Country Solar NT

Country Solar NT Reviews

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Country Solar NT is a Solar Power Installation company based in Nightcliff and serves NT. Here are their reviews as submitted by visitors to SolarQuotes
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Country Solar NT Reviews (43)

Show Most Recent reviews from All time

Average Scores

4.3/5

Value for money

4.4/5

Quality of System

4.3/5

Installation

4.2/5

Customer Service

  • 5 star 9
  • 4 star 29
  • 3 star 4
  • 2 star 1
  • 1 star 0

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Original Review on 07-07-2020:

A job well done

Lenny was great during the sales process and was always willing to answer my questions and get back to me in good time.
Installation crew were great, on time, polite and friendly. They checked all the details of how & where I wanted inverter, conduits etc and provided feedback as to how to best achieve this. Very pleased with the aesthetic of the install. Operation of system clearly demonstrated and they left the place clean and tidy when finished.
Original ratings

Panel rating: 5/5
Inverter rating: 4/5

Value for money: 4/5
Quality of System: 4/5
Installation: 5/5
Customer Service: 5/5

8 months later we asked Michael : "Are you happy with the performance of your system so far?"

Yes, even though we installed after the NT government/territory generation reduced the tariff oursystem had produced better than expected results and cut our energy costs considerably
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Ticked all the boxes

Salesperson arrived on time and made a professional presentation and could answer all our questions. I then went to their showroom in Winnellie where their engineer gave a presentation on how the Endphase system compared to inline, string system worked. Also pointed out the various solar panels they used.
The installation was another big plus because they have their own permanent team of installers, not fly by nighters other companies use.
The whole system was installed and connected to the grid within 10 days of signing the contract

Panel rating: 5/5
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Awesome Experience

After looking at Solar options, various companies and salespersons visits, for some time I was recommended Country Solar NT by an electrician friend who was impressed with their work....
One visit later from Lenny was all I needed as he took the time to explain the entire system in one syllable words without the hard sell...
Once we had decided to go ahead with the system it took only about ten days from visit to install and having the system up and running and getting the benefits of solar, not one system, but two on two properties.
Last problems with PAWA and this virus thingy were no issue for Kylie and the support crew, sorted that and had the cut overs with new meter sorted within a couple of days, now two very happy customers.
And who knew they are all basically local personnel and money staying in the Territory, and follow up phone calls at 7 pm the night before a long weekend to ensure and reassure everything is happening as it should.
That’s Service ( with a capital)
No hesitation in recommending Country Solar NT, and their work Is really top notch.
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Original Review on 21-07-2019:

Not sure what regulation the industry has but I met a lot of shonky and pushy people making very questionable claims. In the end I just started ruling people out and went with the last one left. Original ratings

Panel rating: 5/5
Inverter rating: 5/5

Value for money: 4/5
Quality of System: 4/5
Installation: N/A
Customer Service: 4/5

8 months later we asked Clifton: "Are you happy with the performance of your system so far?"

Yes, better than I expected so far.
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Very professional, timely and efficient
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A local company doing it well

Asking for 3 quotes was a bit of a sham as I was already 99% certain I would get Country Solar NT to do the job. This was due to personal recommendations from a couple of locals (which I have always valued far more than advertising campaign) and some inside information that they were getting expert advice on the technology to use. My roof is at a 24 degree pitch and not ideal but I am in Darwin! With northeast and southwest facing surfaces the research I had done (largely through the Solar Quotes site) led me to believe that using microinverters and splitting the panels was the way to go.

Two out of three of the companies that were asked to quote contacted me. Neither of them recommended splitting the panels or using microinverters even after this was suggested by me. Without prompting Country Solar NT recommended this as an option (a bit more expensive).

There were delays due to panels not being delivered to Darwin on time and the only issue was that Country Solar NT did not communicate about this until contacted. Installation occurred over a day and they were good people and there was immediate connection to the grid without any issues. Back up has only been needed once when the Enphase Enlighten app needed reconnecting to the WiFi. Support was easily accessed and the problem solved within a day.

I was happy with the price and, at the time, there was $1000 Smart Energy Grant from the NT Government. The 25 cent per kWh paid for exported power is certainly an incentive. Previous power bills were about $2000 per annum (we don't use A/C much like some). The three quarterly bills so far total $298.54 in credit.

There should be more of it in Darwin!
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Took them 6 months to install the panels and no one out there to give you clear responsible answers.

Still got bill at residential rates without considering solar panels as speaking with jacana energy after 3 months, they did not tell power company that the contract is finalised.

Had to work it out with power company to get it sorted.
It appears they are biting more than they can chew.
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Original Review on 28-01-2018:

Original ratings

Panel rating: 5/5
Inverter rating: 5/5

Value for money: 4/5
Quality of System: 5/5
Installation: N/A
Customer Service: 4/5

8 months later we asked Mark: "Are you happy with the performance of your system so far?"

The system supplied by Country Solar (REC panels + Enphase microinverters) is performing beyond expectations. Hopefully the drop-off during the Wet Season won't be too bad.

There were a number of delays getting the system installed which became annoying. But I do not regret for one minute putting solar in, or using Country Solar for the project.

I am saving heaps of money on my electricity bill, and I'm feeling good about it too!
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Not installed yet. Country Solar helped me understand the different options in complex area.
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A bit of a wait on the install but there was a cyclone which slowed proceedings. The team was in at 0800 and finished 22 panels, string Inverter and Power Water meter change at 1500. Happy days.
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Decided to go with Country Solar NT and I'm so glad that I did. I spent weeks trying to decide which panels to buy and which solar company to use. Had absolutely no idea as there were so many different types out there. Mr Peacock helped tremendously and with his SolarQuotes I had 3 installers call me. Both the other installers seemed ok, but after Sebastian coming and inspecting my house, I was quickly impressed by his professional knowledge. He chose the best suitable panels and explained everything. So the 6kw system was ordered and was installed ahead of schedule. The installation team was amazing and finished in under 6 hours. I've had the system on now from the end of November and already produced 1450 kW. On a good sunny day its over 30 kW. Haven't had a full bill yet but of what I can see from the meter I'm producing almost double what I'm consuming.. Can't wait till jacana is paying me.. Thank you Sebastian and Country Solar Nt. Highly recommended!
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Installation includes a free standing frame with 65meters of 25ml cable. This extra cost was the most competitve.
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Thanks for Installing 6.5 KW system on my house, very happy with they way country Solar handle this full complicated process.....cheers
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The knowledge and expertise of Sebastian was second to none, great service, could answer all our questions, with very good customer focus. The installers worked efficiently and fast and the whole process was completed in a professional and timely manner. We highly recommend Country Solar to others.
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The Sales Representative from Country Solar NT insisted on an site visit. During this site visit he checked roof, current switch board, existing meter, the location for new Inverted and made suggestions for the best route of cables that would keep visual impact to an minimum. He suggested that I move my antenna and recommend micro inverter / as the solar panels might get partly shaded by solar hot water system and later in the day by trees. Based on my research in regards to Solar Systems I had a long list of questions for the sales representative. The sales representative answered all my questions before I even had a chance to ask.
The customer service from Country Solar was far superior and the price for my preferred solution was lower than their competitors.
Instalment is scheduled for February and then they have to prove that they can deliver what they have promised.
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Original Review on 25-03-2015:

This company did not give me the cheapest quote in the first instance, but their sales guy was excellent with his knowledge and information. He was also quite impartial - eg: didn't put other brands / companies down, but rather concentrated on all the positives of his own systems. When I put to him that I had another quote for a very similar system but $500 cheaper, he not only price-matched, but also took an extra $50 off the price. I was really happy with the installation - they placed the panels on the roof exactly as I asked (symmetrical!) and the cabling was really neat back to the inverter. I received a follow up email a week or so after the installation to advise that all paperwork had been submitted to local building certifier and to local utility. All in all, a very easy experience with Country Solar NT and I would recommend them to anyone in Darwin looking for a knowledgeable, experienced, professional residential roof-top solar company. Original ratings

Panel rating: 5/5
Inverter rating: 5/5

Value for money: 4/5
Quality of System: 4/5
Installation: 4/5
Customer Service: 5/5

8 months later we asked Shani: "Are you happy with the performance of your system so far?"

My 4.5kW residential roof-top system from Country Solar has exceeded expectations. Having said that, I do live in a very hot place (northern Australia) so I should be getting a pretty good kWh average. I was happy to hit 20kWh a day at first, but at this time of year 25kWh a day is more the norm! And today - it is only 4:30pm and I am already at 24.5kWh, with another 2 hours of good daylight to go. Yes, I love watching my meter spin backwards! Overall, extremely happy with this system. I will definitely achieve payback in just under 5 years if the system keeps performing this well. Thanks Country Solar for putting together a great solar system.
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Most of the companies I contacted were very helpful. ALL of them had the best products available, apparently........ I did a fair bit of research and some of the products offered, especially the cheaper quotes, weren't as good a quality as they were claimed. You really need to do your homework with solar.
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I was quoted 3-5 days for the system to be fitted, it was not operational for 10 and a half months. It then took another 6 months for it to be fixed to the point where it passed electrical and building compliance and that was after Work Safe was called in. My home also suffered a heavy degree of completely unnecessary damage during the installation, which while most of it was repaired it should not have occurred in the first place.

Supplier Reply:

Most difficult customer Country Solar has ever had

We would schedule the work only to arrive to locked gates and be told he didn't want it done today. This happened 3 times and after the 3rd time Greggor was told that when he was ready to call the office. He did this after 3 months.

There was some damage to his roof, this was unfortunate and mostly down to his roof being tile and old. All damage was repaired.
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I went with Country Solar because I have an older house and was worried there might be unforeseen costs. They worked though each of those concerns and where able to put my mind at rest before i signing up.
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The only issue I had was typical Darwin. They were supposed to come on a certain date and they didn't turn up and I had to chase them up to find out what was going on. I didn't mind that we had to reschedule the installation, I did mind not being told about it. The salesman was very apologetic but it still happened.
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We had 3 companies give a quote. We did not think there was much difference in the performance of the panels, we were concerned with all three for the warranty as we have researched companies providing panels and there has been a few takeovers in the past 3-4 years. In the end our decision was based on cost. Installation was quick once approvals had been received from Power Water. This is not the time of year for best energy output with storms etc, but are enjoying watching the inverter tick over - more entertaining than TV!
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Very good at sending out the righ type of quote with out even seeing the house and when they did see the house the quote stayed the same.
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I found big extreme between the providers with some being too pushy and others not getting back to you.
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Everytime they sent paperwork to sign I had to send it back because it had the wrong address and the wrong details about the type of system and brand we had installed.

This happened twice.

We have been told that we now have to wait another 8 weeks until Power and Water come and connect us to the Grid. We have already waited 4 weeks.

Not happy about that - but it has nothing to do with Country Solar.

A part from the paperwork issues they were great. Came when they said they would. Provided the service that you expect.
Two other companies, I won't mention their names were awful. One did not even want to send someone to discuss our needs. The other came but never followed through with a quote.

Country Solar won the job by default really.
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System will be installed next week. So far so good.

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This was an excellent team from start to completion, highly recommend.
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Fantastic service and quality of work. Staff and installers were friendly and courteous. The installers took care when working in and around the house and we couldn't have asked for a better job! Would recommend their services anyday.
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We have had a 4.5Kw solar system put on in December and have found the service from Jeremy and whole team at Country solar NT to be extremely professional. The service from the start to complete install was very helpful and efficient. It was put in very fast and has increased the value of our home and will help save a bit of cash with rising power costs, I would recommend these guys to anyone who is looking to put one in.
Cheers Guys
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the quality and neatness was fantastic and the guys that installed it were very profesional
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Finally we have a REAL local supplier, with local installers and the company owner is the installer.
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I was happy with the installation. It did take longer than i first thought. There are a few dents in the new roofing iron.

The guys were not too careful when walking on the new roof.

Workers working on new rooves should really not wear heavy safetly boots when working on a new roof.

PAWA took their time in installing the new meter.
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Original Review on 30-08-2011:

Country Solar NT was very professional. Original ratings

Panel rating: 4/5
Inverter rating: 4/5

Value for money: 4/5
Quality of System: 4/5
Installation: 4/5
Customer Service: 4/5

13 months later we asked Andrea: "Are you happy with the performance of your system so far?"

When installed I was getting at least 22kw per day feeding into the grid now I am getting about 19.5 but I live in Katherine where during the dry season we don't have any rain to clean the panels so they could be dusty. I will have to re monitor when the wet season starts. Also I live in a High Set house so climbing onto the roof to clean the panels is not an option for me.
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Country Solar NT were very professional right from the beginning. Just hours after my first contact with Country Solar NT a quote was provided. They were very informative and could answer every question I had. Our system was installed in just one day and our installer took the time to explain to us how it worked. I would recommend Country Solar NT to anyone considering a solar power system for their home as their prices are very reasonable.
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