SAE Global - Company Review Notice SAE Global - Company Review Notice
SAE Global

SAE Global Reviews

4.7

Based on 12 ratings

About

SAE Global is a Solar Power Installation company based in and serves QLD. Here are their reviews as submitted by visitors to SolarQuotes
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SAE Global Reviews (12)

Show Most Recent reviews from All timeacross Australia

Average Scores

4.7/5

Value for money

4.8/5

Quality of System

4.8/5

Installation

4.6/5

Customer Service

  • 5 star 9
  • 4 star 2
  • 3 star 1
  • 2 star 0
  • 1 star 0

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Brilliant service, great product.

From quote through to install, the team handled it brilliantly. Kept me informed and clearly demonstrated how professional they are.
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Very impressive company and service regarding installing a home rapid EV charger with an existing solar system and Tesla battery in situ!

We went for three independent quotes for the installation of an EV rapid home charger. SAE came in the best value. Their overall advice about which system to chose etc was very good. The assessor of our property and the actual installer were very experienced and the whole process was stressless. They came on time and we didn't need to wait very long to have the install either. The follow up from the office to make sure we were happy is also impressive. All in all, a good experience.
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General observations

Quoting process was good.
Installation was a bit all over the shop with scheduling
We had to organise some things such as smart meter ourselves to expediate prompt set up
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Fantastic installer, everything was perfect!

Our solar system is 30.36kw / 69 x 440 watt panels.
Our solar installation was an absolutely fantastic experience !
Damian the salesman from The SAE Group was very polite, patient and very solar knowledgeable throughout the entire quoting process, we recently moved from Victoria up to Queensland so we did a lot of research and we had a lot of questions about solar.
Jack and Paul and their commercial installation team handled the solar installation like expert pro's, our install was big so it took them 3 days to get it done, they turned up on time every day, did everything they said they would do while working up on our hot roof in 38 degree heat, it must have been 50+ degrees up on our colorbond roof, they never complained, they were always happy and smiling and had no problems answering any of our questions. They talked us through the whole installation process and were never rushed or too busy to give us their time if we had any queries.
I highly recommend The SAE Group for solar installations. We will definitely get them back here to install some batteries later this year.

Panel rating: 5/5
Inverter rating: 5/5
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An incentive was offered by SAE Global for this review. Learn more here.

Seaside Installation

Site review and subsequent quote process was thorough and necessarily somewhat technical because of the exposed seaside location. We were convinced to move up from ‘economy’.
Installation went smoothly over 2 days after being delayed due to weather.
Installer / electrician happy to work on the safely pitched east / west facing colorbond roof. 9 east. 7 west.
Essential Energy and AGL both dealt with by SAE. All good so far.
We are now waiting for AGL to do the final step and give me the go ahead to switch the system on.
I won’t be able to comment on ‘value for money’ until I get a bill from AGL for a Full activate quarter.
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Great Job

Panels, Inverter and Installation was all through the NSW Gov. Solar for Pensioners Scheme. All stages of the process were done efficiently and in a considerate polite manner even though there was no cost outlay from us as the Customer. The Installers were very friendly and extremely helpful with handover advice and any questions asked by me.
Very happy with all aspects of the job done by SAE Group Pty.Ltd
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Excellent customer service

Installation was very efficient
Polite installers
They organised everything
The people in the office were extremely helpful
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Absolute Perfection!

I write this review with absolute pleasure.
I was very sceptical starting the solar investigations. All the bad stories one hears. But after an horrendous electricity bill, it was time to tackle the solar conundrum. I sought three quotes. Quote one from our existing power supplier. They quoted the same cost as SAE: without removal and disposal of the existing old and tiny original system on the roof, and the quote was for a system 30% smaller.
Quote 2: the did not ring back for two weeks and wondered 'if yous were still interested?' Nah.... all good mate!
Quote 3: SAE. The returned the call in 24 hours. Arranged a time to visit the house at my convenience. The representative arrived promptly and was delightfully polite and informative. No hard sell. Happy to explain and re-explain as required. He offered to organise extra roof tiles ... in case of the inevitable damage on an aging roof. I did not for a moment think that would happen. But he did organise the purchase and delivery. Amazing.
On the day of the install, that occurred at least 4 weeks before the estimated time, the crew arrived at the appointed time and worked like trojans all through to completion on the same day. I was super impressed by their professionalism and curtesy. At no time did I hear the 'tradie love song to profanity'. I did hear the leading hand teaching his apprentices with a calm respect and empowering tone that is not often witnessed. So good.
After install, the crew stayed until they were certain we were all connected and the app on our phones was working for us, and with a detailed lesson on how to best use the system.
All throughout the process, SAE office were in contact on the phone or email to update and inform. As we progressed through approvals, they were immediately in contact to progress the install.
I am always skeptical of such glowing reviews, so all I can do is assure you that I am real, and of a certain age... (cough, cough) where I remember great customer service - but I had not received it for some time. SAE did deliver on that front. Whoever is responsible for their corporate culture needs to be congratulated!!
So, in short YES, i unreservedly recommend SAE.
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Top service

Firstly let me say what and efficient service these people provide, they keep in touch, are amazingly patient with a no solar knowledge person such as I... they organised everything and worked around my roof repair schedule, always polite and respectful. The installation went smoothly, the technicians were first class, friendly and very efficient. The after installation contact and service has been excellent.
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Happy customer!

Great customer service from the very beginning with Deveron through to the girls at the office. The installation was fast and efficient, the boys did a neat and tidy job and did not break any tiles! We are so happy with SAE group. Would highly recommend.
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Original Review on 23-11-2020:

Great Installer, explained everything, worked with my needs and prompt installation

Very accommodating, prepared to quote apple for apple to allow me to judge quotes fairly.
Prompt, professional, worked with a very complex roof. Open and honest and explained everything.
Original ratings

Panel rating: 5/5
Inverter rating: 5/5

Value for money: 5/5
Quality of System: 5/5
Installation: 5/5
Customer Service: 5/5

8 months later we asked Lynton: "Are you happy with the performance of your system so far?"

Finally I am looking towards a battery to enhance my system.
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We first asked for a quote from SAE Solar in June 2020. The system was not installed until December. They were not entirely forthcoming in designing a system to our requirements. We were very adamant about specifications so I suppose there is some responsibility for the very long process on both sides.

In the end we got a very capable system including a state of the art Fronius inverter, and the maximum number of the panels able to be fitted on our tiny roof.

The installation was very efficiently done, but even to this date, two months later, we we are still waiting for our system software to be updated and optimised.

Panel rating: 5/5
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