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Solar Service Group Reviews

Based on 8 reviews

  • 5 star 1
  • 4 star 3
  • 3 star 0
  • 2 star 2
  • 1 star 2

Average Customer Review

  • Value
    3.13
  • System Quality
    3.38
  • Customer Service
    2.63
  • Installation
    3.50

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About Solar Service Group, Solar Installers

Solar Service Group is a Solar Power Installation company based in Box Hill and serves VIC. Here are their reviews as submitted by visitors to SolarQuotes

Solar Service Group Solar Reviews

Sales rep on the phone was fantastic knowledgeable as easy. Once they had my deposit it went down hill. Phoned constantly for progress payments even though we agreed on a date for the payments which I honoured. Cancelled the installation the night before. When the installers turned up at the revised appointment they were great, fast, clean and did a good job. After then it took 3 phone calls and 2 weeks before the promised (in 48 hrs after installation) envoy monitoring email and link arrived. From there on the monitoring has been offline more than on. Call to the service line was met with "please send an email", did that and a week later still no response. The system has been in 2 months and I have no idea if its registered and if I'm getting any benefit from the unit. My electricity provider knows nothing of the system. I have waited 8 weeks from when the bad service began to give the company opportunity to prove the service wasn't as bad as it seemed. I now feel compelled to provide this account of my interaction from this company so that hopefully others can avoid the frustration I am having. Theres plenty of providers around and from my experience I say avoid Solar Service Group. Show additional information
Lots of promises on the phone. Installation occurred faster then expected. Good quality installation. After that, you're on your own. 4 weeks later, still trying to get documents needed for rebate application: ie: electrical certificate etc. Show additional information
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After instillation the inverter shuts down due to power over supply from grid. this is being rectified waiting on a service man to adjust settings on the inverter. Show additional information
The tradesmen who installed the system were very polite and respectful. There was no mess left behind as everything was cleaned up after themselves. I would highly recommend them to anyone thinking of installing a battery backup to hire them. If only all tradespeople were like them everybody would be happy Show additional information
Absolute disgrace! I have contacted them numerous times over the past three weeks to get assistance on our battery that was installed. It is interesting how happy they were to bend over backwards and communicate leading up to the sale of the battery and now that it is installed, they go missing in action. Even though we purchased the 'gold' package with follow up service for 12 months......... Show additional information
Need to up their services from the time of ordering to installation appalling. As for installation fantastic experience, pride in work and knowledgeable. Clean up, great. Thank you so much for your service. Show additional information
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