Macarthur Solar

Macarthur Solar Reviews

About

Macarthur Solar
Founded in 2015, Macarthur Solar (part of Macarthur Energy) has been trusted by locals to supply and install premium solar panels to homes and businesses across the Macarthur region. We know choosing the right solar system can be confusing and overwhelming, so we aim to simplify this process for you by offering the best value-for money system suited to your individual needs.We are proud to employ our very own installers who deliver on what we say we will, and that’s to provide premium craftsmanship of quality solar panel systems.

Reviewers report paying: $5,000 - $6,350 for depending on hardware choice and installation difficulty ( how is this calculated? )

Panels, inverter and battery brands

The views expressed by reviewers are theirs' alone, and do not necessarily reflect those of Peacock Media Group, which makes no representations as to the accuracy of the reviews. For our full disclaimer and further information, see our Terms of Use and our Review Guidelines.

Macarthur Solar Reviews (28)

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Average Scores

4.8/5

Value for money

4.9/5

Quality of System

5.0/5

Installation

5.0/5

Customer Service

  • 5 star 20
  • 4 star 8
  • 3 star 0
  • 2 star 0
  • 1 star 0

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Great local company with dedicated employees

From the first phone call to the finished installation I couldn’t be happier.
The guys at MacArthur solar went above and beyond to give me the system I requested. They steered me in the right direction and listened to my needs. They treated myself and my property with respect and the after sales service has been great, they aren’t the sort of company that just slaps the job together and then never hear from them again. The quality in my installation is evident and these guys have shown they are good tradesmen that care about what they are doing.
Very happy customer here and highly recommend Macarthur solar.

Inverter rating: 5/5
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Honest and friendly

Quotes within requested range.
Installation smooth despite inclement weather. Polite and tidy.
Still waiting for power company to install smart meter
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Service, Quality and Knowledge

From start to finish the team were great, they communicated well and offered me solution for me not just to make a sale. The team who installed the job were professional, they were clean, quite (as possible), friendly and helpful. If you get solar through this team you will not be disappointed. I have already recommended them to family and friends.
Panel rating: 4/5
Inverter rating: 4/5
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Everything went very smoothly.

The quoting process by the 3 quoting companies was very similar and all three had good reviews. Choose Macarthur Energy as they had the best price, their office is local and the panels, although not the most sought after, had good reviews. They arrived on time, 7:30 am, removed the old system and installed the new one, connected to the grid and finished at 3:00 pm. They returned the next day to setup the monitoring and explained everything clearly and were very helpful. Very happy with the service.
Inverter rating: 5/5
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Fantastic Installers and did their job professionally

Paul Smith and his team are fantastic from start up to completed installing the system. They are very helpful and explains to you whats going to happen next and what to expect. Kuddos to this team.
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Great service and team

The entire process was great from the quoting Stage to the install.

Paul was able to answer all of our questions In the initial stages and Matt and the install team were extremely professional.

Highly recommend the the team at Macarthur Energy.

Panel rating: 5/5
Inverter rating: 5/5
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No Stress Solar

Quoted quickly. Could answer all questions about the system. Neat and tidy installation
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Macarthur Energy 8kw Install

Very easy to deal with. Good communication. Installation team were very professional.
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Fantastic

Macarthur Energy had a great price for top of the range equipment I am also very happy with the customer service
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I would give 6 stars if I could.

Highly recommend. Paul, Matthew, Benny, and the rest of the team at Macarthur Energy are some of the most helpful people I have dealt with. They are incredibly patient, knowledgeable, and professional.

The installers treated my home with respect, and worked diligently throughout the unusually hot day. The installation itself looks very neat and the inverter is out of the way. I couldn't be more grateful for their hard work.

The 6.6kw system itself (Hyundai panels, Fronius inverter) generated roughly 35kWh today, which I'm very happy with considering I had the aircon on all day.

All in all, I am very satisfied and wouldn't hesitate to recommend this to anyone.

Panel rating: 5/5
Inverter rating: 4/5
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Professional, punctual

Polite and professional and very happy with the system. I would reccommend Macarthur energy.
Panel rating: 4/5
Inverter rating: 4/5

Supplier Reply:

Thanks so much for your feedback Bill we really appreciate it.
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Great Install.. Good service, Great after sales service

The team at Macathur energy were easy to deal with and happy to answer each of my many questions. They showed a willingness to understand what we wanted to achieve and then tailored the system to meet our requirements. I have no hesitation in recommending them.
Inverter rating: 5/5

Supplier Reply:

Thanks so much for your feedback Sid we really appreciate it.
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Fantastic install and great looking panels.

We can't speak highly enough of Paul, Matt and the team at Macarthur Energy.

The pre-sales support:
I spent a considerable amount of time with Paul and asked all the questions I could think off and guided by the solar quotes website, they were all promptly answered and put me at ease that these guys knew their stuff.

Install day:
A few weeks later (always communicated by Paul) a team turned up on schedule, with flawless execution they had the panels up and running without us even knowing they were here, not only were they efficient but friendly, polite and above all treated my home like it was theirs and made sure nothing was damaged, dirtied or taken out of place.

At the end of the day and the install we would not have known any work was done if not for the panels on the roof and the inverter neatly in the garage.

The panels:
Paul suggested Hyundai panels and a Fronius inverter, and my goodness was he on the money. First day and a gorgeous Sydney day the panels produced 40kw of power, absolutely incredible for a 6.6kw system. And in typical Sydney fashion, day 2 was overcast all day and gloomy, yet with no sun we still got 2-3kw per hour all day which covers our usage and plenty left.

The inverter with built in wifi is a great way to monitor the power production and efficiency and a it of fun.

Overall we are extremely happy with the install and Macarthur Energy and its a competitive and confusing market in Solar but these guys just made it all to simple. Highly recommended.

Supplier Reply:

Thanks so much for your feedback Bruno we really appreciate it. We look forward to hearing about the on going savings from your new solar system.
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Potoroo

Great and neat install. No real interruption of daily life for disabled person living there
Inverter rating: 5/5

Supplier Reply:

Thanks so much for your feedback Colin we really appreciate it.
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Fabulous !! Good quality products /good price really pleased.

Really happy with the sales / quote / installation / customer service great.
Panel rating: 5/5
Inverter rating: 5/5

Supplier Reply:

Thanks so much for your feedback Suzanne. We look forward to hearing about the great savings of your new solar system.
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Great all round!!

Great all round. The sales process was simple and clear. Great customer service with all all my questions being answered, very helpful!
When it came to instal the team was very experienced and extremely happy with the workmanship. Tidy finish which was difficult on my two story home.
I highly recommend Macarthur Energy!!

Supplier Reply:

Thanks so much for your feedback Justin. We look forward to hearing about the great savings of your new solar system.
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Fantastic & competent Installer

Although all 3 quotes we received from companies via SolarQuotes were prompt detailed & the sales staff courteous & helpful we decided to go with a local company Macarthur Energy who I found in the reviews section on SolarQuotes.
They came to inspect the property before quoting which was important to my husband & they provided an alternative layout which gave us a bigger system.
The workmanship & competence was excellent & surpassed our expectations. It was necessary to dig up part of a garden & paving for wiring purposes &we were pleasantly surprised at how neatly this was done. you couldn't tell anything had been disturbed...brilliant.
We received the paperwork to give to the energy supplier & that has gone without a hitch.
We were very impressed with Macarthur Energy.

Supplier Reply:

Thanks so much for your feedback Helen. We look forward to hearing about the great savings of your new solar system.
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Original Review on 25-02-2019:

Matthew was fantastic we are baby boomers and like to speak face to face. Matthew offered this service, sat with us and explained all aspects of the system. Thank you Finn for your informative web site and installers that we could trust. Original ratings

Panel rating: 5/5
Inverter rating: 5/5

Value for money: 5/5
Quality of System: 5/5
Installation: 5/5
Customer Service: 5/5

Supplier Reply:

Thanks Jack and Rhonda, we really appreciate your feedback!

8 months later we asked Jack and Rhonda: "Are you happy with the performance of your system so far?"

The system has outperformed all my expectations and would highly recommend the panels and the installer.
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Mat was a great person to deal with. He was very knowledgeable and could answer any and every question that I had. Workmen were prompt and seemed to provide a quality service.

Supplier Reply:

Thanks Paul, we really appreciate your feedback.
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Very knowledgeable and trustworthy

Supplier Reply:

Thanks Paul, we really appreciate your feed back.
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Great Job very Satisfied

We contacted Matt from Macarthur Energy, we made a date for a quote.
He turned up on time and was just terrific, he spent time with us and answered questions regarding the pros and cons of each style of system and helping us to find the best solution and layout for us.
Mathew and his team were on time, clean and left the premises as they were found. The quality of the work done looks neat and tidy and he was considerate of the aesthetic impact of the panels on the house and helped us to find a position that worked well for us. Highly recommend you include Macarthur Energy when looking at a new system or upgrade.

Supplier Reply:

Thanks Martin, we really appreciate your feedback.
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Great job

Mathew at MacArthur installed my solar to my house late 2018

The quality of his work was fantastic

They were on time cleaned up at the end and my system is running great
Highly recommend them
Helped with grid connection and install of smart meter
Neale.

Cobbitty

Supplier Reply:

Thanks Neale, we really appreciate your feedback.
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Supplier Reply:

Thanks Louie, we really appreciate your feedback!
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Matthew from Macarthur Energy was the only qualified electrician that came out to our house and could foresee problems with where we wanted to install the solar panels. When we questioned the other salesmen that had quoted us about those issues, they simply replied that we would have dealt with the issues as they arose or we would have had to pay extra over the quoted amount. This meant that we could have spent a fortune on a solar system that would have constant problems, but due to Matthew's knowledge we were able to address those issues before system installation.

Supplier Reply:

Thanks Linda, we really appreciate your feedback!
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Mathew was fantastic from the first phone call. He was always happy to take time to answer questions regarding the pros and cons of each style of system and helping us to find the best solution and layout for us. We were never pushed down any particular path or being pressured into an option that felt like it was what he wanted like we felt with other installers we quoted with. Mathew and his team were ontime, clean and left the premises as they were found. The quality of the work done looks neat and tidy and he was considerate of the aesthetic impact of the panels on the house and helped us to find a position that worked well for us. Highly recommend you include Macarthur Energy when looking at a new system or upgrade.

Supplier Reply:

Thanks Andrew, we really appreciate your feedback!
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Supplier Reply:

Thanks Raymond, we really appreciate your feedback!
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Very honest and friendly. Work seemed quick and clean.
Answered all my questions
Gave a fair price for a good quality product

Supplier Reply:

Thanks Maria, we really appreciate your feedback.
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Mathew from MacArthur Energy have been fantastic to work with all along the process. I got a quick quote, a valid estimate of the wait time before I made the deposit. We planned a date that worked for me. The installation crew (including Mathew) came on that date. Installation took 2 days as planned. It is a neat installation. During the process Mathew offered to install the inverter in my garage instead of outside. It would have been a north facing wall otherwise. This was obviously more work so I offered payment for it, which Mathew declined! The installation has been running for a month now without issues. The output is in line with the estimate (1.15MWh for just above a month).
I can only highly recommend them!

Supplier Reply:

Thanks Sebastien, we really appreciate your feedback!
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