My Energy Reviews
About
My Energy is a Solar Power Installation company. Here are their reviews as submitted by visitors to SolarQuotes
Reviewers report paying: $7,200 - $8,000 for depending on hardware choice and installation difficulty ( how is this calculated? )
Panel brands currently installed
Panel brands previously installed
Inverter brands currently installed
Inverter brands previously installed
Battery brands previously installed
The views expressed by reviewers are theirs alone, and do not necessarily reflect those of Peacock Media Group, which makes no representations as to the accuracy of the reviews. For our full disclaimer and further information, see our Terms of Use and our Review Guidelines.
My Energy Reviews (9)
Show Most Recent reviews from All time across Australia
Average Scores
Value for money
Quality of System
Installation
Customer Service
- 5 star 3
- 4 star 5
- 3 star 0
- 2 star 1
- 1 star 0
View Timeline
13 March 2024
29 August 2023
A quality product expertly installed
One of the rare companies that came out free of charge and gave us help to understand the solar process,from installation to connection to the grid.Also the only company that did not pressure us.08 January 2023
Newport NSW
Installers arrived as scheduled and re-designed original layout, sought my approval and completed a quality installation within one day for 34 panels.13 July 2022
Pay a little extra and go with someone else.
The quoting and installation process went reasonably well. However once installation was completed in March it took until may to organise an inspection and then August for them to get the certificate of compliance and connect me to the grid. Their customer service team is lazy and reluctant to offer any meaningful help or return emails/phone calls. Despite repeated attempts to contact them to get the process moving they eventually offer lame excuses and keep passing the buck. Once I finally got connected to the grid the optional smart meter/consumption monitoring I had them install as part of the package would not work. It took them several months and many attempts and many different technicians to work out that the problem was the original installer who was incompetent and installed it badly. The consumption monitoring has failed again now and after contacting them for support they are ghosting me. Sungrow are equally of no help either. I took the cheapest quote expecting the after sales service might be a little sketchy but these guys are useless. Steer well clear. Pay a little extra and go with a provider that does not use cheap external contractors.Panel rating: 4/5
Inverter rating: 4/5
11 April 2022
Seamless.
Very quick response. Punctual quote and install. Very tidy and professional install. Customer service very good from quote to install to admin. No deposit required and no variation from quote.Battery rating: 5/5
29 December 2021
Original Review on 28-04-2021:
Good overall
All went very smoothly from initial quote through installation to exporting.8 months later we asked Mike: "Are you happy with the performance of your system so far?"
Yes, all good for the first year and with dramatically reduced electricity costs. Going forward, time will tell05 August 2020
I am looking for quality, system and also best price
Sales and quoting processed was straight forward. I favoured energus as their rapid response and dont mind for me asking silly questions. But the final choice is comes from the brand of inverter and solar panel which I try to discuss with Energus to get right pricing.Inverter rating: 5/5
26 June 2020
Good value, efficient service
My Energy's quote was far cheaper than another from a bigger company for a comparable system. Contact with the company was good, although sometimes conversation was a little difficult as their English language skills were 'textbook' rather than conversational. A couple of errors in accounting were quickly remedied. Installation was efficient and expert.I paid for a Fronius inverter, which was not available on the day of installation, so the company provided SMA at the same cost.
29 March 2018
Pleased with outcome
The sales/quoting process was easy to understand and efficient.While we had an initial hiccup on installation, in the end the installer did a great job and was easy to deal with, both while installing and in the handover briefing.
There are a few steps we were not aware of after the solar system is actually installed eg dealing with your electricity provider for a smart meter and its delay, but we are very happy with the final installed product.