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AHE Group Pty Ltd Reviews

Based on 68 reviews

  • 5 star 21
  • 4 star 45
  • 3 star 2
  • 2 star 0
  • 1 star 0

Average Customer Review

  • Value
    4.37
  • System Quality
    4.54
  • Customer Service
    4.79
  • Installation
    4.67

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About AHE Group Pty Ltd, Solar Installers

AHE Group (Andrew Hanna Electrical Group) is a family owned Australian business with over 22 years of experience in the electrical industry and 10 years in Solar Power Installation.

TCC Solar is a Solar Advisory and Customer Service arm of the AHE Group and together we offer a wide range of services which include electrical and solar system design and installation. We pride ourselves in providing personal service to all of our customers and in always going the extra mile to ensure customer satisfaction.

By the this link you can view the Ross Greenwood (from Channel 9) interview with Andrew Hanna from the AHE Group

https://www.facebook.com/9NewsSydney/videos/674507849561581/

We were also picked by one of the largest distributors of Solar Products. They have access to over 100 installers and they chose the AHE Group to install their own system of 330 panels – 100kW in size. You can view the 100kW install, completed in March 2018 by the following link:

https://www.facebook.com/ahegroup/videos/932379930273414/

 
The benefits of going with AHE Group:

ü  Owner Installer - No sub-contractors

ü  Installer experience – installing Solar for over 10 years (as at July 2018)

ü  Short lead time between order and install – within 2 weeks from order confirmation

ü  Positive reviews on the Internet and customer testimonials are also available direct from AHE Group

ü  Great Value for money

  Following are their reviews as submitted by visitors to SolarQuotes

 

 

 

AHE Group Pty Ltd Solar Reviews

We follow up with all reviewers after 12 months to see how their system is going since it was installed. These are all the reviewers who have responded to our 1 year follow up:
Contacted Paul from AHE after extensive research on solar systems and was immediately impressed by both his knowledge and approach. No up/oversell, just a no nonsense solutiuon that took into account a split roof with some shading. The price was competitive (I actually had another company quote double for the same solution) and the install was done as planned and to a high standard. Instead of the simple approach of joining panel arrays across the bridge of the roof they did the install properly and the support in terms of lodging solar metre forms and monitoring has been more than I expected. Can unreservedly recommend. Show additional information
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System hasn't been installed due to rain. Install has been rescheduled twice. Given an unfavourable forecast over next 10 days.. we are now booked with 2 dates in 2 weeks time (installer is hedging their bets to get this installed for us). So far couldn't be happier. They have been fantastic. Now we just need the weather to cooperate to get the install completed. Show additional information
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We are scheduled to have our system installed tomorrow and if that goes as well as the service to date, we will be very happy.
I will advise you after the installation.

Regards
Warren Bramble
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AHE/TCC Group were extremely professional & honest. They only use quality components. I couldn't be any happier with my solar system. Show additional information
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Andrew, Paul, and the team have been outstanding with their service; onsite and on the phone.

They have always been very approachable and accessible when needed.

This is the second installation which Andrew has done for our family.

And I have recommended further family and friends to AHE Group for their honesty, transparency, and expertise on solar!
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Established local company providing reliable, honest and efficient service and advice.
Installed system within a week of placing order and had it running the same day.
An eight year old 3.2 kw system with a string inverter was removed and replaced with
a 7.5 kw system and Enphase micro inverters.
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I can't fault the information and choices given to me by Paul from AHE Group (compared with 2 other companies who gave me a prompt quote, then would not budge from that quote, or even discuss options).
Then the installation itself was efficient, and everything appears to be in order.
As for final monetary value, I won't know until the smart meter is installed.

Thank you Solarquotes for your website and your prompt referral to AHE Group when I hit roadblocks with the other guys.
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I couldn't be any happier with the service, quality and professionalism of AHE Group.

They were very prompt, explained the whole process and the product thoroughly, and even answered all our questions when we were unsure about certain aspects of product.

I have highly recommended them to many people.
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It was great from the first meeting with the sale guy (Paul) through to the installation with Andrew and his crew Show additional information
From design through to completion what otherwise was a bit of a 'black art' to me was carefully explained and a system designed to get the best from limited amount of roof space.

On site installation was problem free and left clean and tidy on completion.
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No pressure sales and a wealth of information. I went for a 7.2kw of panels with a 6kw inverter the system performs extremely well with over 40kw of summer time power.
Even now in the winter months it's producing 22kw on a sunny day. I wouldn't hesitate going with AHE Group in the future.
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I received Good advice, I was satisfied with the price/value equation and the anticipated payback equation.
They turned up to install when they said they would, undertook a complicated connection to the grid via our power box which had been subject to numerous electrical contractors short cuts over 40 years.
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Paul was extremely helpful in getting our quote organised quickly and efficiently. Great support through the installation process. Andrew and his installation team did a great installation job all in one day, and Andrew happily followed up with good support on any teething issues. Very happy, and would highly recommend TCC Solar and AHE Group. Show additional information
AHE came through with everything on time. The work was done efficiently and no mess left behind. The system is working well and the followup support from AHE has been fantastic. Show additional information
I appreciate it when an actual person communicates with me. Show additional information
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This supplier was not close to my area but provided coverage.
Paul, the sales person, was very helpful on providing plenty of information which, at the end, allowed me to make a proper decision.
All done on time and with little fuss.
I fully recommend this company
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Paul from sales was great, answering all my questions and providing all the various specs/data i wanted without hesitation. Andrew and the team arrived on the agreed install date on time and were very professional and accommodating to a couple of extra things i needed done as part of the install. Show additional information
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To be honest it is too early to start yelling fantastic for Value for money for the following reasons: 1. We are producing a lot of energy for the grid and so far getting nothing in return. 2. I am not sure if the system is an overkill (see reason 1) or the explanation for us getting a 10 kW system was faulty. With Battery Storage a 10 kW system would be understandable (but until prices come down this won't happen). At the present time the only people yelling 'fantastic' for Value for money are Origin Energy!
On the positive side I am more aware of what is using up our electricity through the Enlighten app which is fantastic, although a little misleading when it talks of Net energy imported. I have tried to make sure when the electricity is producing we wash clothes, dishes etc. and since we are home all day this is not a problem.
To be fair three weeks seems to be a little early to be making a judgement about Value: a long hot summer with Air-con on all day may have us adjusting this parameter to Fantastic!
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I did choose one of the leads you supplied me they were your second choices you gave me an email link to forward my requests.
I was not given that chose in the first question. You can contact me if required.
Regards
John
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Really keen to be kept up to date on Battery options in the future as the technology becomes more consumer/ home mainstream and cost effective. Show additional information
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Great customer serrvice, and Andrew was very informative and wasnt biased on any one particular system and just outlined advantages and disadvantages of each particular system and what suited me most Show additional information
Elected to use LG panels and SMA inverter. Excellent service from sales advice to quick installation. Show additional information
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Hassle free, fast and very professional system installers. The paper works was done in about 2 weeks and installation in less than a day. That easy. They started around 7:30am and completed by 10:00am. The sparkie came later that day and finished the job. By afternoon, I had a fully installed working system. Thanks to Majed and his Team and Frank the Electrician. Show additional information
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I found the design/sales guy Michael was very happy to talk through options and help me understand and make the best decision. They may not have been the cheapest price however they offered good quality SMA and LG products at a reasonable price and they backed it up with great customer service. They did make a few mistakes with design initially and also with installation however the owner Andrew was around the next morning at 7am to fix everything up to our satisfaction. I would definitely recommend them to anyone around the hills district in Sydney. Show additional information
They were by far the most professional company I dealth with. All had very simiilar prices but The AHE Group gave the best advice, listened to what I wanted and generally took the time to give our household the best solution. We decided to go with LG solar modules and SMA inverter and the price and quality was above the others. I would recommend The AHE Group to others for sure and you should have them on your books as a recommended installer! Show additional information
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I found that the more u spoke to companies the more I realised that I was being given contradictory and even untrue advice. You need to do your homework and speak to at least 15 companies as they all have something to offer. Be wary of advice you are given. This industry seriously needs regulating. Show additional information
The main reason we went with AHE was the excellent system price and the great online reviews. They also promised to have an L2 Sparky connect the system to the grid the day after installation.

Unfortunately, they made a mistake in the office and it took a day longer than promised for the Grid connect but this was a minor problem in an otherwise, flawless experience.
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The workmen (two) went out of their way to make sure everything was explained to me before they set up the system. They kept me informed of what they were doing and why. They provided all the relevant paperwork. And they completed their work in the time that they said they would. And it appears to be working well, although I haven't seen my next electricity bill yet. That will perhaps be the best indicator of how happy I am with the system. Show additional information
AHE installed our small PV plant mid March and we are very happy with the install. The whole team at AHE has worked well to advise, design, install, do the back-office work and even recovered speedily and gracefully from a little monitoring device delivery hiccup at the end. Their responsiveness was amazing.

The whole exercise was fast and uncomplicated for us, the customer, as they took care of everything like dealing with the 2nd level electrician, the energy supplier, the certificates, etc.

In our experience with tradespeople in Sydney, this is a standout. The 2kW Trina/SMA system we now have operating is doing so well, and above expectations. Highly recommended.
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AHE Group were fantastic from beginning to end and answered all my questions with knowledge and truth. They delivered everything they said they would and on time and within my budget. These guys are genuine and also took the time to explain everything to me.

Their quote was very competitive but most of all they didn't lie to me about any of the products that they were proposing (unlike the calls I was receiving from 'solar car salesman'!).

I found out about them online through the whirlpool forum and thought I would give them a go.

If you are after solar in Sydney then go to AHE Group for a quote or at least advice.

Sorry, but the Mark Group were just full of lies and tried to push Chinese inverter as being better than SMA German! Also just kept pushing their own panels and were too expensive.

Go AHE Group you won't regret it....!
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Found these folks on whirlpool. Fast and efficient and discussed size that was appropriate etc. Show additional information
Very professional group, happy to recommend them. Show additional information
Obtained about 10 quotes over 2-3 weeks. AHE Electrical were only one of three who made a site visit and provided a range of options and prices. Quality products used and installed by a professional team . Net meter organised by Andrew was installed the very next day. After sales service re remote monitoring of Aurora Inverter was outstanding. Show additional information