AHE Group Pty Ltd Reviews

Based on 81 reviews

  • 5 star 27
  • 4 star 52
  • 3 star 2
  • 2 star 0
  • 1 star 0

Average Customer Review

  • Value
    4.40
  • System Quality
    4.58
  • Customer Service
    4.81
  • Installation
    4.67

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About AHE Group Pty Ltd, Solar Installers

AHE Group Pty Ltd

AHE Group (Andrew Hanna Electrical Group) is a family owned Australian business with over 22 years of experience in the electrical industry and 10 years in Solar Power Installation.

TCC Solar is a Solar Advisory and Customer Service arm of the AHE Group and together we offer a wide range of services which include electrical and solar system design and installation. We pride ourselves in providing personal service to all of our customers and in always going the extra mile to ensure customer satisfaction.

By the this link you can view the Ross Greenwood (from Channel 9) interview with Andrew Hanna from the AHE Group

https://www.facebook.com/9NewsSydney/videos/674507849561581/

We were also picked by one of the largest distributors of Solar Products. They have access to over 100 installers and they chose the AHE Group to install their own system of 330 panels – 100kW in size. You can view the 100kW install, completed in March 2018 by the following link:

https://www.facebook.com/ahegroup/videos/932379930273414/

 
The benefits of going with AHE Group:

ü  Owner Installer - No sub-contractors

ü  Installer experience – installing Solar for over 10 years (as at July 2018)

ü  Short lead time between order and install – within 2 weeks from order confirmation

ü  Positive reviews on the Internet and customer testimonials are also available direct from AHE Group

ü  Great Value for money

  Following are their reviews as submitted by visitors to SolarQuotes

 

 

 

AHE Group Pty Ltd Solar Reviews

We follow up with all reviewers after 12 months to see how their system is going since it was installed. These are all the reviewers who have responded to our 1 year follow up:
AHE weren't the cheapest but the value for money is excellent and the service outstanding. Paul and Julie and installer James were all extremely helpful, efficient and a pleasure to deal with. AHE are a very well-run organisation and the "personal touch" in their customer service goes well with their professionalism. I do not hesitate to recommend them. Show additional information
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Great service from AHE Group. Unlike the others, they took the time to patiently explain to me all the technical details and happy to entertain all my questions. Show additional information
Information given about system. Approachable for help and any questions and queries. Trouble free installation. Overall it was a good experience. Show additional information
Andrew, Paul and the team were fantastic. Great customer service and communication. Arrived on time and completed the job quickly and efficiently. Would highly recommend AHE Group. Show additional information
They have taken care of everything for us. They turned up on time and followed up to make sure we are happy. They have registered warranties for us. Could not be happier. Show additional information
Paul from AHE is amazing. Alway ready to answer any question long after the system was installed. The entire staff from the company are wonderful. Show additional information
In an environment where most installers provide the same system configuration it then becomes a question of service and price. AHE group did an excellent job spending quality time with me explaining the detail which closed the deal. Price was comparable with AHE, but it's all about the service. Paul from the AHE group was also available on a Sunday to close off few teething issues of the system and I can't be more impressed. Show additional information
I found the team at AHE an absolute delight. From my initial contact with Paul who shared much of his time and many conversations in helping me to find the right products and system size for our needs, to Andrew and his team on installation day and how accommodating they were to my needs, and of course the lovely Julie in the office who organised all my paper work for Energy Australia and communicated every step of the way. I would highly recommend AHE to anyone interested in Solar energy. Show additional information
The experience with AHE was great, they organised the installation very quickly and processed the request to connect to the grid with my service provider. Show additional information
Paul was fantastic in dealing with my many questions to help me make an informed decision. With the installation, Andrew and his team were courteous at all times and made sure that they cleaned up completely at the end of the job. Andrew and Paul also went above and beyond by installing a wireless extender in my home (at no cost to me) after the inverter was having trouble accessing my wifi. 5 Stars. Show additional information
Contacted Paul from AHE after extensive research on solar systems and was immediately impressed by both his knowledge and approach. No up/oversell, just a no nonsense solutiuon that took into account a split roof with some shading. The price was competitive (I actually had another company quote double for the same solution) and the install was done as planned and to a high standard. Instead of the simple approach of joining panel arrays across the bridge of the roof they did the install properly and the support in terms of lodging solar metre forms and monitoring has been more than I expected. Can unreservedly recommend. Show additional information
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System hasn't been installed due to rain. Install has been rescheduled twice. Given an unfavourable forecast over next 10 days.. we are now booked with 2 dates in 2 weeks time (installer is hedging their bets to get this installed for us). So far couldn't be happier. They have been fantastic. Now we just need the weather to cooperate to get the install completed. Show additional information
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We are scheduled to have our system installed tomorrow and if that goes as well as the service to date, we will be very happy.
I will advise you after the installation.

Regards
Warren Bramble
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AHE/TCC Group were extremely professional & honest. They only use quality components. I couldn't be any happier with my solar system. Show additional information
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Andrew, Paul, and the team have been outstanding with their service; onsite and on the phone.

They have always been very approachable and accessible when needed.

This is the second installation which Andrew has done for our family.

And I have recommended further family and friends to AHE Group for their honesty, transparency, and expertise on solar!
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Established local company providing reliable, honest and efficient service and advice.
Installed system within a week of placing order and had it running the same day.
An eight year old 3.2 kw system with a string inverter was removed and replaced with
a 7.5 kw system and Enphase micro inverters.
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I can't fault the information and choices given to me by Paul from AHE Group (compared with 2 other companies who gave me a prompt quote, then would not budge from that quote, or even discuss options).
Then the installation itself was efficient, and everything appears to be in order.
As for final monetary value, I won't know until the smart meter is installed.

Thank you Solarquotes for your website and your prompt referral to AHE Group when I hit roadblocks with the other guys.
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I couldn't be any happier with the service, quality and professionalism of AHE Group.

They were very prompt, explained the whole process and the product thoroughly, and even answered all our questions when we were unsure about certain aspects of product.

I have highly recommended them to many people.
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It was great from the first meeting with the sale guy (Paul) through to the installation with Andrew and his crew Show additional information
From design through to completion what otherwise was a bit of a 'black art' to me was carefully explained and a system designed to get the best from limited amount of roof space.

On site installation was problem free and left clean and tidy on completion.
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No pressure sales and a wealth of information. I went for a 7.2kw of panels with a 6kw inverter the system performs extremely well with over 40kw of summer time power.
Even now in the winter months it's producing 22kw on a sunny day. I wouldn't hesitate going with AHE Group in the future.
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I received Good advice, I was satisfied with the price/value equation and the anticipated payback equation.
They turned up to install when they said they would, undertook a complicated connection to the grid via our power box which had been subject to numerous electrical contractors short cuts over 40 years.
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Paul was extremely helpful in getting our quote organised quickly and efficiently. Great support through the installation process. Andrew and his installation team did a great installation job all in one day, and Andrew happily followed up with good support on any teething issues. Very happy, and would highly recommend TCC Solar and AHE Group. Show additional information
AHE came through with everything on time. The work was done efficiently and no mess left behind. The system is working well and the followup support from AHE has been fantastic. Show additional information
I appreciate it when an actual person communicates with me. Show additional information
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This supplier was not close to my area but provided coverage.
Paul, the sales person, was very helpful on providing plenty of information which, at the end, allowed me to make a proper decision.
All done on time and with little fuss.
I fully recommend this company
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Paul from sales was great, answering all my questions and providing all the various specs/data i wanted without hesitation. Andrew and the team arrived on the agreed install date on time and were very professional and accommodating to a couple of extra things i needed done as part of the install. Show additional information
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To be honest it is too early to start yelling fantastic for Value for money for the following reasons: 1. We are producing a lot of energy for the grid and so far getting nothing in return. 2. I am not sure if the system is an overkill (see reason 1) or the explanation for us getting a 10 kW system was faulty. With Battery Storage a 10 kW system would be understandable (but until prices come down this won't happen). At the present time the only people yelling 'fantastic' for Value for money are Origin Energy!
On the positive side I am more aware of what is using up our electricity through the Enlighten app which is fantastic, although a little misleading when it talks of Net energy imported. I have tried to make sure when the electricity is producing we wash clothes, dishes etc. and since we are home all day this is not a problem.
To be fair three weeks seems to be a little early to be making a judgement about Value: a long hot summer with Air-con on all day may have us adjusting this parameter to Fantastic!
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I did choose one of the leads you supplied me they were your second choices you gave me an email link to forward my requests.
I was not given that chose in the first question. You can contact me if required.
Regards
John
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Really keen to be kept up to date on Battery options in the future as the technology becomes more consumer/ home mainstream and cost effective. Show additional information
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Great customer serrvice, and Andrew was very informative and wasnt biased on any one particular system and just outlined advantages and disadvantages of each particular system and what suited me most Show additional information
Elected to use LG panels and SMA inverter. Excellent service from sales advice to quick installation. Show additional information
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Hassle free, fast and very professional system installers. The paper works was done in about 2 weeks and installation in less than a day. That easy. They started around 7:30am and completed by 10:00am. The sparkie came later that day and finished the job. By afternoon, I had a fully installed working system. Thanks to Majed and his Team and Frank the Electrician. Show additional information
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