Ilumelec Pty Ltd

Ilumelec Pty Ltd Reviews

About

At Ilumelec Electrical & Solar we pride ourselves on providing quality and affordable solar solutions all over Melbourne. We are fully licenced electrical contractors and we’re different to a lot of other solar companies, here’s why:

  • We are electrical contractors and not just sales people who then use random contractors to install your solar. From the beginning to the end of your solar install, you deal with only us.
  • Our company is an extension of Ilumelec electrical contractors.
  • We do not cut corners as we are not sub-contractors.
  • There is no middle man which saves you money and allows us to complete the job faster.
  • We pride ourselves on neat work.
  • We do everything possible to hide any external conduit (not always possible).
  • We provide after install support, once again you will be dealing with us and not a sales company for any issues that may arise after install.
  • We come out to site to look at the job.
  • We can offer all other electrical services in packages.
Panels, inverter and battery brands

Panel brands currently installed

Panel brands previously installed

Inverter brands currently installed

Inverter brands previously installed

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Ilumelec Pty Ltd Reviews (12)

Show Most Recent reviews from All time

Average Scores

4.8/5

Value for money

4.8/5

Quality of System

4.9/5

Installation

4.9/5

Customer Service

  • 5 star 9
  • 4 star 3
  • 3 star 0
  • 2 star 0
  • 1 star 0

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Good installer; came punctually as scheduled and got the job done neatly and all was good so far.

The installation team was led by Jarryd, the owner of the company. They were all polite and professional right from the beginning to the end of the process.
They organised the grid connection after the installation.
Very satisfied with the entire process!
Thanks to Jarryd and his team.
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Really pleased

Wow tweaked the original quote to get with the roof ... to get the most out of it. Good team from woe to go .... can't believe how easy this was.
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Great service from start to finish

Jarryd and his team were great from start to finish and got our system in with no trouble at all. Compared to other companies, they actually came round and personally inspected the type of setup that we needed and were very transparent and helpful with any questions I asked them.

They were very punctual and polite and worked around our schedule to install the system.

They informed us after the installation that the inspector would visit and that they'd make adjustments if the inspector deemed so.

We managed to go with a bigger system to take advantage of batteries in coming years and are glad we chose the optimised array system to maximise efficiency.
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Easy to deal with, quality install, and good communciation

Jarryd helped out by answering all of my incessant questions before the install, and took into account my needs and objectives in suggesting the specific kit. Communicated well throughout, was punctual and careful with the install. It's obvious he takes pride in the work of his company and I would happily recommend him to people looking for an install. There was a minor hiccough with my distributor post-install, which he followed up and was all resolved.
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Great customer service

Jarryd and his team were fantastic from the very start. He explained everything and was happy to answer any questions right through. Install was neat and tidy, guys respectful and polite. Great experience all round.
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Nice job!

Initial on-site consultation and quote was within a few days of my Solarquotes enquiry. I waited for the other two companies to quote - one didn't come on-site but quoted remotely, but they were too expensive and only had a remote chance. The third didn't contact me for many days, but I was already happy with Ilumelec's customer service and quote, so I told them not to hurry. There were a few delays with installation because panels were in short supply due to that virus thing. The team arrived at 7:30am and were gone by 2:30pm. They left behind twenty panels, an inverter, and a bit of wire. But is was all working, and generating 4kW - nice job! (Ok, they don't normally have four guys working on one job - I was lucky). Complaints... not many - the local mains supply does rise at times which causes the inverter to shutdown for self protection. There are quite a few local solar installations all of which contribute to this potential problem. Apparantly the electricity distributor can adjust the local voltage if the frequency increases. I am still waiting for our retailer to flick their switch so we can start earning credits on our excess generation, but they may well blame the virus for an outbreak of delays. I also found 2 pieces of wire insulation 2cm long on the floor in a corner that they missed in the clean-up.
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Need more panels so I can cut the grid connection and stop paying the excessive Supply Charge.

Ilumelec was very good. Jarryd visited the site and explained everything to me which I promptly forgot due to the medication I have to take. The only hiccup was he couldn't get the panels I was quoted but that was beyond his control due to the world's present problem. The Canadian panels turned out to be very good. It is 14 April 2020 and the monitoring app informs me the panels start producing at about 7.20am. It is only a few watts but it was producing a LOT earlier than I anticipated. Likewise in the afternoon/evening they are still producing when below the tops of the trees and with the sun shining through gaps in the branches. I guesstimate the sun is about 15° above the horizon but they are still powering out a few watts.

Quote was as expected from a professional electrician.
Installation appeared to go as they expected but I am not experienced with solar panel installation so what do I know.
Customer service is yet to be tested because I will wait a couple more weeks before seeing if there are any tweaks that need to be done to the system.

I have offered to be a contact for Ilumelec future customers if they want to see images of the power produced by these panels. After a week and a half I am pleased with the power being produced by the Canadian panels during the overcast days we have had lately. It is 7.33am on 14 April and we are already producing 211W. On the 9th April, a sunny day, it hit 33kWh for the day. On Easter Monday, generation peaked at 4.98kW at 2pm. Amazing, IMO. I am looking forward to summer and to winning PowerBall so I can add a battery to the system.
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Recommend without hesitation

Jarryd and his team from Iluminec were fantastic.
Jarryd responded promptly to my initial enquiry about installing a solar system. There was no hesitation in him meeting with me in my home to assess and explain what system he would recommend and at what cost. He informed me of the current government rebates available and supplied me with written information as well as talking about it.
Jarryd supported me every step along the way towards and following installation. I sometimes feel that as a mature aged person on my own I am an easy target to take advantage of but I never felt that with Ilumenec. Jarryd checked in with me assuring my understanding and was very generous with his time.I always felt respected and safe with the team.
The team were punctual and polite with me and cleaned up after themselves!! not always the case with tradespeople.
Jarryd followed up with connection to the grid doing what he could to alleviate any challenges with service providers.
I have no hesitation in recommending Ilumenec to anyone. I was very happy and felt that they were very professional. Service as it used to be!!

Panel rating: 4/5
Inverter rating: 4/5
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The best in the business!!!

I can’t speak highly enough of Ilumelec. Extremely professional! They take a huge amount of pride in their work.
When the day came to have my installation done I felt extremely confident I had made the right choice as they treated my property as though it was their own with a huge amount of care and left it very clean once they had gone.

Panel rating: 4/5
Inverter rating: 5/5
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A+ installation, Very neat

Very helpful through the whole process from start to finish. Work was very neat and tidy, leaving no rubbish and the house very clean. Very punctual, working through heat to get the job done also. Very happy customer
Panel rating: 5/5
Inverter rating: 5/5
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Above and beyond.

Owner/installer always the best choice. Highly recommended. Jarryd gave heaps of suggestions, followed up, and was absolutely professional.
Panel rating: 5/5
Inverter rating: 5/5
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On time and efficient

Everything was as discussed, Jarryd was the ultimate professional, arrived on time and didn’t muck around. Was happy to answer any questions I had and kept me informed the whole way. Couldn’t recommend him any higher.
Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5
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