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Sun Current Reviews

Based on 11 reviews

  • 5 star 5
  • 4 star 0
  • 3 star 3
  • 2 star 1
  • 1 star 2

Average Customer Review

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About Sun Current, Solar Installers

Sun Current is a Solar Power Installation company based in Melbourne and serves VIC. Here are their reviews as submitted by visitors to SolarQuotes

Sun Current Solar Reviews

Initially went with Sun Current because they were willing to install a system over 6kW, other companies were more interested in installing only 4.5kW.

With the system installed for almost one year, I found that the inverter was showing an alarm, further checking showed that the circuit breaker had tripped. When the circuit breaker was reset, the inverter went through the initiallising process and made snapping and cracking sounds before the circuit breaker tripper off again. My first call to Sun Current, I gave 3 different fault codes, and was told that the problem was with the grid voltage being too high. I was told to call SPAusnet to get them to lower the voltage to the meter.

I played the game and had two fellows from SPAusnet come out to check the meter and transformer across the road, all was found to be within tolerance. I flicked on the circuit breaker for the inverter to demonstrate to them the problem, and they told me not to turn the breaker on again, and to get the inverter replaced straight away.

Another call to Sun Currents answering service, and I was told they would send one of their technicians to inspect the inverter after the Christmas/New Year break.

After the break, I emailed and was told that they had lodged a warranty claim and would advise when the new inverter arrives and when one of their technicians would come to install it.

A week later I called again and was told that somebody from the inverter manufacturer would be coming out to inspect the unit.

By this time I was wondering whether they were warranty dodging or folding the business all together.

I ended up calling the inverter manufacturer technician who told me he had only heard about my inverter problem a week before (this is after over a month without solar) he said he would be out on Monday, and true to his word he came out, found the inverter to be faulty and replaced it straight away.

Have now missed over a month of the best solar of the year, daily kWh was 40 either side of the inverter going down.
Customer service from the 1300 answering service is absent, and it appears their website is as well.
The salesman has been great, he answers his phone and is probably holding the company together.
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The initial experience with sales team and installers was good. Installer told us we were connected to grid that day (2 nd October) as we had a smart meter already. System was generating, but two months later our supplier bill showed no solar rebates. On contact they had no knowledge of our panels. On contacting Suncurrent they said they were waiting on a new meter to arrive and would install. Now mid January. After numerous calls to Suncurrent and getting to know their answering system intimately, I have today been told they will get back to me with meter installation date. This has been a totally upsetting experience and I would advise others to seriously consider wether they want to put themselves through this.
To The manager of Suncurrent, if you are reading this, start treating your customers with respect. Learn to keep in contact with them, it costs nothing and only generates good customer relationships. If you have problems with supply pass the info on, most will understand.
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A very impressive company to deal with. We researched different companies and got 4 quotes. I spoke to each representative and Sun Current was by far the best to deal with. They listened to what I wanted, quoted on what I wanted, and then advised me of the best solution that would meet our demands. No upselling, no heavy sales techniques, no smooth talking “sign up now” deals. When I signed up with them, they kept me informed of the process and kept their promise on install date in November 2017. The installers arrived on time and were well presented. I was very impressed with their professionalism and importantly they respected our newly built home. The system we installed consisted of 2x 2 kw systems as we are on 2 phase power, which are consistently generating 2.2kw per system. In 2 days we generated 40kw. This is because Micheal advised us on the best package and that is what we got. If you are spending the money, do yourself a favour and don’t just go for the cheapest system. Customer service and installation is outstanding. Great Job. Property address is in Heathcote. Show additional information
After much review and consideration, we opted for Sun Current over a number of competitors. Though in the past we used another supplier, we were rewarded with the decision to use Sun Current.
The sales process was seamless and communication around install timing was a delight.
Both the install and sales team checked in on us post the install to explain and demonstrate the monitoring system.
Big thanks to Ben and the Victorian team - whom we would have no hesitation in recommending.
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After a thorough research we decided to go with Sun Current Solar . We were very excited to be putting a solar battery in our home and we have to say that the service we have received from the team at Sun Current Solar has been first class. I had many questions but they have been answered in a timely and professional way. Thanks to the whole team especially Sam. Show additional information
We cannot get it to work despite months of calling for a technician who refuses to come back to repair. Bad decision to get this solar company to install' losing money and patience Show additional information
The Sun Current salesman told a few lies about the system specifications , very unhappy about that . The 5 kW SunGrow inverter derates sometimes and I'm not happy. Reading the inverter data sheet. the inverter derates when it reaches around 55 degrees in ternal temp. . Placing a hand on the inverter during full sun you can feel the heat , the inverter needs a better heat sinking / cooling design . I'm getting 20kW hrs a day now , mid October in Gippsland . Show additional information
Got a 4kw system, with the jinko panels. Very happy with my system, works great. Friendly honest mob. Show additional information
Professional team of sales manager, installers and customer service. Great experience. Very happy with the quality of the system Show additional information
Sales person uses high pressure tactics on elderly gentleman. Signed on for a system to be installed on north roof with remaining to go on north west corner but when installer came said it would not fit and he just proceeded to install in the easiest position shaded by large shed. Do not deal with this company Show additional information
System is working well at present. Time will tell whether it pays for itself on schedule and whether it keeps going well. Call me again in two years time. Best regards Dave Show additional information