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Infinity Power Reviews

Based on 249 reviews

  • 5 star 34
  • 4 star 185
  • 3 star 27
  • 2 star 2
  • 1 star 0

Average Customer Review

  • Value
    4.05
  • System Quality
    4.36
  • Customer Service
    4.45
  • Installation
    4.50

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About Infinity Power, Solar Installers

Note: Infinity Solar Pty Ltd (t/a Infinity Power) went into external administration in Feb 2016.

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Infinity Power is a family owned renewable energy company that is one of the most experienced in the industry.

We have designed and installed more than 15,000 solar systems in Queensland, New South Wales, Victoria, South Australia and Northern Territory for residential households and are the preferred partner of many businesses including the Brisbane Airport Corporation, agriculture giant AACo, Telstra, The University of Queensland, Energex and the Australian Government.

We are continually researching clever and innovative ways to further reduce your energy costs. We provide the whole energy saving package, which includes grid connected battery storage and off-grid solar power systems, solar pool and bore pumping, energy efficient air conditioners, solar hot water, Power Factor Correction and much more. We design a solution that is specific to your requirements and will not compromise the quality of equipment or service.

Infinity Power is not just another solar company, we are the ‘one-stop shop’ for a complete energy saving solution.
Please give us a call or visit us on the web.

Infinity Power Solar Reviews

We follow up with all reviewers after 12 months to see how their system is going since it was installed. These are all the reviewers who have responded to our 1 year follow up:
System has been ordered and approved, installation should take place in February Show additional information
Paid the deposit and heard very little.......have to pay extra $1000 for an invertor to regulate......Supplier requirements .......very slow in the installation due to lack of required product Show additional information
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Solar Quotes were invaluable in assessing the systems quoted on by the local suppliers recommended by Solar Quotes and those personally invited to quote.
Their assessment reinforced my faith in solar, and eliminated any concerns I may have had relating to brands and performances, enabling me to be better informed to make a decision on the best system for my situation and budget.
The system has not been installed at this time, but my experience with the Solar Quotes recommended installer to date has been very cooperative and informative.
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I cannot comment about the efficiency and running of the product yet as the house, and therefore the panels are not in use.

Sue, the lady I was in contact with gave me a lot of easy to read information about the different components I was about to purchase.

The installers were efficient professional and left no mess. (Which is more than I can say about some other tradesmen.)

I was continually informed about the process and product.

Very satisfied
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20.1.15 Initial request for Quotes

21.1.15 3 Quotes for various systems

3.2.15 Infinity Solar inspected property thoroughly. Discussed best site for Inverter plus panel orientation. Plus fall inspection of meter box and photographed all installation points. Applied to Ergon Energy for permit. They were also very prompt to answer any submitted questions.

9.2.15 Infinity Solar came to house to sign contract. They only required minimal deposit.

26.2.15 Installation in conjunction with Ergon Energy; (who were very efficient also). Infinity were very professional installers (They are Company employees. Very neat and tidy installation. Cut over to Grid at 2pm. It all is working well.

Will update post of performance in the future.
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Although not the cheapest of the three quotes, we found the salesman very thorough in checking out our electricity supply and meters. He did not try and oversell the system by overstating likely electricity generated. Installation was very efficient without any problems, and the system has been running faultlessly since installation. Show additional information
Ultimately I chose a company who, whilst they were not the cheapest, were both ethical i.e. they didn't try to on-sell and recommended as a quality provider. Show additional information
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They were efficient and when they had a problem with a part they let us know and fixed it as soon as they could. Show additional information
I really haven't had the system in long enough to comment on how it's working yet, so far so good Show additional information
Very Professional, no question left unanswered, Delivery in time frame stated, all paperwork done as promised. Show additional information
The salesman was all over us to start with and when we signed up. There was an extended delay in having it fitted. He knew what I wanted when he came to do our site inspection then when I insisted he have the tradesmen deliver what I wanted , he turned uncooperative and wanted more payment. He told us he would bring paperwork back after the job and demonstrate, he didn't. I had to follow up the paperwork. The salesman reminds me of an amused car salesman, anything to get the sale and no after sales service. I got the solar hot water system. The tradesman were great , but the salesman I wouldn't recommend. Show additional information
Found the Solarquotes website to be a very beneficial and informative source of information to learn about solar power. Show additional information
This was an upgrade of my current 4 kW system. Adding another 8 panels (extra 50%) Show additional information
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All the companies that quoted me via the Solar Quotes site were very helpful. The main reason I am using Infinity Solar is due to the site inspection, and their helpfulness. A very close second was Energy Aware, as they helped with the local Power Company. Show additional information
Met with Nick from Infinity Solar late in the afternoon on 9/4. Whilst Nick was here he gave us plenty of advice on things to consider no matter who we went with. Within a few hours he had supplied us with a full breakdown on costs and expected savings.
On the 8/5 I contacted Nick to organise getting the system installed and it is now the 23/5 and the system is installed and was connected to the grid today. As it is only early I have not had any need to use customer support yet but Nick rang me the day after installation to check how things went and assure me that if I have any questions just to give him a ring.
The reason I choose Infinity over the others was there was no hard sell or what appeared to be empty promises just facts, this with the information on SolarQuotes website made the whole process very easy.
In regards to the 3 companies I was contacted by through Solar Quotes.
One was not interested from the start - did not look at our meter or do measurements to see if panels would fit and became even less interested when he realised that I had no intention of signing a contract there and then no matter what they wanted to offer.
One came in all checked everything and full of talk but I felt like it was a lot of empty promises.
The third one despite me want them to come out and give a quote and advise emailed a quote to me and I have heard nothing since.
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Solar Quotes arranged quotes from only two suppliers. Both were helpful but the information from one conflicted with the info provided by the other, so I felt I needed a third quote. I contacted Infinity Solar in Toowoomba, and they provided a clear explanation and their recommendations were in line with the research I'd done, so I chose them. Their installler was also very professional and provided clear information about the system. They were very prompt, both in quoting and installing. I would recommend including Infinity Solar among your quoters for Toowoomba. Show additional information
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I chose this supplier as they offered European panels rather than made in China even though it was about $1000.00 more expensive Show additional information
Other two did not contact me so I gained other quotes however decided on infinity as they met all my requirements and could not be of more help, Very satisfied Show additional information
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Infinity Solar are very good to deal with, Energy Australia & SP AUS NET are not so good to deal with still waiting for grid connection after nearly 4 months wait. Show additional information
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All german made system at a good price Show additional information
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This supplier did more than just whack the system in and clear off. They tailored what we needed. Came back immediately to fix something that went awry. Explained things and options to us very well. Show additional information
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Company did both solar power and water seamlessly - top marks! Show additional information
Quality German products supplied Show additional information
We are very happy with the service we received from Infinity. Because we have a shade issue in places we had Tigo installed so we could see how each panel was going before we had to trim any trees. It is a comfort to be able to go online and see how each panel is performing. Show additional information
We had received a quote from another company prior to using the SolarQuotes system. This was as a result of a door-to-door sales approach. This quote was for the same inverter but inferior panels to the quote from Infinity Solar that we accepted but for more than $2000 extra cost. Other quotes received through SolarQuotes referrals were better than the door to door quoting company (whose salesman also told us lies) and the companies responding were all professional and helpful. The information on the SolarQuotes site was also a great help to us in making our decision. Show additional information
Having a minor hiccup with change of power company, so have not yet seen impact of system on power bill. Show additional information
We were only contacted by one other supplier and they did not supply off grid installations. Infinity Solar were quick to reply and came out to go through our needs and discuss what would be required. This is a large off grid system and quite expensive but cheaper than having mains power connected which also requires further expense. The system is all top quality parts thus contributing to the high price. The installer was very professional, particular with his work and very polite. We have been running off the panels during the day even though the past week we have had monsoonal weather and very little sunlight. A very satisfying result. I would recommend Infinity Solar. Show additional information
The mounting frames had to be modified. The metal shavings as a result of these modifications were scattered over where our children play of which some were quite sharp. We had to clean these all up that took considerable amount of time with more blowing off the roof. Please be cautious of all installers, where they work and how they clean up after themselves. (there was some poor weather whilst the installations were being done)
Otherwise from start to finish all went well and I would recommend them again.
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From the first phone call to the completion of the solar installation my INFINITY SOLAR experience has been a pleasure. The sales representative was honest open and gave me product information so I could make an informed decision about my selection of panels. Nothing was too much trouble. They always kept me up to date with the process . The 2 gentleman who conducted the installation were very polite and professional and they cleaned up after themselves. I would recommend Infinity Solar NT to anyone who is considering installing solar to their residence or commercial business. What a team!!!! and I just love being run by the sun. Show additional information
After much research and already obtaining 3 quotes with varying prices we saw an ad for Infinity Solar. I sent them an email and received a phone call back from their very efficient, approachable and knowledgeable sales person with whom I discussed what I wanted and she emailed me a quote that day with the information about the system. She came around to our house and by that afternoon I had signed the contract. We could have got the system installed about 3 weeks later however as we were going away they arranged to install it a week later. The system has been installed and is working very efficiently. We were very happy with Infinity Solar and would highly recommend them. Show additional information
The salesperson was a qualified engineer with experience in related fields. He was extremely knowledgable about available products and used photographic evidence, provided by me, to assist in designing a quality system in what is a very difficult location. The system we are having installed is 3.5kW and unusual because it has east, west and north facing panels. We were in constant contact with each other through out the process by phone and email. Show additional information
Went with Infinity as they work with Diamond energy to give you 20 c fit above the 8 c govt fit. Also great system, they matched a price for a similar system and had great communication. Fitted within a week of paying deposit. Would reccommend them. Show additional information
The Electrician and his team were excellent. Very professional, courteous, took great care with setting up and the installation. He explained what he was doing, advised the best place to install the panels and was very safety conscious, checking on his team at all times.

He explained how to operate the system and shut down during an emergency or fire.

This team are employed by Infinity and are not contractors brought in to do the job. They are well trained and certified tradesmen. We were very satisfied with all aspects of the installation and professionalism of the Electrician and his team. They cleaned up thoroughly after themselves each day and left no mess anywhere. Our sincere thanks to the team.

We would thoroughly recommend them to anyone considering investing a P V Solar Energy System.
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Andrew White and his Rockhampton team are great.

I am very happy with the system and currently produce 24 to 27 kW a day and has done for the last 6 weeks.

I completed a lot of research into, not only the installer but also the manufacturers of the solar panels and inverters. I ended up going with 22 x 250w Qcells pro and a Solarmax inverter. Very happy with both, especially the inverter - Swiss made, quiet, not bulky and 10 year warranty.

I received quotes ranging from 6k all the way up to 14k, but choose to go with a large, locally based company. I would not hesitate to recommend Infinity Solar Rockhampton, they are not the cheapest.....But you get what you pay for in this world.
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