Solar Service Group Reviews

Based on 13 ratings Aus Ranking

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About Solar Service Group, Solar Installers

Solar Service Group
Solar Service Group is a Solar Power Installation company based in Box Hill and serves VIC. Here are their reviews as submitted by visitors to SolarQuotes

Solar Service Group Solar Reviews

Appalling service - battery not working - avoid!

Their sales process is very slick and customer service is great at that point. The initial install was straight forward. HOWEVER about 4 weeks after installation the battery just stopped working - and stopped our solar panels and inverter working as well. We reported it and waited over a week before they did anything - and that required multiple phone calls and getting irate for them to even agree to get a technician out. He eventually came and said they couldn't find anything wrong. Turned it off and on and it started working again. Three more weeks and it stops working again - same problem. Have called twice and contacted the installer, two days later still no visit and no fix. They're now saying they've never seen this before and need to contact the battery manufacturer!!! Don't buy an Alpha ESS Storion-SMILE-B3, they are clearly crap and DEFINITELY don't buy one from Solar Service Group, they will leave you in the lurch. Show additional information

Misleading expectation

I was called out of the blue inviting me to install a battery for my solar system. The promise was if I went for the biggest battery; which cost me $9000; I would pay no electricity or very little indeed. I went for it and my very first bill, about three months after the installation, was the biggest power bill I have ever had, even before the Solar System was installed. My protestations fell on deaf ears and their only response was I must have used a lot of power. They stopped communicating with me when the next bill, admittedly much lower but still over $300 was submitted to them. I have reported the matter to Fair Trade but because there was some reduction in my bills, they would not take it further. Beware of any promises made by Solar Service Group. Show additional information

Successful Installation

The sales/ quoting process proceeded smoothly but I was not present at the installation so whilst I cannot comment on it, I can say that the battery looks great and the installer left the premises in a clean and tidy state.
Solar Service Group connected the system to the grid for me.
I subsequently had two telephone conversations with Brianna who was extremely helpful and friendly in explaining the diagrams available on the website.
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Great works well as I had hoped

1 Sales went well I was given good answers to all my questions. 2 The installers worked really fast and very tidy great job. 3 Had a few problems with the wifi dropping out but was solved the system was working still behind the scene. Show additional information
Customer service initially started out very well. However the information given to me was misleading, the sales person said my battery could hold "2 charges". She kept repeating this over and over so when I questioned her about it, she said it will literally store up to 2 full charges therefore effectively turning my 2.9kw battery into a 5.8kw battery (this was the reason why I signed on). When I asked the electrician about this, he said that was 100% not the case.
When signing up, I discussed my power bills with the sales person as I thought that the battery wouldn't be big enough to supply me with electricity throughout the night. Again, she referred to this "2 charges" thing and said it should be enough for me to power through the night. As it turns out, the battery definitely does not get me through the night.
I was told my monitoring system would be active in a few days but it took 3 weeks for it to become active. I have tried calling solar service group but you are forced to just leave a message for them to try to return your call the following day. Interesting how when it comes to sales or payment, you are always about to speak to someone directly with minimal wait times. But as soon as you have an enquiry about your installed product, you are forced to leave a message.
If this is something they are not willing to help me out with then I will be contacting the ombudsman
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Sales rep on the phone was fantastic knowledgeable as easy. Once they had my deposit it went down hill. Phoned constantly for progress payments even though we agreed on a date for the payments which I honoured. Cancelled the installation the night before. When the installers turned up at the revised appointment they were great, fast, clean and did a good job. After then it took 3 phone calls and 2 weeks before the promised (in 48 hrs after installation) envoy monitoring email and link arrived. From there on the monitoring has been offline more than on. Call to the service line was met with "please send an email", did that and a week later still no response. The system has been in 2 months and I have no idea if its registered and if I'm getting any benefit from the unit. My electricity provider knows nothing of the system. I have waited 8 weeks from when the bad service began to give the company opportunity to prove the service wasn't as bad as it seemed. I now feel compelled to provide this account of my interaction from this company so that hopefully others can avoid the frustration I am having. Theres plenty of providers around and from my experience I say avoid Solar Service Group. Show additional information
Lots of promises on the phone. Installation occurred faster then expected. Good quality installation. After that, you're on your own. 4 weeks later, still trying to get documents needed for rebate application: ie: electrical certificate etc. Show additional information
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After instillation the inverter shuts down due to power over supply from grid. this is being rectified waiting on a service man to adjust settings on the inverter. Show additional information
The tradesmen who installed the system were very polite and respectful. There was no mess left behind as everything was cleaned up after themselves. I would highly recommend them to anyone thinking of installing a battery backup to hire them. If only all tradespeople were like them everybody would be happy Show additional information
Absolute disgrace! I have contacted them numerous times over the past three weeks to get assistance on our battery that was installed. It is interesting how happy they were to bend over backwards and communicate leading up to the sale of the battery and now that it is installed, they go missing in action. Even though we purchased the 'gold' package with follow up service for 12 months......... Show additional information
Need to up their services from the time of ordering to installation appalling. As for installation fantastic experience, pride in work and knowledgeable. Clean up, great. Thank you so much for your service. Show additional information
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