Madison Australia Reviews
Based on 265 reviews
- 5 star 55
- 4 star 186
- 3 star 15
- 2 star 5
- 1 star 4
Average Customer Review
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833/1 Queens Rd, Melbourne VIC 3004
Madison Australia Pty Ltd (ACN: 154 413 519) went into voluntary administration on 2nd June 2017.
Madison Australia is a full service National Solar Power Installation company servicing VIC, NSW, QLD, SA, NT, ACT & TAS areas. It specialises in Elite European manufactured systems with industry leading warranties, higher production yields and superior protection against panel degradation. Here are their reviews as submitted by visitors to SolarQuotes.
Madison Australia Solar Reviews
Customer Rating
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Value
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System Quality
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Installation
Customer Location
State | NSW |
Post Quote Information
Reason for purchase | Best Salesperson |
Solar System size | |
Cost | $10,000 to $15,000 |
Customer Rating
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Value
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System Quality
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Customer Service
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Installation
Customer Location
State | VIC |
Post Quote Information
Reason for purchase |
Best Quality System Best Salesperson |
Solar System size | |
Cost | $15,000 to $20,000 |
Inverter Brand | Redback |
Inverter Rating |
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Installation of panels was mid December 2016.
Installation of inverter February 2017. Madison's installer apparently forgot to send meter information to electricity provider.
It is now June 30 2017 and although the inverter is working (cloudy day 3.6 kw on meter) power company informs me as of yesterday that there there has never been any power fed into the grid, despite the installation supposedly being completed. Cannot contact Madison - message banks full.
Is this the normal way Madison Australia does business? (Please take the "Australia" out of your business name - you are a disgrace to our business community.)
Tried calling them on several different numbers all to be met with "This mailbox is full -try again later..."
Back in March and April, phone messages left with answering service. Madison employees seem not to exist.
I would not advise anyone to do business with this "Madison Australia".
I will have a local installer check out the problem, and complete the setup and I will pay the cost myself, of course.
Madison Australia will not honour their side of the agreement to provide me with a working PV system.
Take the hit and move on. . . we live and learn.
My advice - buy solar panels and systems by all means, but avoid Madison Australia.
Keith
Added on July 1:
Questions about Madison Australia's poor service are all answered in ASIC website.
**** Company is in administration. ****
My panels installed December 2016, Inverter February 2017.
Still no power to the grid s at June 29, 2017 - Fronius system working but no power into the grid.
Local electrician to set it right - will cost $400 +
Thanks to Madison Australia.
Keith
Show additional information
Customer Rating
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Value
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System Quality
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Installation
Customer Location
State | VIC |
Post Quote Information
Reason for purchase | Best Quality System |
Solar System size | |
Cost | $6000 to $10000 |
Meanwhile - no opportunity to use the solar. CE offered small discount based - and was hostile and blamed everyone else for the issues experienced.
No customer service, delays and lack of response and coordination from Madison, just demands for the balance of payment.
I have no idea if it is working properly, and despite requesting the Qantas Frequent Flyer points detailed in the contract - I have had no response and no points added.
This is an expensive system, and I read the reviews (all good at the time) - it appears the company has lost its shine! Show additional information
Customer Rating
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Value
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Installation
Customer Location
State | SA |
Post Quote Information
Reason for purchase | Best Quality System |
Solar System size | |
Cost | $6000 to $10000 |
Customer Rating
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Value
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System Quality
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Customer Service
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Installation
Customer Location
State | VIC |
Post Quote Information
Reason for purchase | |
Solar System size | |
Cost | $6000 to $10000 |
VERY POOR after sales support. Show additional information
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Value
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Installation
Customer Location
State | TAS |
Post Quote Information
Reason for purchase | Best Quality System |
Solar System size | |
Cost | $15,000 to $20,000 |
When I first contracted with Madison, I was told installed in March. Then I was advised that owing to some admin issue, could I wait. So I did and there were some responses from them, but I had to initiate the exchanges. Finally I was advised that they were ready to go and the 2 May was scheduled for installation, provided that some meter inspection was done prior and an approval completed with the supplier. I was also asked to re-send stuff I had forwarded weeks earlier (no problem - stuff happens). The latest glitch seems to be the approval paperwork is not done.
In the days prior to the installation I called Madison several times and was told 'no one is available', but leave contact details. They don't respond to messages (neither requests left with the receptionist nor emails). This was now getting frustrating and I had no idea if anything would happen until the electrician texted me the night before advising their arrival for 2 May. Until the text arrived I was quite concerned - silence is not encouraging.
Their sales folks were good at getting back to me, but silence from Madison as installation approached and since. Oddly the sales person is the only one to get back to me post the installation, after I called her direct.
So my assessment is that value for money is poor - every day the system is not generating is power bills I have to pay.
Quality is rated poor - It looks good but is not doing anything.
Installation - I went with good, which may be unfair to the electricians - The job looks very good, but I have no idea if it works properly. Eventually I may find out.
Customer service - the sales people (both of them) were very good and responsive. After that I can only rate the experience as awful.
The irony is that local installers came door to door to offer systems, which I rejected. In hindsight - my error of judgement. Show additional information
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Customer Location
State | NSW |
Post Quote Information
Reason for purchase | |
Solar System size | |
Cost | $10,000 to $15,000 |
I contacted Madison for a quote on a 6kW system in December 2016. I placed the deposit and was then told the panels I had ordered were out of stock and there would be an 8 week wait for the panels to arrive from Germany. 8 weeks later I followed up only to be told the 265w panels I had ordered are no longer supplied and they would be replaced with 300w panels. I was then told I would need less panels to achieve the same output and was given an updated quote which was $100 less than the original quoted price. 2 days before the original install date I had not received any further communication regarding the installation so I again followed up only to be told the inverter I had ordered had not arrived and installation would be delayed another week. When the installation did finally happen, there was little detail provided about having the original electricity meter on the house changed to an import/export meter. I was told by the installers Madison Australia would submit all the necessary paper work. A week later I received an approval letter from SA Power Networks (South Australian Electricity Infrastructure) and in the letter was advised to call SAPN to organise a meter change over. On calling SAPN they advised they had not yet received authority from the Electricity retailer (Energy Australia) and this can sometimes take 5-10 business days. So I waited another 10 business days and then call SAPN for a second time. Still no luck. They said they have still not received the appropriate authority from Energy Australia. I contacted Madison Australia again to ask about the delay and they advised there was a delay in submitting the paper work and this was held up by a week. So I waited another 10 business days and again followed up with SAPN who again advised they had not received their authority. I then rang Energy Australia directly to find out they only received the paper work from Madison Australia 2 days prior to my call (close to a month after the panels were installed). Long story short, I now need to wait another 5-10 days before calling SAPN for the 4th time to organise the meter change over, which due to the backlog of jobs can take another 4 weeks from the date they receive the authority. So I am now close to 5 months on from paying my original deposit and am approximately another month away from having the import/export meter installed and the panels actually generating power! Show additional information
Customer Rating
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Value
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Customer Location
State | SA |
Post Quote Information
Reason for purchase | Best Quality System |
Solar System size | |
Cost | $10,000 to $15,000 |
Customer Rating
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Value
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System Quality
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Customer Service
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Installation
Customer Location
State | VIC |
Post Quote Information
Reason for purchase | Best Quality System |
Solar System size | |
Cost | $6000 to $10000 |
Customer Rating
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Value
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System Quality
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Customer Service
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Installation
Customer Location
State | VIC |
Post Quote Information
Reason for purchase | Best Quality System |
Solar System size | |
Cost | $6000 to $10000 |
Panel Brand | Hanwha Q-Cells |
Panel Rating |
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Inverter Brand | Fronius |
Inverter Rating |
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One Year Follow Up Review
I contacted you in January 2017 and was given a list of companies to install a solar system system. In Early February I chose a system from Madison Australia and paid deposit System was in installed and paid for. Installers said the voltage in the street was to high and would let there boss know as he was away at that time. In mid may an inspector came out switched on the system and said it was okay. On the 11th of July a bill arrived from Red energy for $1,248.43 ( my last 4 bills were for $669.97, $593.35, $683.89 and $732.27.) I contacted my supplier,Red Energy who said they had not been informed about the system but would connect it. ( this happened on the 2nd of August) I tried to contact Madison But found out they had gone into receivership. The receivers managed to find the paperwork and lodged it with Red Energy. On the 26th October I got another bill from Red for $1,353.74. I contacted Finn who sent out another solar team on the 13th November who said the voltage was still to high. I contacted United Energy to sort this out and am still waiting 2 weeks later and the system is not working
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Customer Rating
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Customer Location
State | VIC |
Post Quote Information
Reason for purchase |
Best Quality System Best Service |
Solar System size | |
Cost | $6000 to $10000 |
It has been a month since the installation and I still have not received any documentation whatsoever and have emailed Madison but have not received a response. They rarely return my emails or voicemails. Show additional information
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Installation
Customer Location
State | VIC |
Post Quote Information
Reason for purchase | Best Price |
Solar System size | |
Cost | $6000 to $10000 |
Panel Brand | Hanwha Q-Cells |
Panel Rating |
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Inverter Brand | Fronius |
Inverter Rating |
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One Year Follow Up Review
Yes
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Customer Rating
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Value
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Customer Service
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Installation
Customer Location
State | VIC |
Post Quote Information
Reason for purchase |
Best Price Best Quality System Best Salesperson Best Service |
Solar System size | |
Cost | $6000 to $10000 |
Customer Rating
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Value
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System Quality
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Customer Service
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Installation
Customer Location
State | VIC |
Post Quote Information
Reason for purchase | |
Solar System size | |
Cost | $6000 to $10000 |
Customer Rating
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Value
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System Quality
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Customer Service
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Installation
Customer Location
State | VIC |
Post Quote Information
Reason for purchase |
Best Quality System Best Salesperson Best Service |
Solar System size | |
Cost | $10,000 to $15,000 |
Small difficulty with customer service @ Madison with "key" person away. I was not able to confirm installation date and details without several follow up calls Show additional information
Customer Rating
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Value
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Installation
Customer Location
State | VIC |
Post Quote Information
Reason for purchase | Best Quality System |
Solar System size | |
Cost | $6000 to $10000 |
Customer Rating
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Value
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System Quality
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Customer Service
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Installation
Customer Location
State | VIC |
Post Quote Information
Reason for purchase | Best Quality System |
Solar System size | |
Cost | $6000 to $10000 |
Best brands at a competitive price plus offered mobile monitoring which others never mentioned.
Installer was quick and more than happy to answer further questions on day. Show additional information
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Value
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Installation
Customer Location
State | VIC |
Post Quote Information
Reason for purchase | Best Quality System |
Solar System size | |
Cost | $6000 to $10000 |
Customer Rating
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Value
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System Quality
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Customer Service
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Installation
Customer Location
State | NSW |
Post Quote Information
Reason for purchase | Best Service |
Solar System size | |
Cost | $6000 to $10000 |
Customer Rating
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Value
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System Quality
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Customer Service
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Installation
Customer Location
State | VIC |
Post Quote Information
Reason for purchase |
Best Quality System Best Service |
Solar System size | |
Cost | $6000 to $10000 |
Panel Brand | Hanwha Q-Cells |
Panel Rating |
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Inverter Brand | Fronius |
Inverter Rating |
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One Year Follow Up Review
Yes
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Installation
Customer Rating
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Value
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Customer Service
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Installation
Customer Location
State | VIC |
Post Quote Information
Reason for purchase | |
Solar System size | |
Cost | $6000 to $10000 |
However, for a premium supplier, they didn't have premium response to messages left or calls made. I had to chase more than I would have liked. Show additional information
Customer Rating
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Value
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System Quality
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Installation
Customer Location
State | NSW |
Post Quote Information
Reason for purchase | Best Quality System |
Solar System size | |
Cost | $6000 to $10000 |
Customer Rating
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Value
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System Quality
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Customer Service
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Installation
Customer Location
State | VIC |
Post Quote Information
Reason for purchase | Best Quality System |
Solar System size | |
Cost | $3000 to $6000 |
Customer Rating
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Value
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System Quality
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Customer Service
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Installation
Customer Location
State | NSW |
Post Quote Information
Reason for purchase | Best Service |
Solar System size | |
Cost | $6000 to $10000 |
Panel Brand | Hanwha Q-Cells |
Panel Rating |
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Inverter Brand | Fronius |
Inverter Rating |
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One Year Follow Up Review
We now save 75-80% on electricity bills. I don't care if the system pays for itself, the return on my investment is more than 25%, which is a whole lot more than any other investment we have!
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Installation
Customer Rating
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Value
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System Quality
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Customer Service
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Installation
Customer Location
State | VIC |
Post Quote Information
Reason for purchase | Best Quality System |
Solar System size | |
Cost | $6000 to $10000 |
Customer Rating
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Value
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System Quality
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Customer Service
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Installation
Customer Location
State | NSW |
Post Quote Information
Reason for purchase |
Best Quality System Best Salesperson Best Service |
Solar System size | |
Cost | $3000 to $6000 |
Customer Rating
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Value
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System Quality
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Customer Service
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Installation
Customer Location
State | SA |
Post Quote Information
Reason for purchase |
Best Quality System Best Salesperson |
Solar System size | |
Cost | $6000 to $10000 |
Customer Rating
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Value
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System Quality
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Customer Service
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Installation
Customer Location
State | VIC |
Post Quote Information
Reason for purchase | Best Quality System |
Solar System size | |
Cost | $6000 to $10000 |
Customer Rating
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Value
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System Quality
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Customer Service
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Installation
Customer Location
State | NSW |
Post Quote Information
Reason for purchase |
Best Price Best Quality System Best Salesperson Best Service |
Solar System size | |
Cost | $6000 to $10000 |
Customer Rating
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Value
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System Quality
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Customer Service
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Installation
Customer Location
State | NSW |
Post Quote Information
Reason for purchase |
Best Price Best Quality System Best Service |
Solar System size | |
Cost | $3000 to $6000 |
Customer Rating
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Value
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System Quality
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Customer Service
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Installation
Customer Location
State | VIC |
Post Quote Information
Reason for purchase |
Best Quality System Best Service |
Solar System size | |
Cost | $3000 to $6000 |
Customer Rating
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Value
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System Quality
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Customer Service
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Installation
Customer Location
State | VIC |
Post Quote Information
Reason for purchase | Best Quality System |
Solar System size | |
Cost | $6000 to $10000 |
Customer Rating
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Value
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System Quality
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Customer Service
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Installation
Customer Location
State | VIC |
Post Quote Information
Reason for purchase | Best Quality System |
Solar System size | |
Cost | $6000 to $10000 |
Customer Rating
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Value
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System Quality
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Customer Service
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Installation
Customer Location
State | VIC |
Post Quote Information
Reason for purchase | Best Quality System |
Solar System size | |
Cost | $6000 to $10000 |
Customer Rating
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Value
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System Quality
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Customer Service
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Installation
Customer Location
State | NSW |
Post Quote Information
Reason for purchase | Best Quality System |
Solar System size | |
Cost | $10000 to $15000 |
Customer Rating
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Value
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System Quality
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Customer Service
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Installation
Customer Location
State | SA |
Post Quote Information
Reason for purchase | |
Solar System size | |
Cost | $10000 to $15000 |
Customer Rating
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Value
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System Quality
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Customer Service
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Installation
Customer Location
State | VIC |
Post Quote Information
Reason for purchase | Best Quality System |
Solar System size | |
Cost | $10000 to $15000 |
Customer Rating
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Value
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System Quality
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Customer Service
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Installation
Customer Location
State | VIC |
Post Quote Information
Reason for purchase | Best Quality System |
Solar System size | |
Cost | $6000 to $10000 |
Customer Rating
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Value
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System Quality
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Customer Service
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Installation
Customer Location
State | NSW |
Post Quote Information
Reason for purchase |
Best Quality System Best Service |
Solar System size | |
Cost | $6000 to $10000 |
Customer Rating
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Value
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System Quality
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Customer Service
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Installation
Customer Location
State | TAS |
Post Quote Information
Reason for purchase | Best Quality System |
Solar System size | |
Cost | $10000 to $15000 |
Customer Rating
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Value
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System Quality
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Customer Service
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Installation
Customer Location
State | VIC |
Post Quote Information
Reason for purchase | Best Quality System |
Solar System size | |
Cost | $6000 to $10000 |
Customer Rating
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Value
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System Quality
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Customer Service
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Installation
Customer Location
State | SA |
Post Quote Information
Reason for purchase | Best Quality System |
Solar System size | |
Cost | $6000 to $10000 |
Customer Rating
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Value
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System Quality
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Customer Service
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Installation
Customer Location
State | SA |
Post Quote Information
Reason for purchase |
Best Quality System Best Salesperson |
Solar System size | |
Cost | $6000 to $10000 |
Customer Rating
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Value
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System Quality
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Customer Service
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Installation
Customer Location
State | SA |
Post Quote Information
Reason for purchase |
Best Price Best Quality System Best Salesperson Best Service |
Solar System size | |
Cost | $6000 to $10000 |
Customer Rating
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Value
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System Quality
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Customer Service
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Installation
Customer Location
State | VIC |
Post Quote Information
Reason for purchase | |
Solar System size | |
Cost | $6000 to $10000 |
Customer Rating
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Value
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System Quality
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Customer Service
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Installation
Customer Location
State | SA |
Post Quote Information
Reason for purchase | Best Quality System |
Solar System size | |
Cost | $6000 to $10000 |
Customer Rating
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Value
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System Quality
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Customer Service
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Installation
Customer Location
State | VIC |
Post Quote Information
Reason for purchase | Best Quality System |
Solar System size | |
Cost | $6000 to $10000 |
Customer Rating
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Value
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System Quality
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Customer Service
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Installation
Customer Location
State | VIC |
Post Quote Information
Reason for purchase | Best Quality System |
Solar System size | |
Cost | $6000 to $10000 |
Customer Rating
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Value
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System Quality
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Customer Service
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Installation
Customer Location
State | VIC |
Post Quote Information
Reason for purchase |
Best Quality System Best Salesperson Best Service |
Solar System size | |
Cost | $6000 to $10000 |
Customer Rating
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Value
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System Quality
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Customer Service
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Installation
Customer Location
State | NSW |
Post Quote Information
Reason for purchase | |
Solar System size | |
Cost | above $20000 |