Solar Wise Wagga Reviews
About
Solar Wise Wagga has been operating locally since 2009 with Alex Manley, the owner having installed solar electric power since 2006. Solar Wise Wagga focuses on high quality, long lasting solar systems installed by a skilled team of solar professionals.
We are passionate about helping regional Australians to reduce their electricity bills and to become more energy efficient. We will provide you with all the relevant information you need to know, a quality installation service and high grade panels, inverters and mounting frames. Our pricing is competitive and we design the solar system to your individual needs. We design residential and commercial systems to last for decades so you achieve an excellent return on your investment.
We undertake site visits prior to installation to recommend the most suitable solar system for your needs. We can install a range of monitoring options and are able to provide system support for years to come. It is our firm belief that creating a strong sense of trust with customers and helping them achieve what’s best for them, is the only way to operate long term in the solar industry.
Solar Wise Wagga is based in Wagga Wagga on Nagle Street and servicing the Wagga and as far as Griffith. On top of providing a quality install we also go beyond the current safety standards by installing isolators with each panel and use fire retardant cabling, which lasts longer and doesn’t receive damage from an open flame.
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The views expressed by reviewers are theirs alone, and do not necessarily reflect those of Peacock Media Group, which makes no representations as to the accuracy of the reviews. For our full disclaimer and further information, see our Terms of Use and our Review Guidelines.
Solar Wise Wagga Reviews (42)
Show Most Recent reviews from All time across Australia
Average Scores
Value for money
Quality of System
Installation
Customer Service
- 5 star 16
- 4 star 25
- 3 star 1
- 2 star 0
- 1 star 0
View Timeline
30 August 2024
07 June 2024
Very happy with SolarWise Wagga Wagga
SolarWise Wagga was very helpful and patient as I asked lots of questions and worked through resolving our own issues with the wiring of our preferred installation location - the back shed - ours is an old heritage property which comes with all the challenges you expect with one. Installation went smoothly and they accommodated all the requests that typically come from an owner of a heritage property - ie. hide the cabling etc. Staff were friendly and helpful and proactive at resolving issues as they came up.22 October 2023
Fantastic installer. Great end-to-end experience.
I received a prompt response to my inquiry through SolarQuotes. The information they provided was clear and the quote received was inline with my expectations and prior experience. Solar Wise managed the entire process, including arranging meter reconfiguration with the electricity retailer. The install team were punctual and polite. The equipment installation was neat and tidy. Overall, the entire experience was of a high standard and I recommend them as a company.Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5
17 August 2023
Best products, great service
Best products, great service. What more can you ask for.Panel rating: 5/5
Inverter rating: 5/5
13 March 2023
Original Review on 16-05-2022:
Great customer service
Alex attended our property for a site inspection and discussion within a couple of days of making contact. He was very knowledgeable and professional and we felt at ease with him straight away. He promised installation within six weeks and he delivered on that time frame.10 months later we asked Peter: "Are you happy with the performance of your system so far?"
Once the system was installed we had a few slow months owing to it being a very wet and overcast winter, but once the sun started showing itself a bit more often the system came into its own. We have been keeping track of our system's performance using Solar Analytics and it is performing as it should. After nearly 12 months we have saved about $1500 which is what we were hoping for. Overall we're very happy with our system and can not recommend Solar Wise highly enough.14 September 2022
Everyone at SolarWise Wagga Wagga was courteous and helpful, Thank you SolarWise Wagga Wagga
The whole installation was a joy , it only took less than a day to put up , Everyone at SolarWise Wagga Wagga was courteous and helpful, Thank you SolarWise Wagga WaggaInverter rating: 5/5
26 April 2022
SolarWise
Sales/quoting process was very good, clear explanations about the solar system given.Installation very efficient, the team verry polite and friendly and very well organised.
Customer service good, about to commence with grid connection and SolarWise will guide me.
03 March 2022
Solar wise
HelpfulInstallers were great, punctial & tidy
Not sure, how grid has been connected
Inverter rating: 4/5
25 January 2022
Good local service
Firstly just to comment that I feel it's too early to rate quality and value. Tried to avoid answering, but had to estimate. Hard to calculate value until exporting to grid.The local sales person was friendly and full of relevant information. He seemed very knowledgable and spent a long time explaining. Definitely better than talking over the phone. I feel confident about future customer service because it is a local company.
19 September 2021
Great service. Excellent system
Sales and quoting was thorough and efficient. Installation went smoothly with tidy and professional crew.Grid connection was organised and occurred in short time after install.
Overall great service and experience with this team.
Panel rating: 5/5
Inverter rating: 5/5
03 September 2021
Original Review on 01-01-2021:
Supplier selected, Not yet installed
Sales and quoting process was good.No high pressure sales.
All questions answered very promptly and with good detail
8 months later we asked Jim: "Are you happy with the performance of your system so far?"
My system has not met expectations over winter but there has been less sunlight this year than most winters.Still learning how to best schedule electricity demand.
Overall I am happy with my system.
08 August 2021
Original Review on 07-12-2020:
Great service
The whole process was seamless and all options explained very well. Very professional team and locals which was a big factor in deciding on installation company.8 months later we asked Wayne: "Are you happy with the performance of your system so far?"
Yes system has performed as I hoped it would29 June 2021
Great to deal with answered all my questions
The salesperson came to my house and went through the whole process and gave me lots of information and websites to look at. The quote wasn't the cheapest but the quality of the product and the support I received were outstanding. the Installation was seamless and the installer was very helpful and again answered all my questionInverter rating: 5/5
01 May 2021
Hassle free
Thanks solarwise for a fantastic installation. Everything was terrific from initial conversations to installation to follow up. Great local companyInverter rating: 5/5
25 September 2020
Satisfied customer
SolarWise provided a pleasing experience. They provided answers to our queries and advice regarding a suitable system followed by a prompt quote followed by an installation process that was most professional. They were personable, knowledgeable, punctual, tidy and a pleasure to be associated with. We are currently awaiting our energy provider to install the necessary meter to complete the system.20 September 2020
Professional In All Aspects
I purchased a 12.24kW 3 phase system from SolarWise Wagga. After doing a lot of research, I enquired about a system and Alex came out and had a look. He knew his product and answered all my questions. He sent me some quotes and helped me understand all my options. After discussing several options, I settled on a 12.24kW system. Because of the size of the system, Essential Energy put a 6kW limit on my feed in. This was unexpected. After learning this, we adjusted the system layout. I have 7.2kW North and 5.04kW West of LG 360W Panels feeding a 10kW Fronius inverter.I had received cheaper quotes, but I went with Alex and his crew as I had heard good things about their work and I wanted a professional neat job. Alex's crew turned up a few weeks later on the day we organised for install. His crew were very well presented. I explained I wanted a nice neat job (I'm a bit OCD with my house) and that's exactly what I got, even up in the roof all the wiring is neatly installed.
Once installed, Alex organised the new meter and Essential Energy came and installed it 2 weeks later. (It can take up to 28 days depending on your supplier) Once the meter was installed, Alex came out the next day and reprogrammed it.
The system performs well. I exported 46kWh on a clear day mid September, even with the 6kW per hour export limit. The system peaks at around 9.53kW around midday, again mid September.
The whole experience was great. I really didn't have to do anything. They took care of it all. They kept me well informed and delivered the job is was hoping for. I would highly recommend SolarWise Wagga to anyone wanting a professional and hassle free experience.
11 August 2020
Installation was quick with no problems. Installers were friendly and helpful in ansering a couple of questions
Sales/ quoting process was excellent. Bob explained everything in terms that I easily understood.Installation was punctual, tidy as per plan and installers were friendly and polite.
Yes everything was done by Solar Wise or the installers. The system was installed and up and running in about half a day.
09 August 2020
A good customer experience
Quoting was prompt and professionalInstallation was conducted with courtesy and good interaction
Customer service from the store was prompt and courteous.
Panel rating: 3/5
Inverter rating: 4/5
19 June 2020
Very good installer
Bob, the sales manager was very good at explaining everything to us and helped us all the way through.The installation was done in a prompt and efficient manner.
After the grid was connected they attended our house to ensure everything was in order.
We feel that we can rely on them to assist us with any problems which may occur.
Panel rating: 5/5
Inverter rating: 5/5
10 May 2020
Efficient and courteous
The sales consultant was professional and courteous. The installation of the panels has been well organised, the guys were efficient and respectful of our property and I would highly recommend Solar Wise.14 April 2020
Original Review on 14-08-2019:
Great service
Extremely helpful in all aspects. Sales person described everything in detail. Installer kept up to date and showed me what had been done. Owner called in and checked still waiting on AGL to connect to grid8 months later we asked Coral: "Are you happy with the performance of your system so far?"
Yes02 February 2020
Minimum fuss and an effective solution.
On first consultation the consultant, Bob, was helpful and well versed in the products on offer. He explained the relative merits of the various options well and forwarded the details of 3 possible installations promptly.The installation went smoothly - the installers arrived punctually on the agreed day and completed the work in an efficient and timely manner with minimal disruption.
Customer service has been a strong point - the grid connection is still a work in progress, well facilitated by the crew at Solar Wise.
31 January 2020
Original Review on 01-06-2019:
Installed but not connected to the grid at this stage. Will be a in a couple of weeks. Installation of the panels and distribution board took less than a day, but waiting on the electricity company to hook it up with a smart meter.8 months later we asked Dave: "Are you happy with the performance of your system so far?"
Absolutely27 December 2019
Great solar team to work with
the sales team were quick to get in touch, the sales team were very informative and understanding to my needs. I was able to get the system installed a couple of weeks after as they had a space open up, the installation ran smoothly and the imstallers wer brilliant to deal with , making sure everything was how I wanted it multiple times.06 August 2019
14 July 2019
05 April 2019
Original Review on 23-08-2018:
From accepting the quote to complete install was 6 business days. Great service and communication.8 months later we asked Neil: "Are you happy with the performance of your system so far?"
Extremely happy with performance of the system since its been installed,26 March 2019
10 March 2019
07 March 2019
Very informative
Knew the product
Quality components
Explained quality of various products
Did not push us into any particular product our decision was made on the info provided in our view you get what you pay for.
29 January 2019
11 September 2018
Alex was amazing, no question was left unanswered, supplied many pamphlets of different products, discussed our options and not once was he pushy.
A friend of mine had also had his and his parents house fitted by SolarWise many years ago, so not only was he local but has been in this business for many years.
The system was fitted in good time and with no problems and despite winter weather is producing well. We are very happy.
06 December 2017
28 August 2017
30 April 2017
Original Review on 08-09-2016:
This system has a 6 kW Inverter to allow for addition of existing Gross system panels after 31/12/2016 and future expansion. The Inverter also is battery ready and allows for backup on grid failure when batteries are added later this year, so it is more expensive than a simple 4 kW inverter.My roof was replaced the week before installation, so the installation of the system included RE-installation of the existing nine-year-old Gross system PV panels on the new roof.
8 months later we asked Peter: "Are you happy with the performance of your system so far?"
For power output the system met what I expected.This initial 4.125 kW Nett system was installed beside a nine year old 1.225 kW Gross system (Fronius IG15 Inverter with seven Sharp 175 Watt PV panels).
For every year of the nine years the Gross system has consistently produced an average of 4 kWh per day. It did not deteriorate over the years. Daily generation ranged from 1 kWh to 7 kWh depending on the weather. How do I know? Because I had a Fronius wireless remote display in the kitchen where I could see the instantaneous power generated by that system updated every 3 seconds, and at the end of the day the display showed the total generated that day. Pressing buttons provided monthly and yearly totals.
Unfortunately the Fronius Inverter failed in February and was not worth replacing. In place of its seven 175 Watt PV panels I installed six 320 Watt PV panels connected to the new Nett system.
I have no idea what the new Nett system has generated over the seven months. Nine years after the earlier system that told me everything I wanted and I cannot get a refreshing display for the new system. Progress–HAH! So much data has been lost it is a joke. But I did compare the two systems on two particular days in September 2016. By dividing the respective total energies generated by each system on each day by its nominal kW system capability (1.225 kW old system, 4.125 kW new system) you get a figure representing the equivalent number of hours at full capacity of each system, so they are directly comparable.
2016-09-09: old system 3.26 hours; new system 3.76 hours
2016-09-10: old system 2.86 hours; new system 2.79 hours
From that I surmised the new system was performing properly then.
Nowadays the new system has been upgraded to 6.045 kW and over the last month (30 days) has generated 644 kWh or 21.5 kWh/day. The minimum daily generation over the month was 5.6 kWh and the maximum 29.2 kWh.
03 November 2016
18 X 320W (5.76kW) LG Neon Panels
Fronius Smart Meter
New Essential Energy digital Meter
I went with the Wagga firm because they are close to where we live and I was happy with the visit to our home before installation.
14 January 2016
09 April 2014
21 April 2013
21 February 2013
19 June 2012
23 October 2011
Solar Wise Wagga. Very Happy
Solar Wise (Wagga Wagga) was the first to respond to my inquiries and the first to visit my home to establish what I was thinking. The salesman was not only 'sales enthusiastic' but knowledgeable and open about the limits of his knowledge, as well as very very detailed in how his own solar experience had panned out. Both positives and negatives.He was not at all pushy and did not make repeated contact to see if we'd made a decision.
I visited their work shop and was given a bit of a look through at the equipment that goes into a PV system - not just the panels but also the mounting frame, electrical connectors & wiring (diameter is very important).
They contacted to arrange installation on the day before hand. I don't know how they arrange their scheduling but it was fortunate, for them, that I was available. Longer notice might be advisable, then again, I'm retired and am home most days so, maybe they found a space that they needed to fill?
The four installers arrived on time, got on with it and did the installation in a day. The following morning, the sparkie in charge came back to check that everything was working and guide my connection to the Enphase websiter and app.
I was pleasantly surprised that they even cleaned up after themselves.