Sync Energy - Company Review Notice Sync Energy - Company Review Notice
Sync Energy

Sync Energy Reviews

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4.5

Based on 15 ratings

About

SYNC Energy is an Australian owned and operated business. Our professional team have decades of experience in the solar industry, with extensive industry contacts and suppliers.

 

We want to save you money while providing high-quality Solar Panels and Solar Panel Installation services. Our experienced installers know how to make the most of the sun through low-maintenance solar panels. Our electricians know the ins and outs of installing solar panels. Their industry experience will ensure you receive an honest upfront cost, with no expensive changes during the installation. We offer a no-obligation consultation and quote. We also have the latest information on Solar Power rebates to provide our customers the best price with the best value.

 

Panels, inverter and battery brands

The views expressed by reviewers are theirs alone, and do not necessarily reflect those of Peacock Media Group, which makes no representations as to the accuracy of the reviews. For our full disclaimer and further information, see our Terms of Use and our Review Guidelines.

Sync Energy Reviews (15)

Show Most Recent reviews from All timeacross Australia

Average Scores

4.7/5

Value for money

4.3/5

Quality of System

4.6/5

Installation

4.3/5

Customer Service

  • 5 star 3
  • 4 star 11
  • 3 star 1
  • 2 star 0
  • 1 star 0

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Original Review on 09-12-2022:

Quality System at an affordable price

The sales price quoted of $4100 was reduced by $500 when I mentioned to the salesperson that the company was recommended to me by a friend. The salesperson asked who the person was who recommended Sync Energy and upon checking up the veracity of my statement reduced the quote by $500 if I would sign the contract today. I did so.

The installation date mentioned was 2-4 weeks, however, this was postponed twice due to really bad weather in Adelaide in November. (Understandable).

The installation went unhindered and tidy up was very good. The installer/s were contracted to the company and did not provide all information or explanation of how the system worked until asked. The installer helped with grid installation and communicated with my energy supplier who initiated the system within one day - excellent!

Unfortunately, I have no photos to share as I am unable to get up onto the roof myself.
Original ratings

Panel rating: 4/5
Inverter rating: 5/5

Value for money: 5/5
Quality of System: 5/5
Installation: 5/5
Customer Service: 4/5

10 months later we asked Anand: "Are you happy with the performance of your system so far?"

Winter performance disappointed me
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Original Review on 09-05-2022:

Sync Energy

Sales and quoting were well documented and informative.
Price was very very competitive for more panels than other quotes and siting was better done/explained
Installers were experienced, Competent and able to handle old terra cotta tiles, They were punctual efficient and tidied up after the installation
They provide the information for the connection to the grid
Original ratings

Panel rating: 5/5
Inverter rating: 5/5

Value for money: 4/5
Quality of System: 4/5
Installation: 5/5
Customer Service: 4/5

10 months later we asked Paul: "Are you happy with the performance of your system so far?"

It has exceeded our expectations and is performing well. We have installed reverse cycle air conditioning and will run that off the solar
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Very good service

The sales process was a little confusing as most of the Solar firms gave a quote online without viewing the property or being available for questions on site, walk you through the process.

Sync Solar had a good rep ,who came to the property, went through the process start to Finnish, while not the cheapest quote their product seems to be of a high quality.

Install was on time, very polite crew of 3 who did the job very efficiently, a few tiles were damaged during the install, which they stated may happen and I had spares available, the were very neat and tidy and explained the inverter shut down and start up process and set up the app on my phone for me.

Sync Solar have done all the organisation for the metre change and grid setup.
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Good and fast service

They are very quick respons in customer service and install as well
Panel rating: 5/5
Inverter rating: 5/5
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New Panels

Sync Installed my Panels Last Sunday, went very Smoothly , System was 6.66KW Sungrow Inverter with a Leapton Panels, the out put seems to very good for this time of year I actually have 15 panels 440W
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Just ok

ok they turned up on time did the job system working
Panel rating: 4/5
Inverter rating: 5/5
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No hassle installment

Friendly service prompt delivery all care taken
Nothing was to much trouble explained the running of the system in plain English
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Very Happy Customer

Another solar company backed out of installing our solar system because of the extra work required by the nature of the tiles on our roof.
This put me in a rush late December to find another installer so I could get the maximum solar rebate. Online I found Sync Energy which is a WA based company operating state based depots using local installers. The price for supply and installation was $100 cheaper than the previous good offer.
The installation was done with little delay by a 10 year qualified installer with 2 helpers who did an excellent job. They were punctual and polite and cleaned up thoroughly after the job.
In terms of Solarquotes measures of a good installation the job was done by a fully qualified technician who only did the one job on this day. Metal covers were installed over roof DC switches, stainless steel bolts were used to avoid galvanic reactions and cables were protected.
Sync Energy arranged for our meter to be exchanged with our electricity supplier.
All round we had an excellent job done at an unbeatable price and are very pleased with our purchase.
Highly recommended.
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Sync Energy

The process was no fuss. Panels installed first before Christmas in a timely manner, the inverter came a couple of weeks later after new years. A couple of days after the new Meter was installed. System appears to be working well, only switched on today and was producing 3kwphr @ 9am, and then maxing out at 5kwphr after that.
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Great Price with Good Installation and Support

Got the recommendation of Sync Energy from a friend. Called them and they offered very good price, the sales person was knowledgeable. I originally got the quote for 6.6Kw System (5KV inverter) from different companies but Sync Energy offered good advice and I ended up installing bit bigger system of 7.9 Kw (6KV inverter with 5kw export limit) in a very good price.

Installation process was very Smooth. Team arrived early morning on promised Time and completed the installation with in 5 hours. No roof tile damage was done and installation was done very cleanly and professionally.

They also done the process of application to retailer for Grid connection and meter upgrade.

So far I am very satisfied with the installation and System is performing very good without any issues.

Panel rating: 5/5
Inverter rating: 5/5
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Great so far, especially for the price

2 months since install and I am very happy with my system, on track for a less than 2 year payback time!

The installers came on time and the install went smoothly. They were friendly and were willing to listen to my requests for changes on the day.

Included in the price was the WiFi transmitter which allows me to track generation in the app.

The salesperson seemed knowledgeable and happy to answer my questions, there is pressure to sign up there an then but I had done my research and was happy with the system I was getting and the price.

Panel rating: 5/5
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7.9kw System 24x330w Seraphim Panels 6kw fronius Inverter with Smart Meter

Very Completive Pricing, Stuck to the time frame which I was doubting with the great price on off
Installation very good inspected the roof my self.
I couldn't have asked for it to have gone any better have recommended to my friends.

Panel rating: 4/5
Inverter rating: 5/5
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Sync Energy 6.6kW

Getting solar is definitely a process and has alot to consider, Sync Energy were not perfect however the team were all about getting the most out of the system, good value and I am happy to get 5.2kW outputting for a good part of the day with my east-west system and can the see the performance on the app.
Panel rating: 5/5
Inverter rating: 5/5
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Great service and price

My experience with sync energy was nothing but pleasant. They have great service, cheap prices one a range of panels and inverters and the installation was perfect. Highly recommended!
Panel rating: 4/5
Inverter rating: 5/5
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