Cablelogic previously Renewable Logic Reviews

Based on 154 ratings Aus Ranking

  • 5 star 12
  • 4 star 114
  • 3 star 25
  • 2 star 3
  • 1 star 0

Average Customer Review

  • Value
    3.95
  • System Quality
    4.16
  • Customer Service
    4.15
  • Installation
    4.30

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About Cablelogic previously Renewable Logic, Solar Installers

Cablelogic previously Renewable Logic
Cablelogic is a Western Australian company previously known as Renewable Logic established in 2006. In WA it has offices in Perth, Geraldton, Karratha and Bunbury. It also operates in Tasmania and Queensland. They are accredited by the Clean Energy Council.

They are also a quality assured company, maintaining accreditation to AS/NZS 150 9001:2006, ensuring consistent and reliable quality of service. Renewable Logic is totally committed to environment issues; it recycles 90% of all waste, runs a fleet of hybrid cars and has implemented a number of energy management policies to better manage their own energy use. Basically they seem to walk the talk when it comes to being green.

Renewable Logic says that they will follow any project right through, and will take care of all the paperwork, giving you absolute peace of mind.

Customer testimonials for Renewable Logic are available, and include the following:

“Renewable Logic provided us with a simple solution that met our requirements. All of the bureaucracy and paperwork was completed painlessly with the assistance of our Project Manager. The installation team were professional and friendly, and our system produced power immediately.”

Here's how SolarQuotes users rate this company:

Cablelogic previously Renewable Logic Solar Reviews

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My solar panels were installed 2012 and now its not working, and I can't contact Cable Logic anymore Show additional information
I was getting quotes for a 1.5kW system from various companies. What renewable logic failed to say was it is a 1.05?kW system when they quoted for comparison, which is a huge difference. Prices were the same as other companies for larger 1.5 system. Feeling very stupid to have been duped so easily. System installed 2009. Is currently not working. Doing the math to see whether worth paying an electrician to get it fixed so added up saving. Unit saves on average $19.35 per 61 Day billing cycle. That is a total of $116.10 per year. So far then for 6 years we ha e saved $696.66. Unit cost $2500. It will take us 21 years and 6 months to recoup installation costs before it starts paying for itself. That is if it was working, and the cost to fix will probably be more than the $696.66 saved so far. What a waste of money. Show additional information
I have not been getting any energy credit for 3 years. I was asked to get on a ladder and take photos of my roof. so the sale rep could work out how many panels he could fit on my roof. When the quote arrived, there was no name /address or phone contact on it. ( which is illegal in WA) Could not fault the Installation, was very well done. I have only just found out that I have not been getting any credit for the power i have been producing. They did not give me any paperwork to submit to Synergy. I was told by the Current manager that it would have been in the pack. I have since looked at all the paperwork in the pack and the info sheet included has no mention of a RED sheet for synergy. They do not want to help at all with the credit i have lost. Now I have to try and get Synergy to recognize that i have a system on my roof. Show additional information
Was told it would be installed 3 weeks after it had approval from Synergy. Two months after their approval I still hadn't heard anything and had to ring twice and let them know how unhappy I was. Then things got moving and was installed in 2 weeks. I do know that there was sickness involved and staff problems but felt that they need to care more about keeping customers informed. The installers were prompt and efficient and friendly. Show additional information
A very complicated experience to go through because of the large amount of systems available on the market with a very wide price range associated with them. I was happy with Renewable Logic in all aspects and hopefully I've purchased a system that will last and help reduce my power costs. Show additional information
Be very careful, do your homework, it's your money you are losing if the cheapy product fails after a few years. Show additional information
I cannot rate "Value for Money" . It isn't as if I regularly buy Solar Energy systems. I was informed I had paid too much for it by a competitor but other quotes and internet research shows the price I paid was average for the system.
The company I used were reliable - they kept me informed, they came when they said they would and the job was completed in the time frame I was given. The installers were polite, neatly dressed, kept the work area neat and, given how quickly they completed the install, efficient.
My only concern was the company didn't give me sufficient notice regarding payment. The company expects money 48 hours prior to install. It was a bare 48 hours when they informed me of install date. If there had been a delay in the transfer - and banks are notorious for that - it may not have been a good situation. That was the only hiccup in the whole deal.
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All three suppliers were great. In the end, after doing my own research into the systems that were presented, I went for the system that Cablelogic suggested. Installation and the customer service was great. I am really happy with my system. Show additional information
I object to being subject to a buying practice that requires one to fully pay for the system (Confirmed payment required) prior to providing an installation date. This company would not budge on these terms - only action available is to cancel the installation and not pay.
The inverter installed failed on testing at site. I think this is indicative of some failings in their operating systems.
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Was the only Supplier to actually bother to:
1) Come and view the site
2) Explain the differences in the Components as per quality Etc.
3)Advise as to how Solar actually works and how to gain the most benefit from it.
The only "complaint" I have is that there was no follow up after installation, to check that all was OK.
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Renewable Logic were on time, tidy and efficient with installation. Even after hours of research, customers don't know which is a better quality product.

The after sales service is very important and you only truly find out if this exists when something goes wrong - which you don't expect and hope never does!! One has to initially go with trust that you are receiving the best quality product from a trustworthy dealer for the best price. Finding a recommended dealer who has no negative customer feedback is the way to go. But visiting the Solarquotes website helped tremendously understanding solar power panels!

Difficult to comment on financial satisfaction without having received first bill and at this early stage to compare energy savings. With the low grid rebate rate it boils down to lifestyle. Understanding that if no-one's home during the day using the generated solar power, then the saving is minimal until the weekend higher power usage.
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The installers were excellent and the salesman good. However none of the salesmen consulted warned me about the mismatch between the daytime production of electricity in the winter months and mainly night-time usage, resulting in a longer payback period in States such as WA where the value of electricity exported is much lower at 8.4c/kwh than the cost of electricity at 25c/kwh. Show additional information
As we are located in North West it was all done over the phone and the service was very good, prompt and they followed up well.

Even though Western power & synergy were difficult to deal with this company was used to dealing with them and assisted us to get things done on time.
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The installation was carried out only 3 days ago. Hopefully I have chosen wisely, but performance of the installed system remains to be seen. Show additional information
We found our salesman Rob Howell to be informative; explaining the system to us in layman's terms which we appreciated.

Rob was on the ball, followed through at all times. We would recommend him to others. His installers were young chaps and we found them to be very polite, approachable and tidy in their work area.

We are at this time more than happy. Hopefully we will be even more so when we receive our next aurora bill.
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Not a lot of feed back, seemed like they weren't really interested. (Their HQ is in West Australia, I am in Tasmania --too bad) not real happy with customer relations. Show additional information
Renewable Logic of Perth were very believable from the start to finish. Presented all the information and worked out the system taking into consideration our choices and ideas. Communication was very good and prepared to negotiate price. Over all a very stress free exercise. Show additional information
Rob rang the next day and arrived on time and went through past bills and worked out the system we needed. They thoroughly explained how every thing worked the installers came and installed on the due date and we would highly recommend this company. Show additional information
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Renewable Logic were the first company who were prepared to come out to my property and do a full needs analysis.

Phil did an excellent job at explaining pro's & con's. Also they provide an interest free pay off system.

The contractors used for the installation were very professional, imformative as well as clean and efficient
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I did extensive research via this website and even went to the extent of going about our estate asking questions. In the end, we chose Renewable Logic because of good reviews they have on SolarQoutes and on Whirlpool and also an excellent salesperson by the name of Lemy who came across very honest and not pushy. They were quickest to reply as well. Price wise their quote was about par with the other quotes I ended up getting through SolarQuotes.

The installation was done promptly and professionally. The system is producing about 9-10 kWh/day which is decent for a 1.5 kW system. About 6-7 kWh on a cloudy day.
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The salesman told me the panels were tier 1 being from a tier 1 factory. I was told to look on the net to see a list of panels by another person regarding tiers, on the list the panels I were getting came in at tier 2. I put this to my supplier. He told me they are made in a t 1 factory so they are tier 1. I don't know who to believe, but in the whole scheme of things its done now. I can only hope for a good run out of it. Its very much like car yards, $1500 system. Won't do much, but our $5000 system is what you need and they're probably right. Show additional information
I bought the one from Renewable Logic. It was the most expensive, but it was the only quote I trusted.
Their sales rep came around and made an onsite inspection - the others didn't.

So far, the daily power generation has matched their estimate, but it is somewhat early days.
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Good informative sales pitch, none of this high pressure, irrelevant over powering sales talk.
Quotes were a variety of systems from cheap to more expensive.

I did ask for German Panels and a top range German Converter and they delivered and installed when promised.

Could not fault the installation team and received a lot of useful information from them as well.
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Renewable Logic were the only company to supply a quote within a reasonable time and are a local company to deal with. Show additional information
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We went with Renewable Logic because they delivered the quote and explained face to face how things worked. Prior to that, there was just too much information to comprehend from the internet sites. Show additional information
Renewable logic were the only people tocome to our house to give a quote and explain how the panels would benefit us. They were $100.00 dearer than the nearest quote but because they gave such good customer service we chose to go with them.

My father in-law had also got prices to get panels installed, we gave him the number to contact renewable logic energy and after getting a quote from them he also decided to go with them.

Thank you for the contacts you gave us.
For me personally it's not just about the money, but also the service.

Thank you.
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Renewable Logic gave an on site written quote. This allowed us to discuss position of the panels as well as the inverter and isolators. Also, the size of the system was 7 panels at 260 watts each. Total therefore is 1820 watts with a 2 kW inverter. Show additional information
The only one that supplied technical details of the panels and the inverter. Did not bother me with sales pitch. I am looking forward to the installation. Show additional information
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Hi Finn,

A bit early to say how effective the system is but only one of the 3 companies supplied attended (Renewable) and more than happy with their sales rep and installation.

Regards!
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Not the cheapest in the market but my preference was to go with a larger reputable company. The installers, who are employees of the company, were professional and took great pride in their work. Very pleased with the outcome. Great job guys! Show additional information
Renewable Logic were accessible, happy to explain things, delivered within time frames given and even followed up after install to make sure we were happy. They also gave us several options to choose from in terms of quality, and weren't pushy. We had a tight budget, but didn't necessarily want the cheapest option, as we want our sytem to last 25 years. My only comment would be for the other companies that quoted us - with hindsight, we might have been able to buy a comparable system a little cheaper from somewhere else, but the other companies initially only quoted us for one brand of panels and inverter, and I didn't realise that they could also provide other brands as well if requested. Overall, would happily use Renewable Logic again. Show additional information
I paid $2700 for a 1.56kw system using 6 Yingli panels and a 1500 Growatt inverter. These are good quality Chinese products. Yingli are just breaking into the market here so there was $1000 off the normal price. I had my panels placed on my south facing roof but mounted on tilted frames facing north. I have a lot of trees and this was the best position with least shade. I paid extra for the frames but got them for half price. I couldn't praise Dermy the consultant too highly! He was prepared to spend time and was so helpful without trying to pressure me in any way and explained everything clearly and simply. He also gave me important information that I didn't get anywhere-else (I actually contacted 5 or 6 different companies) for example about the Australian testing facility, Desert Knowledge Australia and the significance of panels being tested for Australian conditions. A lot of performance data is based on overseas testing where conditions may be very different. He also left me with well presented written material including a fact sheet of the 16 steps towards switching to solar power with expected time frames. Plus he's a very nice and funny guy! Show additional information
The sales person from Renewable Logic was very happy to sell me the panels but when it came time to finish the deal I found him very unhelpful, he didn't reply to my phone calls, and a very long delay in emailing me for an answer.

Then tells me he can't fit me in and the price will go up. Very unprofessional very unhappy
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Hi Finn
As you know, only one supplier responded to your initial request for quotes. I went with this company because they got back to me within half an hour of your request. All the way through the process I have been kept informed and was even able to renegotiate the price when it went up rather significantly after I'd been given the initial quote. The system was only installed this afternoon but all the installers (about eight of them!!!!) were very professional and were happy to explain what they were doing.
Very pleased with the service.
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I was required to have Foxtel antenna moved (which proved to be unecessary) and my TV antenna due to a shadowing effect on the panels. To be fair the Company then offered to refund the cost. Unfortunately the system failed on the 28th of December (remains on stand by & therefore no current being produced). Due to the Christmas Break I have had to wait for the Company to recommence business which I am hoping will be tomorrow. If you like, wait until things have been attended to and I will give a further report. Prior to stopping the system was working well .
Jim Willetton W.A.
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Very Professional organisation that also gave advice on how to reduce and make better use of electrical power. They were very friendly and quickly to respond to any questions. Show additional information
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Of the 3 quotes sought, one was exceptionally high but offered considerable discounts for such minor considerations such as displaying a sign naming the company. this raised suspicions about their veracity.
Further discounts were offered for immediate sign up and that these would not be available tomorrow.
This put me off immediately.

Company 2 did not turn up or even phone at the appointed time.

Company 3 was half the price of company 1 and that included a larger capacity inverter, still not cheap but at $3900, better than $7200.
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Had trouble getting Synergy to change the meter, It took 1 application from Renewable Logic which bounced back to me because it wasn't filled out correctly and 3 from me as two disappeared into the ether.
I listed Customer Service as poor because we have had 3 installation dates up to now and we still have not had the install done 2 months after paying the deposit.
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The info and advice I got off the solar quotes web site helped me to understand the systems on offer and enabled me to ask the right questions of the rep from Renewable Logic. I found him to be very
knowledgable on the products and it gave me confidence to go ahead with their quote.
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For a 4kw system in and out in 6 hours. Made provision to upgrade to 5kw next year. Show additional information
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