Power Smart Solutions Reviews

Based on 5 ratings Aus Ranking

  • 5 star 3
  • 4 star 1
  • 3 star 1
  • 2 star 0
  • 1 star 0

Average Customer Review

  • Value
    4.60
  • System Quality
    4.80
  • Customer Service
    4.20
  • Installation
    5.00

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About Power Smart Solutions, Solar Installers

Power Smart Solutions

Estimated pricing for system: $8,000 - $9,987 depending on hardware choice ( how is this calculated? )

Power Smart Solutions is a Solar Power Installation company based in Yatala and serves QLD. Here are their reviews as submitted by visitors to SolarQuotes

Power Smart Solutions Solar Reviews

Great products but less than impressive customer service

We're extremely pleased with our solar setup, it's producing very well. (Solar Edge inverter and Canadian Solar panels.)

Unfortunately the customer service side hasn't been great. The sales person promised a lot which, we discovered later, wasn't actually possible with our system (the promise was a far quicker financial return on the money spent), and when we sought advice from the company later, found out he'd left Power Smart in a hurry with a trail of broken promises and unhappy customers.

We understand this sometimes happens... but since then we've asked the company for help with multiple issues and have either received no help, been rudely brushed off or ignored completely. This has occurred over approx 14 months.

Silver lining - in desperation to find solutions to the biggest problem (massive bills continuing after solar installation) I came across the Solar Quotes website, bought the book and haven't looked back. Now we're no longer needing to contact Power Smart Solutions to try and figure things out.

We also understand now that the size of the system recommended to us is not big enough; lesson learned, in future don't believe a seeming "expert" without doing your homework first.

The remaining concern is possible future panel/inverter issues... we may receive less than good customer service should we need their help.
Overall, the performance and quality of the panels and inverter are fantastic. If you are looking for a company who will explain things properly or be there to help you later if you have queries, perhaps this is not the company for you.
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What a good experience

Knowledgeable, factual and provide clear timelines.
We looked at numerous options and pleased we paid that little extra for complete piece of mind and reliable warranties.
Bernie and Natasja
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Extremely Satisfied!

The Sales consultant explained everything in detail. The install team were very well mannered and punctual, good lads answered all my questions. I didnt have to do anything in relation to the grid connection and i am very satisfied with the customer service! Thankyou Power Smart Solutions for the huge savings on my power bill! Show additional information

Great Experience All Round

Couldn't recommend Powersmart enough.
Always on time, good communication, explained the solar solution well.
Installers were very professional and the installation as smooth.
We are now 2 months in and generating above expectations so couldn't be happier.
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