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ThinkSolar Reviews

Based on 10 reviews

  • 5 star 0
  • 4 star 3
  • 3 star 0
  • 2 star 3
  • 1 star 4

Average Customer Review

  • Value
  • System Quality
  • Customer Service
  • Installation

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About ThinkSolar, Solar Installers

ThinkSolar is a Solar Power Installation company based in Camberwell and serves VIC. Here are their reviews as submitted by visitors to SolarQuotes

ThinkSolar Solar Reviews

We follow up with all reviewers after 12 months to see how their system is going since it was installed. These are all the reviewers who have responded to our 1 year follow up:
We arranged for Imran to come and discuss our needs and signed up for a 6kw system which he said would most probably be installed the following week. 2 or 3 days later i missed a call from them. I returned the call and got message bank. My call not returned. Rang 2 days later again message bank. Call not returned. 3 weeks later rang a third time but this time i rang Imran's mobile. Message bank. Call not returned. If this is an example of their customer service we would be fools to go through with the installation. We have not paid a deposit and were not asked for one. Show additional information
I am extremely happy with their service and after installation service. It took a while to install because of the weather but once in , works fantastic. Customer service is very personal and very understanding with payment situation. I highly recommend the company. Show additional information
Yes have to constantly ring them . Most calls were not returned. When returned always promises of fix problem then nothing happens. Salesman sold me a product that needs mobile service in area of which I do not have. When VCAT letter arrived I got service of a kind. Since having it recognised by my electricity company in February I have put back in grid about $40.00. Now in August I want the panels, battery and inverter checked. Promised again they will be in contact today. Again silence isn’t there something someone can do with this company???? I used them as my local large town never returned my internet query, nor phone calls. Show additional information
I could not rate these guys any worse!!!!
Faulty unit at install, unit still breaking down, won't return my calls.
I'm having to call the OEM constantly.
Give Think Solar a miss - they bring endless hassle !!!!
I see you have a zero tolerance for fake reviews, I have a zero tolerance for rubbish service. You have my details ... call me!!!!
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Wouldn't accept I was not happy with them and started to call me after hours multiple times using foul disgusting language. Show additional information
What I was told the benefits would be were certainly not what we got. Even the installer said the system was too small and would never meet the 'numbers' told to us by the sales consultant. Tried numerous times to get some answers but promised phone calls or contact has not happened or recent as last week. Not heard from anyone in particular from the sales person who simply won't return our calls.
Not sure what the system 'power' is...5kva?
Next step is the Ombudsman.
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Been 3 and half years since we had it installed, now half of the panels arnt working and to get them to come out to have a look has been a nightmare. Its been almost 4 months and still no one has come out. We contacted consumer affairs and now we need to write in a letter of demand and take it from there. They have changed address and phone number recently so be aware everyone. Show additional information
We were never contacted by your local person.
In desperation we succumbed to a sales pitch from one of these telemarketers from off-shore. The system cost extra because the supplier is not locally based.
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It was a well informed painless experience. The supplier was very helpful and explained things carefully. We went for a 3.5 kW system with a 5 kW inverter to give us further options later Show additional information
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