we signed up, since then it has being working fine and we are very happy with it. Show additional information
Said it would take 2-3 weeks for installation, yes panels only. Week 6 still waiting for meter box connection. Show additional information
We went with Green Engineering which gave us a quote within my budget and installation was completed within 3 days of signing the contract I received 16 panels and a 4kw inverter which has cut our bill by half so far. Show additional information