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Madison Australia Reviews

Based on 253 reviews

  • 5 star 54
  • 4 star 183
  • 3 star 15
  • 2 star 1
  • 1 star 0

Average Customer Review

  • Value
    4.18
  • System Quality
    4.56
  • Customer Service
    4.55
  • Installation
    4.59

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About Madison Australia, Solar Installers

Madison Australia is a full service National Solar Power Installation company servicing VIC, NSW, QLD, SA, NT, ACT & TAS areas. It specialises in Elite European manufactured systems with industry leading warranties, higher production yields and superior protection against panel degradation. Here are their reviews as submitted by visitors to SolarQuotes.

Madison Australia Solar Reviews

We follow up with all reviewers after 12 months to see how their system is going since it was installed. These are all the reviewers who have responded to our 1 year follow up:
We chose Madison for their years of experience and good reviews, despite their quote being quite a lot more than others. Generally all went well... efficient, quality installation, good pre-installation and day of installation communication, etc. Inspector found some minor water leakage around where the panels sit on the roof, but that's about all. They should be back to fix that soon. However, due to the flood of orders prior to the end of the year (start of the reduction in subsidies), we were told that the Fronius inverter, which was promised on our contract, would not be available until the new year. Hence we could choose to wait for that (and accept a higher price, lesser subsidy) or they could use an ABB inverter. Being caught up in the madness of Xmas & NY preparations (we have a young family), I didn't have time to research ABB, but rather relied on what the lady from Madison told me when I asked her about this inverter. I was told that "it is a very good inverter (in fact she had the same one at home) and the company would be happy to ABSORB THE COST compared to our original contract". Only now that we've had a chance to settle down and get back to normal life, have I had the time to investigated further... To my disappointment, I find that ABB appears to be of a LESSER QUALITY than Fronius. It's not rubbish by any means, but not quite a Fronius. For the last 3 days I've rung Maddison (3 TIMES) to discuss this. Each time I was assured someone would ring me back by the end of the working day... NO REPLY to date (it's the weekend now and Sunday we're off again for 2 weeks). Although it's not a disaster, at the least I would say that we've likely been overcharged (same price, lesser quality products) and at the same time sold a bit of a porky. If we knew prior to installation about this inverter what we know now, we would've accepted the higher price and waited for the Fronius. Currently it's been 4 weeks since the installation and the system is still not in use; it's awaiting final tick from the company as far as I know, but I don't really know that either because I'm still waiting for someone to ring me back. Show additional information
System only operating for 3 weeks - difficult to judge operation at this stage
Small difficulty with customer service @ Madison with "key" person away. I was not able to confirm installation date and details without several follow up calls
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We were installed in a timely manner. Bad time of year though apparently (Everyone in a rush) 5 weeks later and no electricity supplier metre change over. ie no feed in benefit. Hopefully that will go smoothly and not incur a cost from them.
I wish I had been pushier when it came to getting the company's electrician to view our 100+ year old house at quote time ie prior to installation. Quoted on 3 phase inverter but at installation had to have single phase, due to set up of house's wiring. So we don't get solar for upstairs, only downstairs.
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Alinta energy, our retailer are dragging their feet. Happy with our solar system, not so happy with Alinta . Show additional information
Essential Solar Salesman was owner of business who was very passionate and knowledgable of industry without pushing his own agenda.
Best brands at a competitive price plus offered mobile monitoring which others never mentioned.
Installer was quick and more than happy to answer further questions on day.
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Efficient professional installers Show additional information
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They knew their stuff and provided a degree of confidence others didn't.
However, for a premium supplier, they didn't have premium response to messages left or calls made. I had to chase more than I would have liked.
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I found that Madison and one of the other quoting companies offered me much the same product for the same price. Madison seemed more professional. I did not get contacted by the third company. Thanks so much for all your help in cutting through the crap! Show additional information
Although there were hold-ups due supply Madison Australia kept us informed all the way. Madison's proposed panel layout differed to the other 2 quotes but their system now functioning better than anticipated and reveals the wisdom of their solar solution. Show additional information
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Informative salesperson, very helpful and obliging, installers were quick and effecient Show additional information
Very friendly staff and great to deal with. The CEO answered a call from me and he was great to speak to Show additional information
Great service from Madison. Only downside is we have one panel with blotches on glass - visible from day 1. Supplier would not authorise Madison to change. Appears to be working ok Show additional information
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There was a very good choice of panels to select, which gave us great value for money. Show additional information
The installation was done on time even though we had to re-schedule a couple of times. We will be using Madison again when we either extend this house or build new. Will then be in the position to go to around 10kw w/batteries. Show additional information
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I originally thought that my system would be monitored for performance by the OEM and outages or problems reported to me as they occurred. The Enphase system spends more time offline than online, yet no one at Madison seems concerned. The system seems to work as promised but the support I thought that would come with it (for the additional system cost) is non existent. Show additional information
We are very pleased with our QCell PV system and in particular the service and follow up by Madison. Show additional information
Madison needs to improve relationship with power providers so the customer has new system implemented without issues Show additional information
The salesperson knew very little, I obtained my best information from my electrican Show additional information
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Once I was close to making a decision, following exhausting comparo's, the service, communication and credibility of the quality of the proposed system got me across the line. I hesitated due to the headquarters being interstate as I wanted to buy local, however following a review of other customers in SA, I was happy to run with Madison. The arrangements and background admin were all faultless and handled with no fuss and minimal involvement on my part. The installation was completed on time and the team seemed very efficient. Overall, an excellent choice. I have recommended the company to others. ?? Show additional information
In hindsight I should have went for a larger system. Show additional information
I have never experienced this level of service right from customer service right through to the installer, they are absolutely brilliant, a role model to the trade! Show additional information
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Very Happy with the overall Installation. This year I added additional panels and they were installed sooner than expected. Tradepersons were very professional. Show additional information
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co. proved itself with this job. I would confidently recommend Maddison and the system to another business operator. Show additional information
Workmen were very prompt and tidy Show additional information
When our inverter was not giving daily totals Jessica organised replacement promptly. I was confident that I would get a satisfactory outcome due to Jessica's service oriented approach. Show additional information
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The whole process was very professional from sales to installation Show additional information
Our one concern was that the original siting of the panels by the designers was totally wrong for the shade patterns on our roof. Show additional information
Very fast & friendly service from start to finish.Had for 18 months now & working a dream. Show additional information
Very good installation and great support particulary from the installation team led by Jessica Show additional information
The day it was installed I was given a quick run down but soon forgot. After calling your office, I was advised to download the manual - I still find it a little confusing and don't understand the panel. I would like to know more but would like to speak to someone at the site. I understand that is probably not possible.
The question about manufacture and performance - the system is only 15 months old and there hasn't been any problems to date and I wouldn't expect any so soon either. The quality of the unit is hard to gauge as I have nothing to compare with.
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Great system (4.5kW), customer service and installation. My electricity bills are down by at least 75%. The maximum power generation I have experienced is about 35kWh for a day in summer. The installer came from Melbourne (4 hours drive) and installed the system on the same day. There was a 2-3 month wait between installation and connection to the grid, but I think that was mainly Ausnet Services fault. Show additional information
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Initial installation which only had one of the two arrays working for six months was very poor. Since then the system has been above average producing 10+kW hours daily above average monthly prediction provided by Madison eg 23.71 vs 13.58 in June, 58.48 vs 47.4 in April - daily output range -2-73kW hours. Show additional information
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