Adelaide Solar Systems And Solahart Mile End Reviews
4.3
Leave a review Based on 107 ratings Aus Ranking
- 5 star 24
- 4 star 66
- 3 star 16
- 2 star 1
- 1 star 0
Average Customer Review
- Value 4.08
- System Quality 4.35
- Customer Service 4.44
- Installation 4.69
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Adelaide Solar Systems is a solar power installation company based in Flinders Park, Adelaide, and serves the State of South Australia.
The company says that its greatest asset is its staff, and believes that they are the best in the industry, maintaining a high level of installation quality for over 10 years.. With over 6000 installations, they have the experience necessary to find out the exact solar system you need. Come into their showroom to discuss your options in a relaxed setting. They also say that they are proud of the fact that a lot of their new business comes from customer referrals to friends. A local family run business, Adelaide Solar Systems say that most of their installers are company employees, and that they only use branded panels and inverters from well respected manufacturers with more than 10 years manufacturing history. They won’t confuse you with daunting, technical aspects of the installation and they get the job done the right way.
Adelaide Solar Systems are an associate member of Clear Energy Council of Australia.
They provide free on site consultation by trained designers, and it will take the hassle out of the rebate process. It will also arrange an up-front discount off your invoice if you so choose.
Adelaide Solar Systems And Solahart Mile End Solar Reviews
Draining
Very bad customer service. After you sign contract for solar all you do is chase them for information. Sloppy work by office personnel organising things. Conflicting stories between salesmen, office staff and installers. I thought I would buy local, big mistake. Show additional informationAdelaide Systems fantastic
From first phone call from Adelaide Solar systems and a visit from the sales representative, was really friendly helpful and informative. The sales person followed up right until after completion.The installation went really smooth. The installers were really friendly, polite, informative and very efficient.
Cannot fault the customer service at all.
The whole process from start to finish was a really good experience. Show additional information
It was an easy process from start to finish, no money was outlaid and the installation was fantasitc.
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I chose this organisation because they seemed very knowledgeable, gave great advice and were not pushy at all. They were not the cheapest or the most expensive quote I had, but seemed the most reliable, based on my impression, plus reading a lot of reviews and they seem like they will be around for a while. I bought the best panels I could afford (sunpower), thinking of upgrading with a better inverter and battery when it dies.
I ended up getting it installed a couple of months earlier than expected because of someone else cancelling. I am really happy with the system so far, and have found their service and communications overall to be really good. I had an issue with connecting the SMA to wifi and they quickly arranged a site visit to help me find a solution, rather than just telling me to google, which is sort of what I expected!
Highly recommend Show additional information
I ended up getting it installed a couple of months earlier than expected because of someone else cancelling. I am really happy with the system so far, and have found their service and communications overall to be really good. I had an issue with connecting the SMA to wifi and they quickly arranged a site visit to help me find a solution, rather than just telling me to google, which is sort of what I expected!
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Very impressed with professionalism of sales staff, admin staff and installation contractors. The approvals and installation time frame was fast, without stress, well communicated and extremely efficient.
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I was contacted by the company after the sales person had visited my house, they informed me that the installation would start at 8.30am on 20th July, I waited in until 9.30am and then rang the company to be told that no installation had been booked for me and the installers were at another job. My job was then booked for 27th July and was commenced at that date, it took two days due to bad weather. After the installation was completed I was given an instruction sheet about connecting the Inverter Wifi to my computer, I have not been able to do this and sent an email to the company in Germany including a photo of the label of the Inverter, I was told that they would deal with it within ten days, it is now 22 days since I sent that email and I have heard nothing. Not happy Jan!
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Informed and responsive staff and the whole job was done quickly and efficiently.
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It was a simple job - invertor replacement. Everything went smoothly.
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Adelaide Solar Systems were the only company to want to view the site before installation.Evidently if your switch board is asbestos,ETSA will not have any thing to do with it and you will have to make another booking.Their deposit prior to installation was more than reasonable and no question was considered unnecessary.
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Very pleased with the service and efficiency. A good experience overall.
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Brilliant company to deal with ! Prompt competitive quote tailor made to my specific needs, accurant energy projections, and installations efficient beyond my expectations.....now receiving credits instead of bills. Cannot fault this company
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We haven't had the meter changed over yet, so can't tell how well the system will work, however, the salesman was an ex-installer so knew his stuff, (we have raked ceilings and other issues that made the quotation tricky) he spent lots of time talking over the options with us, and the installers were great. They took a lot of care to make sure that we were happy with the result, and even replaced some broken tiles which I knew were broken before they went on the roof. They had to come twice due to our roof issues, and they arrived on time both days. They were very professional and courteous to deal with, and we have had a follow up call to make sure everything is ok. I would be happy to recommend them to anyone considering tackling this process.
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We had delays with the installer submitting their paperwork which led to delays and confusion with billing from the energy company.
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We had our system installed by Adelaide Solar Systems because they were recommended by two other people who had used this company and expressed great satisfaction with the service. They gave us firm dates for the installation and kept to them. The installation team were quick efficient and very approachable
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I do not know enough about Solar Systems to rate the Quality of the System or Value for money. I would have preferred to pay LESS but, I believe I have better panels. I trusted Solahart completely and, coupled with the little knowledge gained from your website, I think my installation is very good.
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We have been very pleased with our entire experience with Adelaide Solar Systems. There was no hi-pressure sales from Darren who provided a free quotation. He gave us a couple of options that would suit our needs and left us to decide what we wanted to do and get back to him. The other companies we spoke to only wanted to quote on their standard systems and some wanted a fee to come and provide an accurate quotation. Being a nonstandard system on a garage roof required some additional work by the installers but this was handelded very professionally. We now have a very good 2.75kW system which was the maximum that could be fitted in the available space.
Graham & Lyn Show additional information
Graham & Lyn Show additional information
We had very helpful, efficient, courteous & punctual dealings with this Company their staff and subcontractors.
Thoroughly recommended, would use their services again.
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Thoroughly recommended, would use their services again.
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Installation 2 weeks after order and done very well despite difficult weather conditions.
Installation team were first class.
System is running beautifully.
Very pleased with the outcome. Show additional information
Installation team were first class.
System is running beautifully.
Very pleased with the outcome. Show additional information
Very easy to deal with. Good value for money - a quality system at a competitive price. Brilliant installers who achieved an excellent result in trying conditions.
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Panels 3.27 kW Inverter 5 kW. Only just installed. Will be Switched on middle July. Can't rate yet - too early.
House extension later will allow for more panels on roof to make up 5 kW. Show additional information
House extension later will allow for more panels on roof to make up 5 kW. Show additional information
The Rep who called was excellent and actually got onto the roof to measure it and then gave us options on what they could supply. Also went into more detail on the panel efficiency and quality of inverters. That and not their pushy sales pitch some of the others came up with.
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After a few initial communication issues, we have now had our system installed and it is fully operational. The installers, Warren and Peter went out of their way to ensure a 1st class installation on what turned out to be a difficult install due to weather conditions on the day & minimal access in the ceiling space. I even suggested a couple of shortcuts but Warren refused as he did not wish to compromise the install quality. They worked from morning until dark on a day when rain showers persisted, but none the less they completed the job in one day.
The salesman Bill visited a few days later to ensure everything was OK and to answer a few questions I had for him.
Thanks Guys! A great job. Show additional information
The salesman Bill visited a few days later to ensure everything was OK and to answer a few questions I had for him.
Thanks Guys! A great job. Show additional information
Andy Turner from Adelaide Solar had a terrific knowledge of solar systems. Placement of panels. Back up of service if required. Installers were professional. Can't say enough of product and service.
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Our system has not yet been installed but I am not happy with the service to date. Since contacting them a month or so ago and accepting their quote, the only contact that has occurred has been on my instigation. I know there is a delay on the meter install but they need to keep us up to date with the progress.
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I did initially receive 3 phone calls in response to your website. The first 2 phone calls I received had very poor English never got back to me with a quote.
I had even emailed them our shed plan where the panels were to be installed. The third person I spoke to was so pushy, obnoxious and condescending, who more or less forced me to have an appointment where he would assess our needs over approximately 2 hours, (the shed was not yet installed, and our home was a building site) that I cancelled the appointment the next day as there was no way I would deal with a pushy salesman he was from the Mark Group) and I had already done extensive research.
The panels face direct north and there are no obstructions and never will be however his aim was to baffle us with bullshit I presume. The initial call went for 25 minutes, in which he blew his and his companies trumpet - totally nauseating.
So, I went back to the drawing board, and purchased a 5 kW system from Adelaide Solar Systems who are local, have very good feedback on all internet forums, and promptly supplied me with a quote and further information without hassle.So whilst getting the quotes via you was a waste of time, the information on your site contributed to our choice. Show additional information
I had even emailed them our shed plan where the panels were to be installed. The third person I spoke to was so pushy, obnoxious and condescending, who more or less forced me to have an appointment where he would assess our needs over approximately 2 hours, (the shed was not yet installed, and our home was a building site) that I cancelled the appointment the next day as there was no way I would deal with a pushy salesman he was from the Mark Group) and I had already done extensive research.
The panels face direct north and there are no obstructions and never will be however his aim was to baffle us with bullshit I presume. The initial call went for 25 minutes, in which he blew his and his companies trumpet - totally nauseating.
So, I went back to the drawing board, and purchased a 5 kW system from Adelaide Solar Systems who are local, have very good feedback on all internet forums, and promptly supplied me with a quote and further information without hassle.So whilst getting the quotes via you was a waste of time, the information on your site contributed to our choice. Show additional information
Bill was fantastic. His explanations were thorough yet clear and understandable. He turned up on time when he said he would. He emailled through lots of spreadsheets and information for us to review in deciding which size system to go for.\r\nThey turned up when they said they would to install the system and it has worked fine. They did everything they said they would exactly when they said. So no time wasted sitting around waiting for tradespeople or salespeople to turn up.
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There now seems to be a host of other offers for systems that on the face of it would seem cheaper than what we purchased. However we may not be comparing apples with apples.
Also used the Govt. green loan to help finance purchase Show additional information
Also used the Govt. green loan to help finance purchase Show additional information
I had a bad experience with Melbourne firm so I changed to Adelaide LOVE ENERGY. NOT the cheapest but really good service and installation. The installers are employees of the firm and not subcontractors.
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They were not the cheapest, but everyone that referred me to them raved about the quality of the system and install. We have had the system for a week now and are delighted with the results. They were professional and great to deal with.
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Obviously, since the system is not yet installed, we cannot yet judge the quality. Nevertheless, the salesperson (Bill Eckermann) made every attempt to inform and explain as objectively and comprehensively as we were hoping for.
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I had three quotes of variable costs. I chose Adelaide because the salesman had at least the decency to get up on the roof and gauge the amount of shadow I could expect during winter. He was forthright and didn't try to blind me with figures. There were cheaper offers in the papers, but I feel confident that Adelaide will provide the goods,
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The system has not been installed as yet so I could not amswer last three questions.
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Installer turned up on time and installation went smoothly.
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I found Adelaide Solar Systems provided excellent customer service. This was very important to me as the all transactions were completed, including the required forms etc., while I was working in Afghanistan. They provided answers and information and went the extra yards to provide me with an excellent system.
So top marks to Adelaide Solar Systems and Solar quotes who started me off on the right path. Well done and I would have no hesitation recommending both firms to anyone. Show additional information
So top marks to Adelaide Solar Systems and Solar quotes who started me off on the right path. Well done and I would have no hesitation recommending both firms to anyone. Show additional information
rather than have a little we may as well try to be self sufficient hence 24-1.8 unit solar panels .
staff were extremely helpfull,highly recomended. Show additional information
staff were extremely helpfull,highly recomended. Show additional information
We had five quotes but found Adelaide Solar explained every question asked, and being an Electrician myself I knew what they were telling me was what I expected to hear. It took ten weeks from beginning to end. Everything occurred exactly as they said it would and within the time frame advised. I could not have asked for any better service. At this stage we haven't had rain, so I don't know whether it may leak, but my experience so far has been excellent. I would have no hesitation in recommending Adelaide Solar.
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Disappointed that the quoted 3 months waiting period immediately blew out by a month after deposit paid.
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